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PDF Files Display as Blank in Firefox – Request for Investigation and Resolution

Dear Firefox Support Team, I am encountering an issue where PDF files fail to display properly in Firefox, appearing as blank pages. This problem persists across multipl… (read more)

Dear Firefox Support Team,

I am encountering an issue where PDF files fail to display properly in Firefox, appearing as blank pages. This problem persists across multiple PDF documents, suggesting a potential browser compatibility or configuration issue.

Request:

   Please investigate this behavior to identify the root cause (e.g., rendering engine, plugin settings, or recent updates).
   Adjust Firefox’s default PDF handling settings or implement necessary fixes to ensure proper PDF display.

Additional Details:

   Firefox Version: All
   OS: windows&mac
   File link: https://res.mdpi.com/data/pharmaceuticals-18-00847-v4.pdf
   Steps to Reproduce: Open any PDF file → Blank page appears.

This issue impacts productivity and user experience. Kindly prioritize resolving it or provide workarounds. Thank you for your attention.

Best regards, Mia Yu meijuan.yu@mdpi.com/1036926860@qq.com

Asked by 1036926860 2 days ago

Last reply by jonzn4SUSE 1 day ago

Problems when opening pdf files

Hi!! I´m writing a whitepaper and need to link to some PDF files but the address I get, for instance, is "file:///C:/Users/ritas/Desktop/NAC-DGERCGC18-00000233-4.pdf". O… (read more)

Hi!! I´m writing a whitepaper and need to link to some PDF files but the address I get, for instance, is "file:///C:/Users/ritas/Desktop/NAC-DGERCGC18-00000233-4.pdf". Of course I cannot direct readers to my desktop. I´ve been trying for too long to fix this, please help. I need to be able to link to the document in the correspondent website.

Thanks

Rita

Asked by Rita Lorena 2 weeks ago

Opening A PDF From Website In Firefox

Lately, whenever I try to open a PDF from a website open in Firefox, the tab crashes and the PDF does not open. An error stating that the Windows file-dialog has crashed … (read more)

Lately, whenever I try to open a PDF from a website open in Firefox, the tab crashes and the PDF does not open. An error stating that the Windows file-dialog has crashed is displayed at the top of the tab. I tried to attach a screenshot of the error but that action only generates another error.

This condition does not occur when I try to open the same PDF from the same website open in either Chrome or Edge, the PDF opens properly which leads me to believe the problem is in Firefox and not my Adobe installation.

Thank you

Asked by sshiekman 1 month ago

Last reply by Martina 1 month ago

PDF "always ask" doesn't work properly anymore

Firefox 138.0.1, MacOS Monterey 12.3 PDF files: settings is set to "Always ask" (see attached) However, when I click on a PDF link, and get the dialog "Open With" is gra… (read more)

Firefox 138.0.1, MacOS Monterey 12.3

PDF files: settings is set to "Always ask" (see attached) However, when I click on a PDF link, and get the dialog "Open With" is grayed out, and the only option available is "Save File" (see attached screenshot). (A few weeks or months ago it all worked correctly.)

Is there a way to get "Open" working again?

Asked by firefox-nmm 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Two different addresses

I want to edit a PDF with firefox. The PDF has two different address lines. When I put in one address it automatically copies it into the other line. But I the two addres… (read more)

I want to edit a PDF with firefox. The PDF has two different address lines. When I put in one address it automatically copies it into the other line. But I the two addresses I have to put in are different. But when I edit one the other does the same. What can I do?

Asked by DerVeee 1 month ago

Fixed PDF file download (0B)

Recently, I haven't been able to download the browsing page as a PDF file. I want to mention that my file shows download complete(0B). Please fix my problem. Thank you. … (read more)

Recently, I haven't been able to download the browsing page as a PDF file. I want to mention that my file shows download complete(0B). Please fix my problem. Thank you.

Asked by Dhrobo Tara 1 month ago

Last reply by TyDraniu 1 month ago

  • Solved

firefox won't show .pdfs properly

Firefox screws up showing .pdfs. The first view is fine but scrolling seems to overprint the first view without erasing it, if that makes sense, sorta like a double expo… (read more)

Firefox screws up showing .pdfs. The first view is fine but scrolling seems to overprint the first view without erasing it, if that makes sense, sorta like a double exposure. I can't get a screen cap either, which might just mean it's not a firefox issue at all, but I can view and screen cap .pdfs from any other application. I'm running Debian 12 up to date. When I need to view a .pdf I use Chromium, but I do prefer Firefox.

Asked by rayandrews 1 month ago

Answered by rayandrews 1 month ago

Shrunken printout size from PDF file on A4 sheet of paper

The A4 print preview (and the printout itself) from the PDF file is shrunken. I've tried printing from Edge and everything works normally there, so it's a Firefox problem… (read more)

The A4 print preview (and the printout itself) from the PDF file is shrunken. I've tried printing from Edge and everything works normally there, so it's a Firefox problem. How do I fix it?

Asked by Lukail 1 month ago

cannot display PDF from HPE site in windows 7 + firefox esr

Every document like the below one does not display in firefox esr 115: https://support.hpe.com/hpesc/public/docDisplay?docId=c01081836&docLocale=en_US I get an empt… (read more)

Every document like the below one does not display in firefox esr 115:

https://support.hpe.com/hpesc/public/docDisplay?docId=c01081836&docLocale=en_US

I get an empty pdf viewer frame. Also the debugger shows the following error;

Uncaught TypeError: Promise.withResolvers is not a function

Is there some way to overcome this problem? a future release of firefox esr?

Asked by kaetano69 1 month ago

Last reply by kaetano69 1 month ago

Save as PDF not working from v137

Save as PDF not working from v137 - no file will be created an no error. Started when I had Samsung One UI 6 and now on One UI 7 it is still not working. Tried to reinsta… (read more)

Save as PDF not working from v137 - no file will be created an no error. Started when I had Samsung One UI 6 and now on One UI 7 it is still not working. Tried to reinstall - no help.

Asked by marko 1 month ago

Last reply by TyDraniu 1 month ago

Easy PDF Converter Extension

Hello: recently I decided to ditch expensive PDF Converter apps for my desktop pc as overspecified for my purposes. To date, I haven't found any guidance to use the Fi… (read more)

Hello: recently I decided to ditch expensive PDF Converter apps for my desktop pc as overspecified for my purposes. To date, I haven't found any guidance to use the Firefox Easy PDF Converter - usually required to convert Lotus Word Pro or MS Word text documents to pdf format. As a second request, can it be used to reverse convert e.g. pdf to docx etc. I have already added it to my Firefox app, but can't go any further. Thank you for helping. Geoff Pickerell (UK)

Asked by gpickerell 1 month ago

Last reply by markwarner22 1 month ago

Firefox pdf viewer too slow

Firefox 131.0.1 Android When i use the FF pdf viewer its very slow . When I zoom in ot out it goes blank for a couple minutes and then the content slowly appears. it is … (read more)

Firefox 131.0.1 Android

When i use the FF pdf viewer its very slow . When I zoom in ot out it goes blank for a couple minutes and then the content slowly appears. it is so slow it's unusable .

Phone is an honor x6

Asked by GardenSurfer 1 month ago

Firefox for android - can't share page as PDF

On Samsung phone (Android 14) there is not possible to share pages as PDF (click share icon - Download - after download finished there is zero sized file) This behaviour … (read more)

On Samsung phone (Android 14) there is not possible to share pages as PDF (click share icon - Download - after download finished there is zero sized file) This behaviour started at Firefox version 137.0.1.

Asked by LukVal 1 month ago

  • Solved

PDFs not displaying correctly

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and … (read more)

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and into a word document and it works out fine. Also opening it up on other applications works out fine. Attached is what happens when I open up a known working pdf in Firefox. The browser version is the current version, 135.0.

Asked by coolbeast786 3 months ago

Answered by jonzn4SUSE 3 months ago

Is there a Firefox pdf editor for android

I just searched for a pdf editor on my android phone and it came up with pdf editor instructions....but none of the options appear on my Firefox on android... Why not ple… (read more)

I just searched for a pdf editor on my android phone and it came up with pdf editor instructions....but none of the options appear on my Firefox on android... Why not please?

Asked by naturalp 1 month ago

Last reply by Paul 1 month ago

Opening php files offline with firefox

Firefox 137.0.2 64 bit I've recently set up on a new desktop running windows 11. My previous setup had windows 10, but the same version of Firefox. In the past, when … (read more)

Firefox 137.0.2 64 bit

I've recently set up on a new desktop running windows 11.

My previous setup had windows 10, but the same version of Firefox.

In the past, when building web pages in php, I'd always used Firefox to preview the html elements of pages offline. I've not used a testing server on Windows as I'd rather test the PHP elements on the live server. Firefox was just for testing the html / css design elements, which it worked very well for.

Now, on my new computer and windows 11, when I try to open a php page offline with Firefox I get a window asking me what to do with the file - "open with" or "save file". When I choose "open with" and choose Firefox, Firefox opens up another tab with the address of the file in the address bar, but no content below, and then another window pops up asking me what I want to do with the file. This goes on indeffinately if I keep clicking "open with". There's no issue with the files I'm trying to open as I can open the exact same files on my win 10 computer with the same Firefox version and the display just fine. What's going on?

Asked by firefoxsync48 1 month ago

Last reply by firefoxsync48 1 month ago