All Products Support Forum

I have two accounts with at&t, one for my mobile phone the other for direct tv. every time i go to the at&t website the browser only allows me to use the credentials for the direct tv account. How can i get it to allow me to use the mobile phone account?

When I was looking at the site and login credentials I noted there are three accounts listed:

@hotmail.com - When I log into Firefox using this account I am granted access to bookmarks and related credentials. @gmail.com - When I try to login using this account, a message is presented saying I need to log in using the main account. This makes sense as this is listed as a secondary account.

My main concern is the last account - when I try to login using those credentials, I need to go through an account set up - including providing my age. So is this an account I should be concerned with, or can it be safely ignored?

Best regards! Loralie

I have lost access to my e-mail account that I registered Firefox Accounts with and now I can't login to my Firefox account despite knowing the correct password because it insists on entering a code sent to the e-mail address I have no longer access to. Is there any way I can login to my Firefox account only with my current password to change my linked e-mail address? Or somehow ask support to change it for me manually? If none of that is possible, I want to, at the very least, deactivate or delete said account because I'm worried about the possibility of abuse.

youtube is the only site that streams properly(mostly), any other site gets stuck with 3 god dam dots in the middle. OTHER BROWSERS work JUST FINE. but I dont want to use internet explorer anymore. FF USED to work well.

some site literally just stop playing video. for 10+ minutes or until I intervene. if I copy the link and put it into edge it streams without issues.

internet, router, and pc are not the problem, I'm having a firefox issue. ive reinstalled the browser and cleared cache but nothing fixes streaming.

For Firefox version 104.0.2, the screenshot feature is not working. This includes the icon that can be placed in the toolbar, the right click on webpage feature and the ctrl+shift+S method. You can "find" the feature (e.g., the "take screenshot" option will appear in the right clear option) but regardless of the manner selected, teh feature is inoperable.

Today I thought it'd be a good idea to update my Firefox password with something newer and more secure. I have a lot of logins saved so just trying to be proactive. It turns out one password that isn't save however is my Firefox login. I'm signed in to it in the browser on my computer and phone but can't find it save anywhere. When I try to reset though it says that all my information like history, bookmarks, and logins will be lost. Some articles say that it will stop syncing, while others seem to say that it will be erased all together.

Is there any way I can avoid this? Somewhere where I can see the password for my Firefox account anywhere? It automatically logs me in on the website without issue so it has to be stored somewhere. Just not sure if it's somewhere I can view.

For my bookmarks it looks like I can create a backup and restore it, but my saved passwords would be a real hassle to try to type them all back in. Hopefully someone has been in this situation and found a way out without having to reset everything.

I am unable to sign in with google on Firefox. I have disabled all my add-ons. Have popups turned on and still I cannot click on the lock in Google link on. I have also noticed that I am unable to sign in using Facebook on another website. Ity appears as if I am not getting pop-ups but I don't have popups turned off. I have restarted Firefox and still no joy.

Any help or advice would be greatly appreciated.

I got the message : "The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols (javascript) isn’t associated with any program or is not allowed in this context. You might need to install other software to open this address.". What to do ? (the same does not happen with Edge, for the same URL, in this case my personal account on the French ministry of finance...)

On most sites, I disable autoplay, but I would like to allow autoplay on all subdomains of a website, like bandcamp.com. There, each artist has a subdomain, such as https://firstartist.bandcamp.com or https://anotherartist.bandcamp.com. Right now, the 1st track plays, but then autoplay is blocked for the next one. I have to manually allow autoplay for every artist's subdomain I visit.

I'd like to allow autoplay on all the subdomains by adding something like https://*.bandcamp.com to the autoplay exceptions list (where * is a wildcard). I don't know how to do this with the exceptions list because there's no way to type in domains I want to add. I have to actually visit the website, wait for autoplay to be blocked, and manually allow it. I've already tried just going to "https://bandcamp.com" and allowing autoplay there, but that doesn't work.

Is it possible to allow autoplay on all subdomains of a website, like https://____.site.com?

My email account has been discontinued due to identity theft. I can't log into my Firefox account without entering a confirmation code that is being sent to a nonexistent email address. What is the work around for adding a new email address? William Friedman [email]@gmail.com

This is specific to one website, but it is both new and unique to Firefox. https://playclassic.games/games/turn-based-strategy-dos-games-online/play-sid-meiers-colonization-online/play/

Prior to the last two <Firefox> updates (too many, too frequently!), no problem. Both keyboard and mouse were recognized. Since then, only the mouse, although everything's fine when I use Chrome.

Yes, I'm on the latest version, and have cleared caches and rebooted ... after every new version.

Hi, I have trouble in login. I set 2nd authentication with wrong app, and I didn't backup my recovery key. I also formatted my desktop, so I cannot find recovery key, didn't set firefox sync, and all of my device wasn't connect with my ID.

In this case, how I can recovery my ID...?

And if I cannot recovery my ID, can I delete addon that already being distributed.

Please can you advice which way to resize the image of my bank card reader. Each time I open my account on line, the image of the card reader is so long (it seems in a landscape mode) that there is no more space for me to input security details. Is it possible for the image to be resized ie from landscape to portrait. I tried using Ctrl plus and Ctrl minus but it is a bit tricky. Thanks for your help.

Hello,

I'm currently trying to log-in on Postman application. This aplication when log-in button is pressed a tab on firefox is open with the postman site log-in. The trouble comes when trying to re-open the tab on another container. It breaks the log-in. To resolve this I would be interesting to some way to choose an specific or default container for new or incoming tabs.

My problem is small, but it is this: every time I access a google page, my spouse's account is automatically logged in. Every time I have to switch account to mine. Is there something I can do in settings to make firefox ask me or my spouse which one of us is trying to log in? I don't see where in settings I might do that.

Hello..I need to get into a website that Firefox says is a "Potential Security Risk" and won't let me in. It is my companies website and I need to get in. How do I add this website to allowed websites. Thank you

My Firefox has intermittently (but many times a day) been been slow loading, often simply refusing to load at all. Clicking a link to open in a new tab often opens the tab but the tab says "New Tab" with an oscillating dot on the left. After a few minutes the dot stops and nothing displays. Often clicking something in Google News the new tab says "Opening " and then the Google URL. The page sometimes displays after a couple of minutes but sometimes never does.

I've disabled all my plugins except LastPass, but that doesn't help. My IT Support company hasn't been able to help. I tweeted Firefox and they suggested I DM them. I've done that, even sending a couple of illustrative screen videos. But no oikne has ever responded to my Twitter DM.

Is there any way to talk to a live person and share my screen to get some help?

If not, I'll need to abandon Firefox as my default browser after many, many years. It's become a real productivity-killer.

I was in my account on walmart.com earlier today. When I next tried to access it I was unable to get into the website using Firefox. Even if I simply type "walmart.com", it takes me to the log-in page but it doesn't allow me to log in. I can't even browse their website in Firefox. I restarted my computer (desktop), but that didn't help. I have always used Firefox to access Walmart. I tried my other browsers, and they work fine.

I need help. I took the PC in to have a virus removed and the store removed AVG Anti-Virus and installed McAfee. When I got the PC home and connected, all the Firefox settings had been changed and the AdBlocker and Greasemonkey extensions were missing. I now get a message in settings claiming my browser is being managed by my organization, only I don't have an organization. This is my own computer and no one else uses it or has access to it. I reinstalled the AdBlocker and Greasemonkey, but now cannot get Greasemonkey scripts to download. I keep getting an error message. I've had both McAfee and Staples remote support looking at the problem, to no avail.