Showing questions tagged:

I can't connect to my account on windows 10 laptop?

How can I upgrade to windows 11 or is it to late? Can't connect to internet. Everything else is house is fine. Says Firefox disconnected. I can't sign in on laptop, says … (read more)

How can I upgrade to windows 11 or is it to late? Can't connect to internet. Everything else is house is fine. Says Firefox disconnected. I can't sign in on laptop, says windows 10 support expired 10/2025?

Open 1

Server Not Found Firefox can’t connect to the server at dhakaeducationboard.gov.bd What can you do about it? Try connecting on a different device. Check your modem or router. Disconnect and reconnect to Wi-Fi.

Server Not Found Firefox can’t connect to the server at dhakaeducationboard.gov.bd What can you do about it? Try connecting on a different device. Check your modem or rou… (read more)

Server Not Found

Firefox can’t connect to the server at dhakaeducationboard.gov.bd What can you do about it?

Try connecting on a different device. Check your modem or router. Disconnect and reconnect to Wi-Fi.

Open 1

Thunderbird will not send message with vpn turned on

This only recently started happening. This has been tested on 3 different computers. Windows 10 Pro on all three. With VPN on: Bluemail works fine. Thunderbird can conn… (read more)

This only recently started happening. This has been tested on 3 different computers. Windows 10 Pro on all three.

With VPN on: Bluemail works fine.

Thunderbird can connect and download messages, but when I try to send a message, it gives an error.

With VPN off:

Bluemail and Thunderbird both work fine.

Solved 2

Namechw + cPanewl + Thunderbirs

Drgan Maric, 74, Belgrade, Serbia. This is my self-taught English. I use Thunderbirad for years, including small donation when I start to use it. Since a few days I can n… (read more)

Drgan Maric, 74, Belgrade, Serbia. This is my self-taught English.

I use Thunderbirad for years, including small donation when I start to use it. Since a few days I can not open WebMail from cPanel of Namecheap,

Nothing is changed in both servers and ports. In Account Settings Outgoing Server has an option to TEST connection for server. Result failed.

An Attachment is an immage of TEST and RESULT FILED.

In this age, with broken spine and almost immovanle, it makes me very frustrated. Coud you plase reaolve this issue and make Thunderbird to work properly and peace in my mind,

Solved 2

FIXED: Firefox internet access breaks after disconnecting Cisco AnyConnect VPN on macOS (Other browsers work)

Issue Summary: When disconnecting from a corporate Cisco AnyConnect VPN on macOS, Firefox completely loses its internet connection and throws network errors. Other browse… (read more)

Issue Summary: When disconnecting from a corporate Cisco AnyConnect VPN on macOS, Firefox completely loses its internet connection and throws network errors. Other browsers (Chrome, Safari, Edge) continue working perfectly on the home network. Standard troubleshooting steps—like clearing Firefox's DNS cache, changing proxy settings to "No Proxy", turning off DNS over HTTPS (DoH), and flushing system DNS—do not resolve the issue.

Root Cause: Cisco AnyConnect locks low-level socket configurations and routing rules within the active Firefox user profile (prefs.js). Even after the VPN is disconnected, Firefox remains bound to the dead corporate pipeline, a behavior that standard settings menus cannot override.

Proven Solution: The only way to clear the corrupt VPN socket locks is to completely reset the internal profile architecture:Open Firefox, type about:support into the address bar, and press Enter.Look at the top right of the page and click the "Refresh Firefox..." button. Accept the prompt. Firefox will close, securely back up your bookmarks/passwords, generate a fresh profile, and restart.Internet access will instantly return to normal. (Note: You will just need to reinstall your extensions afterward).

Solved 1

Unable to open links in emails

Hello, I recently upgraded to a new PC from Windows 10 to Windows 11. For some reason I can not open links in any emails, even if right clicking them. I have gone through… (read more)

Hello,

I recently upgraded to a new PC from Windows 10 to Windows 11. For some reason I can not open links in any emails, even if right clicking them. I have gone through all steps here: http://kb.mozillazine.org/Standard_diagnostic_-_Thunderbird but nothing has changed. I have disabled Win Defender completely and still no change.

Any idea what I am missing? I am at a loss at this point.

Thanks for any advice or direction.

Open 7

How do I turn off the Captive Portal message

I'm on a private home network with an internet connection. When I try to use Firefox it displays a message saying "You must log in to this network before you can access t… (read more)

I'm on a private home network with an internet connection. When I try to use Firefox it displays a message saying "You must log in to this network before you can access the internet".

Many websites, e.g. Amazon, won't load and an 'Open network login page' button is shown. When I click this it takes me to a Mozilla page talking about Captive Portal, but there's nothing about how to stop this happening and access those websites.

Other browsers, e.g. MS Edge, or Brave, have no problem access these websites.

How do I fix this problem?

Solved 4

DOH appears to not resolve specific domains

I am using 140 ESR version on linux with Cloudflare's DNS over HTTPS and with DOH active for some reason resolving a domain like d3oklwo3y1bx83.cloudfront.net will resolv… (read more)

I am using 140 ESR version on linux with Cloudflare's DNS over HTTPS and with DOH active for some reason resolving a domain like d3oklwo3y1bx83.cloudfront.net will resolve to local host IP 127.0.0.1.

I am using firefox about:networking#dnslookuptool to test resolution of the domain d3oklwo3y1bx83.cloudfront.net Both with DOH on and off the resolution remains local host. I tried another browser on the same workstation and I was able to receive a resolution of 13.225.193.203 13.225.193.133 13.225.193.64 13.225.193.58 Why is firefox ESR not able to resolve that domain? What are causes ?

Is is firefox dnslookuptool results.

Open 4 297

net work issu

Server Not Found Firefox can’t connect to the server at student.maharashtra.gov.in What can you do about it? Try connecting on a different device. Check your modem or rou… (read more)

Server Not Found

Firefox can’t connect to the server at student.maharashtra.gov.in What can you do about it?

Try connecting on a different device. Check your modem or router. Disconnect and reconnect to Wi-Fi.

Learn more…

Open 1

Thunderbird does not fetch all RSS feeds

Hi, I use my Thunderbird installation as a feed reader for RSS. Unfortunately, there are two feeds which aren't updated any more. I can't find an error. The feed is OK, I… (read more)

Hi, I use my Thunderbird installation as a feed reader for RSS. Unfortunately, there are two feeds which aren't updated any more. I can't find an error. The feed is OK, I checked the XML file - the new entries are in the feed. The same feed works with a different feed reader. I already deleted the feed and added it again to Thunderbird. That didn't help. I don't know how to find the error. One of the not working RSS feeds is this one: https://mastodon.social/@islieb.rss

When I execute "right click -> Get Messages" on the feed, nothing happens. No error message... What can I do to find the error?

I'm running Fedora Linux 43, Workstation Edition; Thunderbird 140.10.2esr from Flathub. Everything's up to date.

Thanks, Simon

Open

Can't connect to Outlook

Hello. I am trying to get Thunderbird Mobile to connect to my work e-mail. myname@ourdomain.com is hosted by Outlook. I have tried many times using the manual setup for t… (read more)

Hello. I am trying to get Thunderbird Mobile to connect to my work e-mail. myname@ourdomain.com is hosted by Outlook. I have tried many times using the manual setup for the account. Every time I type in password at M/S I get

AUTHENTICATION ERROR. The server returned the following message:

AUTHENTICATION failed.

But when I check at mysignins.microsoft.com, it shows Successful Sign-in Thunderbird Android.

I have tried the Export to Mobile function from desktop, but the profile does not show as desktop's configuration only worked properly using the MICROSOFT E-MAIL EXCHANGE SERVER.

I went ahead and installed Outlook app on the phone so I could get my e-mail, but after only half a day, I hate Outlook. Please help me get T'bird working.

Thanks

Open 2

Connection was refused

Everything has been fine for several years but this morning I now get error: TB could not connect to server mail.twc.com, the connection was refused. Spectrum says everyt… (read more)

Everything has been fine for several years but this morning I now get error: TB could not connect to server mail.twc.com, the connection was refused. Spectrum says everything is good on their end. What do I have to do to "fix" Thunderbird? I can't send or receive any emails from 5 accounts with Spectrum and the emails are there when I log in at WebmailSpectrum.net..

Solved 2 9

Cannot send or receive email in thunderbird

Cannot send or receive email all of sudden in Thunderbird. When I the click the messages icon, nothing happens, and I get "Could not connect to server mail.twc.com; the c… (read more)

Cannot send or receive email all of sudden in Thunderbird. When I the click the messages icon, nothing happens, and I get "Could not connect to server mail.twc.com; the connection was refused". When trying to send a m,message I get "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.twc.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again." No settings were changed and everything was fine when I put the computer to sleep. This happens on both a Win 7 and 11 machine Email is a Time Warner (now Spectrum) Road Runner account (twc.com). Spent an hour with Spectrum, and they say this is a third party (Thunderbird) issue. A friend has the same setup, and is having the same problems that started at the same time. Win 11 version 150.02 Win 7 115.18.0 (latest available for win 7)

Appreciate any help....
Open 4 2 9

"Thunderbird can't connect to the server"

I'm getting "Thunderbird can't connect to the server" message, so I can't download messages. However, a message or two will finally download 1-2 hours later. Same proble… (read more)

I'm getting "Thunderbird can't connect to the server" message, so I can't download messages. However, a message or two will finally download 1-2 hours later.

Same problem on 2 laptops, both running Windows 11. But I know my emails are coming in as I can view them via Spectrum webmail. So the problem isn't the Spectrum servers.

I've logged out and back into Thunderbird, and have re-booted my laptops. No luck. What to do?

Also, is there a place to report problems directly to Thunderbird?

Thanks for any help.

Open 11 1