All Products Community Forum

I cannot make fire fox work at all.for me. I need the file, edit, history, bookmark tool bar back. I'm pleading with you. Please I BEG you to uninstall the upgrade. Please let me have the Firefox I had last week. I,m 88 and will die before I ever!!!! i can't make anything work.I have over 5,000 bookmarks. I write for a few dollars to partly support myself. Right now I'm out of business. Where is the invisible email address? I have been using FIREFOX since it came out. i can't go through your circus. A browser should have a high degree of instinctive coordination, it shouldn't be similar to experts cryptic calculus level, when your totally unfamiliar with the level of calculus I'm sorry, I won't be able jump through hoops..

I have a new laptop and did a backup of my files on the older laptop (Windows Home) and restored them to the new laptop (Windows Pro). Then I installed Thunderbird on the new laptop and I already had e-mails on it. But there are thousands of e-mails in the wrong folders.

The Windows Home has Thunderbird 128.10.oesr (32 bit) and the Windows Pro laptop has Thunderbird 128.9.2esr (64 bit). What should I do? Should I uninstall Thunderbird on the new laptop? Then what?

I need to do something with a profile folder, right? But what?

Please help.

It's a mess right now.

I am attempting to transfer my Thunderbird Profile from and old computer (call it "SOURCE") to a new computer ("TARGET"). I have tried everything prescribed in the documentation. It fails every time.

[1] I tried importing the ".Thunderbird\Profiles\xyz.default: folder from SOURCE to TARGET (Tools -> Import). It starts the import, but soon aborts with the incomprehensible message:

1747152229330 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:559:15 1747152229736 addons.xpi WARN Addon with ID thunderbird-compact-light@mozilla.org already installed, older version will be disabled 1747152229736 addons.xpi WARN Addon with ID thunderbird-compact-dark@mozilla.org already installed, older version will be disabled Uncaught NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIWebProgress.addProgressListener] <anonymous> chrome://messenger/content/aboutMessage.js:119 aboutMessage.js:119 1747152289419 Toolkit.Telemetry WARN TelemetryStorage::_scanArchive - have seen this id before: e4a0732e-f511-4cb6-ba38-be42dbd2b48f, overwrite: false Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo] _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.jsm:659 _importMailMessages resource:///modules/ThunderbirdProfileImporter.jsm:588 _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.jsm:248 2 ThunderbirdProfileImporter.jsm:659

I have tried importing over a network, and also after copying the whole Profile from SOURCE to TARGET first, in an intermediate work area.

[2] I can't Zip my Profile, it's 16GB.

[3] I tried manually copying the profile directly from SOURCE to TARGET's "C:\Users\myLoginID\AppData\Roaming\Thunderbird\Profiles\". When I start Thunderbird, it only shows the first few email folders, the rest are missing.

I have used this procedure successfully many years ago between two other computers.

I am desperate, I put my trust in Thunderbird, and now I cannot move forward, my business is in jeopardy. My old computer has started failing, it's on its last legs, and could soon become unusable.

I contribute to Thunderbird every year, and am a strong supporter.

hej, you write oh dear, no print is possible :-((( but you write to me, that I have win10... but it is a new machine with win 11...and firefox does not work, i cant se my mails?!?!!?

I am trying to set up both firefox and thunderbird on a new very small (12 inch screen) for travel and with a windows custom magnification of 110 for disabilities. The finish set up screen in firefox and the give thunderbird access to your google accounts screen in thunderbird do not appear to be showing the whole screen with no way to get to the bottom to click the critical allow or continue buttons. Those buttons appear to not exist. I am having the same problem trying to sign out of machines replaced several years ago - I can click which ones I want to sign out but it brings up a screen asking why with no continue button so I am stuck. Help!

Hello all, I just installed Firefox 138.03 64 bit with no problem and it seems to be working great as usual however I did notice an error in my Event Viewer which is Event 7023 Service Control Manager which was about The Mozilla Maintenance Service terminated (please see below). I have never seen this error concerning Firefox and I have been using it as my default for years now. I have no idea what to do to correct/fix this or if I should be concerned about it. I went to Services and the Mozilla Maintenance Service is set to Manual but when I tried to start the service it said it could not start the service because of incorrect function. Could someone please guide me as to what is going on and what I should do. Thank you in advance.

Respectfully, Don

Log Name: System Source: Service Control Manager Date: 5/13/2025 1:06:50 PM Event ID: 7023 Task Category: None Level: Error Keywords: Classic User: N/A Computer: DESKTOP- Description: The Mozilla Maintenance Service service terminated with the following error: Incorrect function. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
   <EventID Qualifiers="49152">7023</EventID>
   <Version>0</Version>
   <Level>2</Level>
   <Task>0</Task>
   <Opcode>0</Opcode>
   <Keywords>0x8080000000000000</Keywords>
   <TimeCreated SystemTime="2025-05-13T17:06:50.5834493Z" />
   <EventRecordID>288758</EventRecordID>
   <Correlation />
   <Execution ProcessID="468" ThreadID="1884" />
   <Channel>System</Channel>
   <Computer>DESKTOP-      </Computer>
   <Security />
 </System>
 <EventData>
   <Data Name="param1">Mozilla Maintenance Service</Data>
   <Data Name="param2">%%1</Data>
   <Binary>4D006F007A0069006C006C0061004D00610069006E00740065006E0061006E00630065000000</Binary>
 </EventData>

</Event>

After the last update Firefox ESR 115.23.0 the menu on the website: https://connect.garmin.com/modern/home is not displayed correctly. Can you fix this?

Your update has erased every bookmark I had, no gmail, no YT, NOTHING is left. my history is erased. Thank you for destroying my computer. WHY DID YOU DO THIS TO ME?

I have a downloaded application of Thunderbird 78.6.1 on my computer from 2021. With my new Windows 11 Pro I had to download and install 138.0 (64 bit) and I'd like to go back to 78.6.1. Can I install it by running the application from the old download? If so, do I need to uninstall 138.0 first?. Will my address book and emails be safe? Is there any profile mix up I should be concerned about?