All Products Support Forum

Firefox pushed an update on me today. When I re-launched after the update, I had none of my bookmarks or plugins!

Logged in using the email account I *believe* I had been using, and two menubar bookmarks appeared, but the drop-down menu is missing everything else I had previously!  :(

Looking in the FF settings folder, it looks like there is a folder with other account settings, but I do not know how to identify which is which, nor do I know how to copy over settings from the other account...

Help?

Thanks,

-Chip

Yes, I have been trying to turn on/enable/turn true my Javascript in Firefox browser. I was trying to log into Spectrum and I kept getting this message:

"Please turn in Javascript in your browser settings"

I have done the " about:config" and it's not working. Please any assistance ismuch appreciated.

My Firefox browser recently upgraded to 96.0.1 (64bit) and since then I have noticed that the background on when doing google searches and when watching Youtube is in dark theme. Altering to the light theme in Firefox settings has no effect and I have tried all the suggestions without success.

I did find that by removing the theme Unicorn Fantasy by M♥Donna and installing a light grey theme this forced google and youtube into there light theme. I have also tried installing other themes and these also seem to cause the dark mode.

I would assume it is a problem caused by the latest Firefox update as google and youtube had the normal white background before this. It's not a massive problem, just annoying and makes little difficult to use

Anyone know how to get round this ?

Hello!

I have some old Gmail accounts I don't use anymore and just want the old emails on them stored locally so I don't have to go back to them again.

If I can get all of those emails into a mbox format. Is there a way to use Thunderbird strictly as an offline old email reader? Everytime I start it, it ask for me to enter an account and I'm not sure how to get around that ?

Hi; When I close FF (V96.01) it does not seem to close properly and when restarted trys, usually unsuccesfully, to reopen previous tab. I have , open previous tabs and windows, unchecked in settings. I have tried both the X and exit. If I set, browser.sessionstore.resume_from_crash, to false in options it does not happen. as per https://support.mozilla.org/en-US/questions/1292610. But when I reset session restore to true the problem resumes. This makes me believe FF is not closing properly Win10 is up to date with all latest updates as is FF.

Is there a fix for this?

I launched Thunderbird today and it does not know who I am. It wants me to create a new email account.

I did not yet create another account.

I am not able to find any information specific to my issue that actually works.

I sign into Firefox because I always believed it did something, but when I update the browser, I lose all my tabs. When restore previous session doesn't work, isn't that the point of signing into the browser so it remembers and you can push the whole Firefox session to another computer? Using this Firefox session on my MacBookPro and want it on my iMac and would like to know how to do that. Would like to know how to lock down the session too. What is going on right now, I don't understand where the session went. I'm logged in. What's the point of logging in? This is getting circular.

Ubuntu 20.04, Unity 7

After upgrading from FF 91.0.2 to FF 92.0 it looks like the vertical spacing between the bookmarks in my bookmark tab folders increased. The bookmarks are less useful now. Is there a way to decrease this spacing?

Through no action of my own, the background color for FF has changed from white to black, which I absolutely abhor. I've wasted a lot of time trying a lot of recommended fixes that haven't work. As much as I like FF, I am now working with Edge in Windows 11. This change will be permanent if I don't find a fix for the FF problem.

Since January 14 2022, my Firefox (and other browsers like Safari & Chrome) can't load certain websites, notably meetup.com and guardian.co.uk.

I've checked with both ISP and Apple support (Macbook Air M1 2020 on Mac OS 12.1). After running tests, both maintain there are no issues with internet connectivity.

I'm aware that Mozilla (as far as Firefox goes) is working on a solution and has offered a workaround. I have tried it and it doesn't work.

Does anyone have any suggestions?

Hello, I'm working for a service provider and we added DoH support in our recursive resolver. I would like to include it in the TRR list. Is there a registration form for this? Is there a contact person ?

Hello,

I have a problem with opening 2 or 3 websites. I get an error message which is basically the same as if the page did not exist. It does exist though. I tried a different browser and there it works. I also created a new Firefox profile and I can access the sites without issues this way. So the problem must be with my original standard profile. Can you suggest me how to fix this? I already selected these specific websites and had Firefox forget about them in my browsing history, but sadly this does not solve the issue. They are still unavailable.

I don't mind losing pretty much everything attached to this profile in order to solve the issue and be able to open the sites again. Saved logins would be cool to keep, but I can sacrifice those too if there is no other option. The only exception is my browsing history. I do need that one and cant afford to lose it, which is why I do not simply switch over to a new profile. Of course if there is a way to export my entire history to another new profile, then I'd happily take this path too. Just no idea how. Thanks for reading! I hope all is clear, I am not an English native speaker.

I have Firefox 96.0.1 and Windows 11.

I have been having difficulties with Thunderbird account definitions for 6 months. I didn't recognize it as a definitions problem because I hadn't made any Thunderbird changes. I finally have all but 1 of my 5 email accounts working... but, my now-working Gmail account has a lot of extraneous folders (like multiple trash bins, etc; see attached).

Gmail shows 2 lists of incoming email: "Inbox" and "All mail". The "Inbox" folder is incomplete, most recent email shown is from last August; the "All Mail" folder appears to contain a complete list of emails for the Gmail account.

Can I get rid of all the extraneous folders? How?

Problem loading page error for certain websites including AOL.com, Google.com, and my virus software Vipre.com. Others load fine. Message is:

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

I uninstalled and reinstalled Firefox, cleared the cache, all to no avail. Please advise.

Thanks!

Prior to 91.5.0 I could create an email, paste text and print, then cancel the email. No more. It was a great fast way to print screenshot grabs from Firefox since Thunderbird is always open. Saving as draft doesn't work.

Now I have to send an email to myself to print it.

Greetings, I've been using 93.1 (32-bit so Quickbooks can use it) for a while now. Until today everything worked fine.

Now, nothing will print. Clicking on any method to Print does nothing except produce the errors below. Nothing else has changed on the computer - still have a default printer, haven't added any add-ons to TB. I did however allow Win 10 to do updates yesterday?

I've reinstalled TB, tried it in "Safe" mode with all add-ons disabled. The config file has a ton of lines similar to this print.printer_Brother_MFC-L5900DW_series.print_bgcolor which is the Windows default printer. Has a ton of lines for the other printers installed also.

Printing still works in all other programs including FF. Actually, the error below shows up in Error Console immediately after TB launch - and every time I try to print something.

Exception { name: "NS_ERROR_NOT_AVAILABLE", message: "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIDocShell.domWindow]", result: 2147746065, filename: "resource://devtools/server/actors/targets/browsing-context.js", lineNumber: 413, columnNumber: 0, data: null, stack: "get window@resource://devtools/server/actors/targets/browsing-context.js:413:5\n_windowReady@resource://devtools/server/actors/targets/browsing-context.js:1391:24\nDebuggerProgressListener.prototype.onWindowCreated<@resource://devtools/server/actors/targets/browsing-context.js:1761:23\nexports.makeInfallible/<@resource://devtools/shared/ThreadSafeDevToolsUtils.js:103:22\nDebuggerProgressListener.prototype.onStateChange<@resource://devtools/server/actors/targets/browsing-context.js:1857:20\nexports.makeInfallible/<@resource://devtools/shared/ThreadSafeDevToolsUtils.js:103:22\n", location: XPCWrappedNative_NoHelper }

Hello, each time i open firefox for all www before i had all logins and passwords saved , when i close and open firefox again i must log in to all www,

Please help me to investigate the problem,...

Mathew