''Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.''

I am using Windows10, Version 20H2 (OS Build 19042.928) with all available patches installed as of 04/14/2021, and am using Firefox 87.0 (64-bit) as the default browser. … (read more)

I am using Windows10, Version 20H2 (OS Build 19042.928) with all available patches installed as of 04/14/2021, and am using Firefox 87.0 (64-bit) as the default browser. I have suddenly begun to get the subject error message (Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.) in Firefox, whenever I try to open an email web link from within Thunderbird. Until a few days ago, the email web link always opened up in a new Firefox browser tab.

If I change the default browser to something else, the email web link opens in a new tab in that browser.

I have tried every solution that has been recommended in this support forum to no avail. The error pops up even when Firefox has been started in safe mode. I have created new profiles to no avail. I have even gone so far as to totally uninstall Firefox, then manually rename all of the Firefox directories in my user profile and then install a clean version of Firefox. So far, I have not been able to get rid of the problem.

Any suggestions would be appreciated.

Asked by gczerw 1 day ago

Last reply by gczerw 5 hours ago

Opening image attachments with double click

Hi, Coming from Apple Mail, I have noticed my dependency on being able to double-click on image attachments to open them in an external viewer. I do this rather often to … (read more)

Hi,

Coming from Apple Mail, I have noticed my dependency on being able to double-click on image attachments to open them in an external viewer. I do this rather often to zoom in/out on images to make out details. I have recently started using Thunderbird on Linux, and I only seem to have the option to right click and save the image somewhere before I can view it, which is not very practical.

Is there any chance to see this functionality in Thunderbird too?

Best wishes, Istvan

Asked by inhuszar 6 hours ago

Get my sync files

I have an email account I don't ha e access to anymore and i really need to sync with that account with that email. I don't know what to do

Asked by niliaskane 6 hours ago

No toolbars, no menu bar, no options in menu

I have no add-ones nor extensions icons, and no menu bar nor toolbars. When I click on the menu icon (3horizontal lines) there are no options for View, etc. a very short… (read more)

I have no add-ones nor extensions icons, and no menu bar nor toolbars.

When I click on the menu icon (3horizontal lines) there are no options for View, etc. a very short menu.

The Help suggested it was due to being in full-screen mode, but in IOS that’s all we get AFAIK.

Asked by WestofYouLB 6 hours ago

How do I get back to the compact menu?

So recently Firefox Nightly on Android changed the menu around. I've tried it for a few days, but it's bloody terrible now. My most used is refresh or share. I have the b… (read more)

So recently Firefox Nightly on Android changed the menu around. I've tried it for a few days, but it's bloody terrible now. My most used is refresh or share. I have the bar at the bottom, and whenever I go to use either option I have to end up scrolling down, again because I had to scroll to show the bar in the first place,in order to refresh or share. It's extra tim/movementsi didn't have with the old, more compact menu.

Asked by Drizzt321 6 hours ago

Thunderbird 78.9.1 notifications in Big Sur 11.2.3 not showing when Thunderbird is active-- works any other time!

When Thunderbird 78.9.1 is the active window on my MacBook Pro running Big Sur 11.2.3, I don't get any visual notification banners for incoming mail, even 'though I hear … (read more)

When Thunderbird 78.9.1 is the active window on my MacBook Pro running Big Sur 11.2.3, I don't get any visual notification banners for incoming mail, even 'though I hear the notification sound. If any other program window is active, I get both the visual notification banner and the notification sound upon incoming mail. I've checked notification options in both Thunderbird & Mac OS preferences, but can't see anything wrong... Any suggestions to getting both visual and sound notifications when Thunderbird is the active window?

Asked by bozz2 7 hours ago

GMail Access Via All Mail

My Google is now moving files from my Inbox to All Mail (I don't know why). Thunderbird currently points to the gmail Inbox, so I am not getting my mail in Thunderbird. … (read more)

My Google is now moving files from my Inbox to All Mail (I don't know why). Thunderbird currently points to the gmail Inbox, so I am not getting my mail in Thunderbird. This applies to only one account at this time. How do I point Thunderbird to the All Mail folder in Google Mail?

Asked by seivans2007 7 hours ago

Allow Pop-Ups for specific pages on Firefox Mobile

When using Firefox mobile, by default the browser blocks (or tries to block) all pop ups from any site. When this happens on the desktop browser, we have the ability to … (read more)

When using Firefox mobile, by default the browser blocks (or tries to block) all pop ups from any site. When this happens on the desktop browser, we have the ability to add that website to a whitelist, thus allowing pop ups to come thru for that specific page. This is not possible on mobile, however. When a page attempts to launch a pop up, two dialogue boxes appear, the first saying:

"This page at 'hyperlink' says: Pop-up blocker is enabled! Please add this site to your exception list."

yet the option to add the page is not present. The second dialogue box the appears, stating:

"Prevent this site from opening a pop-up window?" followed by the hyper link and two buttons, one for allow, and one for deny.

But, clicking "allow" doesn't actually allow or change anything. The page still won't pop-up and further, I can't even copy the displayed hyperlink so that I can paste it in the browser myself. This is extremely frustrating and has prevented me from being able to complete a number of tasks, such as logging into sites using social media accounts and using Paypal's one click check out. Please, either give us the ability to whitelist pages via mobile, or make the "allow" button function properly.

Asked by gabe.cox1 6 days ago

Last reply by gabe.cox1 7 hours ago

Arrow keys don't repeat

Somewhat recently, when editing text in any text field in Firefox (87.0 64 bit), I noticed the arrow keys don't repeat when held down. Other keys do just fine, but the ar… (read more)

Somewhat recently, when editing text in any text field in Firefox (87.0 64 bit), I noticed the arrow keys don't repeat when held down. Other keys do just fine, but the arrow keys, when held down, move one position, there's a very slight delay, and it moves one more position and then stops; no auto-repeating. I've restarted Firefox without addons and that didn't help. I've also toggled the Auto-scrolling and smooth scrolling options too.

This makes editing long text fields a real pain. I don't see this problem in any PC-based apps and arrows keys do repeat OK in Chrome and Edge. It appears to be a Firefox issue.

Any ideas? Many thanks!!!!!

- Bob

Asked by drbobjr 7 hours ago

Cannot import mboxes with subfolder mboxes from Mac Mail into Thunderbird

I just switched from a Mac computer to a PC. My Mac Mail has about 15 years of emails in various folders within folders. I use this for my business, so it's a lot of emai… (read more)

I just switched from a Mac computer to a PC. My Mac Mail has about 15 years of emails in various folders within folders. I use this for my business, so it's a lot of emails. I tried to import the mbox files into Thunderbird from the auto-generated mboxes in the Library folder on my Mac computer, but when I did that, I got a series of subfolders within subfolders within subfolders named by numbers, not my folder names.

So, I tried a different method. I clicked on a main folder in my actual Mac Mail that contained sub-folders and clicked "export" and made sure to save it with its subfolders. I used the "Import/Export Tools Ng" importer add-on to import the main folder into my Thunderbird mail. However, it only imports the mail that was in the main folder. It does not bring over the subfolders (mboxes) with their mail.

I know there are a ton of importer tools out there, but I can't tell which ones will import the subfolders with their emails. I downloaded and tested a few of them on their trial versions, but none of them did what I wanted to.

Any help is MUCH appreciated!

Asked by mindy5 1 day ago

Last reply by mindy5 8 hours ago

Firefox best-practice-ciphers gpo policy

Hi Firefox guys, I've recently created a windows domain (2019 servers only, clients and dc) and deployed firefox 87 On all computers.. Now I need to make sure firefox use… (read more)

Hi Firefox guys, I've recently created a windows domain (2019 servers only, clients and dc) and deployed firefox 87 On all computers.. Now I need to make sure firefox uses the best practice ciphers only.

    • Is there a way of customizing such security setting, across the network? maybe using GPO**?

(I am having a hard time trying to find relevant info, no luck yet)

Thanks in advance :)

Asked by wexler.amit 8 hours ago

Screen flashes to white when scrolling.

I have noticed a recently developing event in Firefox. When scrolling through some pages such as LinkedIn or Facebook, my screen will suddenly go completely white. It s… (read more)

I have noticed a recently developing event in Firefox. When scrolling through some pages such as LinkedIn or Facebook, my screen will suddenly go completely white. It seems to freeze for a second or two, then comes back. This has only been happening for about the past two or three weeks, so since about 1 April 2021 for time reference. My About Firefox shows I am running 87.0 (64-bit) and it is up to date. I completely uninstalled - including the deletion of the Mozilla folders per info on the web - then reinstalled. This did not correct the issue. I also run Chrome and do not experience this issue when using it.

Asked by stevenkimbell 8 hours ago

Thunderbird does not restore up from the task bar when a new email alert popup occurs, and it selected.

Previous version to 88.0 Thunderbird would restore up from the task bar, if the user selected the link in the alert popup. This now selects that email message, but no res… (read more)

Previous version to 88.0 Thunderbird would restore up from the task bar, if the user selected the link in the alert popup. This now selects that email message, but no restore up occurs. I have looked through the setting for incoming emails, and this is not a setting. I believe it was broken by some code change.

Asked by fredhababorbitz 2 weeks ago

Last reply by fredhababorbitz 8 hours ago