All Products Support Forum

Without having done any active change: For some time TB seems to not have passed on mails from my alternative mail account. I cannot seem to find the previously functioning gmx account in my settings.

For two days now I do not receive any mails at all. Apparently I can send them, though.

I restarted the programme and tried in safe mode, to no avail.

I am a simple creature, please advise or enquire in a manner an exhausted non-tech person may be able to follow.

I reinstalled the Visual C++ and Firefox loaded when i ran the Firefox repair but totally locked up. Unable to get to settings or any website and will not run after closing it.

An IMAP mail system is configured on a server running Debian 12. While there are never any problems via webmail, reception and sending work occasionally via Thunderbird 115.9. Even in "Troubleshooting Mode" it doesn't work. The server has good hardware characteristics and there are no applications that can slow it down, nor do I think it is a firewall problem or incorrect parameters otherwise it would never work. The error is related to timeout reaching the server. What can I check to find out where the problem is?

For some reason, when I click email links on my new Android, they open in non-private mode, and I have to clear the history when I leave those sites.

Please provide instructions for automatically opening email links in private mode.

Thanks!

Junk, Bin, Deleted confusion in email account There is confusion in Settings regarding Junk,Spam, Bin,or Deleted. When setting up Spam checks it refers to Junk folder where I have customarily used Spam folder and or Deleted/ Bin folder options which am now not able to set in the options available. Is there any way around this. I use' Ubuntu Linux' and 'Android (Gmail')? Thankyou Walter Reed t.walterreed@gmail.com mail@walter.plus.com

I recently noticed that the reader mode is gone from every website I visit on my android device. I've confirmed that the same websites have the option available on a desktop browser. This might be related to, but isn't entirely the same as, another issue I've read about here where the reader mode throws an error. My issue is different in that the reader mode simply isn't available. I don't get any error messages because there is no icon to click. Version 124.2

Anyone know if this is the same or a different issue? I almost exclusively read websites via reader mode so this is a significant impact to the way I browse and read things on my mobile device. Any help would be appreciated!

MacOS Sonoma 14.4 seems to have broken a number of apps. AFter updating to Sonoma 14.4 I experienced a great number of crashes with Thunderbird, so I completely uninstalled Thunderbird and removed all traces of plists, Application preferences, everything, reinstalled Thunderbird, and added back the two email accounts I use with it. It now takes up to 30 seconds to start up Thunderbird, after which it happily no longer crashes, but obviously the startup time is unacceptable. I experience the same problem with Typora, and the developers there informed me that they believe the problem is with a Sonoma change that broke WebKit. I don't know if Thunderbird still uses Gecko or if the new version is WebKit. Please let me know if other Sonoma users have reported this problem or if it's just my system.

'just added 2nd gmail address to Thunderbird. Suddenly getting verification requests. I go through that process then asked for phone # for verification code only to be told the number already used too many times . Now what?

I have noticed that for the past several months Firefox for Android begins draining my battery after being installed for around 2 weeks. I'm using a Google Pixel 7 (128GB) running Android 14 (AP1A.240405.002) in the UK.

At first, I thought this was being caused by an add-on, so I reinstalled without add-ons and slowly started enabling them day by day until I caught the culprit (which if I recall correctly was Dark Reader). However, even after I disabled the Dark Reader add-on the problem persisted, and no matter how many times I uninstalled and reinstalled the app, the background battery drain issues would eventually come back after ~2 weeks of being installed.

At present I have only three add-ons enabled in the browser: ClearURLs, Decentraleyes, and uBlock Origin. I have used these add-ons in the browser for years without any issues.

It's now got the point where I am so fed up with this issue and the need to constantly reinstall that I will be using a different browser for the time being until this is fixed. I really want to use Firefox as I use it on all my other devices, but this is too much of an issue for me to ignore.

I've included screenshots of my phone's battery consumption whilst I'm asleep, and whilst I'm watching Youtube on my TV over lunch. Both of these are times I'm not using Firefox.

Any help on this issue would be greatly appreciated.

Already invested time creating some html code for email signature on thunderbird. Wanted to create something prepared for dark modes on IOS. Everything was fine until I detected on IOS (dark mode)some white rectangles outside my email signature code. It´s a problem that I cannot solve because it´s outside my code, and I´m wondering if you are already aware of this issue.

In case you want to test my code on a Thunderbird HTML email signature and see the result on an iPhone (dar mode), you can get it here: https://codeshare.io/dekBnR

I have had a few emails that did not show up in the inbox listing, so the message count at the top indicated more messages than were listed. Doing a search showed them, and by moving them from the search results to another folder, and then re-searching and moving them back, caused most of them to appear. But not all - I still have a message count of 20, but only 19 listed, see photo 1. Photo 2 shows the hidden email (from Barry Chandler). So the email is there, it's just not visible!

Firefox decided to remove the total amount of homepage shortcuts. For months, it allowed for 4 rows and 8 columns, with blank "Add Shortcut" shortcuts. This allowed me to organize or split my shortcuts better. This morning, it decided to move all shortcuts together. As per the "Before" and "After" screenshots attached.

Usual disclaimers: Firefox 125.0.1 (64-bit) on Windows 10 No Config edits No extensions currently installed manipulate, affect or otherwise influence shortcuts

Please advise.

I have internal web sites, which have self-signed certs. Firefox iOS will no longer allow me to access them. It simply shows a blank screen until it times out. There is no setting I can see to change this behaviour. Please change.

Hi Guys!

Can high resources eatin' (maybe graphics, IDK) Ads, for Me in the Webside embedded and (sometimes) with 'movie' like movement decorated, automatically get blocked?

My phone runs slow, 'even' with just 1 Tab open and only Firefox Mobile App on the phone active.

Sorry, I can't see the field I type in currently, maybe I writ a bad layout right now, but content matters XD.

Regards from Germany, Johannes

hi, my discourse account is suspended but i wonder why? i try to reach discourse staff but i cant. because email address not working in this page: https://discourse.mozilla.org/about

my profile is: https://discourse.mozilla.org/u/tugrul/summary

please unsuspend my account. thanks.

So with Google becoming an increasingly terrible company over the years I once again decided to try to move away from chromium based browsers and over to Firefox, but I'm still having the same problem as I did when I first tried. I have since found the source of the problem, or rather a more exact explanation of what is going on, but I still can not find a solution. Basically when I compare the audio of the same YouTube video while logged into the same account with the same settings the audio quality on chromium browsers seems better. After some testing I figured out that it has to do with Logitech's G Hub surround sound option. Using Logitech's surround sound on headsets that support it, the Pro X2 in my case, will change the audio quality by quite a lot, in my opinion it sounds better. The problem is that this change doesn't seem to have an effect when using Firefox.

Is this a known issue and if yes, is there a solution?