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  • Archived

Since new Firefox update Yahoo mail is not properly displaying

Recently got updated Firefox v.26.0 and I have noticed the yahoo mail when opened could not be displayed properly. Text is scattered on screen and it also show "Your scre… (read more)

Recently got updated Firefox v.26.0 and I have noticed the yahoo mail when opened could not be displayed properly. Text is scattered on screen and it also show "Your screen elements are hidden from view. Press Esc or move pointer to the center of the screen to return to Mail." Even if i press Esc or move pointer nothing happen.

I wonder why this is happening? I also want to test the problem in MS Internet Explorer but I do not know how could I disable Firefox temporarily.

Any advice will be much appreciated.

Thank you

Asked by Ari94 6 years ago

Last reply by juneisland5 6 years ago

  • Archived

Firefox freezing showing frozen image of recently viewed flash objects, and repeatedly crashing

Firefox repeatedly freezes after 30 minutes or so of use, and strangely when freezing it shows a blank page but with freeze frames recently opened YouTube videos and othe… (read more)

Firefox repeatedly freezes after 30 minutes or so of use, and strangely when freezing it shows a blank page but with freeze frames recently opened YouTube videos and other flash objects, although it may not be all specific to flash. I can't remember exactly but there may have been some non-flash things showing too, but as far as I'm aware it was flash. It keeps doing this repeatedly and finally crashes. If I could give a number of how many times I've had to go through these repeated crashes, they have happened about 500-1000 times in the last 6-ish months. I can't go a day without them. They happen numerous times a day.

And here's the bit that stumps me. I've did the normal extension troubleshooting procedure, but even when every single plugin has been disabled at one point, it still crashes, so no extension can be the problem (also these crashes started about a year ago and the plugins and extensions hadn't been causing many problems before then). I also tested plugins, disabling any I didn't need and thought could be causing a problem, but it still crashed. I have even uninstalled and reinstalled flash, and updated it numerous times in the hope that the crashes would stop. But they haven't. I have EVEN switched from Firefox Beta (which I was in when it started) to Firefox (which still caused crashes) and now to Aurora, which, as you guessed it, STILL causes crashes. I can be on any page at all and it will crash. I have sent hundreds and hundreds of angered crash reports, no update or fix has been given that has helped the problem. I'm pretty desperate for answers at this point.

Below are all the crashes that have happened this month.

bp-3cf15d06-0af3-4c27-af30-fab682140408 08/04/2014 5:24 PM
bp-993c4891-3988-4041-900c-a229c2140408 08/04/2014 2:46 PM
bp-60010b1f-0c6c-4c5a-bd55-306962140407 07/04/2014 8:37 PM
bp-224b5e85-e936-413c-bf51-4bf6b2140406 06/04/2014 8:58 PM
bp-hr-20140406-d20e5ab4-457e-41d5-86b6-f9da20581a1c 06/04/2014 8:38 PM
bp-3a88b0a5-9c23-4f5e-a0b9-47ff62140405 05/04/2014 8:05 PM
bp-d9ee2ea8-de92-4e3a-8ae7-d36492140405 05/04/2014 11:37 AM
bp-ba89ab53-3934-4909-9e5e-70d492140404 04/04/2014 11:11 PM
bp-2555d35d-d58f-4460-bff3-02d3c2140404 04/04/2014 9:19 PM
bp-ccc842cb-eeb1-4897-8115-3577b2140403 03/04/2014 11:27 PM
bp-fefea139-37c7-476e-924b-eddbc2140403 03/04/2014 4:25 PM
bp-hr-20140402-e73f3f8f-bed7-4ae0-b8e2-821a73ab9520 02/04/2014 6:31 PM
bp-5c00902a-526c-4b76-95df-a08dc2140401 01/04/2014 10:45 PM
bp-4d355b0b-0701-4870-bf26-fbd732140401 01/04/2014 5:39 PM

(If you find these on Mozilla crash stats, beware of strong language in the user comments. I was pretty angry when they happened.)

Please help, thanks.

Asked by SpikeballUnion 6 years ago

Last reply by Wayne Mery 5 years ago

  • Archived

The passive tabs on Firefox 29 are much too dark!

The dark gray background doesn't provide enough contrast for the title of the tab, so it takes an extra moment to read it. That's a time-waster and a nuisance. Is a fix i… (read more)

The dark gray background doesn't provide enough contrast for the title of the tab, so it takes an extra moment to read it. That's a time-waster and a nuisance. Is a fix in the works?

Asked by MC 6 years ago

Last reply by Suncoast 5 years ago

  • Archived

Firefox 49 won't start after installation

OS : Windows 7 x64 I was using Firefox 48.0.2 (x64) - french version. I manually downloaded and installed Firefox 49.0 (x64). After installation, Firefox does not start :… (read more)

OS : Windows 7 x64 I was using Firefox 48.0.2 (x64) - french version. I manually downloaded and installed Firefox 49.0 (x64). After installation, Firefox does not start : - the firefox.exe process is running, using something between 5000 and 65000 Mb of memory - nothing else happens : the process does nothing, using 0% CPU

I've seen this issue : - on several PC's of my organization - after automatic update or manual update - after having deleted my Firefox profile - after having disabled Kasperky Antivirus

I've noticed that the last version of Firefox Developer Edition has the same behaviour : install OK, won't start.

Going back to previous version is OK : Firefox starts again.

Asked by assistance-multi 3 years ago

Last reply by Truckerman 3 years ago

  • Archived

Why can't I get Constant Guard to work properly with firefox. I have done as constant guard asked, but find no constant guard add-on in firefox. I want to use

I have been intouch with constant guard , have uninstalled and re-installed it but it doesn't work properly. when I go to your add-ons it does not show up and I want to u… (read more)

I have been intouch with constant guard , have uninstalled and re-installed it but it doesn't work properly. when I go to your add-ons it does not show up and I want to use constant guard and firefox. Please help me so I don't have to go to another web browser. thanks.

Asked by skatedon 6 years ago

Last reply by guigs 6 years ago

  • Archived

Conatinually asks to update plug-ins that are already updated?

When I check my plugins, a few of them say to update due to vulnerability issues. Either some have been updated already and still ask to be updated or when they are actu… (read more)

When I check my plugins, a few of them say to update due to vulnerability issues. Either some have been updated already and still ask to be updated or when they are actually updated and everything is refreshed, the plugins still show that they need to be updated.

Asked by AndyDominguez 6 years ago

Last reply by AliceWyman 6 years ago

  • Archived

"This Connection is Untrusted" ssl_error_bad_cert_domain security.frontier.com

Every day around 9:30 PM, browsing the web becomes impossible. nearly every site I visit brings up a This Connection Is Untrusted page. I have tried using different brows… (read more)

Every day around 9:30 PM, browsing the web becomes impossible. nearly every site I visit brings up a This Connection Is Untrusted page. I have tried using different browsers and Different Devices. Even my 3DS doesn't work. This has lead me to believe that the problem is either with the modem or my service provider. I checked the certificate of Google via chrome://pippki/content/exceptionDialog.xul, and it read ISSUED TO Common Name (CN) security.frontier.com Organization (O) security.frontier.com and when I checked it now, it reads ISSUED TO Common Name (CN) www.google.com Organization (O) Google Inc I don't know what fixes this problem since the problem stops at different times. It started around when I installed AVG, so I tried uninstalling it, but the problem didn't stop. While I'm fairly certain the problem isn't related to Firefox, this is one of the sites that I am able to visit when this problem occurs. I have tried manually adding the exception so I could bypass the Untrusted Connection page, but the page never loads and the next time it happens, the page is there again anyway.

Asked by gemeral 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Mozilla-Windows vista severe CRASHINGS

I HAVE TRIED EVERYTHING!!! IT KEEPS CRASHING ALL THE TIME!! ALL THE SECONDS OVER AND OVER AGAIN! it all started with SEVERE crashings of the Adobe Flash and the Mozilla … (read more)

I HAVE TRIED EVERYTHING!!! IT KEEPS CRASHING ALL THE TIME!! ALL THE SECONDS OVER AND OVER AGAIN! it all started with SEVERE crashings of the Adobe Flash and the Mozilla always crashed...also with the Shockwave.... the Mozilla keeps NOT RESPONDING either its Google,facebook or other report.

 I UNISTALLED flash,shockwave,google etc!!!! reinstalled !!! nothing.... defragments and all the TuneUp utilities stuff Antimalwares etc...... UNISTALLED PROGRAMMS etc..
well.... what to do?....    my OS is Total:232 GB
                                                       fREE space:144 GB

i cant even type properly.... cause its... Crashhh.........

Asked by CALCULIUS 6 years ago

Last reply by AliceWyman 6 years ago

  • Archived

How to prevent Firefox opening webpages without using proxy?

In Firefox i set an SOCKS5 proxy. But for the past months it is numerous case that i accidentally accessed webpages being not proxiffied / not using proxy and i was unawa… (read more)

In Firefox i set an SOCKS5 proxy. But for the past months it is numerous case that i accidentally accessed webpages being not proxiffied / not using proxy and i was unaware about this and realised the fact too late..

For example after proxy managing plugin installation or i temporarilly disabled proxy.

My aim is to prevent me accessing webpages without proxy. I mean somehow locking the firefox proxy configuration so even plugins cant modiffy my firefox proxy setting.

Just want to be sure i will never access internet without proxy.

Having latest Firefox and WIndows Vista.

PS: i sitll need unproxiffied access to certain websites. I have the whitelist in my Firefox proxy configuration now.

Asked by #367259 4 years ago

Last reply by guigs 4 years ago

  • Archived

Why does the Firefox Plug In Container keep causing crashes?

These are all of the requested Crash Reports that Firefox has logged since the beginning of May. Submitted Crash Reports Report ID Date Submitted 641554e3-b9d0-4b06-8bee… (read more)

These are all of the requested Crash Reports that Firefox has logged since the beginning of May.

Submitted Crash Reports Report ID Date Submitted 641554e3-b9d0-4b06-8bee-9402b6c3a418 06/07/2016 07:22 8de0e648-1790-4fb2-80bf-d435ce809e58 06/07/2016 07:21 bp-cb6f8054-4ef0-49e5-8034-037b42160705 05/07/2016 22:08 bp-178560d8-9394-4e23-b3d9-838422160705 05/07/2016 18:38 bp-378f2d5d-21e1-45ae-876b-91ba92160630 30/06/2016 16:20 bp-bb28ad03-ea04-4c68-94f6-0e0a72160628 28/06/2016 18:06 bp-dd5d3943-766d-436f-a0df-18adb2160628 28/06/2016 11:03 bp-adc9dd37-c5f8-4b67-a71d-a05f02160624 24/06/2016 16:09 bp-39a23900-6d6d-4f86-bd7b-d3db72160624 24/06/2016 14:56 bp-2559a4bb-0cfe-4ec6-bbcc-8a5962160624 24/06/2016 13:47 bp-df6814eb-26b8-46a3-9353-39ff92160624 24/06/2016 12:59 bp-454588ea-49d6-4d35-aa92-9f1fc2160623 23/06/2016 12:06 bp-d50047c0-afad-4f9e-aa59-bc34d2160621 21/06/2016 16:37 5d5e4edc-61c8-498a-9a2e-3153207f6bdc 20/06/2016 20:47 bp-ed804638-651f-4735-a1fb-0a5f02160620 20/06/2016 12:48 33c7718b-9556-497b-bc2e-e38f1a368240 19/06/2016 08:03 bp-d5d61a68-db74-4670-a3fa-2636f2160618 18/06/2016 15:16 bp-0c3597f4-0385-4210-913a-f42242160618 18/06/2016 14:42 f6a93055-8d62-40fb-ba53-948272e366bd 17/06/2016 23:23 bp-5e9b1c99-d142-4ad8-9676-078a42160617 17/06/2016 22:57 bp-2c0e6af5-f17d-4845-bf4c-661c22160617 17/06/2016 19:16 bp-4a3e2970-4430-4231-939f-0016a2160617 17/06/2016 13:25 96e8cfe9-f5fc-4273-adcf-4375da4ffa02 16/06/2016 23:15 c19420ae-c155-4d79-919b-0bedaaa23ce0 13/06/2016 20:17 8480df43-9a26-4f65-aba1-cbeb688edfc3 12/06/2016 23:06 d26088f6-2f5e-41dd-8c73-8d9a9589e068 11/06/2016 21:53 7c0c7a8e-b021-4fc0-81d8-f7f9031c5c05 10/06/2016 22:55 bp-341f3983-07c1-4a2b-9702-745e62160610 10/06/2016 10:56 bp-0fafe1bd-a908-41f6-9ade-fed102160609 09/06/2016 13:12 bp-c99bbb63-8e50-4700-8c25-b781b2160608 08/06/2016 16:54 8bd187c4-6e89-4e6f-b51d-9fb0b672f970 06/06/2016 21:04 bp-be548669-2414-445d-9a0b-e5ed72160605 05/06/2016 14:21 8974cc3e-dc26-4fd9-84ee-a95c2545398a 04/06/2016 22:58 bc3a2c54-e590-400f-bcd5-6aafe2669958 03/06/2016 23:28 bp-5ba6ab1e-3a8c-4cf9-9b16-ab7d52160602 02/06/2016 19:11 bp-ca7a5c85-c0d9-41a3-81de-0f8462160602 02/06/2016 15:54 bp-ac72e05a-c0c7-424b-b88d-239012160529 29/05/2016 12:52 479ce2e6-d3ea-4388-b8d2-31d51ff881be 27/05/2016 23:20 bp-a6aa4a07-1c31-43cf-b8d1-cdc4c2160527 27/05/2016 16:13 bp-90f037a4-387f-4607-a362-7a0e62160527 27/05/2016 15:40 a993be18-6d88-4703-b862-12904d122d88 26/05/2016 20:13 bp-006b70f7-32d8-445e-9407-b9cf52160525 25/05/2016 17:02 bp-52b43bd6-7894-4eba-a05a-3ad782160525 25/05/2016 15:13 ad3cbde2-bb8c-445c-b4b3-6e964331ab7e 25/05/2016 08:51 e5f286a1-e911-4957-aea8-2a629b7aa314 24/05/2016 20:53 bp-a0a1080a-8ea8-49a3-a454-a0fc62160523 23/05/2016 22:15 bp-d83377f2-76be-4a7a-9625-b01a42160521 21/05/2016 08:47 bp-c5515462-2b96-4d25-b7d3-25b522160512 13/05/2016 06:29 bp-a364145e-e8af-445c-bce5-c1fbb2160511 12/05/2016 06:05 bp-19810f30-9388-4197-9a0f-9ac132160511 11/05/2016 17:16 bp-1925fefd-7a88-43e0-a2a5-bb0c22160509 09/05/2016 07:09 bp-b320abb6-e3d1-4740-a73d-144de2160506 06/05/2016 18:35 bp-40dcfbd5-4fa7-4679-94ba-c71a22160505 05/05/2016 20:41 bp-e66280b7-2cf5-4d5a-9bb8-a019a2160503 04/05/2016 06:45 bp-e93dc711-90bb-40f2-8284-4d3c22160502 02/05/2016 15:29 bp-fbdb72a5-fe67-4ac9-8e47-d85ef2160501 01/05/2016 17:52 bp-78a08891-d2b3-4bef-bbc8-b5eac2160501 01/05/2016 10:12 651e3316-bd8e-4980-8fd1-8f055f4393df 01/05/2016 07:21

Asked by Yaaklenmai 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Firefox very slow in Win 10

Hi, I've always been using Firefox as a preferred browser. I recently got a new laptop with WIN10. Firefox has been unbearably slow in WIN10. Loading Google home URL … (read more)

Hi, I've always been using Firefox as a preferred browser. I recently got a new laptop with WIN10. Firefox has been unbearably slow in WIN10. Loading Google home URL (search screen) takes about 50 seconds; Yahoo home URL about 4 minutes. I tried just about everything that have been suggested by Firefox Help to address this issue including re-install; reset; safe mode just to name a few - to no avail. I then tried Internet Explorer to load same Google and Yahoo home URLs. They took less than 1 second and about 5 seconds respectively. I turned on Windows task manager and observed Wifi network throughput while accessing these URLs. I noted when I was running Firefox transfer rate rate ranged 30 kbps - 500 kbps (average around 100 kbps); while IE transfer rate ranged 100 kbps to 4.5 mbps. Being a new PC I have no Extensions nor any active Plugins. Does anyone have any idea idea what's happening, and help resolve this issue please. Thanks.

Asked by DavidTK 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes

bp-c46c257b-1bd1-4533-8f33-a946d2131215 bp-63d476d9-35cf-466d-a7c1-72f402131215 bp-3317c6bc-a0b3-42cd-834a-102c52131214 bp-75ee3693-c1b3-46c7-9b80-1b19d2131213 We've been… (read more)

bp-c46c257b-1bd1-4533-8f33-a946d2131215
bp-63d476d9-35cf-466d-a7c1-72f402131215
bp-3317c6bc-a0b3-42cd-834a-102c52131214
bp-75ee3693-c1b3-46c7-9b80-1b19d2131213

We've been having multiple Firefox crashes a day for a long time now. Time to look for some answers. Sometimes Firefox crashes, and sometimes it freezes so I have to go into the "Start Task Manager" and manually end the Firefox process.

Vista is the operating system, and we have Norton Security Suite installed.

Memory usage might have something to do with it, as the computer often sounds as if it is working extra hard before it freezes or crashes. I also find that CPU usage is often around 50% when this occurs.

Asked by Aurelian69 6 years ago

Last reply by Andrew 6 years ago

  • Archived

Have received an email from you from a Mitchell Baker the chair asking for a donation did you send it to me address is *censored*

My name is Brenda I received on the 31st Dec 2013, it asked me for a donation, i was wondering if you sent it, the name was from a Mitchell Baker, the chair of Mozilla, i… (read more)

My name is Brenda I received on the 31st Dec 2013, it asked me for a donation, i was wondering if you sent it, the name was from a Mitchell Baker, the chair of Mozilla, is it true or a scam , letting you know that someone is sending these emails, please advise. Thank you


Your email address removed from question title to protect your privacy. This is a public forum. - Moderator Andrew (feer56)

Asked by Brendaedward 6 years ago

Last reply by James 6 years ago

  • Archived

You blocked UnitedHealthCare.com, this is a secure site. I need this for my work. I will have to change browsers now.

I am a medical insurance biller. I downloaded Windows 8, and Mozilla Firefox so that I could use United Healthcare Authorizations because they stopped allowing use on Go… (read more)

I am a medical insurance biller. I downloaded Windows 8, and Mozilla Firefox so that I could use United Healthcare Authorizations because they stopped allowing use on Google Chrome. I tried to get on the site, and the message I received was:

"An error occurred during a connection to saml2.radiologynotifications.com. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key)

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."  

When I looked this up, it said that your site said this was a malicious site and blocked it. This is a secure site. And I need this site for my work. I have been doing this for 15 years, and If I cannot use this I will be forced to use another browser.

Can you please help me?

Asked by Mightyhunter 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Firefox very slow to close, pages open very slowly and I get a crash message on close

bp-cd94350e-7d4f-497d-af7f-f56fd2160205 04/02/2016 9:05 PM bp-7fbd5667-5d55-47a0-8c9b-d68b32160205 04/02/2016 8:30 PM This is a fresh install (I uninstalled and remove… (read more)

bp-cd94350e-7d4f-497d-af7f-f56fd2160205 04/02/2016 9:05 PM bp-7fbd5667-5d55-47a0-8c9b-d68b32160205 04/02/2016 8:30 PM


This is a fresh install (I uninstalled and removed all folders and registry entries before reinstalling). Ive run scans for infections.

Firefox is very slow to bring up pages (30 seconds minimum) while IE and Chrome are normal.

When I close FF, the firefox.exe process doesnt' close for 3 to 5 minutes ad then I get a "Firefox crashed" message.

I'm seeing this on a ton of machines (7 and Vista).

Please help!

Asked by brundleflyguy 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

The sent file does not retain the sent email

When finished writing an email and sending it to the addressee the file normally loads into the sent folder of the email folder. It does not load in and the folder re… (read more)

When finished writing an email and sending it to the addressee the file normally loads into the sent folder of the email folder. It does not load in and the folder remains blank. Another email folder with a different email name works fine. Any suggestions how to fix the email address that does not work retaining the sent file?

Asked by LarryHarnish 5 years ago

Last reply by user709721 5 years ago

  • Archived

User name sent to my email address, but never arrives. Has Firefox been hacked and user info being sent to the wrong people?

Had some issues with Firefox 35.0.1 trying to post on this forum. Fox would not accept my login, so I requested to reset my password. Password reset O.K. still a no go, t… (read more)

Had some issues with Firefox 35.0.1 trying to post on this forum. Fox would not accept my login, so I requested to reset my password. Password reset O.K. still a no go, thought my login was bad and requested them send my "User name" (same email) User name never arrives. I had to create a new account on the forum to post this question as I can't get my old login to work.

Anyone else having this problem or has Firefox been hacked and my "User Name" sent to someone else?

Asked by SharkyCA 5 years ago

Last reply by guigs 5 years ago

  • Archived

Bookmarks restore doesn't work/can't bookmark

So a few weeks ago I finally upgraded to 49 something. Bookmarks worked normally after the upgrade. But yesterday my computer froze and I had to reboot. Bookmarks and his… (read more)

So a few weeks ago I finally upgraded to 49 something. Bookmarks worked normally after the upgrade. But yesterday my computer froze and I had to reboot. Bookmarks and history suddenly missing, can't create bookmarks. Found Restore, can see a list of backup bookmark files with dates and file size, but get message "unable to process backup file." Browsed for possible solutions. Ascertained that I only have the one profile. Downloaded 50.0, installed, rebooted. Still nothing. I did not install any new add-ons as far as I know. Not doing any syncing. (By the way, I view my bookmarks as a sidebar.)

What to try next?

Dell laptop, Vista.

Asked by cfcf 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox takes too long to fully load webpages

Constantly while using Firefox the webpages do not fully or properly load and I have to sit and wait for a long while before it does, but sometimes it never does and I ha… (read more)

Constantly while using Firefox the webpages do not fully or properly load and I have to sit and wait for a long while before it does, but sometimes it never does and I have to give up my internet work. I am attaching a picture of what I am referring to.

Asked by cbotbyl 3 years ago

Last reply by FredMcD 3 years ago