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New Sync not working (/questions/1007210)

I have a sync problem since yesterday 07/28/14 ... I'm signed in with my email address and password but FF is not syncing at all ... it always says Sync encountered an er… (read more)

I have a sync problem since yesterday 07/28/14 ... I'm signed in with my email address and password but FF is not syncing at all ... it always says Sync encountered an error while syncing. Unknown error ... Sync will automatically retry this action ... server status is OK

Asked by JurgenDoe 6 years ago

Answered by John99 6 years ago

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Firefox 37 Beta on Windows 8.1 has lag and stuttering when scrolling

I just recently got a new laptop, and since the minute I've installed firefox on it there has been lag when scrolling webpages. It seems to start off not too badly, with … (read more)

I just recently got a new laptop, and since the minute I've installed firefox on it there has been lag when scrolling webpages. It seems to start off not too badly, with there being some stuttering when I first open firefox, however it seems like the longer I'm browsing the worse it gets, to the point where sometimes I'll start scrolling and then a second later firefox will just jump to the bottom of the page. Internet Explorer and Chrome both have perfectly smooth scrolling.

I've tried numerous things to fix it already, this is some of the stuff I can remember trying: -Turning off hardware acceleration and smooth scrolling -Starting in safe mode -Complete reinstall with new profile -Updating graphics card and intel drivers

Specs of the new laptop: Core i7 GTX 970M 16Gb RAM

Asked by loki149 5 years ago

Answered by loki149 5 years ago

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How do I remove "bestwaytosearch.com"

Hi, Each time I start Firefox I get a warning pop-up from malwarebytes advising me of an outbound request from Firefox to a malicious site "bestwaytosearch.com". I have c… (read more)

Hi,

Each time I start Firefox I get a warning pop-up from malwarebytes advising me of an outbound request from Firefox to a malicious site "bestwaytosearch.com". I have checked the home page settings and reset it, checked the search engines along with add-in and extensions. I have also cleared the history and browsing cache but just can not get rid of it.

Yes I can exclude it but that would only mask the problem.

Regards Ian

Asked by IBulti 5 years ago

Answered by cor-el 5 years ago

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Spinning mouse cursor

This only happens when I visit Facebook, but the mouse cursor spins and will not stop. Firefox never freezes nor stops responding, but it acts as though it is always maki… (read more)

This only happens when I visit Facebook, but the mouse cursor spins and will not stop. Firefox never freezes nor stops responding, but it acts as though it is always making my PC "think." Any ideas on how to stop my cursor from spinning endlessly?

Asked by Brandon 5 years ago

Answered by Brandon 5 years ago

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Firefox crashes (Trusteer Rapport)

FF keeps crashing, in both normal and Safe mode. I can start it ok in either mode, but it generally crashes within 30 secs or so. I'm on V 45.0, under Win 8.1. I've wor… (read more)

FF keeps crashing, in both normal and Safe mode. I can start it ok in either mode, but it generally crashes within 30 secs or so. I'm on V 45.0, under Win 8.1. I've worked through the FF troubleshooting guidance, and have ended up here! Any advice gratefully received. Please say if you need more info. Regards, JV

Asked by JV-MOZILLA 4 years ago

Answered by JV-MOZILLA 4 years ago

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Firefox 49 error "This browser does not support video playback" playing mp4 videos in Twitter in Win 8.1 with Flash Player 23.0.0.162

About a month and a half ago MP4 videos in Twitter 29 played fine. Then I updated to the latest version of Adobe Flash player on both my Win 8.1 and old XP computers. Tha… (read more)

About a month and a half ago MP4 videos in Twitter 29 played fine. Then I updated to the latest version of Adobe Flash player on both my Win 8.1 and old XP computers. That is when I started getting "This browser does not support video playback" error when trying to play a mp4 video in Twitter. I ran Firefox in Safemode ... no change. I removed all addons ... no change. All Plugins are Ask to Activate or Always Activated. I uninstalled Firefox and Flash player and reinstalled .. no change. The videos work fine in MS IE II and Chrome 53.0.2785.116 m. H264 Codec is installed. YouTube videos play fine.

Asked by 1artworkz 4 years ago

Answered by 1artworkz 4 years ago

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Preferences being changed on startup

I'm having a problem with my prefs changing when I start Firefox. One day, my theme changed on me and everytime I open firefox it changes back to the dark theme, which I… (read more)

I'm having a problem with my prefs changing when I start Firefox. One day, my theme changed on me and everytime I open firefox it changes back to the dark theme, which I have never used. I am also unable to change my home page for longer than the current session.

When I make the changes to theme and home page, I am able to verify that the changes are made in the prefs.js file. When I close Firefox, the correct values are still reflected in the prefs.js file. When i re-open firefox, the theme and homepage revert back to what I don't want, and those values are in the prefs.js file. So something is changing the prefs when I start firefox.

When I update the prefs, then restart in safe mode, it keeps my theme but reverts back to the old homepage.

I have done a refresh, and also uninstalled and re-installed firefox. I have no extensions. I have nothing but the stock themes (Compact Light, Compact Dark, and Default) compact dark is the one I don't want that keeps loading. The plugins that show up are "OpenH264 Video Codec provided by Sysco Systems, Inc.", "Shockwave Flash", and "Widevine Content Decryption Module provided by Google, Inc." Doesn't look like there is a way to remove those. Upon reinstalling, all of my bookmarks came back so I know items are being pulled in from the prior installation.

I've run several scans for virus, malware, adware, etc. It's a work computer so it's well protected and appears clean in that regard.

Any suggestions on how to go about diagnosing and/or solving this problem would be greatly appreciated. I'm an engineer and tech savvy but not a software guy.

Thanks in advance!

Asked by Skyking478 2 years ago

Answered by Skyking478 2 years ago

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Firefox 27 keeps crashing

Safe mode crash log. https://crash-stats.mozilla.com/report/index/dd6d1ea6-8488-4e36-93e9-011012140206 It crashes in safe mode. A lot more in normal. I think the main c… (read more)

Safe mode crash log. https://crash-stats.mozilla.com/report/index/dd6d1ea6-8488-4e36-93e9-011012140206

It crashes in safe mode. A lot more in normal. I think the main cause is tradingview.com. But vertsion 26 was very stable could run days with never crashing.

If I can't fix this i'll need to go back to version 26.

Asked by Galvin 6 years ago

Answered by Galvin 6 years ago

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NCH HOMEPAGE is still here at Firefox!

I asked this over and over and this page is giving me the run around! I 'm going to cut and paste this question! I reset Firefox and NCH Software facing still opens up as… (read more)

I asked this over and over and this page is giving me the run around! I 'm going to cut and paste this question!

I reset Firefox and NCH Software facing still opens up as my homepage!! Yes, clicked OK after reset and closed the computer . It doesn't work. I read the other people's issues with this same problem here on the forum and it doesn't work for me. Help please!

Asked by Shinobinomono 6 years ago

Answered by AliceWyman 6 years ago

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ctrl+v does not work on imgur.com

ctrl+v does not work on imgur.com i am using original Firefox, lawliet fox, Firefox by tophe, pale moon and cyberfox. also i'm using ie11, opera, chrome. only chrome acce… (read more)

ctrl+v does not work on imgur.com

i am using original Firefox, lawliet fox, Firefox by tophe, pale moon and cyberfox. also i'm using ie11, opera, chrome. only chrome accept ctrl+v function on imgur.com. it does'nt matter login or not. i can't figure out what cause is. it depends on my pc environment? or something else? could you solve this problem please?

Asked by necozy 5 years ago

Answered by necozy 5 years ago

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Why by default Firefox uses so much RAM?

I tried to use Firefox in three different computers but only in the one with over 4 GB of ram is usable. Why it uses so much RAM and renders so slow? Specially the scroll… (read more)

I tried to use Firefox in three different computers but only in the one with over 4 GB of ram is usable. Why it uses so much RAM and renders so slow? Specially the scroll is really laggy.

I tried clean installations but they do not fix the issue.

When opening Firefox and Chrome and playing a video in YouTube, Firefox uses over 500 MB while Chrome uses less than 300 MB. Both with the same single addon.

Is there something that can be done to use Firefox in computers with less than 4 gb of RAM?

Asked by delavaca 2 years ago

Answered by Scribe 2 years ago

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How do I stop Firefox Update from Popping-Up?

I wish to stop the new pop-up update notification message built into Firefox 69.0.#. A pop-up message is not necessary, irritating and tiresome. Why is there no option av… (read more)

I wish to stop the new pop-up update notification message built into Firefox 69.0.#.

A pop-up message is not necessary, irritating and tiresome.

Why is there no option available to turn it off?

Asked by blebadef 1 year ago

Last reply by Matthias 7 months ago

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I updated Firefox to 37.0.1 and often when I close it there is a message saying it crashed, but it is not true.

As said above, after updating to 37.0.1, Firefox is OK but when I close it sometime (not always) a message says it crashed, but it never actually crashed. Thanks & be… (read more)

As said above, after updating to 37.0.1, Firefox is OK but when I close it sometime (not always) a message says it crashed, but it never actually crashed. Thanks & best regards Silvano Arienti Milano Italy

Asked by BluXenon 5 years ago

Answered by cor-el 5 years ago

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Saving Pictures is defaulting to JPEG instead of JPG

When we click to "Save Image As..." option, the default "File As Type" setting used to be blank and would permit us to save graphics as JPGs. Now, for some reason, the d… (read more)

When we click to "Save Image As..." option, the default "File As Type" setting used to be blank and would permit us to save graphics as JPGs. Now, for some reason, the default "File As Type" setting is set to JPEG. This is very inconvenient because we have to select the "All Files" option so that we can see the list of files we have already saved in order to keep our picture-numbering sequence in order for our operations. The other problem is that we can't use JPEGs because all of our web pages and print pages we publish are linked to files that are JPG, so if we convert to JPEG, we would have to entirely re-do all of our thousands of page templates.

We are using Firefox version 35.0.5. We have tried updating Firefox via their website. Didn't work. Then we tried uninstalling and then installing a fresh version, still same problem. Also, the problem is only happening on 2 systems that we have and not on the other 2.

Please help!

Asked by mozilladude55 5 years ago

Answered by jscher2000 5 years ago

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Firefox crashes

On the morning of October 1st, 2016 I was trying to move April's webhistory into September's Webhistory by tricking my computer into thinking it was still September 30th,… (read more)

On the morning of October 1st, 2016 I was trying to move April's webhistory into September's Webhistory by tricking my computer into thinking it was still September 30th, so that I wouldn't have to randomly search through the massive category of "older than 6 months" eventually Firefox refused to continue loading pages or even access older pages on my tabhistory. I restarted my computer & allowed an update to Firefox to activate, however when I reactivated Firefox it took a lot longer to load than normal, only for it to show a crash message after about 1 minute each time I tried to start it, safe mode & restarting my PC made no difference.

    Eventually I had the insane idea to copy all of my firefox information onto a flashdrive then completely refresh it on my main computer, however even then there was no difference. In frustration I decided to start using the vastly inferior browser known as internet explorer, I looked into Mozilla support using it. I got this computer in late July 2013, & was extremely careful with it, there were no virus threats or anything on this computer & I'm still using Windows 8.
    This is my most recent crash Crash ID: bp-c995142e-114e-4ae4-a013-4dd1a2161003
    This is probably the oldest Firefox restart crash in the chain Crash ID: bp-f9bd6bcf-f99b-4276-9ac3-e790f2161001

Hopefully this information helps some.

Asked by WaterKirby1994 4 years ago

Answered by FredMcD 4 years ago

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No menu, No orange button. Alt and F10 do not work - nada.

I need to empty my cache., I cannot find any menu I cannot find any orange button When I tap on "alt" - nada When I click F 10 - nada. No menu - driving me insane.  :) … (read more)

I need to empty my cache.,

I cannot find any menu I cannot find any orange button When I tap on "alt" - nada When I click F 10 - nada.

No menu - driving me insane.  :)

Asked by Goinginsane 2 years ago

Answered by Happy112 2 years ago

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why is firefox continually updating itself, despite being set to never update, done it 4 bloody times now

I saw the utter uselessness of version 29, removing many of the useful buttons etc. Once I saw it I pretty quickly went back up to v 28, a useful version. Since then it h… (read more)

I saw the utter uselessness of version 29, removing many of the useful buttons etc. Once I saw it I pretty quickly went back up to v 28, a useful version. Since then it has gone back to v 29 4 times, despite being set to never update itself, precisely to avoid it doing this. Frankly this is a virus like behaviour. If the v29 was actually an improvement over 28 I would have updated to it, but it is crap so I do not want it. I have set everything to stop it updating and it just keeps updating itself to this useless version, probably going to have to go to pale moon now, a browser which seems to actually work and do what it is told.

Asked by nicrayner 6 years ago

Last reply by the-edmeister 6 years ago

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when is the dailymotion thumbnail problem going to be fixed

In Dailymotion, the thumbnails are blacked out even with the age gate off. I have tried all the fixes found here in the support, but none of them work. It all started wit… (read more)

In Dailymotion, the thumbnails are blacked out even with the age gate off. I have tried all the fixes found here in the support, but none of them work. It all started with the last update of firefox, so I assume it has something to do with that. Dailymotion works fine in IE and other browsers. Firefox is the only one with the problem. I would like to get it resolved if anyone can help.

Asked by donr812 6 years ago

Answered by donr812 5 years ago

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Why am I having to restart Nightly nearly everyday for small update versions? It's a bit frustrating.

I open up Mozilla to my saved tabs and a box pops up stating Nightly needs to restart to update. I usually have my pc on "sleep" but wonder if I can just do one big updat… (read more)

I open up Mozilla to my saved tabs and a box pops up stating Nightly needs to restart to update. I usually have my pc on "sleep" but wonder if I can just do one big update and get it over with?

Asked by jamibj 5 years ago

Answered by James 5 years ago

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firefox crashes on exit because of norton toolbar-- getting corrupt files

Hello, Recently Firefox is crashing *a lot* on exit. I sometimes quickly exit Firefox when I am switching to another application, and then a few seconds after exit, the … (read more)

Hello,

Recently Firefox is crashing *a lot* on exit. I sometimes quickly exit Firefox when I am switching to another application, and then a few seconds after exit, the crash reporter appears.

I have read elsewhere that this might be caused by the Norton Toolbar. I have the latest version of Firefox 38.0.5, and the Norton Toolbar 2014.7.12.14, and I would think they are compatible, but I guess not.

In addition, I am getting integrity violations on my Windows 8.1 PC. SFC is showing corrupted files. I have been able to fix these, only to have them come back the next day. I understand it that a program abruptly ending can cause such corruptions, so I am wondering if Firefox is causing this?

In a perfect world Mozilla and Norton would work out their differences. For now I have disabled the Norton tool bar, which isn't a fix as I need it to stay safe as I browse. I prefer not to switch to IE or Chrome either. That isn't a fix.

Is anyone else experiencing this problem? Does anyone have a solution for my particular instance of Firefox crashing on exit?

Thanks,

MRINTRBL7 Michael

Asked by mrintrbl7 5 years ago

Answered by mrintrbl7 5 years ago