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  • Solved

Any browser crashes when right-clicking on save-as window

I just built a new computer and installed windows 11. Reluctantly coming freshly from windows 7, I have tried and done many things and tweaks to suit my needs more, so I … (read more)

I just built a new computer and installed windows 11. Reluctantly coming freshly from windows 7, I have tried and done many things and tweaks to suit my needs more, so I am aware one of those things might be the issue, but I have no idea which, if any. My issue applies to any browser I have tried, not just Firefox. It started randomly and I cannot remember what I did last or exactly when it started happening, a few hours ago is the best I can say. Whenever I right-click while in the save-as window, that window closes and often the window last used minimizes. The browser itself does not crash; however, Firefox is unique in that it does crash but also the only one to notify me and allow me to give out a report, which I did. Also to note; this issue does not happen in every folder on my computer, and even that seems random, not limited to a certain drive either, or permissions and such. The browsers I have tested are Chrome, Edge, Brave, and Firefox.

I also have tried multiple windows recovery points, none of which mattered (and I know for a fact the issue didn't occur at the time of one point I tried, yet it did even after that recovery). Also scanned my computer for threats and nothing was found. I'm not sure if this is within the scope of help to receive here, but I can't find anything about this and since it is rather bizarre, I don't reckon it's a well know issue. Any help is very appreciated.

Asked by feaw2007 1 day ago

Answered by feaw2007 1 day ago

  • Solved

Video Playback

When trying to play videos on my laptop they look terrible. The video is completely blown out and doesnt apear as it should. When turnnig on the troubleshoot mode it fixe… (read more)

When trying to play videos on my laptop they look terrible. The video is completely blown out and doesnt apear as it should. When turnnig on the troubleshoot mode it fixes it but then the video becomes choppy. I cant attach a photo because it looks normal when a screenshot is taken

Asked by jackharkin163 3 days ago

Answered by TyDraniu 3 days ago

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Can I pay for real person suport?

I installed Firefox at work and set my personal email address as secondary to my business address. Well, I liked Firefox so much that I decided to use it at work and at h… (read more)

I installed Firefox at work and set my personal email address as secondary to my business address. Well, I liked Firefox so much that I decided to use it at work and at home - and I removed my personal email from my business account. Unfortunately Firefox is still recognizing my personal email as the secondary address for my business account and I am completely incapable of making a new account. My bookmarks and saved passwords are all different between home and work. I NEED two individual accounts, just like how I was using my browsers with Chrome.

Asked by MikeSr 3 days ago

Last reply by Paul 3 days ago

  • Solved

When clicking on a redirect to a new tab in the Bon Appetite site, Firefox causes a BSOD. No other browser does this.

When clicking on a redirect (Get recipe) to a new tab in the Bon Appetite site, Firefox causes a BSOD. No other browser does this. ver 113.2 64 Bit. (Reinstalled) No exte… (read more)

When clicking on a redirect (Get recipe) to a new tab in the Bon Appetite site, Firefox causes a BSOD. No other browser does this. ver 113.2 64 Bit. (Reinstalled) No extensions in effect. Computer: I9 with 32 gigs DDR4 and terabytes of open space. Graphics: Radeon RX 580 - 8G All drivers up to date. VRam tested with OCCT

The big thing here is, NO other browser has this issue. I have whittled down system error logs to only DCom and LSA errors.

Any real help would be appreciated!

Asked by Larry 1 week ago

Answered by Larry 4 days ago

  • Solved

All typed text appears blue until I press space.

All typed text appears blue until you break it in some ways like pressing the spacebar or moving the keyboard cursor with the arrow keys. It happens at the firefox search… (read more)

All typed text appears blue until you break it in some ways like pressing the spacebar or moving the keyboard cursor with the arrow keys. It happens at the firefox search bar as well, and search suggestions and autocomplete doesn't work whenever it happens.

Asked by leeharam2004 2 months ago

Answered by leeharam2004 5 days ago

  • Solved

ESET password manager add-on issue

Hi, I recently added ESET Password Manager as an extension but I was unable to log on and use it on my laptop. In a nutshell, to be able to log on and use the extension,… (read more)

Hi,

I recently added ESET Password Manager as an extension but I was unable to log on and use it on my laptop. In a nutshell, to be able to log on and use the extension, I needed to install the app on my phone as well and sync between laptop and phone did the rest. This solved the login issue however, there is no icon on the toolbar for the extension and if I want to use the Password Manager, I have to do it on my phone.

Any ideas on how this could be solved? I have reinstalled the extension numerous times, tried troubleshooting mode as well but that is not useful with add-ons..

Thanks S

Asked by lsdigiti 1 week ago

Answered by jonzn4SUSE 1 week ago

  • Solved

Firefox Policies

We try to deploy Extension Management Settings via GPO. Goal is to allow only whitelisted extensions, but don't block themes, dictionaries and locales. Below find the J… (read more)

We try to deploy Extension Management Settings via GPO.

Goal is to allow only whitelisted extensions, but don't block themes, dictionaries and locales.

Below find the JSON-settings deployed to the client, which should allow all themes and whitelisted extensions. Unfortunately this blocks everything except whitelisted IDs. See example screenshot with error-message, when trying to install a theme. We don't want to whitelist locales or themes, they should be still allowed for installation.

What I'm doing wrong? - Thanks for your feedback.

##############
{
"*": {
"installation_mode": "blocked",
"allowed_types": ["theme"]
},
"uBlock0@raymondhill.net": {
"installation_mode": "allowed"
},
"jid1-ZSMfwe4lCAw9oQ@jetpack": {
"installation_mode": "allowed"
}
}

Asked by Mario.Daub 2 weeks ago

Answered by Mike Kaply 1 week ago

  • Solved

general use of Firefox, wont load any wepside.

When I start firefox its stand loading for a short time, and then comes with an error that its was unable to load the window, retry or close it. No matter what wepside i… (read more)

When I start firefox its stand loading for a short time, and then comes with an error that its was unable to load the window, retry or close it. No matter what wepside i enter to use its always the same. This happen a few days ago and have been troubleshooting my self since. now i need your own help. I have reinstalled it, reset settings, taking it off and on the firewall. Removed all plugins for it. and always come to same conclution. I got the latets installer from the wepside, to make sure its up to the newest version.

Before this issue, it ran fine, no issues what so ever. and one day i needed it was stuck on this problem.

I am useing it on a laptop. atm returned to chrome for help.

picture shows the issuse not able to load, no matter the wepside.

Asked by hensebruhn 1 week ago

Answered by TyDraniu 1 week ago

  • Solved

Youtube Videos have extreme brightness since several weeks

Moin all, since some several weeks I'm facing a real anoying problem. Every Youtube (and other platforms) Video shows extreme brightness. It looks like as someone record… (read more)

Moin all,

since some several weeks I'm facing a real anoying problem. Every Youtube (and other platforms) Video shows extreme brightness. It looks like as someone recorded the video directly in the sun. An example is the best so I attached a Photo with FF in the top left, Chrome in the top right and Edge at the Bottom. Only the frames have been a bit cropped for privacy.

The video shown in the screenshot can be found here. Today I also tried a fresh installation of my Win 11 and also FF (Had some free SSD around for that). But this had no effect, it looked the same. The only change I can see is when the Troubleshoot mode is being activated. But only while this mode is active. If FF is being reset or even new installation (like before fresh Win 11), no change.

Cause of this behaviour I also mentioned FF Video Stream is not HDR. The others show HDR but as not every Youtube Video can be HDR I think this is not the Problem. Anyway, I don't want to change my favorite browser which was working now for about 20 years.

Does anybody have a clue what is causing this or is it a bug?

greets indy

Asked by indiana 1 week ago

Answered by cor-el 1 week ago

  • Locked

The webpage is having trouble loading

Regards, Sir/Madam The webpage is empty. [link] Although the page is currently blank, the website icon in the upper left corner suggests that contact has been made. Anyon… (read more)

Regards, Sir/Madam The webpage is empty. [link] Although the page is currently blank, the website icon in the upper left corner suggests that contact has been made. Anyone know the reason why Firefox is unable to load the website?

Asked by olpexhalvin 2 weeks ago

Last reply by cor-el 2 weeks ago

  • Locked

There are loading issues with the website

Regards, Sir/Madam The website functions OK in Chrome but not in Firefox. [link] is the URL. The website symbol in the top left corner shows that contact has been made ev… (read more)

Regards, Sir/Madam The website functions OK in Chrome but not in Firefox. [link] is the URL. The website symbol in the top left corner shows that contact has been made even though the page is now blank. Anyone with knowledge of the cause of Firefox's inability to load the website?

Asked by jalvergaze 1 week ago

  • Locked

There is an issue with the website loading.

Regards, Sir/Madam The website is blank. [link] The website icon is in the upper left corner, giving the idea that contact has been made, yet the page is still blank. Doe… (read more)

Regards, Sir/Madam The website is blank. [link] The website icon is in the upper left corner, giving the idea that contact has been made, yet the page is still blank. Does anyone know why Brave cannot load the website?

Asked by marcilalex890 3 weeks ago

Last reply by TyDraniu 3 weeks ago

  • Solved

Reinstalling my Firefox data from a PC that dies to a new one

My laptop died but I have been able to rescue the SSD and turn it into a USB connected external drive. I can see all data from my old PC. I have tried to copy all of my… (read more)

My laptop died but I have been able to rescue the SSD and turn it into a USB connected external drive. I can see all data from my old PC.

I have tried to copy all of my User, Local Apps Data Mozilla Profile data folders to my new Laptop but the data does not appear when I fire up Firefox on the new laptop.

The old laptop folder was c:\Users|Phil, the new laptop is C:\Users\Phill {setup of new PC added a second L to my name}

Is this an issue ?



Asked by phil.libbis 1 week ago

Answered by cor-el 1 week ago

  • Solved

Firefox's pinned tabs closing

Hello everyone. I've been using Firefox for quite a few years now and I'm used to keep my pinned tabs open after closing and then opening a Firefox windows. Yesterday I… (read more)

Hello everyone.

I've been using Firefox for quite a few years now and I'm used to keep my pinned tabs open after closing and then opening a Firefox windows.

Yesterday I noticed that after closing the navigator with the "X" in the tool bar menu, as I usually do, the pinned tabs are not "recovered" when opening again.

This happened randomly without configuration changes involved and drivers/firefox are updated to the last version available.

Moreover, I've tested the same in my notebook and it works just fine, as it keeps the tabs open when a new window is open.

Is there any troubleshooting for this or do you have any idea what could have caused this to happen?

Let me know if you need any additional info. Thanks in advance!

Asked by g.calissi 1 week ago

Answered by g.calissi 1 week ago

  • Solved

Windows 11 Audio fail, works on all other browsers

First time ever. Tested other browsers, sound works fine. Changed no settings when it suddenly went silent. Refreshed. Uninstalled/reinstalled. Nada/nothing. So to not fe… (read more)

First time ever. Tested other browsers, sound works fine. Changed no settings when it suddenly went silent. Refreshed. Uninstalled/reinstalled. Nada/nothing. So to not feel as if I've lost my hearing, I won't be using Firefox until there's a fix on their end, already tried everything suggested in troubleshooting and refreshed. It's just not playing well with Win11.

Asked by VeeVee 5 months ago

Answered by VeeVee 5 months ago

  • Solved

browser will not sync bookmarks and history from old computer

my older asus laptop had a critical failure and I needed to get a new computer and to my understanding when you have had a Firefox account for as long as I have you shoul… (read more)

my older asus laptop had a critical failure and I needed to get a new computer and to my understanding when you have had a Firefox account for as long as I have you should be able to sync your whole account to a new device to my dismay that is not the case and I have years of bookmarks and history on my account urgent fix would be appreciated.

Asked by Abyss 2 weeks ago

Answered by Abyss 2 weeks ago

  • Solved

Document Expired

I have been trying all afternoon and no matter how fast I am, I am getting this message. Document Expired This document is no longer available. The requested document … (read more)

I have been trying all afternoon and no matter how fast I am, I am getting this message.

Document Expired

This document is no longer available.

The requested document is not available in Firefox’s cache.

   As a security precaution, Firefox does not automatically re-request sensitive documents.
   Click Try Again to re-request the document from the website.

When I click Try Again, I get logged out of the website I am on. What am I doing wrong? Is there a way to extend the time so I am able to reasonably enter the data into the form and not have it time out. I was able to the enter this information in the past without a problem.

The website is https://www.mysynchrony.com/ and I select one of my accounts and I am trying to add a bank account and I am unable to do so. Please help.

Asked by silvercat32 2 weeks ago

Answered by silvercat32 2 weeks ago