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Firefox Desktop Version 157 TLS key logging warning — Norton 360 Standard is suspected, but HTTPS scanning tests did not resolve it and so I need help with identifying the root casues and sepcifc steps to eliminate this warning

My system • Windows 11 on a Dell laptop. • Firefox Version 157, my default browser. • Norton 360 Standard. • Two Firefox profiles; the warning appears in both. • Firefox … (read more)

My system • Windows 11 on a Dell laptop. • Firefox Version 157, my default browser. • Norton 360 Standard. • Two Firefox profiles; the warning appears in both. • Firefox Troubleshooting Mode does not eliminate the warning https://support.mozilla.org/en-US/kb/sslkeylogfile-warning?utm_source=chatgpt.com


What I have observed The warning appears on Firefox network-error pages, including when the internet is disconnected or I enter an incorrect URL. A particularly reproducible example occurs after I successfully log in to Kotak Net Banking and select Help → Raise a Query. Firefox then displays a connection/privacy warning associated with the embedded page. I do not see the same behaviour in Chrome or Firefox Private Browsing when performing the equivalent Kotak steps. Troubleshooting already completed 1. Norton Safe Web HTTPS scanning was disabled and re-enabled without resolving the issue. 2. QUIC/HTTP3 scanning, WebSocket Protocol Scanning and DNS/DoH scanning were individually tested without resolving it. 3. Firefox Enterprise Policies are inactive. 4. I found no SSLKEYLOGFILE entry in either Windows User Variables or System Variables. 5. Norton and Dell malware scans found no malware. 6. The warning also occurs when I connect through a mobile phone hotspot rather than my usual BSNL connection. Questions for Mozilla's technical contributors 1. Does this warning establish that Firefox detects SSLKEYLOGFILE, or could another mechanism produce the same message? 2. Can the variable be inherited by Firefox from a parent process or injected into its running process even when it is absent from the Windows User and System Variables? 3. What is the safest way to identify which process or security product is setting it on Windows 11? 4. Is there a known interaction between Firefox 157 and Norton 360 Standard that could explain this behaviour? 5. What evidence should I collect to distinguish a Norton issue from a Firefox issue without disabling security protections or modifying Windows settings? I am not looking to disable security features indiscriminately. I want to identify the actual cause and, if Norton is responsible, determine the precise setting that needs attention. I would particularly appreciate a response from a contributor with Windows networking, Firefox TLS or security-software diagnostic experience. Thank you.

Open 1

How can I make Firefox Translate more convenient?

Hello! I'm a Japanese user who recently started using Firefox, and I have a question. I've noticed that Firefox's built-in translation feature is somewhat less convenient… (read more)

Hello!

I'm a Japanese user who recently started using Firefox, and I have a question.

I've noticed that Firefox's built-in translation feature is somewhat less convenient than those of Edge and Chrome, especially when I want to translate pages into my native language (Japanese) regardless of the language Firefox detects.

For some reason, when Firefox identifies a page as Japanese, it doesn't offer the one-click translation option, even if the page contains a lot of English text.

To work around this, I have to click the ≡ menu on each page, change the source language from Japanese to English, and then change the target language from Japanese to English.

Does anyone have any ideas for making this translation process smoother?

Any suggestions would be greatly appreciated.

Thank you!

Open 1

tbird cannot download emails from my browser.

Yesterday, Oct 6, at 3:20 pm, tbird was unable to download messages from my att server. The error message is "The certificate for inbound.att.net does not come from a tru… (read more)

Yesterday, Oct 6, at 3:20 pm, tbird was unable to download messages from my att server. The error message is "The certificate for inbound.att.net does not come from a trusted source". Nothing that I know of has changed when I look at the account settings.

Do I need to contact Att/Yahoo? If so, how can I describe what to tell them, as I have no knowledge of certificates and how they work (or don't work).

Open 2 1

No E-mail because of "The certificate for inbound.att.net:995 does not come from a trusted source." (from Sept 16)

Greetings, I've lost the ability to receive e-mail, Suddenly Thunderbird just quits on me with no warning. Apparently I can still send mail but cannot receive. This is th… (read more)

Greetings,

I've lost the ability to receive e-mail, Suddenly Thunderbird just quits on me with no warning. Apparently I can still send mail but cannot receive. This is the second time this has happened to me in as many months. How do I fix it? How do I prevent it?

Thanx

Open 1

Connection to Server Timed Out

Windows 11, Dell laptop, Thunderbird Meadow 153.4.0, yahoo mail configured as pop3 (i like to keep messages on my laptop). I was having trouble with mail getting "stuck" … (read more)

Windows 11, Dell laptop, Thunderbird Meadow 153.4.0, yahoo mail configured as pop3 (i like to keep messages on my laptop). I was having trouble with mail getting "stuck" on downloading the past week or two, sporadically. It would load maybe 13 of 90, or 4 of 64, or whatever, then I'd get a "Connection to server timed out" message. I went online to the yahoo mail site to look for some offensive email that was trying to load and delete it; deleted about 50 of the messages that would've been sent to Thunderbird, then tried again. Did this a few times. Today it started where it wouldn't even load 1 of 34, or 1 of 60, or 1 of 96 as the day went on, would just time out on trying to load the first one.

Tried changing to IMAP temporarily, didn't help. Switched back. Didn't help. (Restarting each time I'd change this). Finally resorted to deleting the account (and all of my folders and filters! argghhh!) and re-adding it. Let Thunderbird automatically configure it for pop3. I did change the setting to not have it delete the messages on the yahoo mail server once loaded into Thunderbird.

Seemed to help, and it immediately tried to download the 3800+ messages that I've saved on the yahoo mail server. Only got to 1900, then stopped and timed out.

When I ask it to download new messages, it's back to the same thing - tries loading 1 of now 2007 or something, and can't get past 1. Times out.

Notice the version number above; it was much older, and I've since updated it 4 times to bring it up to where it is now where no additional updates are available at the moment. So as much as I'd like to blame it on an update, I hadn't had any automatic updates for a long time, so it wasn't that, and getting the updates now hasn't helped either.

Any suggestions?

Open 1

How do I resolve this error message - Access Denied You don't have permission to access "http://secure.citbank.com/?" on this server. Reference #18.b1c82c17.1780512704.c1acbd5 https://errors.edgesuite.net/18.b1c82c17.1780512704.c1acbd5

Help me resolver this error message Access Denied You don't have permission to access "http://secure.citbank.com/?" on this server. Reference #18.b1c82c17.1780512704.c1a… (read more)

Help me resolver this error message Access Denied You don't have permission to access "http://secure.citbank.com/?" on this server.

Reference #18.b1c82c17.1780512704.c1acbd5

https://errors.edgesuite.net/18.b1c82c17.1780512704.c1acbd5

Open 2 1 71

Accessibilty denied constantly by firefox and ui changes.

Greetings, I am on the spectrum with aspergers. I have issues with organization, lining up objects, etc, but I am highly intelligent and present well. I have no doubt … (read more)

Greetings, I am on the spectrum with aspergers. I have issues with organization, lining up objects, etc, but I am highly intelligent and present well. I have no doubt society is aware of all the tropes that surround folks with my......difference. I have an incredibly hard dealing with change, and it sometimes wrecks my mental health. The changes are constantly throwing my health and welfare for a loop, and it is really harmful.

Everytime I get firefox setup to where I am comfortable, something new gets shoved down my throat. How to stop the constant feature change diarrhea abuse is inflicting on my health? Recent example. I only use 2 search engines, and I cant deal with the rest, its a colour thing sorry. I have had my search engines set up like this for 14 years.

Recently, firefox decided that I should go for another life rollercoaster, even though I didn't ask for it, and that I should permanently have things like history bookmarks tabs and actions as search engines, and they shouldn't be removable.

I don't have a history, as I value my privacy. I don't have bookmarks, because I remember everything and it sucks, and I type about 350 wpm. Tabs information is within history, so I see firefox as duplication idiots in this case, and I don't do any actions, not even sure what they are and I really don't care at all.

My parents are considering a lawsuit against firefox for accessibility issues like this, as 1 of my dad's best friends is an accessibility lawyer.

How can i stop firefox from constantly flipping my autism world upside down? I don't want my parents to sue them because it will bring a lot of attention on me.

Please help me re-normalize the internet for spectrum users.

Open 2

How can I prevent Thunderbird from repeatedly prompting me for my login credentials? This is extremely annoying. Already triedre-adding my account.

How can I get rid of that horrible bug of Thunderbird prompting me for my login credentials. Already tried the following: re-adding my Email account, reinstalling Thunde… (read more)

How can I get rid of that horrible bug of Thunderbird prompting me for my login credentials. Already tried the following: re-adding my Email account, reinstalling Thunderbird from scratch. Nothing has worked.

Open 1

The firefox built in VPN won't load any websites, help please?

I've been using firefox for a little while- maybe three months now. I'm no expert on any of the config options. I run firefox using the built in VPN that my friend showed… (read more)

I've been using firefox for a little while- maybe three months now. I'm no expert on any of the config options. I run firefox using the built in VPN that my friend showed me how to enable, and I've been using it since. But now, as of roughly today, whenever I enable the VPN, no websites will load. At all. When I turn it off, they load instantly. But whenever I turn it on, it just gets stuck loading forever and ever, never actually getting anywhere. I tried enabling network.dns.disableIPv6 in the config page, because that's what I saw on a mozilla support page- nothing. Didn't do anything. The browser.ipprotection.enabled is still on, and I didn't change anything in settings. There was a firefox update very recently, but everything still worked with the VPN on. I just updated my computer, but I don't think that's it either because it wasn't loading things earlier today either. Not sure how to fix this. Please help?

Open 5

Impossible de joindre un fichier à un mail.

Le clic sur joindre ou Ctrl+Maj+A n'a aucun effet par contre joindre page Web ouvre une fenêtre, pour résoudre: J'ai redémarré le PC, idem J'ai fait une mise à jour de Th… (read more)

Le clic sur joindre ou Ctrl+Maj+A n'a aucun effet par contre joindre page Web ouvre une fenêtre, pour résoudre: J'ai redémarré le PC, idem J'ai fait une mise à jour de Thunderbird, idem. Je sèche...

Open 1 1

Browser color changed, appears to have changed after a Windows 11 Update

The browser color changed. It appears to have changed after a Windows 11 Update. Now the top part is a light lavender color except that on the right side it gradually cha… (read more)

The browser color changed. It appears to have changed after a Windows 11 Update. Now the top part is a light lavender color except that on the right side it gradually changes to a slight orange tint. The bar on the left is also a light lavender color. As I recall the borders were a gray color before. Why did the colors change and how can I get the color back that I want?

Thanks

Open 2

How can I again access my email, using AT&T PIN & password, which stopped working 2 days ago, please?

I use a personal computer, and can access my email two ways: 1) By typing "att.net" into my browser and choosing email." 2) By booting up PC, typing PIN, then a 16-digit… (read more)

I use a personal computer, and can access my email two ways: 1) By typing "att.net" into my browser and choosing email." 2) By booting up PC, typing PIN, then a 16-digit alpha password generated by ATT. Two days ago this function stopped working. Q: What can I do to again access my email via the ATT account? I called AT&T yesterday, and human advised me it was a Thunderbird problem.

And I don't know how to "...find my version in Thunderbird App menu as requested below.

Thanks!/rose

Open 1

User Manual?

Hello, I hope you are doing well. I have asked a number of questions since starting with Thunderbird for Windows 11 a few months ago. Is there a user manual somewhere? I… (read more)

Hello, I hope you are doing well.

I have asked a number of questions since starting with Thunderbird for Windows 11 a few months ago.

Is there a user manual somewhere? If not, it appears many of us would need one.

Please let us know where to find it or, if there isn't one yet, please create it.

Thank you in advance!

Open 1

Unable to attach files to emails since 30 Sept update (bug2077590)

Since the Thunderbird update of 30 Sept the ability to attached files to my emails has 'vanished'. I press the attach 'button' but there is no response. Never had this as… (read more)

Since the Thunderbird update of 30 Sept the ability to attached files to my emails has 'vanished'. I press the attach 'button' but there is no response. Never had this as a problem before. I am running Windows 11 home version. Help!

Open 7 29 20

Yahoo Mail authentication errors in Activity Manager

I recently set up Thunderbird for Windows as a troubleshooting step for my Yahoo Mail account which has been generating an incessant number of authentication pop-ups in M… (read more)

I recently set up Thunderbird for Windows as a troubleshooting step for my Yahoo Mail account which has been generating an incessant number of authentication pop-ups in Microsoft Outlook (Classic) for Windows. I had been using New Outlook for many months before switching to Classic Outlook a couple of weeks ago. With New Outlook, there had been no authentication issues nor pop-ups appearing. I have been using the OAuth authentication, not app passwords, in all cases.

Setup within Thunderbird was relatively easy and the OAuth authentication went through without issues. The account has synchronized and seems to be continuing to do so as I read, delete, and send messages.

However, when I went in to the Activity Manager, I'm seeing a number of errors, appearing every 10-15 minutes or so. They read as follows:

  • Alert from account xxx@yahoo.com: AUTHENTICATE Server error - Please try again later
  • The current operation on 'Inbox' did not succeed. The mail server for account xxx@yahoo.com responded: UID FETCH completed.
  • The current operation on 'Inbox' did not succeed. The mail server for account xxx@yahoo.com responded: p.

Can anyone help me understand what they mean? It would help me stabilize Thunderbird and might give some clues as to what is happening in Outlook Classic for me. It would seem some have authentication issues with Yahoo on different platforms while the service works perfectly fine for others. I would like to move away from Yahoo as I find it finicky with a number of its features, but I'm a long-term user (25+ years) and don't see that being a practical solution at the moment.

Thanks!

Open 3

Why doesn't CrL + H bring up Clear History?

As recently as yesterday I was able to hit the CTRL+H keys to bring up my browsing history. That no longer works - now it looks like I need to open the menu then type in… (read more)

As recently as yesterday I was able to hit the CTRL+H keys to bring up my browsing history. That no longer works - now it looks like I need to open the menu then type in clear history which will up the clear history. CTRL+H was much easier - why add extra steps??????

Open 5