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a website access times out but apparently the site is up; what can I do?

I am trying to sign into my aquacard account. I can access http://www.aquacard.co.uk/customers/ but the link to sign in (or to register) repeatedly times out. Aqua say … (read more)

I am trying to sign into my aquacard account. I can access http://www.aquacard.co.uk/customers/ but the link to sign in (or to register) repeatedly times out. Aqua say the site is up and some other users say they can access it.

I have also tried Chrome and IE but with no success.

Can you please advise? Thanks

Asked by ric777 5 years ago

Last reply by ric777 5 years ago

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  • Archived

malaicious website clean-up

While browsing, get a Malwarebytes popup stating that Malcious Website Blocked. It provides the following information: domain name, IP address, and port - each of these c… (read more)

While browsing, get a Malwarebytes popup stating that Malcious Website Blocked. It provides the following information: domain name, IP address, and port - each of these change with every pop-up type - outbound process - c:\Program Files(x86)\Mozilla Firefox\firefox.exe

I've run security scans from Norton and Malwarebytes and neither has identified any issue. How do I resolve this issue and ensure that my laptop doesn't have a virus?

Asked by mfwic 5 years ago

Answered by FredMcD 5 years ago

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I have to reload a page several times for it to display.

When playing Farmville on Facebook and trying to collect something on the main Facebook page I have to reload over and over before it will finally connect and display. S… (read more)

When playing Farmville on Facebook and trying to collect something on the main Facebook page I have to reload over and over before it will finally connect and display. Sometimes reloading or more times.

Asked by paulass 5 years ago

Last reply by FredMcD 5 years ago

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Twitter videos will not play on Firefox 40.0.3 on XP

Firefox 40.0.3 has stopped playing Twitter videos on my 2 computers which run XP. One of the two computers is a laptop I rarely use but has also coincidentally stopped pl… (read more)

Firefox 40.0.3 has stopped playing Twitter videos on my 2 computers which run XP. One of the two computers is a laptop I rarely use but has also coincidentally stopped playing videos embedded on Twitter web pages such as https://twitter.com/robbiegreyhound/status/642041948799397889

"This browser does not support video playback." is displayed over the video, see attached image.

Have tried Firefox Safe Mode. Video drivers on both computers are current. Both computers can play video from other websites eg YouTube, abc.net.au/news, no problem. Only videos on the Twitter website produce this problem.

Thanks for any help.

Asked by weezmgk 5 years ago

Last reply by weezmgk 5 years ago

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Script error loading criminal case; works fine w/ Internet Explorer

Over the last couple of days, every time I try to load Criminal Case via Facebook using Firefox, I get script errors. It loads with no problem using Internet Explorer. I… (read more)

Over the last couple of days, every time I try to load Criminal Case via Facebook using Firefox, I get script errors. It loads with no problem using Internet Explorer. I have reset Firefox and it did not solve the problem.

Asked by friggles1 5 years ago

Last reply by FredMcD 5 years ago

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Problem when trying to access facebook. Error code: ssl_error_access_denied_alert

I get this message whenever I try to enter facebook: An error occurred during a connection to www.facebook.com. Peer received a valid certificate, but access was denied. … (read more)

I get this message whenever I try to enter facebook: An error occurred during a connection to www.facebook.com. Peer received a valid certificate, but access was denied. (Error code: ssl_error_access_denied_alert)

I've tried a number of solutions including changing security.tls.version.max to 0.

Anyway to fix this other than formatting the whole drive (which seems a bit exaggerated)?

Asked by Samuel Maclay 5 years ago

Last reply by guigs 5 years ago

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Is it mozilla firefox version 21, 22 and 23 can work with Mac OS X 10.7.5?

I am currently using Mac OS X version 10.7.5 and the website that I'm going to use is needing to have a mozilla firefox with version of either of the 3 such as 21, 22 &am… (read more)

I am currently using Mac OS X version 10.7.5 and the website that I'm going to use is needing to have a mozilla firefox with version of either of the 3 such as 21, 22 & 23. Unfortunately, I can't download or install the said version using my Macbook. Is there any way for downloading these mozilla firefox versions? Hope you could assist me on this matter.

Asked by Nestyicetea 5 years ago

Last reply by jscher2000 5 years ago

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I use to browse on a site called www.Old-Games.com. Before it used to show a clicked linked with dotted lines around, now it does not??? How to bring this back?

I use to browse on a site called www.Old-Games.com. Before it used to show a clicked linked with dotted lines around, now it does not??? How to bring this back? … (read more)

I use to browse on a site called www.Old-Games.com. Before it used to show a clicked linked with dotted lines around, now it does not??? How to bring this back?

Asked by Themevictory 5 years ago

Last reply by FredMcD 5 years ago

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Session timeout on login to secure site

Hi all, We have discovered an odd issue with Mozilla (several current versions tested) and one of our websites. There is a two stage login - username & password follo… (read more)

Hi all,

We have discovered an odd issue with Mozilla (several current versions tested) and one of our websites. There is a two stage login - username & password followed by eg mothers maiden name on subsequent page

When a new instance of firefox is opened then on completing the login answers the user is immediately returned back to the login page with a 'your session has timed out' message - basically our software returns our timeout page. If, on the same page you then login again everything is fine. If you close your window and open a new one then the problem occurs again. This is not cache related as I have done a lot of testing which almost certainly eliminates that.

Could anybody please offer further ideas? The site is https I have after googling tried a couple of random things like adding the site to exceptions list but no change. I have used developer console to follow the network calls and without a massive analysis, things seem to be correct.

I have tested in safe mode also so it is not related to extensions or add ins

Thanks for any advice.

Asked by supuser 5 years ago

Last reply by supuser 5 years ago

  • Solved
  • Archived

FF can't load certain websites, IE can, tried clearing history & cache, FF not blocking the sites

About two weeks ago, whenever I visited the following site, FF gave me a "The connection was reset The connection to the server was reset while the page was loading..." e… (read more)

About two weeks ago, whenever I visited the following site, FF gave me a "The connection was reset The connection to the server was reset while the page was loading..." error message.: http://adp.library.ucsb.edu/index.php Ever since, I've been able to access it through IE. Today the same problem occurred with this site, which I can also access thru IE: http://doo-wop.blogg.org/

I cleared all my history and cookies, but the problem continues. I am using Windows 7, and was using FF 40.0.3. I just updated to FF 41.0, restarted FF, but find the sites still give the same "connection reset" error message.

Thanks for any help, Marc

Asked by marcgroenenj 5 years ago

Answered by cor-el 5 years ago

  • Archived

I can't load Kongregate.com with Firefox

I downloaded Firefox to use for the site Kongregate.com (some of its games no longer work with Chrome,) but Firefox seems unable to load the site for me. It just displays… (read more)

I downloaded Firefox to use for the site Kongregate.com (some of its games no longer work with Chrome,) but Firefox seems unable to load the site for me. It just displays the homepage as basic HTML text with no graphics and the links don't work. I have uninstalled and reinstalled Firefox multiple times, cleared cookies and cache, restarted in safe mode and nothing changes.

I've tried several other sites (Youtube, Armorgames, etc....) and they all load fine with Firefox, and Kongregate loads fine with other browsers. It's this one site that just won't load for me on FIrefox.

Here is what I see: http://postimg.org/image/djd3jpst7/

Here is what I'm supposed to see: http://www.kongregate.com/

Any idea what could be causing this and how to fix it?

Thanks to anyone that can help!

Asked by Stampiron 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

TypeError: content.parents is not a function

Hello, this website is working fine with IE and Chrome : http://www.tremail.com/ but with Firefox (41) I get an error message with Firebug : TypeError: content.parents is… (read more)

Hello,

this website is working fine with IE and Chrome : http://www.tremail.com/

but with Firefox (41) I get an error message with Firebug : TypeError: content.parents is not a function

It seem run into a loop and never load or resize image...

I tried with Linux/Windows

Could you please help me ?

Regards

Asked by jimbolino 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

When my AOL loads, it keeps on loading over and over again and I can't get it to stop long enough to read even one email.

When I click on Firefox, AOL automatically loads. The problem is that it keeps on loading AOL email over and over and over and telling me I have mail. I can't click on … (read more)

When I click on Firefox, AOL automatically loads. The problem is that it keeps on loading AOL email over and over and over and telling me I have mail. I can't click on any individual emails because it starts to reload again. How can I stop it? I've tried restarting my laptop (Mac) and that doesn't work.

Please help in plain English....

Thanks, richleen12

Asked by richleen12 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

why is firefox suddenly stopping a web site I've been using for months

For months I've been using Youpic.com and all of a sudden you tell me it's not authentic? Why ?? I've never had a problem with it!! It's my computer I should be able to… (read more)

For months I've been using Youpic.com and all of a sudden you tell me it's not authentic? Why ?? I've never had a problem with it!! It's my computer I should be able to log into or go to any site I want!!

Asked by michmelle 5 years ago

Last reply by FredMcD 5 years ago

  • Solved
  • Archived

When I open some of wikipedia's page in firefox, all formula are in the latex format and there is no image of formula. How can I fix this?

For example I see something like this: M^\text{T}\Omega M=\Omega\, and I can not see the image format of the formula. This problem will happen for many pages of Wikipedia… (read more)

For example I see something like this:

M^\text{T}\Omega M=\Omega\,

and I can not see the image format of the formula. This problem will happen for many pages of Wikipedia when I use Firefox to open them.

Asked by Najmeh 5 years ago

Answered by cor-el 5 years ago