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Hi there.

The original problem is described here: https://support.mozilla.org/en-US/questions/1472503 ( Also the solution I found.)

Jaws and James seem to have left the building.

This problem first occurred with the update from V 135.0.1 to V 136.0 . Currently on V 136.0.4, and every update has exhibited the same behavior.

I have the same issue with two laptops, running Windows 10. Each has been through a few update cycles, and the "Restart to Update" always fails.

So, I close FF, watch for the Resource Monitor to quiet down, and reopen FF.

When I go through this sequence, I notice that the screen will flash once VERY quickly before opening the home page.

FF seems to function normally otherwise.

Thanks for being there,

greg moehl

using 64 bit Linux here.

I download an update, but it doesn't do anything. It constantly tells me I need to download an update. Currently using 133.0.3

I managed to get an update through Linux, but now I'm having trouble with Linux. I suspect I need to remove Firefox and reload it. I tried to do that one time but it didn't fix the problem.

Any help would be appreciated.

Jim

My version of Firefox is 108.0.1 -- I am running Windows 10 on a machine that Windows says is not capable of running Windows 11

My installation of Firefox resides on my D: drive. It uses quite a bit of space for cache and other things on my C: drive but it starts and runs on my D: drive.Now I am forced to update, but I can't get the installer to recognize an installation on the D: drive and update it. Instead it makes a new installation on my C: drive and I lose my appearance customizations, history and bookmarks.

I have never believed and cannot accept that an application absolutely MUST reside on the C: drive. It's lazy programming (something I used to do for a living). I can't believe Mozilla programmers wrote an installer that insists that Firefox must live there, so what am I missing? How do I tell the installer to find and update my existing application?

Thanks for your help. I feel as if I am missing something that ought to be obvious.

Every once in a while, Firefox stops allowing me to navigate to any new websites, instead giving only a page that says:

"Restart to Keep Using Firefox

An update to Firefox started in the background. You’ll need to restart to finish the update.

Your windows and tabs will be quickly restored, but private ones will not."

I have automatic updates disabled in Firefox settings, and I have gone into about:config and set app.update.auto.migrated to false, and yet this issue persists. It seems like Firefox is ignoring my preferences. I don't wish to restart Firefox while I'm in the middle of a bunch of work. How can I get past this message and continue using Firefox without restarting? Do I need to delete update files or something?

This random surprise block to my work is ridiculous. We need the flexibility to update/restart Firefox only whenever we're ready to.

Last night the 15th January 2025, the firefox decided to update, buy it self closing the browser, however when it restarted it now comes up an Error, something along the lines of 134.0.1 and 134.0 MinVersion, if you have seen this you will know what I mean, it suggested to reinstall firefox, with that I did and I tried to porting all the setting and data and every thing, however it didnot import.

Where can I find the previous version that generated the error to start the import again... as there are links that I simply can not get any more

Cheers

14/01/2025

Ok, I can't reinstall Firefox because I have data, links and other that I no longer have access to link website links.

What is the next solution please as Firefox is my default and main browser.... or is it time to move away from firefox.?

I tried to import date and others however it was not an easy task to do, and I have to System Restore to once again get the Error that stops Firefox, is there a way of undoing the update that firefox installed ?

I have used firefox for several years. Lately I have consistently gotten a message that there is an error and Platform Version 130.0 is not compatible..... I have followed several suggested remedies on the Internet with no luck, with the most consistent remedy being to reinstall. Thjat hasn't worked. Do you have a solution or should I just go to another browser?

Lately when I manually check Firefox for updates. From the menu Help, then About Firefox. It will download the update, ask to restart Firefox. It will restart Firefox, but NOT install the update. It continues to fail to install until I close Firefox myself, wait a good minute, then load Firefox again and it will install the update. I can make this happen to every computer with Firefox installed.

Hi - Happy Holidays!

When I open Firefox for the first time each day I get this error message

Error: Platformversion 133.03.03 is not compatible with: minversion:>= 132..02.02 maxversion:> = 132.02.02 Maybe try to reinstal Firefox?

I have not tried to install because don't know if that would solve the problem and I'm afraid of losing bookmarks

I accepted an update to my computer and immediately Firefox could not load, the exe file is missing. Again I use windows 7 . May have lost all passwords and bookmarks. Please advise.

Hello,

When I attempt to open Firefox, I am getting a pop-up screen saying:

135.0.1 not compatible with min version >= 135.0 max version <=135.0

Also, I am being advised to reinstall Firefox. Do I need to uninstall Firefox first?

Windows10, Dell Laptop

Thank you,

Petrik

So I know this question has been asked and answered in various scenarios but so far I've not found one matching mine.

Personal PC. I'm on V 131.0.2 since a reinstall last year but only now realised no updates have been done since because of this msg. I've worked through the various fixes others used re policies, but I can't locate any policy files in the various locations suggested; registry editor (HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox key (don't have it) & others, about:config (nothing showing on a search), Program Files/Policies (don't have it), C:\Program Files\Mozilla Firefox\Distribution folder (don't have it). So I could not find the offending poicy DisableAppUpdate anywhere in locations offered by other posters etc.

Rather than taking forever to pin down the culprit, can I not just manually update to the latest version or will that delete all my settings/extensions etc?? Given how often it's crashing I'm almost tempted down that road except that I like to have my History intact as I often want to find a site I've not bookmarked.

Thanks.

Hallo zusammen,

ich kann meinen Firefox nicht mehr aufrufen, weil er wohl nicht kompatibel mit 133 ist. Es wird empfohlen zu deinstallieren und neu zu installieren. Aber dann sind meine Favoriten, Lesezeichen und Passwörter weg. Ich kann sie nicht sichern, weil ich keinen Zugriff auf die alte Version habe. Wie löse ich das Problem?

Viele Grüße Annette

Hello everyone,

I can no longer access my Firefox because it is probably not compatible with 133 (see screenshot). It is recommended to uninstall and reinstall. But then my favorites, bookmarks and passwords are gone. I can't save them because I don't have access to the old version. How do I solve the problem?

Best regards Annette