Showing questions tagged:

Firefox freezing

Hi, I'm using Linux Mint 22, Firefox 129.0 (64-bit). Browser is hanging after approximately 4 hours. Not sure if this is a Firefox issue, but this is where I'm starting t… (read more)

Hi, I'm using Linux Mint 22, Firefox 129.0 (64-bit). Browser is hanging after approximately 4 hours. Not sure if this is a Firefox issue, but this is where I'm starting the troubleshooting process. My suspects are (1) the browser, (2) NVIDIA drivers (3) the new Linux Mint kernel or possibly (4) a mix of the above. This was a fresh install with default options on (Wilma). Using the latest graphics drivers for GeForceRTX 2060, driver version 555.58.02, went down to native drivers, no change. Honestly, this one has me baffled. Been troubleshooting this for 3 days. It feels like a memory leak. Nothing on the crash reports. First, browser will hang, then mouse and keyboard. Hard reboot is the only option. Any help would be appreciated.

Solved Archived 4 528

PR_CONNECT_RESET_ERROR

I have encountered PR_CONNECT_RESET_ERROR for the last few days. All websites cannot be accessed. I tried to uninstall/reinstall Firefox several time and nothing works.… (read more)

I have encountered PR_CONNECT_RESET_ERROR for the last few days. All websites cannot be accessed. I tried to uninstall/reinstall Firefox several time and nothing works. My system is Windows 11 Home, Version 22H2, Installed on 2/7/2023, OS build 22621.4037. Kaspersky Anti Virus is 21.3.10.319(m).

Solved Archived 2 474

Video/audio issue

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but sever… (read more)

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but several other video sites I've tried have video but no audio. It was all working fine yesterday and I haven't changed any settings.

These websites work fine with both audio and sound on Microsoft Edge on the same laptop, so this is a problem exclusive to Firefox. OS is Windows 11 Home 23H2, Firefox is latest version (129.0.2)

Things I've tried: 1. Refresh Firefox settings 2. Download and install fresh copy of Firefox 3. Toggle DRM content in setting on/off - no difference no matter what is selected 4. Ensure that 'remember history' is selected 5. Check for Windows updates 6. Uninstall audio driver, restart and fresh install of audio driver 7. Ensure it's not in private mode 8. Turn off all extensions 9. Check volume mixer allows sound for Firefox 10. Clear the cache and cookies

I can't find any more suggestions on the internet, so any further suggestions welcome!

Solved Archived 12 441

Firefox Copy/paste bug on answers.microsoft.com

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it int… (read more)

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it into my message, nothing happens.

However, If I paste the item elsewhere, i.e. in my test editor, and copy it from there, then I can paste it into the answers.microsoft.com. thread message.

I initially thought this was some Microsoft site restriction, but I don't experience this in Chrome. Not only can I paste into a thread there, but I can copy something on that page and paste it into that Microsoft thread in Firefox.

So I suppose. strictly speaking, this is a pasting problem.

Here's an example of a thread there link text

Solved Archived 4 437

I can't send e-mails to anyone with a "att.net" or "sbcglobal.net" they all come back as not deliverable!

I sent out "1" e-mail to "169 clients" and 31 came back as not deliverable, they ended in either, "att.net" or "sbcglobal.net" e-mail address's. So I resent "31" individ… (read more)

I sent out "1" e-mail to "169 clients" and 31 came back as not deliverable, they ended in either, "att.net" or "sbcglobal.net" e-mail address's.

So I resent "31" individually e-mails back out, 1 at a time", and it took longer for them to come back, but they ALL came back, as not deliverable AGAIN! they all ended in "att.net" or "sbcglobal.net".

In case you are wondering: I been in business since 2003 and have sent out alerts to my customers as needed, and I have NEVER encountered this problem before! I did send it out using my "Hotmail webpage account", and it sent and hasn't come back yet. So it seems its a Thunderbird issue? Thanks in advance for any help you can be to resolve this issue for me. I been using Thunderbird e-mail Program for as long as I can remember.

Here is the complete error message below that I got back: (I have removed the clients email address with question marks "????" for their privacy.)

Delivery has failed to these recipients or groups: ????@sbcglobal.net Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For Email Admins No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the remote host - that is, one with no server application running. For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361

Diagnostic information for administrators:

Generating server: SJ2P223MB0861.NAMP223.PROD.OUTLOOK.COM Receiving server: SJ2P223MB0861.NAMP223.PROD.OUTLOOK.COM

????@sbcglobal.net 8/18/2024 6:39:43 PM - Server at SJ2P223MB0861.NAMP223.PROD.OUTLOOK.COM returned '550 5.4.316 Message expired, connection refused(Socket error code 10061)' 8/18/2024 6:29:16 PM - Server at sbcglobal.net (144.160.235.143) returned '450 4.4.316 Connection refused [Message=Socket error code 10061] [LastAttemptedServerName=sbcglobal.net] [LastAttemptedIP=144.160.235.143:25] [SmtpSecurity=-2;-2] [DM6NAM11FT087.eop-nam11.prod.protection.outlook.com 2024-08-18T18:29:43.071Z 08DCBE7E6DB09C7A](Socket error code 10061)'

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ARC-Seal: i=1; a=rsa-sha256; s=arcselector10001; d=microsoft.com; cv=none;

b=wTvqpX1kMTx8xEQxMlNgz5iRvqILEEcxwyQQ0aOM2UyHsWRz4FQXmBeIgMmE3L/2i+yUvux8BDlrItH+r+P60Sct2Ce4l9hrmBM5xpimWtqIYM7j06eRVGYvZFldpTjd77ZTujnmDbDcCPPc87BZjSTPRK7Jiijfk4Z0giHvOyu6Y6EvLUjSgmbsGUSCREAuVVOztcHodsadWgH/Vqi8Yphk72IWOLGGqnUK/FejqoG2Q9e1IWZc7elgoHl+e3ZAKkDvjE4HELd+rl5EnXFrbVSPG+qA3p+o0IV9U8eA9zcp1GmAvakADJiWC+M2l4yiOhQ7pzbWIjMfZlMWq9Dh+w==

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ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=none; dmarc=none;

dkim=none; arc=none

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hotmail.com;

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Received: from EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM

([fe80::5356:1de4:5688:730]) by EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM
([fe80::5356:1de4:5688:730%4]) with mapi id 15.20.7875.019; Sat, 17 Aug 2024
18:26:20 +0000

Message-ID: <EA2P223MB09542134A3EB441D8CFFB175BE822@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> Date: Sat, 17 Aug 2024 13:26:18 -0500 User-Agent: Mozilla Thunderbird Subject: Windows 10 Users...BIG Updates came for me this morning! Content-Language: en-US References: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> To: ????@sbcglobal.net From: Call Keith_Business <niceseeingyou@hotmail.com> In-Reply-To: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> X-Forwarded-Message-Id: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> Content-Type: multipart/related;

boundary="------------vZQhoZz0DqQyJ2ul0aHNhNxT"

X-Antivirus: AVG (VPS 240817-10, 8/17/2024), Outbound message X-Antivirus-Status: Clean X-TMN: [VL/yA1CPXpg/aWVWzACJb2L01M3CGKBTHGEMmxj1JEW3T+1a9chDz/aOQkV2hD/h] X-ClientProxiedBy: CH0P223CA0006.NAMP223.PROD.OUTLOOK.COM

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Return-Path: niceseeingyou@hotmail.com X-Microsoft-Original-Message-ID: <abfca9e1-8a73-4bad-8168-0cba5f2a39de@hotmail.com> MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: EA2P223MB0954:EE_|MN0P223MB1254:EE_|LV3P223MB0848:EE_|SJ2P223MB0861:EE_ X-MS-Office365-Filtering-Correlation-Id: 63588100-86d5-4baa-25e0-08dcbeea1660 X-Microsoft-Antispam: BCL:0;ARA:14566002|12050799009|461199028|8060799006|9000799047|5072599009|15080799003|9400799024|19110799003|1680799051|6092099012|3412199025|440099028|4302099013|1602099012; X-Microsoft-Antispam-Message-Info: =?utf-8?B?U29Xc3ZkOUtvNjV6QVBGcnZ6czVxNS91ajlKUDNOTVA0ZTZWNlk0YlJkalBZ?=

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X-MS-Exchange-CrossTenant-Network-Message-Id: 63588100-86d5-4baa-25e0-08dcbeea1660 X-MS-Exchange-CrossTenant-AuthSource: EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 17 Aug 2024 18:26:20.1598

(UTC)

X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: 00000000-0000-0000-0000-000000000000 X-MS-Exchange-Transport-CrossTenantHeadersStamped: MN0P223MB1254 X-OriginatorOrg: sct-15-20-4755-11-msonline-outlook-1ff67.templateTenant


Reporting-MTA: dns;SJ2P223MB0861.NAMP223.PROD.OUTLOOK.COM Received-From-MTA: dns;LV3P223MB0848.NAMP223.PROD.OUTLOOK.COM Arrival-Date: Sun, 18 Aug 2024 16:33:42 +0000

Final-Recipient: rfc822;????@sbcglobal.net Action: failed Status: 5.4.316 Diagnostic-Code: smtp;550 5.4.316 Message expired, connection refused

=========================================================

Here is one from an "att.net" as well:

Delivery has failed to these recipients or groups:

???? (????@att.net) Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For Email Admins No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the remote host - that is, one with no server application running. For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361

Diagnostic information for administrators:

Generating server: PH7P223MB0570.NAMP223.PROD.OUTLOOK.COM Receiving server: PH7P223MB0570.NAMP223.PROD.OUTLOOK.COM

????@att.net 8/18/2024 6:33:38 PM - Server at PH7P223MB0570.NAMP223.PROD.OUTLOOK.COM returned '550 5.4.316 Message expired, connection refused(Socket error code 10061)' 8/18/2024 6:22:32 PM - Server at att.net (144.160.159.21) returned '450 4.4.316 Connection refused [Message=Socket error code 10061] [LastAttemptedServerName=att.net] [LastAttemptedIP=144.160.159.21:25] [SmtpSecurity=-2;-2] [BN8NAM11FT070.eop-nam11.prod.protection.outlook.com 2024-08-18T18:23:06.932Z 08DCBE7912428EEE](Socket error code 10061)'

Original message headers:

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by PH7P223MB0570.NAMP223.PROD.OUTLOOK.COM (2603:10b6:510:1b5::7) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7849.23; Sun, 18 Aug
2024 16:50:37 +0000

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Message-ID: <EA2P223MB095491086392EF6853A4655BBE822@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> Date: Sat, 17 Aug 2024 13:13:04 -0500 User-Agent: Mozilla Thunderbird Subject: Windows 10 Users...BIG Updates came for me this morning! Content-Language: en-US References: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> To: ???? From: Call Keith_Business <niceseeingyou@hotmail.com> In-Reply-To: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> X-Forwarded-Message-Id: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> Content-Type: multipart/related;

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Final-Recipient: rfc822;????@att.net Action: failed Status: 5.4.316 Diagnostic-Code: smtp;550 5.4.316 Message expired, connection refused X-Display-Name: ????

I did send it out using my "Hotmail webpage account", and it sent and hasn't come back yet. So it seems its a Thunderbird issue? Sincerely Keith L. Allen aka Call Keith NiceSeeingYou :-)

Solved Archived 4 425

Weird pixel distortion on firefox browser/pages

I've attached images of the problem I'm experiencing. Its like pixels are breaking/turning negative colors and it effects anything visible. I don't really understand what… (read more)

I've attached images of the problem I'm experiencing. Its like pixels are breaking/turning negative colors and it effects anything visible. I don't really understand what's causing this issue. It doesn't effect any other program on my computer/outside the firefox window, so I assume its a firefox issue. I've uninstalled/reinstalled the program with the refresh to hopefully fix the issue but it didn't work.

Solved Archived 3 424

Harmony Web Protection Privacy Policy

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox b… (read more)

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox browser window seeking permissions for "Harmony Web Protection Privacy Policy". (There are four new tabs for that which have opened since I commenced typing this!).

Is this a ZA problem or a Firefox problem? Also, please, how do I get rid of these damned new tabs? TIA.

Solved Archived 1 379

Firefox get white screen

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, T… (read more)

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Solved Locked Archived 4 360

K-9 email not sync with thunderbird?

I use k-9 email on android phone and tbird on desk top. I have messages on K9 I need to read on desktop but the don't appear on tbird client even though they are clearly … (read more)

I use k-9 email on android phone and tbird on desk top.

I have messages on K9 I need to read on desktop but the don't appear on tbird client even though they are clearly visible on k-9

I tried to forward it but even tho k9 appears to send it is not delivered when I look in tBird

I need attachement.

Archived 2 359

Email Content is only ------=_NextPart

Hello, since about two month I can't read some mails. In the overview the from and subject is ok. In the quick preview or when I open the mail I ony get a content like "-… (read more)

Hello, since about two month I can't read some mails. In the overview the from and subject is ok. In the quick preview or when I open the mail I ony get a content like "------=_NextPart_000_0008_01D603AB.DC067530--" When I open the IMAP Mail on my phone or with another mail client, I can read the mail normaly. I use the Thunderbird 128.0 esr x64. This problem is also present when Thunderbird is started in save mode.

Thanks and have a nice day Tobias

Solved Archived 2 356

Thunderbird 78.10.0 suddenly stopped working under Mac OSX 10.13.6

Thunderbird had been working perfectly for years under Mac OSX 10.13.6 (High Sierra) until this morning. Now attempts to start it result in an error message "You can't us… (read more)

Thunderbird had been working perfectly for years under Mac OSX 10.13.6 (High Sierra) until this morning. Now attempts to start it result in an error message "You can't use this version of the application 'Thunderbird_78_10_0.app' with this version of MacOS. You have MacOS 10.13.6. The application requires MacOS 10.15 or later." The app shows a modified date of July 12, 2024, i.e., this morning and a size of 434.7MB. Perhaps it auto updated itself without checking that the update was compatible with the environment? Any suggestions about how to reverse that update or otherwise fix the problem would be appreciated!!! Garth Fletcher

Solved Archived 16 352

Unable to send emails in Tbird from MS aliases

Hi, I have an Outlook email account with multiple aliases. If I send an email from the default outlook account, all is well. However, if I try and send an email from one … (read more)

Hi,

I have an Outlook email account with multiple aliases. If I send an email from the default outlook account, all is well. However, if I try and send an email from one of the aliases I get the following error.

"Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.office365.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'."

Setting on the alias accocunts are the same as the default.

Sending an email from the alias accounts in Win 10 mail works.

Please advise.

Regards,

Steve

Archived 3 349

firefox crashing

For the last 2 weeks I started having problems with Firefox working consistently. Sometimes only tabs crash, sometimes Firefox crashes. It is not tied to any actions, a t… (read more)

For the last 2 weeks I started having problems with Firefox working consistently. Sometimes only tabs crash, sometimes Firefox crashes. It is not tied to any actions, a tab can crash even if you don't perform any actions in the browser. I have tried clean install on Fedora and Vanilla OS, native and Flatpak packages. The result is always the same - tabs or Firefox crashes every few minutes.

Solved Archived 7 340

virus

What is up with you all saying that I have to get a antivirus app download this app to get rid of my viruses and every single one cost money??? I only get games from Goog… (read more)

What is up with you all saying that I have to get a antivirus app download this app to get rid of my viruses and every single one cost money??? I only get games from Google Play games app and I trusted your app over Google default cause you are suppose to be one of the best,also I don't like chrome Google as my default but I beinging to not like you to keep telling me that I have viruses and I should get an antivirus app or my phone going to shut down!!!!

Solved Archived 1 319

Backup / Restore IMAP accounts to new host

Hello, I need to transfer all e-mail accounts of a domain to a new E-mail host. My idea is to configure a thunderbird client in a server with all domain e-mail accounts i… (read more)

Hello,

I need to transfer all e-mail accounts of a domain to a new E-mail host. My idea is to configure a thunderbird client in a server with all domain e-mail accounts in order to back up then. When I switch the domain to the new E-mail host, the idea is to use this backup to populate the new accounts on this host.

In order to test my idea, I did the follow steps:

1) Create a new e-mail account 2) Configured Thunderbird with this account (IMAP) and populate it with some messages and folders. 3) Did the Backup of thunderbird account profile. 4) Closed the Thunderbird 5) I’ve deleted the account a created it again with the same credentials, in order to simulate the account on a new host. 6) Then I Opened Thunderbird and, after synchronize the account, restore the profile.

The problem: As the message sync is done from the host to the client (Thunderbird), All messages restored are deleted. This because the new account have no messages in the host.

Question: Is there a way to use thunderbird to restore all messages of the profile to a new account?

I will need to do this for the almost 90 e-mails accounts of the domain. Anyone know a (free) tool that can do this?

Best Regards,

Marcelo

Solved Archived 4 313

Native Exchange Support 128.0.1esr

Reading: https://blog.thunderbird.net/2024/04/adventures-in-rust-bringing-exchange-support-to-thunderbird/ And watching this video: https://www.youtube.com/watch?v=7jNV1J… (read more)

Reading: https://blog.thunderbird.net/2024/04/adventures-in-rust-bringing-exchange-support-to-thunderbird/

And watching this video: https://www.youtube.com/watch?v=7jNV1J2pdPc

I believe there should be native support for exchange?

So a) is this true? b) How to you enable native support for exchange?

Thanks for any help.

Solved Archived 1 313

ABC.com Videos don't play

Hello, I have no problem playing videos from any site except for abc.com. For months now these videos just don't play. I've tried removing my ad blockers, cleared the cac… (read more)

Hello,

I have no problem playing videos from any site except for abc.com. For months now these videos just don't play. I've tried removing my ad blockers, cleared the cache & cookies. Still nothing. Until recently this was not a problem. Now I have to resort to using a different browser to watch these videos. It's only when I use FF that I have this problem.

Please help!

Thanks, Andre'a

Solved Archived 2 313

Secure Connection Failed An error occurred during a connection to www.newsmax.com.

I just started getting this error: Secure Connection Failed An error occurred during a connection to www.newsmax.com. I cannot find how to make this stop. I will get e… (read more)

I just started getting this error:

Secure Connection Failed An error occurred during a connection to www.newsmax.com.

I cannot find how to make this stop. I will get emails from Newsmax about articles and if there is something I want to read I click on the link in the email. I never had a problem with Firefox not opening the link. This just started and I can not get the link to open. I have Newsmax set up as a home setting. However, after I got the Secure Connection Failed error, I could not open the Newsmax web page even if I typed in www.newsmax.com. I am about to uninstall Firefox and use another browser. Can you please tell me how to fix this?

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