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Hi,

since I installed Ubuntu 24.04 Thunderbird (V. 128.1.0 as snap app) changes the path of the local directory each time I restart Thunderbird. My original path to the local directory points to a mounted drive e.g. /media/username/disk... Thunderbird changes it to /run/usr/1000/doc/.... How can I avoid this? The same thing happens also to the path of the signature file.

Thank you for your help! Ubuntu

Thunderbird v.128.1.1esr (64-bit) (up to date) Windows 11 Pro v.23H2 OS Build 22631.4037 No VPN

Two days ago my Thunderbird installation stopped being able to access my Gmail account. Everything was working fine up until then. Now I get a notice to allow Thunderbird to access Gmail, I click 'Allow' and it fails to authenticate. Collecting mail from my other non-Gmail accounts is unaffected and works fine.

I see these permission approvals are triggering email alerts to my backup Gmail account for this one re: "A new sign-in on Windows" and I am consistently clicking "Yes it was me'" with no effect. I have not done anything to block this activity, and I have no problem logging into this Gmail account from any web browser using the same credentials I am using with Thunderbird ... and which were already in place when this started happening 2 days ago.

I checked in Thunderbird Settings > Privacy & Security and cookies are being accepted, and I can see the cookies in the list.

I have tried deleting the saved (unchanged) password, removing the cookies, and even removing the account and setting it up again, with no joy.

When re-setting up the account this morning, the account creation does not complete and I am receiving this notice: "Unable to log in at server. Probably wrong configuration, username or password." (see attached screenshot)

The username and password were (a) unchanged from 3 days ago when this worked fine and (2) confirmed as I can log in to that Gmail account just fine with any web browser using the same credentials, even with incognito browser.

Thinking maybe the Thunderbird auto-detected configuration is incorrect, I changed the IMAP Connection Secutiry setting for the account from SSL/TLS to STARTTLS where it took about 2 minutes on the Checking Password stage and ultimately failed with the same error message.

TIA for any assistance with being able to use Thunderbird once again to work with this Gmail account.

Hi community, I have browsed a bit in the web but haven't found a solution.

I'm a long-term Thunderbird user having this as my to-go-mail-client on every computer since almost 20 years and have always been happy with it. However since the last major update to 128.0.1 my Thunderbird has become very unresponsive whenever I start it or I receive an email.

I have 3 mail accounts in my Thunderbird set up. Two accounts are using POP, these seem to work as expected. The third account is a (company)-Google account that syncs mails via IMAP. Whenever I receive an email with this Google-account I see the blue loading bar at the bottom-right of the UI and this takes a while to load (even when receiving only one email), as long as this loads my Thunderbird is "Not responding". After approximately one minute I can read my new email and work as always (until a new mail comes in and it becomes unresponsive again). Needless to say that this is not very great for working productive and I hope to find a solution, so I don't have to get used to a new mail client.

Currently I'm on 128.1.1 on Windows 11, as said this issue started with the update to 128.0.1 some weeks ago.

Happy to provide more details or test some steps if someone has a helpful idea how to improve things

After auto update to 115.14.0 64 bit, Get Messages (from GMail) shows Inbox total rising and status shows 250 messages but no new messages appear. Each time I try to download messages the status shows the same number and totals increase by that amount. I've gone from 7000+ to almost 15000 trying various "solutions" i've found and tried. Last messages received were Sept 1st just before the update. Using GMail mail app (tremendously unacceptable) I'm able to view new messages but that app creates copious vacuum (S*KS). Background, I'm running a desktop on and currently updated Win 10 Pro with 400Gb free disk space and using No Thunderbird add-ins. As a long-time user of TB, this came as a big surprise and the only "solutions" I found even partially related were dated 4 or more years ago. These included: deleting certain profile files, disabling firewall, virus protection, and VPN. NoJoy! I'm almost to a point of backup, uninstall, re-install, and re-import but reluctant to do that because of 2 previously failed attempts to recover messages. If that is the only workable solution, please point me to an article that allows me to recover my previous message. Thanks in advance.

To whom it may concern, Not able to send emails using Windows 10 with Windows Defender as my virus and threat protection service. Attached is SMTP Server screenshot. Already tried two other recommended numbers as Port numbers and still was not able to send emails. Thanks in advance for any/all assistance. Tom

Helo team, I think I hit some key and firefox settings changed. I see squiggly characters in menu options, bookmarks etc.. Web pages load all right. I tried uninstalling/reinstalling. It did not help. Please see attached screenshots. I use a Mac M1 mini.

Dear Community I have had an gmail account on thunderbird for years. In/outbox etc details were still on thunderbird but when checking account details in Thunderbird all info was there as normal.... but.. in "View password"..there was no details at all for this gmail account - but were there for other accounts.

Went to the gmail app and tried login...my email and password are correct...login was ok. I deleted the gmail account from thunderbird and tried to to do "New, Email Account." and entered my gmail account details correctly and hit Done when green gmail 'configuration" is "found".

Then I get a google window to sign into my gmail email account - it has correct email address shown.. I enter correct password and get this message.

"400 Thats an error... The server cannot process the request because its malformed. It should not be retried. Thats all we know"

Thunderbird email setup then shows a yellow box that says "wrong configuration... etc"

Checked in gmail settings and imap is ticked - pop is not. Also checked Gmail "Connections to third party apps and services" and Thunderbird was enabled in April 2021.

Does someone have a fix for this?? or... where have I gone wrong?? Cheers M.

Galaxy A14 5G

When playing YouTube videos in full screen using

Firefox: the gear button and the "restore screen size/exit full screen" button are nonfunctional (nothing happens when I tap on them).

Google Chrome browser: the gear icon button is nonfunctional.

DuckDuckGo browser: the gear icon button is non functional.

Opera browser: the gear icon button is non functional.

This problem started about a week and a half ago.

I use Mozilla Firefox for work. Part of my work requires I use the GlobalProtect VPN client. When I log on to the VPN, everything appears to be fine. The problem arises when I log out of the VPN client, such as needing to switch to a different VPN.

When I log out of the VPN client, Mozilla slows down massively. I get the following errors when trying to access websites.

PR_END_OF_FILE Timeout

I thought it was a DNS issue, but the change I made previously did not prove to be a reliable fix, and I do not actually know the root cause of what is happening. Firefox returns to normal ONLY after a full computer restart. At this point I am considering switching browsers as, despite Firefox's functionality, it is starting to interfere with my work.

I have used other VPNs, such as Fortigate VPN, and not encountered anything like this.

Any advice or guidance would be appreciated.

Hi all, my website isn't opening when using firefox. But when I try to open it in chrome it opens smoothly. I'm a user of firefox and this issue is creating a mess for me. Any help welcome. Site Link: [=]

I'm trying to copy the data from a PC running xubuntu 2022 onto one running Ubuntu 2024.

I'm following the instructions here (https://www.google.com/search?channel=fs&client=ubuntu-sn&q=moving+thunderbird+data+to+a+new+computer) and all seems to work up to and including "On your destination computer" step 7 (Close Thunderbird). Step 7 "From your Thunderbird profile folder in File Browser, go up two levels" - this sends me to "Common". Step 8 Right click inside the folder, then select Paste.

Here's the problem: we're not told what to click on, but I assume it's ".thunderbird", which only contains 11 items although apparently 348 were transferred. Clicking on empty space (I tried that in desperation) doesn't work. I'm probably overlooking something obvious, but I can't see what that might be. Any suggestions gratefully received. In the meantime, I will keep trying and if I somehow get it to work I'll let you folk know.

Twitch, Youtube Live, Netflix, Kick... it seems any live streaming platform cannot play. I am running Linux Mint 21.3, Kernel 5.15.0. They work on a different browsers, they all also work on Firefox my laptop, which is also on the same OS and Kernel.

I have tried everything: installed ffmpeg, installed unrestricted ubuntu codecs, refreshed firefox (twice), uninstalled/reinstalled firefox, ive tried without extensions, yet nothing.

Cant for the life of me figure it out, im not sure if its my PC or Firefox on this machine.

Can't pinpoint the date, but a while back Youtube won't play videos anymore. It just shows a black screen in the player. Not even the player UI (pause button, volume, settings menu) shows. Just a black portion of the screen. Now when I went in to get a screenshot, it doesn't even show the black box.

Dear all - I can't send email from Hotmail, and haven't been able to for several years now - I use the webapp, but i'd love to get Thunderbird working again...

I tried following the troubleshooting advice several times, including the most recent 2024 post, and still it won't work...

Here are my current settings, I think they're slightly different from the screenshot, but it still doesn't work!

https://pastebin.mozilla.org/8b71Z2vc

I've checked my firewall and I don't think it's that.

I am using a VPN.

Thanks in advance, JG

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements.

I've already tried playing the same video on edge, and the quality selector was fine there, full HD video.

Thank you in advance

A few days ago my hotmail email stopped working in Thunderbird- a box appears asking me to enter my password for ---email address--- on imap-mail.outlook.com. When I enter the password (yes, it is correct and I have logged into the webmail version) I get a second box telling me the login failed.

Last night I began getting the same messages for one of my other emails, a business email address... Login to server imap.hosts.co.uk failed and additionally now my last email address is doing the same.

I looked up the server settings and tried to check they were all ok but all appeared as it should be. I am at a loss. I went though the options in this helps section about emails but none of the options were applicable.

Any help appreciated.

Hello. I am a registered Thunderbird donor. I was using Nebula 128 with no problems on a desktop computer with Windows 10. (The computer will not allow upgrades to Windows 11). All windows updates are installed properly. After updating yesterday to Nebula 130.b03 I can no longer send emails directly from Windows desktop explorer using the send to email recipient right click function (it does nothing) or from within an Office app (Excel and Powerpoint say there is a problem with the mail client and to restart the mail client, (which I have done multiple times). Word shows a Mapi error, which I include a picture of.

From within the app, I can send and receive emails with no problems, on my different accounts, but this lack of functionality is really aggravating. I would love to be able to rollback to 128, (not sure how to do so or if it's possible, and also if it wouldn't automatically update me back to 130)... or would also have to wait and see if the next update whenever that is fixes the problem.

I have obviously restarted both the computer and Thunderbird several times, with no luck. Tried running Thunderbird in troubleshooting mode, but had the same result.

Any help will be greatly appreciated. John

Running Thunderbird 128.1.1esr (64-bit) for Linux Mint (mint-001 - 1.0) on a Linux Mint 22 Wilma system. When I click Message Filters and then Filter Log, I do not actually see the filter log, only a check box to enable it, which is already checked" - same as https://support.mozilla.org/kn/questions/1438189 I noticed it today and, as I normally check the filterlog on my primary (POP3) account about once a week, it would appear to have only started happening recently. I checked the filterlog.html files for all of my accounts - they all looked OK. Went through TB Clear Log, Close for all of them, quit TB, reload TB, same as before. filterlogs not showing. Cleared 'Enable the Filter Log', quit TB, deleted filterlogs from profiles, reload TB, enabled filterlogs, quit TB, filterlogs had been recreated in profiles by TB. Reload TB, moved some filtered mails back to inbox, ran filters again, they had been moved from inbox to deleted, showed when filterlog.html viewed in Firefox but still not showing in TB via Message Filters and Filter Log. All help greatly appreciated.