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Thunderbird has been slow and stops running frequently. [was Memory issues on Thunderbird Supernova]

It appears that Thunderbird Supernova version 115.3.3 (Windows 11) has a bug or compatibility issue with large profile file and/or Storage Management - Intel Optane Memor… (read more)

It appears that Thunderbird Supernova version 115.3.3 (Windows 11) has a bug or compatibility issue with large profile file and/or Storage Management - Intel Optane Memory.

Since I installed that new version, Thunderbird has been slow and stops running frequently.

Asked by bewecp 4 months ago

Last reply by Wayne Mery 1 month ago

New Thunderbird sucks. I would like my old version back.

I hate the way the new Thunderbird version looks, can't get normal number of emails at once, can't read any of them at the bottom of the page. Please give me my old versi… (read more)

I hate the way the new Thunderbird version looks, can't get normal number of emails at once, can't read any of them at the bottom of the page. Please give me my old version back. This was a horrid intrusion with no warning that it wasn't just a normal update

Asked by PatriciaPinianski 5 months ago

Last reply by Harry-Nelson 1 month ago

Unified folders doesnot show emails but are listed individually Version 115,2.2

Migrated for old PC which showed all emails listed sorted by date in the Unified Inbox. New PC lists email accounts but only visible by individual email account. The unif… (read more)

Migrated for old PC which showed all emails listed sorted by date in the Unified Inbox. New PC lists email accounts but only visible by individual email account. The unified inbox folder is blank. Version 115.2.2

Asked by Dave 5 months ago

Last reply by Wayne Mery 1 month ago

Hamburger menu "Font Size" not working

In Thunderbird 115.3.1, when I click on the Hamburger menu (3 horizontal lines), there is a "Font Size" option, but it does not do anything. Clicking + or - or trying to… (read more)

In Thunderbird 115.3.1, when I click on the Hamburger menu (3 horizontal lines), there is a "Font Size" option, but it does not do anything. Clicking + or - or trying to type in new font size - nothing works. Why?

Asked by escape2music 4 months ago

Last reply by Toad-Hall 2 months ago

Thunderbird update 115.3.1 self installed now nothing works (pop + zoho)

Thunderbird update 115.3.1 self installed now nothing works. When I first opened program after update and tried to retrieve mail for one account (of5) got a window telli… (read more)

Thunderbird update 115.3.1 self installed now nothing works.

When I first opened program after update and tried to retrieve mail for one account (of5) got a window telling me password not accepted by pop server (at zoho.com) and asking if i wished to enter a new one. Said no and went to passwords in config to check if they had transferred properly. They had.

Tried again to download messages with same results (password not accepted)and clicked to enter new one. Instead window popped up for next account telling me password not accepted by server and did I want to enter a new one. Same results for every account in order without ever letting me access one. Rebooted - no change.

Downloaded copy from mozilla and re-installed thinking it may reconfigure what was wrong. No luck. Now when I try to retrieve messages I don't even get password not accepted only "done" in bottom left corner where it usually shows download happening.

I have used Thunderbird practically since it came out and have installed configured and transferred accounts across many computers and never had any problem like this!

Asked by divideweb 4 months ago

Last reply by Wayne Mery 2 months ago

multiple minute delay whenever I open a folder in a new tab or window (win10)

Since installing Supernova, I find a huge (multiple minute) delay whenever I open a folder to a new tab or window. There was zero delay on the prior version to open a fol… (read more)

Since installing Supernova, I find a huge (multiple minute) delay whenever I open a folder to a new tab or window. There was zero delay on the prior version to open a folder, so it appears to be specific to Supernova. I'm surprised that no one else has mentioned it on the forums yet, so it seems it might just be something about my particular setup. Can anyone help me diagnose what I might be doing wrong?

Thanks!

Asked by lowraxe 5 months ago

Last reply by Wayne Mery 2 months ago

ver 115.2.2 (32-bit) I can't read the preview window or emails. Everything is in a gigantic font on external display

My thunderbird just upgraded to 115.2.2 (32-bit) - my windows is 64-bit - but I can't read the preview window or emails. Everything is in a gigantic font so I see only 2 … (read more)

My thunderbird just upgraded to 115.2.2 (32-bit) - my windows is 64-bit - but I can't read the preview window or emails. Everything is in a gigantic font so I see only 2 lines at a time in both the main email edit screen and the preview screen. I tried changing it to Calibri 12 in Settings (it was Calibri 17) but that makes no difference. I also don't like that I have to go through File menu now to get messages for just one account. Is there a way to downgrade back to my old version? I guess that would be 115.2.1. Thank you!

Asked by valarcher 5 months ago

Last reply by Wayne Mery 2 months ago

Thunderbird hangs after 1-2 minutes on Mac

I'm running Thunderbird 115.2.3 on Mac OS X Ventura 13.5.2. Since a few days ago, the Thunderbird interface will hang completely a few minutes after it launches. I can us… (read more)

I'm running Thunderbird 115.2.3 on Mac OS X Ventura 13.5.2. Since a few days ago, the Thunderbird interface will hang completely a few minutes after it launches. I can usually get in and read an email or two before this happens. No crash dialog appears, and I have to force quit the application.

A few things I've tried, unsuccessfully:

  • Launching in safe mode has the same issue
  • Deleting the global messages DB seems to make this issue go away for a while, but then it comes back again at a certain point (like after a day or so of use)

I was able to save a Mac OS X crash report, which is here https://gist.github.com/timstallmann/1bc7150c43054642e5e936782e247527 in case it provides any insight.

I hope there's a solution to this! I have been a loyal thunderbird user for decades and have never had a problem like this.

Asked by tim.s 5 months ago

Last reply by Wayne Mery 2 months ago

Issues with Lightning since TB 115

Since TB 115, I have issues with the "invite" functionality of Lightning, as follows. It generates errors as follows: "invite" does not work. I can add emails to be… (read more)

Since TB 115, I have issues with the "invite" functionality of Lightning, as follows.

It generates errors as follows:

  • "invite" does not work. I can add emails to be invited to an event, but the invite is then not sent at least with the option "notify" + "send individual mail" (other alternatives such as open visible list of destinatories are not feasible due to privacy)
  • when opening an "event" from the calendar, it displays in a full-screen format (see screenshot_2) that lists all invited attendees
  • The "invite attendees" window works but has a strange pink block on top right (see screenshot_3)
  • the page where the format of sending ("notify", "send individual mails") is not accessible any more

Currently the calendar as such works fine. But the "invite" function is critical for the use I am giving as transnational NGO to invite to meetings etc. All worked fine with previous TB versions.

System config: WIN10 prof, all updates installed, fully licensed, AMD Ryzen 9 5900X etc. (mid-end system built in 2022).

Thanks for looking into a solution.

Klaus

Asked by PRODEC Consultores 5 months ago

Last reply by Wayne Mery 2 months ago

115 breaks IMAP folder hierarchy rendering Thunderbird unusable (gmail account)

Most of my work life is in email. Over 25 years (starting with Mulberry) I have built up a custom IMAP folder hierarchy that makes work manageable, but Thunderbird 115 ha… (read more)

Most of my work life is in email. Over 25 years (starting with Mulberry) I have built up a custom IMAP folder hierarchy that makes work manageable, but Thunderbird 115 has broken this, now displaying nested subfolders at the top level sorted alphabetically. See the images for before and after. For example, there are now three "Administrative" folders that were formerly classified under superordinate folders for my roles as lab leader, graduate program chair, and departmental faculty member. Persons who used to be in Colleagues or Students subfolders are now at top level. Inexplicably, a few folders retained their hierarchy but most are flattened out. Now I need to scroll through hundreds of folders (have not counted recently but in the late 2000's I had over 500.)

I was able to revert to 102.14 using backups, but will be stuck with this version for the rest of my career unless Thunderbird fixes these problems. Thunderbird is so important to me that I make an automated monthly donation to the project, but will have to cancel if this is not fixed.

If anyone has found a work around please LMK. And Thunderbird team, please acknowledge and LMK whether this will be addressed or are IMAP users left behind?

Thanks, Dan Suthers

Asked by Dan Suthers 4 months ago

Last reply by gd_smth 3 months ago

lost address book downgraded from 115 to 102

Hi, I stupidly 'upgraded' from V102 to V115, which I immediately disliked. I managed to re-install V102, but it then said the profile was for a newer version. I had a bac… (read more)

Hi, I stupidly 'upgraded' from V102 to V115, which I immediately disliked. I managed to re-install V102, but it then said the profile was for a newer version. I had a backup from a few weeks ago, and copied all the top-level files over. So I got all my setup bacvk and all seemsed fine, but have just seen that my address book is messed up.

I had lots of important 'contact lists' (about 10), they have all disappeared. I only see "Outlook Express..." (imported ages ago) and "Collected Addresses", the main section, and the sub-lists are all missing, and I have lost years of addresses for my business.

I have the abook.sqlite backed up on 13th Sept, but can't open or use it to check what's in there. I tried importing, but got as 'fail'

Asked by NigelBrooks 5 months ago

Last reply by TRAINSGWR 3 months ago

BAD BAD BAD migration policy. (NO way back?)

Thunderbird 115 forcefully migrated my older profile and did NOT leave a way to go back? That is NOT the way to do this. You need create a NEW profile for the NEW vers… (read more)

Thunderbird 115 forcefully migrated my older profile and did NOT leave a way to go back?

That is NOT the way to do this.

You need create a NEW profile for the NEW version and LEAVE THE OLD PROFILE ALONE!

You must also have an alert, and explain the process, transparently giving the owner of decades of e-mail the opportunity to safely upgrade AND have the opportunity migrate back if they so desire.

How DARE Mozilla treat users and their data so casually.

This is NOT the way to do this.

Currently FURIOUS that this trusted tool has left me NO way to downgrade back to 112 except to rebuild my profile (and all the various e-mail accounts) from fucking scratch.

Asked by VidPro 4 months ago

Last reply by Firefoxuser 3 months ago

Get Messages very slow on TBird 115

On latest version 115.3.1 (64 bit) when I click on GET MESSAGES nothing seems to happen for several minutes than after repeated clicks on same suddenly line at bottom sho… (read more)

On latest version 115.3.1 (64 bit) when I click on GET MESSAGES nothing seems to happen for several minutes than after repeated clicks on same suddenly line at bottom shows downloading some number of messages. Is this something I am doing to slow what used to be very speedy process to download messages from Comcast server to my PC?

When I opened Tbird app today, my messages show in various folders but only a list of messages, not a screen to view contents of message being examined. I did not do anything I am aware of to change this and haven't been able to locate setting to turn on the message content view again. Also on list of messages, they are shown but with a much wider spacing (double space?) with lot of wasted blank space. How to correct this?

Asked by joe_the_mole 5 months ago

Last reply by Wayne Mery 3 months ago

new layout

I don't like my new layout - I presume from update. I can't move the line below messages up like I used to so I can't read messages below it. Everything looks too big. … (read more)

I don't like my new layout - I presume from update. I can't move the line below messages up like I used to so I can't read messages below it. Everything looks too big. How can I get back to the plain old view. I have tried changing views

Asked by DOREEN 5 months ago

Last reply by Wayne Mery 3 months ago

Wiped inbox

Good morning, My Thunderbird was just upgraded to the latest version (115). After opening it the first time, my inbox folder no longer showed the subfolders for each ac… (read more)

Good morning,

My Thunderbird was just upgraded to the latest version (115). After opening it the first time, my inbox folder no longer showed the subfolders for each account. I then dragged a single inbox folder to the inbox, but instead of moving or linking the folder, it wiped everything that was in it. Nothing went to trash, it is just gone. Is there somewhere else I might be able to find these emails? It is an outlook account, and they don't seem to be on that server either. Thank you for any help.

~ Mike

Asked by oldfordm 4 months ago

Last reply by Wayne Mery 3 months ago

Thunderbird 115.4.1 (64-Bit) Supernova, OS: Windows 10-64-Bit

Hello, Since the update to Thunderbird Supernova from version 102 upwards, emails in several email folders are automatically deleted or hidden. The properties in the resp… (read more)

Hello, Since the update to Thunderbird Supernova from version 102 upwards, emails in several email folders are automatically deleted or hidden. The properties in the respective folders are listed under Retention rules: Do not delete messages.

The emails displayed in the folders no longer correspond to the contents in the folders. Example: A folder displays: 7, properties in the same folder displays: 1226 with 447 MB. It looks similar in the other folders.

How can I ensure that all available emails are displayed in Thunderbird again?

A repair with *.msf does not help.

Many thanks for your support. Erwin

Asked by erwin104 3 months ago

Last reply by Toad-Hall 3 months ago

Each update causes problems

It seems with recent updates, things no longer work as it used to. I am currently using 115.3.0, build ID 20230926115257 on Debian Linux. It used to be that if you selec… (read more)

It seems with recent updates, things no longer work as it used to. I am currently using 115.3.0, build ID 20230926115257 on Debian Linux.

It used to be that if you selected the view as "Unread", it would stick with that folder, now it just does it until you leave the folder.

I normally view messages as text since html can be a security issue. There is a button marked "Show HTML", which no longer works. Now I have to select "View", "Message Body as" and then manually select things back and forth.

I used to be able to have a button for the Filter Function to have filter folder or filter message, not it is only a selection for Filter Functions and then I can select what I want to do. This is going backwards.

Under "Unread Folders", often the count is incorrect and it claims that there is a message which is unread, which is false. If I select "Compact View", and then unselect it, the count gets corrected.

There are also other issues which were caused by updates. There is clearly an issue with regards with a lack of testing to ensure things are not getting broken.

Asked by Kemasa 5 months ago

Last reply by Gerard Meszaros 4 months ago