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  • Archived

locked out of sync account

My sync account has locked me out. I really need to access the bookmarks for my job today. I would appreciate any assistance offered. Here is a screen shot of the error… (read more)

My sync account has locked me out. I really need to access the bookmarks for my job today. I would appreciate any assistance offered.

Here is a screen shot of the error message I am receiving.

Asked by onlinesyncsupport 4 years ago

Last reply by John99 4 years ago

  • Archived

How do you determine which device will be synced with what?

I have multiple computers, and I don't know which one is providing the "base" sync, or which one is being upgraded. It appears that new changes (an added extension, or bo… (read more)

I have multiple computers, and I don't know which one is providing the "base" sync, or which one is being upgraded. It appears that new changes (an added extension, or bookmark) gets "erased" by something. There does not seem to be a way to say PC 'A' is the device to sync to or, to say PC 'B' adds a bookmark and I want it reflected on 'A' and 'C.'

It would help if I could access or see the sync so that I could figure what is forming the "base" of my synced data, or if I could edit that directly to push to all devices.

Asked by rowan 4 years ago

Last reply by John99 4 years ago

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LOCKED OUT

I AM LOCKED OUT OF MY ACCOUNT, I LOST ALL MY BOOKMARKS, PASSWORDS AND EVERYTHING. I TRY TO LOG IN AND IT SAYS I EXCEEDED MY LIMIT, THIS IS GETTING RIDICULOUS AND I AM GOI… (read more)

I AM LOCKED OUT OF MY ACCOUNT, I LOST ALL MY BOOKMARKS, PASSWORDS AND EVERYTHING. I TRY TO LOG IN AND IT SAYS I EXCEEDED MY LIMIT, THIS IS GETTING RIDICULOUS AND I AM GOING TO UNINSTALL FIREFOX AND NEVER USE IT AGAIN.

Asked by JoshuaAB2000 4 years ago

Last reply by John99 4 years ago

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l've lost my data in my firefox account - what to do ? please help me all my emails lost

i format my computer aafter formaying when i tried to sync my firefox account, i found that all my passwared and username lost please help me i dont have the folder " o… (read more)

i format my computer aafter formaying when i tried to sync my firefox account, i found that all my passwared and username lost please help me i dont have the folder " old fierfox data " thanks a lot

Asked by memomohannad 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

How do I sync multiple accounts on one computer?

Similar to previous question https://support.mozilla.org/en-US/questions/1091574 I have several user accounts on one PC (Win7) that I would like to sync across to the Win… (read more)

Similar to previous question https://support.mozilla.org/en-US/questions/1091574 I have several user accounts on one PC (Win7) that I would like to sync across to the Win 10 installation on the same PC, and maybe to other devices in the future. I have this for my own system, but when I try this for another account I get an error "There is another account on the PC - do you want to merge accounts" - see attached screenshot. Of course I do not want to merge data.

The "solution" in the referenced question above suggests renaming the computer for each Sync account. Where and how do I do this? The question about merging accounts comes before I have a chance to enter Sync settings, such as the device name.

Asked by IJDeaville 4 years ago

Last reply by the-edmeister 4 years ago

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I mistyped my e-mail by sign-ing up in Firefox Sync

Hi everybody, I wanted to try the Sync Feature today after downloading Firefox for developers, but I actually choose the wrong e-mail address. Let's my account is me@you.… (read more)

Hi everybody, I wanted to try the Sync Feature today after downloading Firefox for developers, but I actually choose the wrong e-mail address. Let's my account is me@you.com, I wrote mee@you.com without noticing.

The thing is, I was panicking since I had all kind of private info in that browser, even corporative info, but know someone else in the world has full access to that info!

I tried from 2 different computers to sync and sign up with another account that I have, and once that you sync there is no way to delete your info from the browser of the person that got the confirmation e-mail!!

I tried already: - unsyncing the e-mail from my browser - I tried to delete the account but it didn't let me in (it was waiting for the e-mail confirmation to be received), and when I tried it back, it would tell me that the password was wrong (i.e. The guy even changed his PW!!!) - deleted some profile folders that someone recommended in an old post.

If anyone has an idea please let me know. If not, if at least can someone tell me how to report this to the Sync Team, also let me know please.

Asked by pablodgomezm 4 years ago

Last reply by philipp 4 years ago

  • Archived

How can I overwrite the cloud settings to what I have on my local machine?

I have organized bookmarks and blah blah blah - when I sync I get the unwanted setting from that account and it overwrites what I want here. How do I overwrite the setti… (read more)

I have organized bookmarks and blah blah blah - when I sync I get the unwanted setting from that account and it overwrites what I want here. How do I overwrite the settings that are in my sync account?

Asked by habenero4 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

My tablet was destroyed yet I cannot find a way to delete it and only it from my sync choices.

There is no option for managing a sync account as a choice. There should be a way and it should be made easy. I just want to get rid of it without having to delete my ac… (read more)

There is no option for managing a sync account as a choice. There should be a way and it should be made easy. I just want to get rid of it without having to delete my account and re-registering it and then manually syncing every other device.

Asked by forfunSW 4 years ago

Last reply by kbrosnan 4 years ago

  • Archived

Does deselecting an item in Firefox sync (such as history or passwords) remove that data from the server?

When you go into Firefox sync and deselect an item currently syncing, such as history, does it remove that data from the server? I only found one similar topic but this… (read more)

When you go into Firefox sync and deselect an item currently syncing, such as history, does it remove that data from the server?

I only found one similar topic but this is not disconnecting from what I understand so perhaps the answer was about the old version of sync. This setting is stating you don't want to sync that data and is universal for the account. Deselecting history will deselect it on all devices/computers. Does it then remove that data from the sync servers? As of now (1/2016).

Asked by Wyndsayl 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

How to control sync direction from one computer to another?

I have 3 PCs (2 windows 7, 1 vista), I spent some time editing bookmarks on one of them, and want to sync the other 2. In the process, I ad to update sync. Now they al… (read more)

I have 3 PCs (2 windows 7, 1 vista), I spent some time editing bookmarks on one of them, and want to sync the other 2. In the process, I ad to update sync. Now they all have ALL the bookmarks as they were before the edit. I have restored the edited bookmarks in one PC, and it is not connected to sync. How do I sync the other 2 PCs to the edited bookmarks?

Asked by soozzie 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Problem

Hello My problem is that after you reinstall your operating system and download the browser I want to access your account mozila but forgot your password, but I have it r… (read more)

Hello My problem is that after you reinstall your operating system and download the browser I want to access your account mozila but forgot your password, but I have it restored synchronization does not go (do not appear ons, bookmarks) Translated translate.google.ru OS Windows 7 x64

Asked by ViktorTeam 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

how do I restore my old information from the older computers' profile after I cinnected it to using sync (thinking that the both will merge)?

Hi, I clearly understood the sync application wrong - I hadn't had confidence about getting everything right, when I was forced to wipe out one of my laptops (crash), whe… (read more)

Hi,

I clearly understood the sync application wrong - I hadn't had confidence about getting everything right, when I was forced to wipe out one of my laptops (crash), when it comes to saving everything from my profile (e.g. under win8 for some reason my profile folder was in 2 places at the same time which confused me).

But also, I wanted to be convenient (automation) and clearly understood sync functionality wrong (really? - I am honestly surprised that no application was developed that syncs my adding already existing information for the profile of the next device which you're using /or at least app like sync doesn't ask whether to do so, before wiping off all what was in the browses on this device already - really poorly thought).

So my question is: - I activated sync on one machine - I did the same on the other (older) hoping that the information from the newer machine will just pour into existing profile on the older and both (histories, bookmarks, passwords, etc. - passwords not so important, but history and bookmarks at least) will be merged. - now clearly I lost (at least for now) ALL what was in the browser on my older computer (bookmarks and history from an over of half a year of work)... ;-0

What do I do with that? How do I restore ALL this information? Is there ANY way?

It's REALLY important for me - as I am a researcher and this was a pool through which I would be going through in my everyday work.

Really bad surprise. I did all in agitation (of my computer suddenly crushing - so clerly I wasn;t thinking straight and carefuly enough - otherwise I would back up the old computer browser first, before applying sync, to check what it does without any harm; but I felt "so cool and happy" about what it can do potentially do - "merge all my content from all the computer browsers" what I assumed with pure certainty that this is what it's doing - even for a second I didn;t think that it would do anything else, and "why it would do anything else?"/which clearly I got wrong and now I am in BIG TROUBLE/.

Asked by PiotrPoleski 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

Sync Passwords, bookmarks and History gone

I did a reset on my computer and when I reinstalled Firefox, all of my history, passwords, etc were gone (I was signed into sync before I did a reset. I thought the purpo… (read more)

I did a reset on my computer and when I reinstalled Firefox, all of my history, passwords, etc were gone (I was signed into sync before I did a reset. I thought the purpose of being signed into sync was so that when I log back in on the browser, all of my information will be restored. I have over three years of important information I need to get back.

Asked by sequoialdrew 4 years ago

Last reply by cor-el 4 years ago

  • Archived

My bookmarks from my old computer aren't syncing to my new computer. I've opted in to include bookmarks in sync.

My understanding of sync was that I could just sign into my account and it would populate all my bookmarks to my new computer. This hasn't happened. What am I doing wr… (read more)

My understanding of sync was that I could just sign into my account and it would populate all my bookmarks to my new computer. This hasn't happened. What am I doing wrong? Where do I find them?

Asked by Matt.leaf 4 years ago

Last reply by cor-el 4 years ago

  • Archived

tabs i open on computer 1, do not open on computer 2, even though i sign into my fire fox account, why..?

i sign into my Firefox account on computer 1, open a few tabs and when done i just close the browser... , i get onto computer 2, i sign into Firefox account and i expect … (read more)

i sign into my Firefox account on computer 1, open a few tabs and when done i just close the browser... , i get onto computer 2, i sign into Firefox account and i expect the tabs i opened on computer 1 to be on computer 2, but no, instead they only appear in history and i have to go and manually open all the pages again...

Asked by nyasamoah 4 years ago

Last reply by Jack 4 years ago

  • Archived

With the new IPOD Touch and Firefox, will there be a problem syncing the Touch with iTunes

I'm considering switching from IE to Firefox. I read that Firefox is not good with syncing. I will have a IPOD 6th generation soon and want to be able to sync between i… (read more)

I'm considering switching from IE to Firefox. I read that Firefox is not good with syncing. I will have a IPOD 6th generation soon and want to be able to sync between iTunes and the Touch. Is there a problem with syncing in any way and Firefox? Thank you

Asked by JimChr 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

Sync - How to have seperate bookmark folders for each device like mobile to Desktop does.

I first used sync between my pc and mobile device. In regards to bookmarks, on my mobile device, sync created a folder labled Desktop Bookmarks. And on my pc, there's a f… (read more)

I first used sync between my pc and mobile device. In regards to bookmarks, on my mobile device, sync created a folder labled Desktop Bookmarks. And on my pc, there's a folder labeled Mobile Bookmarks. I now want to sync with another pc making 3 devices (2 Desktop, 1 Mobile). However, when I do that, it makes my bookmarks look exactly the same as my first pc. I don't want that. One PC is home, the other is work. I use different bookmarks at each place with the occasional overlap. I have it set up where the bookmarks I use most on each computer are on the toolbar. The others are in Bookmarks Menu. Obviously I use different bookmarks at home more often than at work and vice versa. Is there a way instead of distinguishing between Mobile Bookmarks and Desktop Book marks, that they can be separated by device? You already ask for each device name anyway.

Asked by dbjmg 4 years ago

Last reply by the-edmeister 4 years ago