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  • Archived

Can't sync my data from my mobile to my desktop

I re-installed my firefox on my PC, and tried to sync my data back to it from my Android device. The data won't sync because of a wrong recovery key. I have my recovery k… (read more)

I re-installed my firefox on my PC, and tried to sync my data back to it from my Android device. The data won't sync because of a wrong recovery key. I have my recovery key and I know its the right one. How can I move my data from my Android device to my PC safely.

Asked by Mide 7 years ago

Last reply by saschanaz 6 years ago

  • Archived

Sync Loss of Functionality

Before Firefox 29 I could tell my devices to copy all tabs, bookmarks, passwords,and history from Device A to Device B. THAT is what Sync used to be. Firefox 29 took away… (read more)

Before Firefox 29 I could tell my devices to copy all tabs, bookmarks, passwords,and history from Device A to Device B. THAT is what Sync used to be. Firefox 29 took away that functionality. I used to be able to flawlessly keep two other devices synced up with my main device. Now we have no control over our Sync accounts and it does nothing to Sync devices after you get the "Setup complete" graphic.

So after years of flawless Sync functionality, now all Sync does is nothing.

Mozilla took away functionality from their product. That is the issue I would like someone to address: bring back to Sync the ability to tell my devices to copy all tabs, bookmarks, passwords, and history from Device A to Device B.

Asked by profggiles 5 years ago

Last reply by guigs 5 years ago

  • Archived

Why won't my Firefox sync? 500 Error

My devices haven't synced in 3 weeks (my phone says 2/2/2016; my personal laptop says 2/7/2016). When I click the 'sign in' button on the sync page on my work laptop, it … (read more)

My devices haven't synced in 3 weeks (my phone says 2/2/2016; my personal laptop says 2/7/2016). When I click the 'sign in' button on the sync page on my work laptop, it just gives me a screen that says '500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix." with a big blue 'Home' button that takes me nowhere (see image attached).

Asked by sebaker24 4 years ago

Last reply by cor-el 4 years ago

  • Archived

what happens to my current bookmarks & folders I already have on my home computer if I sync to my work firefox account as I don't want to lose what I have alrea

Hello , What happens to my current bookmarks & folders I already have saved on my home computer if I sync my Firefox work account to my home Firefox browser as I don… (read more)

Hello , What happens to my current bookmarks & folders I already have saved on my home computer if I sync my Firefox work account to my home Firefox browser as I don't want to lose any of my home computer bookmarks and folders?

Wondering if it will override everything removing what I have already bookmarked or if it will just add my work bookmarks to my home account where I will see both?

Also will everything I have bookmarked on my home account be added after the sync to my work account? Which bookmarks will supersede? Will my home bookmarks get added to my work account?

This is really important as there are some home bookmarks I don't want to lose and that I also don't want synced to my work account? Thanks in advance and I don't see any details anywhere on this but it is really important for someone to know before syncing a work and home account.

Please do not bother telling me about updating my account as the new Firefox does not work for my work flow at all and this should not be related to sync question at all as syncing has been there since that version was created. I hate the square tabs as I have to move my window around often and not having the big tabs pinned in 5 rows of 5 where they are 2" by 2" squares are absolutely necessary as I hate the new tab pinning option where the pins are super small and you get all the other stuff below that now that is not needed and lose rows of pins. I could go on but until they have options I will be staying on my current version which would not affect the sync outcomes.

Asked by LisaMichelleS 1 year ago

Last reply by user633449 1 year ago

  • Archived

Reset sync now unable to login

Steps taken: Setup sync and added a new pc all worked fine, serious issues and errors on new pc so reset data then format and now I am unable to log into sync. Error mess… (read more)

Steps taken: Setup sync and added a new pc all worked fine, serious issues and errors on new pc so reset data then format and now I am unable to log into sync. Error message: We are unable to log you in.

Original machine gives the error, and offers an add device code, new machine gives me a code to add a device, or asking for login with a recovery code, then tells me Incorrect Name or Password.

Both acting as servers to add new divices and unable to log in to do anything.

I am far from a newbie but I am baffled. Help please!

Asked by MsAngel 7 years ago

Last reply by yce_marvel 7 years ago

  • Archived

sync wont work

I've tried Sync 15 times and it just won't work. The Help instructions do not match what i am seeing on my screen, and it's asking me for a recovery key under manage acc… (read more)

I've tried Sync 15 times and it just won't work. The Help instructions do not match what i am seeing on my screen, and it's asking me for a recovery key under manage account but there is no manage account button!

Asked by uworlds 7 years ago

Last reply by Dave Towle 6 years ago

  • Archived

Some of my bookmarks(in the bookmark toolbar) reset daily.

Hey, like i said: some of the bookmarks in my toolbar go missing every day. I can set them back via the bookmark backup option, but a day later they will be gone again an… (read more)

Hey, like i said: some of the bookmarks in my toolbar go missing every day. I can set them back via the bookmark backup option, but a day later they will be gone again and i have to reset them again. Any idea why this is happening? I use firefox on my PC and Laptop... is this a synchronisation issue?

Asked by Lich17 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Sync 1.7 tries to connect (prompting for master password) on Firefox start-up.

Since Sync updated to 1.7, it tries to connect when Mozilla (3.6.15) starts. Since I use a master password, it prompts me right away for my password. I don't like this.… (read more)

Since Sync updated to 1.7, it tries to connect when Mozilla (3.6.15) starts. Since I use a master password, it prompts me right away for my password. I don't like this. Before 1.7, Sync would wait until I entered the master password for another reason before trying to connect/sync. If I cancel instead of entering the password at start-up, Sync doesn't connect and sync on its own after later entering the master password at a later time.

I found a couple of settings in about:config called "services.sync.autoconnect" which defaults to true and "services.sync.autoconnectDelay" which defaults to 30. I toggled the "services.sync.autoconnect" to false, but it still tries to connect at startup. The "services.sync.autoconnectDelay" doesn't seem to work right since it's default is 30 (I assume seconds), but it tries to connect immediately after starting Firefox.

How can I make Sync stop trying to connect on Firefox start-up?

Asked by jimnms 9 years ago

Last reply by JustinRez 8 years ago

  • Archived

Firefox Sync creates duplicate Bookmarks

I just setup Firefox Sync on two (2) of my systems and configured it to just sync Bookmarks. The existing bookmarks on these two (2) systems were already almost the same… (read more)

I just setup Firefox Sync on two (2) of my systems and configured it to just sync Bookmarks. The existing bookmarks on these two (2) systems were already almost the same, but one (1) system had not been used recently so it didn't have the latest bookmarks I had saved on the other system.

Unfortunately, after sync did its thing, I now have many, many duplicate bookmarks. Doesn't sync check and eliminate duplicates between the two (2) systems?

Doing a sync reset won't fix the issue, because each system and the data on the sync server contains the duplicates. Is there a way to tell the system to de-duplicate what is on the sync server and then update each of my systems with this newly cleaned data from the server.

Any help is appreciated.

Thanks, Gary

Asked by gtdriski 6 years ago

Last reply by guigs 6 years ago

  • Archived

Not Responding When Restoring a Bookmarks File

After the last Firefox update, lots of bookmarks disappeared, and I tried to restore a .jsonlz4 file. On the bookmarks manager window I choose the file, click on the Open… (read more)

After the last Firefox update, lots of bookmarks disappeared, and I tried to restore a .jsonlz4 file. On the bookmarks manager window I choose the file, click on the Open button, the notice asking if I want to replace all the bookmarks comes up and I click the OK button.

I wait a while before using the browser again, but as soon as I click anywhere on it, it stops responding. I wait to see if it responds. Sometimes it does (but the same happens again) or a notice for a script comes up and I click on Stop the script. I try to uses the browser and the same happens. I always have to end the process on the window or with Windows Task Manager.

I restart Firefox and notice that many bookmarks are back, but far from being all. Some are also repeated, and others on other folders and many on a different order (!). Then I try to restore the bookmarks on safe mode, but always getting the same result.

What is wrong, and how can I restore the bookmarks, please?

Asked by Straydog 5 years ago

Last reply by John99 5 years ago

  • Archived

Ok guys, let's face it: Firefox Sync is FUBAR. Is Firefox the new Evernote?!?

Firefox Sync is just FUBAR. For many many many many many reasons. It is not just the "delete history" problem anymore ( https://bugzilla.mozilla.org/show_bug.cgi?id=13109… (read more)

Firefox Sync is just FUBAR. For many many many many many reasons. It is not just the "delete history" problem anymore ( https://bugzilla.mozilla.org/show_bug.cgi?id=1310968 )

  • There is no way to understand what devices i have in sync. The Firefox Accounts page just shows useless info like "Firefox 45, Linux", which makes me wonder "oh, really??? i have 4 of those!!! which is which?!?"
      • Where is the "Last connected date"
      • You give the option to set a name on each device. What for since you don't show it anywhere?!?
  • Using the "About:Sync" addon i just realized some VERY sensitive informations are shared in Sync. I have NOWERE -EVER- allowed FFox to remember form history.
 Plus
 i ALLWAYS clean form history when exiting firefox.
 THERE IS NO WAY ON EARTH TO CLEAN THOSE INFORMATIONS, seems they are there forever!!!
  • Using the "About:Sync" addon i realized there are devices i don't use anymore but they are still there in the "Clients" part.
 THERE IS NO WAY ON EARTH TO CLEAN THOSE DEVICES, since they don't even appear in the Firefox Accounts page.

I really and sadly starting thinking you guys are following the Evernote disastrous path: you keep on putting new and useless funcionalities (Pocket anyone?!?), leaving stupid, annoying, boring and dangerous bugs behind. There is no quality in FFox anymore, it's just yet another Big Fat LotsItsWay Browser. Just like many others.

Asked by cosimo.simeone 3 years ago

Last reply by John99 3 years ago

  • Archived

Firefox becomes unresponsive when Firefox Sync is syncing

I can not deliver a crashreport because it is a hard crash and Firefox creates no report. I tried everything from savemode, new installation, deleting and recreating a Fi… (read more)

I can not deliver a crashreport because it is a hard crash and Firefox creates no report. I tried everything from savemode, new installation, deleting and recreating a Firefox Sync Account. When the first firefox ist syncing everything is fine, when the firefox on the second Windows device is starting to sync firefox freezes after a few moments and and windows 10 is marking firefox as unresponsive. It all started after upgrading to 55.0.3. When I disconnect from Firefox Sync everything is working normal.

1504127878994 Sync.LogManager DEBUG Flushing file log 1504127879003 Sync.LogManager DEBUG Log cleanup threshold time: 1503263879003 1504127880116 Sync.LogManager DEBUG Done deleting files. 1504127968987 Sync.Service DEBUG User-Agent: Firefox/55.0.3 (Windows NT 10.0; WOW64) FxSync/1.57.0.20170824053622.desktop 1504127968987 Sync.Service INFO Starting sync at 2017-08-30 23:19:28 in browser session QEDKDr8E2qRy 1504127968987 Sync.Service DEBUG In sync: should login. 1504127968987 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504127968987 Sync.Service INFO Logging in the user. 1504127968987 Sync.BrowserIDManager INFO initializeWithCurrentIdentity has no user logged in 1504127968987 Sync.BrowserIDManager ERROR Could not authenticate: no user is logged in 1504127968988 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1504127968988 Sync.SyncScheduler DEBUG Next sync in 90000 ms. 1504127968988 Sync.ErrorHandler ERROR Sync encountered a login error 1504127968989 Sync.Service DEBUG Exception calling WrappedLock: no user is logged in 1504127968990 Sync.Service DEBUG Not syncing: login returned false. 1504127968995 Sync.ErrorHandler DEBUG Addons installed: 1 1504127968995 Sync.ErrorHandler DEBUG - Bookmarks Organizer, version 1.3.0, id bookmarksorganizer@agenedia.com

Asked by hansfriester 2 years ago

Last reply by guigs 2 years ago

  • Archived

my account not sync please help me ...

last 3 day ago i setup windown.. but now i login my mozilla account not sync any data . like user name password url history,bookmark if possible how i get my data … (read more)

last 3 day ago i setup windown.. but now i login my mozilla account not sync any data . like user name password url history,bookmark if possible how i get my data

  • Archived

I recently changed my Firefox account login details but Firefox doesn't recognize this.

I have been having a problem with synchronizing the tabs from my desktop version of Firefox to my iPhone so I came to this support page today to try and get a solution. I… (read more)

I have been having a problem with synchronizing the tabs from my desktop version of Firefox to my iPhone so I came to this support page today to try and get a solution.

I tried to sign into my account here and Firefox kept giving me an error message saying my details were wrong even though they were not. I decided to reset my password and update the email on my account to the primary one I now use.

After resetting the password and changing / confirming the new email address, I signed out of my account on my computer and attempted to sign back into the account using the new email and password but it says my details are incorrect / there is no account with this email, Even though there is.

So how long do I need to wait for Firefox's I.T. system to process the new login details so I can sign in using the new login?

Asked by Kennethob23 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

When I run CCleaner, Firefox account was logged out and needs to log in again!

Hi I log in to my Firefox account in Firefox browser and sync, everything is well, but when I close the browser and run CCleaner, then open the Firefox and check the "Fir… (read more)

Hi

I log in to my Firefox account in Firefox browser and sync, everything is well, but when I close the browser and run CCleaner, then open the Firefox and check the "Firefox Account" under the "Option" or from the hamburger menu (on the top right corner), my account is logged out and need to log in again!

I don't have this issue in Chrome browser, and my account in Chrome always is connect and log in automatically, but not in Firefox. As you see in the attachment image, all check boxes for both browsers (Chrome and Firefox) checked and same, and seems every time I use and run CCleaner, Chrome should behaves like Firefox and logged out, while just Firefox logged out from my account automatically after running CCleaner. Just because of this issue I don't like to set Firefox as a default my browser. Do you how to fix this issue?

Thank You

Masoud

Asked by SlyFirefox 1 year ago

Last reply by cor-el 1 year ago

  • Archived

what is sync

Well, I've been doing Firefox sync for a long time, and it seems to work pretty well. But I'm a little confused. What EXACTLY is going on? Note: I do NOT want to know how… (read more)

Well, I've been doing Firefox sync for a long time, and it seems to work pretty well. But I'm a little confused. What EXACTLY is going on? Note: I do NOT want to know how to set up sync. I know that.

First question. When sync is automatic, when exactly does it do it? I pull down and do "Open menu" with the three bars, and then hover over the sync arrows-in-the round. It might say "Last sync: 5 minutes ago", and it might say "Last sync: 5 seconds ago". Nothing happened on my Firefox five seconds ago or five minutes ago. So who told it to sync? What determines when it is supposed to sync? I presume Firefox automatically does a sync if you change a bookmark or password.

Second question. What exactly is a sync? I gather that if the sync file (containing bookmarks and everything) in the cloud is younger than the local sync file, the local sync file will be replaced by the one in the cloud. If the sync file in the cloud is older than the local sync file, that sync file in the cloud is replaced by the local one. Is that what's going on? That is, it's all about the time stamp? Do not tell me "Sync lets you share all of your data and preferences (such as your bookmarks, history, passwords, open tabs and installed add-ons) across all your devices." I know that.

Third question. Let's suppose I want sync to ONLY be manual. As in, it will ONLY sync when I do Tools>Sync Now. How do I set it up for that?

Asked by danll 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I got a verify email about using my gmail to sign in to firefox which I didn't do.

Hi, I got an email saying my gmail address was used to sign into firefox, from somewhere in Tanzania? Is this a phising scam? Email says it's from accounts.firefox.com. T… (read more)

Hi,

I got an email saying my gmail address was used to sign into firefox, from somewhere in Tanzania?

Is this a phising scam? Email says it's from accounts.firefox.com.

Thanks, Geoffrey

Asked by GeoffreyPalmer 11 months ago

Last reply by McCoy 11 months ago

  • Archived

firefox sync

I've been having unbelievable trouble with the firefox sync. I don't understand why I can't just have an account, log into it, and hit "sync my info" or something and tha… (read more)

I've been having unbelievable trouble with the firefox sync. I don't understand why I can't just have an account, log into it, and hit "sync my info" or something and that be it. I'm so unbelievably frustrated with this "recovery key" business, and I have NO other devices, but it keeps asking me when I hit the "I have an account," that I have to get this information from another computer/device. Why can't I just get an e-mail with this key? And I don't understand how to even get a new recovery key if I can even find out where the one I have currently is! Again, is there no way for me to just log in and find that information? It's driving me crazy, and I'm... I'm just reaching the end of my mental rope, it's so ridiculous.

Asked by Euchred 6 years ago

Last reply by lvhjr 6 years ago

  • Archived

if not possible to change, can i keep my email for firefox sync if that email account is closing down by its provider?

i have just figured out after searching, that it is not possible to change my email for my firefox sync. it is already a nightmare for me that nokia email provider just s… (read more)

i have just figured out after searching, that it is not possible to change my email for my firefox sync. it is already a nightmare for me that nokia email provider just simply closes down my account which i use for EVERYTHING in my life... i have somany account to change the email in it, but firefox sync doesn't allow me to do that. i really don't want to lose any details of my mozilla settings, so will it be possible to keep it with a non-existing email? or is there a way to open a new account with a new email and merge my settings to it?

Asked by melinda 5 years ago

Last reply by finitarry 5 years ago