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Firefox sync not work with changed useragent

Hi, Firefox sync not work with changed useragent. I have changed useragent in (about:config): general.useragent.override Our company identify and block Firefox globaly in… (read more)

Hi, Firefox sync not work with changed useragent. I have changed useragent in (about:config): general.useragent.override Our company identify and block Firefox globaly in proxy servers. Why? I don't know (maybee dificult globaly Firefox updating for non admin user).

I open Firefox sync and try login there, but I see only progress (wheel).

Asked by lukas24 1 week ago

I can't login, two-step authentication issue :(

Good afternoon, I just format my PC and when I try to log in, it asks for the code of the two-step authentication. The problem is that I change my mobile phone a while ag… (read more)

Good afternoon,

I just format my PC and when I try to log in, it asks for the code of the two-step authentication. The problem is that I change my mobile phone a while ago and don't have my authentication app, so I can't receive the code and since I just format my PC I also don't have anymore the recovery code.

Can you help me recover my account, please? It's very important because I have all my passwords and data there.

Thank you in advance.

PD: My account mail is: [email removed from public]

Asked by marcabulif 5 months ago

Last reply by cor-el 5 months ago

  • Solved

Desktop passwords do not sync with Android.

I've searched and read several "fixes" for this problem, but they either don't make sense, are old, or don't work. I have enabled sync on both devices. I have selected lo… (read more)

I've searched and read several "fixes" for this problem, but they either don't make sense, are old, or don't work.

I have enabled sync on both devices. I have selected logins to be synced on both devices. I am not using primary password on either device. Still, I cannot get my passwords to show up in my android device.

Please help and keep it simple, because some of the answers elsewhere made no sense to me. I apparently need very small words to understand.

Asked by C. Michael 4 months ago

Answered by C. Michael 4 months ago

  • Solved
  • Archived

Got a new computer in Firefox sync won't sync

I just got a new computer and my Firefox sync that I set up that computer had bookmarks, my theme, and how I had things laid out, I tried for over an hour trying to get F… (read more)

I just got a new computer and my Firefox sync that I set up that computer had bookmarks, my theme, and how I had things laid out, I tried for over an hour trying to get Firefox to sync, but after it's still the same, I was also switching from Windows 7 to Windows 10 which made it even more nauseating

Asked by jmac21012 2 years ago

Answered by wdtabor 1 year ago

  • Solved
  • Archived

Is there Open tabs Sync in the current Firefox Preview?

If there is, there's an issue on my device as in the selection of things to have synchronized I don't see "Tabs". The only workaround I can use is to Send (Share menu) a … (read more)

If there is, there's an issue on my device as in the selection of things to have synchronized I don't see "Tabs". The only workaround I can use is to Send (Share menu) a tab collection to a device. Which actually works well. It's much slower and requires the pages to be loaded but still...

Asked by effgo 2 years ago

Answered by Paul 2 years ago

  • Archived

Firefox/android signs in but always has the red 'Your account needs to be verified' box, and refuses to sync - despite working elsewhere.

Version: 68.8.0 Firefox for Android Release May 5, 2020 Firefox account is verified and syncs on Linux (Debian, firefox esr). On android (actually android compat on sail… (read more)

Version: 68.8.0 Firefox for Android Release

May 5, 2020

Firefox account is verified and syncs on Linux (Debian, firefox esr). On android (actually android compat on sailfishos) the account can be signed into but is always flagged as requiring verification. Have purged app data to no avail. Tapping the box does not send a verification email. Not sure what else to try.

Asked by ersatzmaus 2 years ago

Last reply by Paul 1 year ago

  • Archived

Firefox Android not syncing with hosted sync server

Hello everyone, I successfully configured my own Firefox sync server on a Ubuntu server with Apache2. (see https://mozilla-services.readthedocs.io/en/latest/howtos/run-sy… (read more)

Hello everyone,

I successfully configured my own Firefox sync server on a Ubuntu server with Apache2. (see https://mozilla-services.readthedocs.io/en/latest/howtos/run-sync-1.5.html#howto-run-sync15) It syncs OK between different Firefox client (Linux, Windows 10...) but not with Android version. I configured the identity.sync.tokenserver.uri like on the desktop versions by looking at about:config. I double-verified configuration, but nothing sync. All the checkbox are grayed (see attached images) As there isn't sync log like on desktop versions (about:sync-log), I looked at my Apache log instead, and it seems that something goes wrong. Indeed, when a desktop client starts to sync, there are lines like: 192.xxx.xxx.xxx - - [23/May/2020:18:48:50 +0200] "GET /token/1.0/sync/1.5 HTTP/1.1" 200 3122 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:76.0) Gecko/20100101 Firefox/76.0" or 77.xxx.xxx.xxx - - [23/May/2020:06:54:40 +0200] "GET /token/1.0/sync/1.5 HTTP/1.1" 200 3122 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:76.0) Gecko/20100101 Firefox/76.0" but when android client starts to sync, it seems that url is incomplete (there isn't /token/1.0/sync/1.5 after GET): 92.xxx.xxx.xxx - - [22/May/2020:21:03:45 +0200] "GET / HTTP/1.1" 200 2579 "-" "Mozilla/5.0 (Android 6.0.1; Mobile; rv:68.0) Gecko/68.0 Firefox/68.0" I suspect this is the problem, but I can't understand why. Your help would be greatly appreciated! Thanks a lot in advance.

Pascal

Asked by pilou2 2 years ago

Last reply by pilou2 1 year ago

  • Solved
  • Archived

sync issues with Samsung Galaxy S10e

I upgraded my phone from the Samsung Galaxy S7 to the S10e. I have my desktop and laptop set up to sync Firefox and both are running the most current versions. My s7 also… (read more)

I upgraded my phone from the Samsung Galaxy S7 to the S10e.

I have my desktop and laptop set up to sync Firefox and both are running the most current versions.

My s7 also was set to sync and was working just fine.

I downloaded the most version of Firefox for Android on to the S10e. I've been successful at connecting the device to my account (it shows in the list of devices).

However, it is unwilling to actually synchronize. When I go to accounts, it says "sync: never" and the categories to be synced are grayed out (bookmarks, history, etc).

I've uninstalled/reinstalled, I've restarted the device, I've clicked sync in the laptop version.

I don't know what else I am missing?

Firefox Browser 68.8.1 on the S10e Firefox 76.0.1 on the Apple MacBook Pro (I don't know the version on my PC desktop, but pretty sure it's up to date)

Asked by pers1stence 2 years ago

Answered by Paul 2 years ago

  • Archived

Strange Characters on FireFox Account page.

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols: �??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~… (read more)

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols:

�??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~��)}�?�q��ie?��?����BX�r��� �nQ�?����K#T�??�4j�Ѻ�<=�DѾJ_bvh=W?

I can browse web pages fine, but I cannot gain access to login to my FireFox Account. I have had to use another browser to post this as I needed to login to my Forefox Account in order to do so.

Why am I seen these symbols?

Asked by Matt J 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Recover Firefox password without losing bookmarks and saved logins

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my … (read more)

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my saved passwords. Today I got a new computer and wanted to sync with my Firefox from the old computer. The old computer is asking for a Firefox password, which I don't have (I've tried everything I can think of but I set it 10 years ago). I searched for help online and tried setting a "Master Password." Now, despite entering the EXACT password I selected, it is saying it's wrong and I'm locked out of all of my saved logins on the original computer as well.

I have a secondary email but nothing seems to generate a recovery email (yes, I am stupid and didn't enable recovery key and now I cannot do it because I don't have the password). Is there any way for me to get back into my saved logins? I am using the old computer to work from home and cannot complete any work now. The company sent me a brand new laptop, but all of my logins and passwords are on the old computer tha now wants a master password.

Asked by rl.witter 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Locked
  • Archived

Cannot sign in to Firefox account when VPN is active

Hi, I'm not able to to sign in to my Firefox account when my VPN is active. Is there anything I can do about it? Any help is very much appreciated! Thank you! … (read more)

Hi,

I'm not able to to sign in to my Firefox account when my VPN is active. Is there anything I can do about it?

Any help is very much appreciated! Thank you!

Asked by thw24 2 years ago

Answered by schnrl 2 years ago

  • Archived

On the topic of two sets of synced bookmarks

I recently went through all my bookmarks on desktop to categorize and filter them. While doing this, I noticed that none of my bookmarks are being synced to my phone. Thi… (read more)

I recently went through all my bookmarks on desktop to categorize and filter them. While doing this, I noticed that none of my bookmarks are being synced to my phone. This led me to checking the synced devices list on both my phone and my desktop. The desktop says my phone is connected, while my phone states it is connected only to a different desktop to the one I did all my organizing on. I tried dis- and reconnecting my phone to get it to recognize the desktop, no dice. I downloaded another firefox app by mozilla (Why does both Firefox browser and Mozilla Firefox browser exist on the playstore?), signed in, it synced to my phone, not my intended result. This is not a confusion about the use of the Mobile folder, as my goal is to receive the bookmarks I put in the mobile folder of my desktop. I do not have over 5000 bookmarks, so that shouldnt be the issue I am currently on Windows 10 and on Android 10. Can somebody help me sync my bookmarks? (I do not care for the bookmarks on my phone, as they seem to be the same as the ones on desktop where before sorted and filtered them. They are a nuisance) Additional Information: When I went to pair the second browser, the phone stated a lost connection and a failed pairing, while my desktop congratulated me on pairing a new device.

Asked by milifilou 2 years ago

Last reply by milifilou 1 year ago

  • Solved
  • Archived

ALL my Firefox synced data is lost

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail. I had a Windows 10 update issue so I decided to format my PC. My sync… (read more)

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail.

I had a Windows 10 update issue so I decided to format my PC. My sync was enabled and all data was synced normally. I went ahead and formatted it, and installed a new copy of Win 10, and all softwares, including FF. Now after syncing for over an hour, I cannot find anything. No history, no bookmarks, no logins, nothing.

This is definitely something to do with your update. I cannot figure anything else out. How can I get my old data back? This is absolutely ridiculous and frustrating.

I have 2 other laptops with FF synced, but they aren't booting up either because of hardware failures. I cannot risk turning them back on, and loosing my FF data from those laptops.

Please advise, how to access my cloud data on FF, or should I switch over to Google chrome because of your incompetency?

Asked by mal1k 2 years ago

Answered by Wesley Branton 1 year ago

  • Solved
  • Archived

Sync no longer synchronizes any elements

Hello, Since 3-4 days, Sync no longer synchronizes any elements, from one device to another i no longer have access to my passwords saved in Lockwise or my shared tabs. I… (read more)

Hello,

Since 3-4 days, Sync no longer synchronizes any elements, from one device to another i no longer have access to my passwords saved in Lockwise or my shared tabs. I tried to disconnect all my devices then reconnect, i "forced" synchro, i installed the Lockwise Android app on my phone but but the sync runs in a vacuum so the app doesnt seem to download my data & credentials...

What can i do more to recover my data or restore sync ?

Asked by Jinx 2 years ago

Answered by the-edmeister 2 years ago

  • Solved
  • Archived

Synced Tabs disappeared - is there a way to restore?

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident… (read more)

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident (as if out of a comedy movie - the roommate's cat knocked a full bowl of cereal onto the old laptop) effectively destroyed the old machine. Thankfully, Firefox Sync meant that everything I had been working on appeared when I got the new machine fully functional...until I logged on to Firefox this evening to find my Synced Tabs empty with just a "Want to see your tabs from other devices here? Connect Another Device" message.

The old device is toast...I don't know if it will even turn on again, much less function enough to sign into Firefox. Synced Tabs was also working just fine for a solid week until it just up and disappeared. Is there some way to restore these? I know it's my fault for relying/expecting Sync to always be there and not backing up the links I had open immediately, and this is a mistake I won't make again...but I'd really love to not lose everything I had open.

Thank you very much in advance for any help or suggestions.

Asked by MBramnik 2 years ago

Answered by Shashank Shekhar 2 years ago

  • Solved
  • Archived

Couldn't conncet to my Firefox account on my Mobile Phone

Hello, It is really dissappointing and frustrating to not being able to get a realtime help from a staff over the phone just like old days. Got a problem, pickup the phon… (read more)

Hello,

It is really dissappointing and frustrating to not being able to get a realtime help from a staff over the phone just like old days. Got a problem, pickup the phone and then talk to a humble staff (back then), BAAAM, problem sorted. Instead, I need now to wite a two to three paragraphs to not only improve my writing, but also to lengthen the problem time. OK!

I have changed my Firefox Accounts account's (huh!) password to be 99 characters, this worked fine on my PC. However, on my Samsung phone (Note 4 Edge), it is running Android 6.0.1.

When I tried to reconnect to my account, I got a silly message saying that: "the confirmation email we sent to xxxxx@hotmail.com was returned and we've locked your account to protect your Firefox data". The email is MY EMAIL and it is valid! It simply didn't get their confirmation email. Not even in junk folder (save your words).

Obviously, Firefox is trying to protect my data from ME!. Secondly, instead of saying that: a 99 character long password could be the case, they just covered their mistakes by merely hitting the lock button from their side and left me with writing up about the whole issue.

My direct question is: Is it the password length that prevents me from connecting to my F.... Firefox Accounts account? Or is it something else. I doubt it is the former though! huh...

Waiting for Firefox to urge thier cavaliers, whom which I undoubtly respect, to answer this embarrasing question and cover up thier mistakes.

And now I need another extra time to hide my email in the picture for my privacy and for Firefox fellas who would applause for me. I know that they would.

Tofik

Asked by Tofik Al-Radi 2 years ago

Answered by Tofik Al-Radi 1 year ago

  • Archived

My passwords disappeared

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "s… (read more)

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "saved passwords", and it's totally empty. I really hope it's fixable. I've always proceeded with auto-fill. There are passwords I haven't manually typed in over three years.

Asked by Brandonheatu 2 years ago

Last reply by aditya81028 2 years ago

  • Archived

Can't Log In to FireFox Sync

Greetings, Recently I am unable to log in to FireFox Sync from my desktop. I am using an older version of FireFox so I am wondering if support for older versions of FireF… (read more)

Greetings,

Recently I am unable to log in to FireFox Sync from my desktop. I am using an older version of FireFox so I am wondering if support for older versions of FireFox was recently dropped? If this is the case where can I find details of what versions were dropped from FireFox Sync support.

Thanks!

Asked by StaticNoise 2 years ago

Last reply by StaticNoise 1 year ago