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Account is Locked

There was a problem with my email account, and in the process Firefox locked my account because the email bounced. Now the problem is resolved, but my account is still lo… (read more)

There was a problem with my email account, and in the process Firefox locked my account because the email bounced. Now the problem is resolved, but my account is still locked.

I can't find the right place to ask for help. I'm hoping this is the right place.

Asked by furkan.uzumcu 3 weeks ago

Answered by cor-el 3 weeks ago

  • Solved
  • Archived

Less intuitive sharing after updating

Hi. Nowhere can I find a place to comment on the update. I am writing this in the hope that Technical Support will read this and will implement improvements in the futur… (read more)

Hi. Nowhere can I find a place to comment on the update. I am writing this in the hope that Technical Support will read this and will implement improvements in the future.

I update Firefox to version 79.0.5 on Android. The question is whether it is possible to restore this sharing in some options or do I just have to install an earlier version for it to work?

Before the update, when I shared any page from any browser, I had the option to "share to device" without having to launch the page on Firefox. It helped a lot, flipping the pages to the computer for reading later. Now, this option is unavailable.

Now, in the share menu I only have a "Firefox" icon and the page opens in my browser where I need to find the share icon and then find my device. It takes much more time and is less intuitive. The second thing, previously, the choice of the device was easier to read because the entire name was displayed. Now there is only the beginning part of the name.

I made a screen of what it looked like before (white theme) and now (black theme). Best regards.

Asked by Bartekj001 6 months ago

Answered by TyDraniu 6 months ago

  • Solved

Wie kann ich die Notizen synchronisieren? How can "Sync" the Notes from Firefox

Hallo, ich hoffe, jemand kann mir helfen: Wie kann ich die Notizen synchronisieren? Bei den Lesezeichen ist es möglich, aber nicht bei den Notizen. Danke Hello, I hope, s… (read more)

Hallo, ich hoffe, jemand kann mir helfen: Wie kann ich die Notizen synchronisieren? Bei den Lesezeichen ist es möglich, aber nicht bei den Notizen. Danke

Hello, I hope, somebody can help me: I need to know how I can make a synchronisation from my Notes. I have the "Signs (Lesezeichen)" but there is no way to do it with den Notes. Thank you

Asked by eva.oppeneiger 4 weeks ago

Answered by sim_on.smn 4 weeks ago

  • Solved

My account locked!

https://support.mozilla.org/ko/kb/accounts-blocked I haven't received the verification email because my email is dormant. When I unlock the dormant email and click the Re… (read more)

https://support.mozilla.org/ko/kb/accounts-blocked

I haven't received the verification email because my email is dormant.

When I unlock the dormant email and click the Resend button, the account is locked and it cannot be synced.

Asked by wnrdmadmlaneh 4 weeks ago

Answered by Mad Maks 4 weeks ago

  • Solved

As of yesterday/today sync suddenly stopped working and I can't reconnect my phone

Hey, as the title already describes, I currently can't get Firefox Sync back running (Android 11). I eventually disconnected the device from the account and tried to reco… (read more)

Hey,

as the title already describes, I currently can't get Firefox Sync back running (Android 11). I eventually disconnected the device from the account and tried to reconnect it, which doesn't work at all. It just freezes after entering my password or after confirming that I would like to pair it via firefox.com/pair.

Any idea what might be wrong?

Thanks in advance

Asked by PT400C 1 month ago

Answered by PT400C 1 month ago

  • Solved

Firefox Android not syncing with hosted sync server

Hello everybody, I hope you're doing well in theses days, and your health is good ! A few months ago, I installed with success my own Firefox sync server. It is working l… (read more)

Hello everybody,

I hope you're doing well in theses days, and your health is good ! A few months ago, I installed with success my own Firefox sync server. It is working like a charm with both desktop Windows and Linux version, but it doesn't work with Android version. I discovered that the client try to reach a bad URL (see my preceding post: https://support.mozilla.org/en-US/questions/1288028). Moreover, with the last version, we can't modify anymore the identity.sync.tokenserver.uri In the Nightly version, this parameter isn't present. Have we any chance to use Firefox android version with a custom sync server ? Thanks a lot in advance for your help.

Pascal

Asked by pilou2 2 months ago

Answered by pilou2 1 month ago

  • Solved

Syncing to 2nd computer

I am logged in to Firefox on my iMac. I added the 'master password' and wrote that down as my Firefox password, and deleted the previous password. It is only 4 characters… (read more)

I am logged in to Firefox on my iMac. I added the 'master password' and wrote that down as my Firefox password, and deleted the previous password. It is only 4 characters.

I now want to sync to my Macbook Air, but it does NOT accept that password, complaining that it is only 4 characters.

How can I sync to my Macbook Air?

Thanks!

Asked by netra 1 month ago

Answered by jscher2000 1 month ago

  • Solved

Firefox Mobile (Android) does not sync on its own

Hello, at first I want to thank you to help me and excuse my English because I am not a native. My problem is that I can press the "sync now" button in Firefox but nothin… (read more)

Hello,

at first I want to thank you to help me and excuse my English because I am not a native.

My problem is that I can press the "sync now" button in Firefox but nothing happens and it should do the sync automatically. Should. Before I started todays sync the last was on the 17th of December. And to start the sync I have to manually close the Firefox via the Android-App-Info, disable my VPN (Blokada) and then maybe it works. But just the first time I use it. Later on, even with no Blokada (disabled), I would have to close FF again to make the sync work.

My Phone is a Xiaomi Mi 10 Lite 5G and I am located in Germany. It is up to date and runs Android 10.

Firefox is the latest out of the Play Store.

Beforehand I used a galaxy S5, and had no such problems, I also had the Account in the settings of the phone. The Xiaomi does not let me add a explicit Firefox-Account, which also could be a problem, but I didn't find a solution yet (google, reddit and so on, this is why I am asking here).

Thank you very much and stay safe & healthy, Philipp

Asked by philipp.jahns 2 months ago

Answered by philipp.jahns 1 month ago

  • Solved

Updated sites from Firefox Sync on other computers not showing up

Good morning, Hope this finds you all well and safe with 2021 well here. I got wondering about this hence me posting this to see about why the Firefox synced tabs informa… (read more)

Good morning,

Hope this finds you all well and safe with 2021 well here. I got wondering about this hence me posting this to see about why the Firefox synced tabs information which I have my other laptops connected to my account doesn't have the updated sites shown or anything relevant to not having any tabs open since I don't have Firefox open on one of my other laptops but see an open webpage under Sync for it. Hope this makes sense for you to help out so I can see how to get around this if anything. Thank you. Hope to hear from one of you. Have a good day and stay safe.

Asked by Anduma22 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved

Cannot sync bookmarks between Firefox on Linux and Windows

1. I have one computer and it has Linux and Windows running on it. But Firefox on both systems cannot sync, although I have signed in with the same account. 2. The sync w… (read more)

1. I have one computer and it has Linux and Windows running on it. But Firefox on both systems cannot sync, although I have signed in with the same account.

2. The sync website has a strange font display which other websites do not have. See https://forum.manjaro.org/t/arch-wiki/46784/2

Asked by 1900011604 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved

Failed sync setup between new Note 20 Ultra and desktop Firefox

I've been trying to setup sync between Firefox on my new Note 20 Ultra and my laptop and I keep failing at step #7. Sync Setup process as I understand it: 1. Login to Fi… (read more)

I've been trying to setup sync between Firefox on my new Note 20 Ultra and my laptop and I keep failing at step #7.

Sync Setup process as I understand it:

  1. 1. Login to Firefox on both smartphone and in desktop device
  2. 2. From Firefox in smartphone go to Settings -> Synced Tabs then click "Sign into sync"
  3. 3. On desktop device, go to firefox.com/pair
  4. 4. On the Firefox pairing site, click "Show Code"
  5. 5. On smartphone, click "Ready to scan" then scan the QR code on your desktop with your smartphone
  6. 6. On smartphone, confirm that the information listed for the device you're trying to sync with is correct and click "Confirm pairing"
  7. 7. On your desktop device a page opens that states, "Open your authentication app and enter the security code it provides".

And here is where I hit the snag. I don't understand what authentication app it wants me to use or where this 6-digit security code is supposed to come from. I have used Lockwise, I have it installed on my Note and am logged in, but I don't receive any sort of notification on my phone or on my laptop telling me what security code I'm supposed to use.

Additionally, I have tried using the email method instead of the QR code scanning method to sync and I still end up at a dead-end in the exact same spot in the process. Please help.

Asked by Rebecca 1 month ago

Answered by Seburo 1 month ago