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Can't sign in to newly downloaded version

Good Evening, I just downloaded Firefox onto my new computer. I went to sign-in and it keeps telling me that I have an incorrect password. It is the correct password beca… (read more)

Good Evening,

I just downloaded Firefox onto my new computer. I went to sign-in and it keeps telling me that I have an incorrect password. It is the correct password because I used it to login here. I uninstalled it and reinstalled it on the new computer with no joy. What should I do? Also, I can login and out just fine with my old computer.

Thanks,

Leish

Asked by Leish88 1 week ago

Answered by ·´¯`·...¸>-)))º> ~dbben 1 week ago

  • Solved

Can't complete two-step authentication enabling process

I have a problem with enabling two-step authentication for my Mozilla account. There have been several questions regarding issues with two-step authentication, but none o… (read more)

I have a problem with enabling two-step authentication for my Mozilla account. There have been several questions regarding issues with two-step authentication, but none of them applies to my case, so I started another one.

When I try to enable 2SA, there are seemingly no problems. When I scan the QR code and enter the 6-digit security code, I don't get the "invalid two-step authentication code" message. I do get the 8 10-digit recovery codes. After I enter one of them I get a prompt saying "Two-step authentication enabled" (see attachment), but nothing else happens. It seems like the process is stuck here and isn't completed.

I have tried setting 2SA from my profile settings (https://accounts.firefox.com/settings) too, but when I logout and login again, it says Not Set.

I wouldn't normally use 2SA at all if it hasn't been made mandatory for logging into Add-ons (addons.mozilla.org). Now, I'm locked out of my Add-ons account and can't access my extensions!

Asked by dimithrandir 1 week ago

Answered by dimithrandir 1 week ago

  • Solved

Bookmarked Sites and Passwords not showing after sync

I use the Firefox browser as my password manager for saved sites. After my team viewer failed I downloaded the browser on this laptop to retrieve the sites and login but … (read more)

I use the Firefox browser as my password manager for saved sites. After my team viewer failed I downloaded the browser on this laptop to retrieve the sites and login but when I try to sync nothing happens? I tried History but don't see my past sites.

If the sync doesn't bring up my saved information what is the point?

Asked by jespada11 1 week ago

Answered by Seburo 1 week ago

  • Solved

Can't sign in to Firefox Account

I switched from Chrome to Firefox recently, but am unable to sign in to my Firefox Account (whilst using Firefox). I'm on 88.0 (64-bit) on the latest public release of ma… (read more)

I switched from Chrome to Firefox recently, but am unable to sign in to my Firefox Account (whilst using Firefox). I'm on 88.0 (64-bit) on the latest public release of macOS.

Whether I try to sign into Firefox Sync using Firfox's menu or Preferences screen, or try to load accounts.firefox.com — just nothing happens: in the browser, the Sign In button doesn't do anything, and trying to load the URL I just get a blank screen. If I go to https://support.mozilla.org/en-US/fxa/authenticate, and click the 'Continue with Firefox Accounts' button, again - nothing happens.

I've rebooted my machine, disabled my VPN, and disabled any add-ons which might conflict. I'm posting this question having signed in via Safari, so I know my account works and my network connection is okay.

I couldn't find any Help articles. Does anyone have some suggestions I could try please

Asked by accs 1 week ago

Answered by accs 1 week ago

  • Solved

Removing Sync'd History Between Devices

Hiya, I have several devices Sync'd via Firefox. I was unaware my history was being shared. I believe I turned this feature off but I still see the history in this menu… (read more)

Hiya,

I have several devices Sync'd via Firefox. I was unaware my history was being shared. I believe I turned this feature off but I still see the history in this menu. (see image)

How do I get that out of there?

Thanks

Asked by Anthony 3 weeks ago

Answered by Anthony 2 weeks ago

  • Solved

I can't add a secondary email address to my firefox account

I am trying to add a secondary email address to my firefox/sync account but there is not button to add a new address. Help articles state that there IS a button, but I d… (read more)

I am trying to add a secondary email address to my firefox/sync account but there is not button to add a new address. Help articles state that there IS a button, but I don't have one. Thanks.

Asked by Grant Prowse 2 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

Manage passwords menu option removed from Firefox account menu button?

Up to some days ago I had the extremely handy option to look up a stored password in sync, by clicking on the firefox account button in the toolbar. In the menu that open… (read more)

Up to some days ago I had the extremely handy option to look up a stored password in sync, by clicking on the firefox account button in the toolbar. In the menu that opened there was an option to view (add? manage?) stored accounts and passwords. Two clicks and that was it.

Today I tried to do the same thing, but instead of the usual menu options I was greeted with 5-6 options relating to the firefox account, and a zillion of my synced bookmarked pages from other devices. Where has the ultra-used (perhaps the single most used button on my browser, besides the back/forward ones and ctrl+h to open history) option of opening Lockwise gone to?

Please God, don't let this one be a "usability" improvement...

Asked by Michail Pappas 3 weeks ago

Answered by Michail Pappas 3 weeks ago

  • Solved

Update linked me to old compromised accounts

I just logged on and went to Netflix. I was logged in under an account I haven't used in a year. While trouble shooting the issue I discovered the browser updated and syn… (read more)

I just logged on and went to Netflix. I was logged in under an account I haven't used in a year. While trouble shooting the issue I discovered the browser updated and synced my old account with my new one. This included passwords and logins that were compromised in data breaches. I don't even use the old computer or any of those passwords. Now I can't even get Netflix to play on there with the correct login data. I took that old account info out and deleted the cookies from compromised accounts. Can anyone tell me how to fix the sites, other than switching away from Firefox entirely?

I am not happy and can't even leave feedback to get real support from the people who did this dumb stunt without even asking me first.

Asked by iluvtrollbabies 3 weeks ago

Answered by HenricuzHotmail 3 weeks ago

  • Solved

Choose where to store my information

I would like to be able to choose where Sync stores my information. Because it might contain sensitive personal information, people should want to have control over where… (read more)

I would like to be able to choose where Sync stores my information. Because it might contain sensitive personal information, people should want to have control over where exactly the data is stored. Right now it seems to be stored in some magical cloud service somewhere in the universe.

So for example, I might want to store it as a file on my GDrive, or as a digest in my Github account, or upload a file to my own server somehow.

For personal information storage, it is absolutely vital that it doesn't go to place where I don't want it to be, and a place that I have a reasonable level of control over.

So, million dollar question: how can I set this up?

Asked by thany 3 weeks ago

Answered by TyDraniu 3 weeks ago