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When I try to sign into Amazon, windows needs a passkey that is requested by Mozilla....I never set this up or wanted a passkey and I don't know how to get around it.....I am completely locked out.

My Firefox account password is correct, but I cannot log in. The site says I need to complete the "Get Support" process before my account becomes active again. I don't understand what I need to do next or where to write the required information.

Please guide me step-by-step so I can reactivate my account. I am using a mobile device.

Thank you for your help.

Verifying account sign-in on an Android:phone is a nightmare, especially in 5 minutes. I think I managed to do it on my second try, but quite honestly, I don't have a clue what I did. Steps need much clearer documentation and/or user interface. As I remember it, after you sent me the 6(?) digit code and I copy it, I can't find the sign in form I need to use to enter the verification code. Navigation back to Firefox via my app icons takes me to a page with many, many choices... and clicking sign-in in the menu gives me a page wanting me to scan something with my phone's camera... and there's no clear path to resuming the sign-in process. It is very confusing. I must have signed in, because here I am, but I'm not sure how. My Galaxy s9 phone uses android 10. When I was looking for navigational help, your help search function couldn't help me find any of the terms I tried seearch for.

Hello,

I did not receive the mail with verification code from you to add the addroid app. I had red all of your recomendations, done everything. Tryed 5times. Can you please check?

Thank you

Regards

Hi,

Every time I restart my Firefox browsers they will sign me out of my Mozilla account. I can see the email address associated with my account and 'Account disconnected'. I have to go through the process again every time I use it. I am using default privacy & security settings.

I am using :

140.3.1esr (64-bit) on Debian Trixie 143.0.4 (aarch64) on MacOS Tahoe 26.0.1 143.0.1 (64-bit) on OpenSuse Tumbleweed 20250929

Can you please help me resolve this?

Hey everyone,

I have been having this weird issue with Firefox lately every time I close the browser and open it again, I get logged out of all my websites. I’ve already checked the settings under “Privacy & Security,” and I do have “Delete cookies and site data when Firefox is closed” turned off, so that’s not the problem. It’s super annoying because I use a few tools daily, including my site https://calculadoridadegestacional.com.br/ and I have to log in again every single time. I’m on Windows 11, using Firefox version 131.0.1 (64-bit). Any idea what could be causing this? Cache? Profile issue? Would appreciate some help..

У меня Windows 11 Pro, скачивал firefox с прав администратора, но обычно после установки в правом верхнем углу появляется значок входа в аккаунт фаерфокс, которого сейчас у меня нету. Прошу если кто-то знает ответ или сталкивался с проблемой - помогите, мне срочно нужны пароли, которые остались на аккаунте