Showing questions tagged: Show all questions

generated password was not saved

Dear Firefox-Support, while using the iPad App in version 138.0 to generate a secure password today, this password was not saved. I was using the change password functio… (read more)

Dear Firefox-Support,

while using the iPad App in version 138.0 to generate a secure password today, this password was not saved. I was using the change password function on an account previously not known to my Firefox account. When I acknowledged the password change and was prompted to sign in in the same tab, neither the function that should remember the new password within the same session worked, nor was it saved with the other passwords.

I think it is unlikely you can help me find this password again, but I would like to make you aware, that this szenario might be an issue.

Asked by sarah.neipel 1 week ago

Last reply by Kiki 1 day ago

Firefox iOS freezing and not downloading pdfs on iPad pro

Hi I’ve been a dedicated Firefox user since as long as I can remember across all my devices. Since buying an iPad Pro and setting up with Firefox, as I have on all my de… (read more)

Hi I’ve been a dedicated Firefox user since as long as I can remember across all my devices. Since buying an iPad Pro and setting up with Firefox, as I have on all my devices, on the iPad Firefox performance is really poor. Websites often freeze and downloading pdfs from websites or from SharePoint etc. often does not work. An empty file will be saved. When switching to another browser I don’t experience these problems and I have no other software problems on the iPad. Running Firefox 139.1 on iPadOS 18.5 on a 13” iPad Pro M4 (MVX33HC/A)


Can you please let me know what your proposed fixes are for this? Thank you and kind regards Ewald

Asked by Ewald 5 days ago

Last reply by Paul 4 days ago

Regression in FF iOS

When clicking a link, the context menu uses to show the entire URL, now it only shows the domain. This is a regression and feels like a potential security risk if you can… (read more)

When clicking a link, the context menu uses to show the entire URL, now it only shows the domain. This is a regression and feels like a potential security risk if you can’t see the entirety of the URL prior to navigating to it.

Asked by b21 4 days ago

Last reply by Paul 4 days ago

I can’t put the Adblock on iOS and I don’t know why

I’ve been trying for an hour, or so, to put an Adblock on Firefox on an iPhone but it doesn’t work and I don’t know why I asked many times at my friends that too have Fir… (read more)

I’ve been trying for an hour, or so, to put an Adblock on Firefox on an iPhone but it doesn’t work and I don’t know why I asked many times at my friends that too have Firefox but they say they are on androids phones and they don’t know how to do on iOS. I hate iPhones

Asked by Mrs Lovely 1 week ago

Last reply by Paul 4 days ago

Sync and save data

Trying to sync Firefox on a Win11 desktop and an iPhone 11. The menu on the iPhone does not have a “Sync and save data” to tap. I can’t get to “ready to scan”. To hold … (read more)

Trying to sync Firefox on a Win11 desktop and an iPhone 11. The menu on the iPhone does not have a “Sync and save data” to tap. I can’t get to “ready to scan”. To hold my iPhone over the code. Suggestions appreciated.

Asked by Barry Broughton 5 days ago

Last reply by Paul 4 days ago

Three dots problem only on my iPad

Whenever I’m in a tab where I searched something and I click the three dots the app crashes and closes making it impossible to save bookmarks and etc when having a tab op… (read more)

Whenever I’m in a tab where I searched something and I click the three dots the app crashes and closes making it impossible to save bookmarks and etc when having a tab open. But when I’m on the home page it works fine. This is only a problem on my iPad since I first installed the app. My iPad is on the newest iOS update and so is Firefox, also have the latest iPad.

Asked by Julian Schleif 6 days ago

Last reply by Paul 5 days ago

Adding App Icons to Firefox Focus Home Screen

How to add shortcut icons (to web pages) to the Focus home page while using phone. NOT to the phone Home Page, but to the page that opens when I start the browser. … (read more)

How to add shortcut icons (to web pages) to the Focus home page while using phone. NOT to the phone Home Page, but to the page that opens when I start the browser.

Asked by ybgv6hyycq 2 weeks ago

Last reply by wirkutskijkarl 1 week ago

sync.firefox.com.cn Inaccessible

The Firefox browser I was using failed to back up the synchronization data of the domestic version due to negligence in reinstalling the new version. Starting from May 24… (read more)

The Firefox browser I was using failed to back up the synchronization data of the domestic version due to negligence in reinstalling the new version. Starting from May 24th, after logging into the domestic version account, data synchronization cannot be achieved. (Currently, all downloads automatically redirect to the international version, and the login account is also the international version account. However, the domestic version data was not backed up before, and it is necessary to log in to the domestic version again to back up the data.) . Is there any expert who can offer a solution? The data of eight years has not been backed up. Urgent

Asked by 15821706689 1 week ago

Last reply by zzZero 1 week ago