All Products Community Forum

Проблема. Прошу помощи. Из-за того что местный провайдер электронной почты внезапно иниицировал смену пароля авторизации на сервере в ящики моей организации (у нас 13 ящиков установленных на 50 компьютерах пользователям и все через протокол POP3), то во сразу после того как он это сделал появились: 1. проблема, очень сильно раздражающая: сразу же все почтовые клиенты потеряв доступ к серверу пытаются бесконечно обращаться со старыми реквизитами для авторизации на сервере и каждых 10-60 секунд (мне кажется что 10-30), появляется ошибка о которой описано в предмете вопроса. То есть на момент того как я (администратор) приду к пользователю и введу новый пароль у него на экране появляется и накапливается десятки-а может и сотни окон (если я буду идти часами пока включен компьютер), и тем самым слабые старые компьютеры полностью зависают и я вынужден сначала завершать процесс в диспетчере задач. То есть непонятно такое странное поведение и на мой взгляд некорректное. Достаточно было бы одного окна о том что авторизация невозможна. 2. Проблема очень серьёзная и поэтому я обращаюсь за помощью к вам. Вытекает из п.1, а именно из за сотен запросов на сервер с попыткой авторизации неверными учетными данными (старыми), пока я ещё не успел их ввести пользователям, провайдер блокирует наш IP адрес всей организации и добавляет его в Черный список (с его слов), якобы что у них установлено такое "Правило блокировки: 10 неудачных попыток входа в течении минуты - заносят в Черный список." При этом ошибка авторизации появляется с новой силой. Проблема в том, что в ходе диалога, провайдер якобы утверждает что наш IP адрес они добавлен у себя в исключения, и его блокировка осуществятся не будет. Но фактически ничего не поменялось ДАЖЕ после внесения мною новых учетных данных во всех 50 компьютеров организации почтовые клиенты (для POP3/SMTP обоих протоколов в хранилище паролей). То есть я имею ввиду что ошибка теперь уже несколько дней появляется случайным образом У ВСЕХ почти пользователей различных ящиков организации например от 1 до 10 раз в течение дня, как будто бы почтовые клиенты пытаются также авторизироватся с неверными устаревшими реквизитами и мы снова попадаем у них в черный список - блокировка - ошибка. Кажется что это выглядит так моя теория. Я предполагаю что виноваты могут быть кроме провайдера конкретные сборки моих почтовых клиентов (а это ESR последней версии). Дело в том что год назад я их всем устанавливал следующим образом: - Установка и полная настройка один раз у себя эталонного клиента с настройками которые я считаю необходимыми каждому. - Установка у клиента (пользователя) чистой ESR с официального сайта (год назад версия была не той что сегодня) - Редактирование prefs.js в части замены всех включений от чужого ящика на требуемый в данном месте адрес почты, замена сервера, замена mail.identity.id1.fullName и так далее, то есть полностью проработан вручную файл на каждом отдельном ПК. - Удалял файл logins.json зная что в нём 100% находится пароль от старого ящика. Это всё что я делал для смены реквизитов и таким образом преднастроенный заранее и развёрнутый по этой инструкции профиль, работали везде несколько лет до тех пор пока провайдер не решил сменить нам пароли. На сегодня я понимаю что в профиле пользователя находящемся в Roaming\Thunderbird есть ещё много файлов/папок которые необходимо было удалить прежде чем развёртывать у чужих пользователей с отличающимся адресом почты/сервера. Таким образом моё предположение и вопрос: где я мог упустить и забыть , в каких файлах могут храниться якобы "старые" учетные данные из за которой появляется ошибка у нас. Если вы подскажете я их удалю и например заново авторизируюсь вручную на каждом ПК и тем самым оставлю в хранилище только новые реквизиты. Я предполагаю что могут иметь значения следующие файлы: folderCache.json folderTree.json session.json parent.lock pkcs11.txt cert9.db key4.db logins.json times.json Поправьте если я не прав, имеет ли вобще смысл удалять их, авторизироваться заново. Или же я что то упускаю и есть другие файлы, базы данных откуда может исходить старая авторизация и как следствие появление у нас ошибки из за попадания в черный список провайдера. Если окажется что с моими клиентами всё в порядке то вопроса к вам нет, а он будет только к провайдеру. На фото представлены 1-десятки наложенных окон друг на друга во время измененного пароля; 2-иногда появляющаяся ошибка после ввода правильных реквизитов к ящику (у всех появляется почти)

I recently became the webmaster for our local American Legion post and built a website through Hostinger. That service also offered a cost-effective email solution for us and I've created a number of email accounts for our office positions and some individuals by name. At the level of service we have with Hostinger, our website/email account domain is not the same as the email servers.

That's ordinarily not a problem, since most modern email applications can either pull domain email hostnames from registration records or gives the user a manual process to enter the email hostnames directly (in our case an IMAP and SMTP hostname belonging to Hostinger).

I had no problem using the manual configuration that Thunderbird supports to set up my first American Legion email address. Email was received immediately and testing outgoing email worked fine. Adding a second American Legion email address seemed to go well - email messages came in immediately - but the outbound testing failed with error messages that the sending client was not recognized.

That sounded like Thunderbird was not trying to authenticate with a password on the SMTP outbound even though I had indicated in the manual setup that a password was required (same as I had in the first American Legion account setup).

I checked the Thunderbird settings to see what saved passwords were recorded in the Password Manager and sure enough their were three IMAP host passwords but only two SMTP host passwords (the missing SMTP host password was for the second American Legion account).

I completely deleted the second American Legion account and tried again - just in case I had accidentally indicated no password needed for SMTP the first time - and got the same result (IMAP host password created, but not SMTP). I then tried deleting both American Legion accounts and then adding them back with the second account being added first this time. At least the problem was consistent - the first account added had both an IMAP host password record and a SMTP host password created; the second account created had only its IMAP host password saved.

I couldn't find a menu item for adding a host password in the Save Passwords settings menu; manually removing the IMAP password to force the system to ask for the password again only ended up with the IMAP host password being added back into the TBird Password Manager.

The version Linux Mint reports for Thunderbird is 1:128.11.1esr+linuxmint1+xia. As far as I can tell the issue only comes up when Thunderbird cannot auto-detect the email servers on its own and it only has a problem when more than one email account has to be added for a manually configured email domain.

Is there a TBird menu item I'm missing that would let me add the SMTP host password for the second account manually? Failing that, is this a known issue that has already been fixed by Thunderbird and should be forthcoming after that version is released as an update by the Linux Mint team?

I apologize in advance for the language, I'm writing from a translator. Thunderbird on several accounts, every few days requires a password ... "login to the server failed, enter a new password". Just in case, I changed the passwords on these accounts (with the option to remember), a few days of peace and again the problem. However, logging in with the old passwords before and the new ones now on the server is no problem at all.

I reinstalled TB but unfortunately it doesn't help. The same on the stationary and laptop, what could be the problem? Currently, email is available only on the server, I do not have access to Thunderbird.

I have replaced Windows 10 on my laptop with Linux Mint 22 Cinnamon. I installed Thunderbird and, with a little diificulty with passwords, have my gmail accounts working. However I have a freenetname email address which appears to be installed. However when I seek to use it I am asked for a password. I enter the password that I use on my desktop for the same account but it is not recognised. I looked at the saved passwords (on my laptop) in Settings. None are displayed for the freenetname account and I can't see how to install passwords here to, perhaps, solve the problem. Some help would be very welcome. Thank you

I have been receiving emails for my [email removed]@aol.com account on my pc, via Thunderbird, and on my ipad. Now both devices are saying the password is invalid. I have gone to the AOL website and changed the password and can receive emails at mail.aol.com. I have gone back to thunderbird and folllowed instructions to change the pw by deleting in settings and restarting Thunderbird and entering the new pw that AOL Mail recognises. But Thunderbird still says the pw is not valid. Any suggestions ?

I changed a pop email password (on Earthlink) for one of my accounts, but I couldn't locate where I change it in Thunderbird. I've searched account settings, but I don't see it there.

I WAS able to change the password when I got a popup the second time I tried to send it, which let me change the password .... and it mentioned Password Manager. But "Password Manager" does not come up in Settings when I type it in the Search box.

I am worried.

For some reason I am not logged into one of my local pages - which needs a log in.

So I go to the "settings" and go to privacy and to the "saved passwords".

This takes me to another screen (see attached) and no matter how many times I press the "LOG IN" (near the top) nothing happens.

Hi @ all,

When using TB as a LDAP-User, logins.json and key4.db are NOT created on the (mounted) home directory.

here's my setup: Debian 12 with a local user as well as remote users, administrated via LDAP. PAM-login for local and ldap users has been setup and is working. Automounting of network drives is working. Each LDAP user has their home directory stored on a Fileserver and mounted upon login. All applications are working as intended except thunderbird.

So far I've tried to run gnupg locally instead of having it start a session from the (mounted) home directory, assuming that gnupg is the corresponding means of de/encryption. I've copied the profile of the local user to be used as the profile of the LDAP user, logins.json is completely ignored by TB.

Upon starting of TB, passwords are asked for and are remembered in the session. But passwords/logins are not stored and available for the next session.

Any ideas?

I have several email account set up with Comcast and am able to sign on to all but one with Thunderbird. That one gives me the login has failed message to enter new password or try again. I've compared the settings on that account with the others that work and they appear to be correct. However when I check saved passwords, that account is missing the smtp line for the POP account. At this point, I've run out of ideas of what to do, short of deleting that account on Thunderbird and setting it up as a new account. Help! Thanks.

Hi.. can you help me.

My Whatsapp QR Code cannot appear after the Firefox update. The QR code is Blank.. i have tried many ways to get the QR Code to appear but fail. Please help. TTQ

TB (ver 128.6.1 esr, 64 bit) not updating Verizon emails since 21 January 2025 to my PC. AOL Webmail shows new Verizon emails. Running Windows 11. No VPN. Firewall is off. AVG Antivirus turned off. POP account. Tried: If you cannot log in to your ISPs web-based email interface, your password may have changed. If so, it must also be changed in Thunderbird. To change your password:

       ◦ Click the menu button  and choose Settings.
       ◦ On the Security panel, click on the Passwords tab and then click Saved Passwords....
       ◦ Click on the relevant account and then click Remove.
       ◦ Close and re-open Thunderbird. You will be prompted to enter a new password for the account.

Reopening TB does NOT ask for a new password. Running TB in safe mode does NOT ask for a new password.

Hi I would like about some issue .I use the latest Firefox ESR 115.19.0 for windows 8 . But I have problem see this website .Website show my only Big icon.Screenshot .

https://oferty.praca.gov.pl/portal/strona-glowna

Also I can not download Firefox from your website .Websites do not works ?

https://www.mozilla.org/en-US/firefox/115.19.0/releasenotes/

response 404 (backend NotFound), service rules for the path non-existent

HELP !!!!!!!

After new installation of windows 11 and Thunderbird at 15.Jan 2025 the connetion to my e-mail accounts cannot be opened by saved passwords - every time I open Thunderbird I have to tip in my passwords. Very uncomfortably.

How do I reset the information Thunderbird sends to my email provider (Names.co.uk)? This information has changed as I had to change my password on Outlook (i.e. Microsoft). I used Thunderbird to access this email for many years. So there is an existing account with <outlook.office365.com>. I would like to reclaim access to this account.

Having TB 128.5.2esr (64-bit) suddenly start to occasionally complain about timing out when connecting to an outlook.office365.com account that usually works OK I had a look at the saved passwords to see if it was using the wrong one (thinking there could be problems with all the places my PC seems to save passwords - Google, Bitwarden, TB etc).

I found the same account not only had two identical entries with passwords that were last changed over a year ago but a third password that said it was changed on 29th Dec 24 which consisted of a long random string of character instead of the proper password that I set for that account. I haven't manually changed the password for a while now, nor have I been challenged to enter a password when getting messages (before or after 29th)

All my other accounts show the proper password in plain text, it also showed the password for this account that was changed a year ago in plain text - twice.

Question 1 Why does it show the password as being changed on 29th Dec when I haven't changed it, nor entered one on demand?

Question 2 Why has the password been set to what seems to be a 444 character Outlook cookie instead of the real password?

Additional info Going back to the password setting page of TB while I'm writing this post yet another password for this account has appeared. That also is set to what appears to be another Outlook cookie (different from the first one), with a date changed date of today!

I edited the password to the proper one in TB , shut TB down, reopened it and got my new messages (without a timeout this time) but my saved password is once again set to an Outlook cookie.

TB settings are Server Type: IMAP Mail Server Server Name: outlook.office365.com Port: 993 Security: SSL/TLS Authentication: OAuth2