All Products Community Forum

Subject: Unable to Proceed with KYC Method on NSR Website

Dear National Skills Registry Support,

I am facing an issue on your website when attempting to select any KYC method. Each time I click on a KYC option (e.g., Aadhaar XML-based KYC), a pop-up warning appears asking me to confirm if I want to leave the page, stating that changes may not be saved. I have not entered any information on the page and simply want to proceed with the KYC process.

Here are some steps I have already tried to resolve the issue:

I used different browsers (Chrome, Firefox). I cleared my cache and cookies. I tried accessing the website on a different device and network. I disabled browser extensions and pop-up blockers. I even tried disabling JavaScript. Despite these efforts, the issue persists. Could you kindly assist me in resolving this? I’ve attached screenshots of the issue for your reference.

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September 14th 2024

5:56pm

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