Showing questions tagged:

"Unable to log in at server"

This morning, I repeatedly received an "Authentication failed when connecting to outlook.office365.com" error. I removed the Outlook account from Thunderbird hoping to so… (read more)

This morning, I repeatedly received an "Authentication failed when connecting to outlook.office365.com" error. I removed the Outlook account from Thunderbird hoping to solve this by reconnecting and starting from scratch. Upon entering my email and password, my configuration is successfully located in the Mozilla database, but upon selecting the IMAP configuration and after a brief password check, I received the error message "Unable to log in at server. Probably wrong configuration, username or password". Is this an issue on Outlook's end, or is something not set up properly?

Open 1 2 265

Firefox saves my password but not email address.

Hello. Firefox saves my password but not my email address on Royal Caribbean's website. I have tried everything possible but still will not work. I know how to save passw… (read more)

Hello. Firefox saves my password but not my email address on Royal Caribbean's website. I have tried everything possible but still will not work. I know how to save passwords and email address. All my other websites will open just fine, but not RC. I always have to type in my email address. Chrome does open up both my password and email address. I used AI and did everything it said to do with Firefox and still does not work. I have windows 11. If you have windows 11 try it and see if it works for you. Any help would be appreciated. Thank You...

Open 4 139

Not getting security code text/sms

I just started using Firefox (instead of Safari) and when I try to sign into some of my websites (e.g. banking) they want to send my a security code to verify it is me. I… (read more)

I just started using Firefox (instead of Safari) and when I try to sign into some of my websites (e.g. banking) they want to send my a security code to verify it is me. I NEVER get those text messages/SMS. Most of the times I found a work-around, like having them email the code, but for my bank they only will send it as a text message. Is it some setting I need to adjust in Firefox?

Open 1 30

Changing email

The current email on this account has expired and is no longer operable. It appears I still need it to change my email. It is not possible for me to receive any message… (read more)

The current email on this account has expired and is no longer operable. It appears I still need it to change my email. It is not possible for me to receive any messages at [edited] @delhitel.net.

My current email is [edited] @protonmail.com.

I am trying to install WordPress and would like some assistance. But it appears I need to be able to use my current email address.

Could you please call me at [edited phone# and emails from public community support forum] at your convenience? Please note this as a land line and NOT a cell phone. Cell phones don't work here.

Thank you. Scotty Gladstone

Open 1 179

I cannot recall my keepass password. I used my fingerprint to access and put my password in keepass with it showing up when I opened the app but the app is all wonky in an endless deathloop and I cannot use my finger to access the database. What can I do?

I cannot recall my keepass password. I used my fingerprint to access. I put my password in keepass with it showing up when I opened the app but the app is all wonky in an… (read more)

I cannot recall my keepass password. I used my fingerprint to access. I put my password in keepass with it showing up when I opened the app but the app is all wonky in an endless deathloop and I cannot use my finger to access the database. What can I do?

Open 1

How can I change my email password in Thunderbird

How can I change my email password in Thunderbird ??? - my account password has been deleted in Thunderbird and I wish to re-enter a new password. Please reply to [edited… (read more)

How can I change my email password in Thunderbird ??? - my account password has been deleted in Thunderbird and I wish to re-enter a new password. Please reply to [edited email from community support forum] @gmail.com

Open 3 195

With TB 148+, authentication loop with an EWS account

Thunderbird 148+ on Windows 11 repeatedly prompts for the password when synchronizing an Exchange account (professional) configured with the native Exchange support (no a… (read more)

Thunderbird 148+ on Windows 11 repeatedly prompts for the password when synchronizing an Exchange account (professional) configured with the native Exchange support (no add-on installed).

The account only offers “NTLM” or “Normal password” authentication methods. OAuth2 is not available in the account settings.

During synchronization, Thunderbird asks for the password separately for many folders. However, clicking “Retry” usually works immediately without changing the password, and manually re-entering the same password also works.

The issue then reappears for the next folder, causing continuous authentication prompts (I have many folders...).

Actions already tested:

  • deleting saved passwords and tokens,
  • deleting/renaming key4.db and logins.json,
  • restarting Thunderbird,
  • recreating the account.

The problem persists.

This looks like an authentication/session handling issue rather than an actual invalid password.

Open 8 10

why does my Gmail not letting me sign in???

tazlady1966@gmail.com that is the correct mail for my Google account but when I press the next button my Gmail changes to tazlady1966@gnail.com why does this keep doing t… (read more)

tazlady1966@gmail.com that is the correct mail for my Google account but when I press the next button my Gmail changes to tazlady1966@gnail.com why does this keep doing this???

  Is my Gmail hacked or has a bug!!!
Open 2 60

lost my primary password of Thunderbird

Hi there, I surfed the internet but did not find any good answer for my problem. I lost my thunderbird master password. If you want to mail me, send me via [edited email … (read more)

Hi there, I surfed the internet but did not find any good answer for my problem. I lost my thunderbird master password. If you want to mail me, send me via [edited email from community support forum] Thanks a lot.

Open 1 79

Updates causing problems

Why does every time TB updates it cause all my Yahoo accounts force me to get new passwords? Is it TB or Yahoo that is creating this problem of me having jump through hoo… (read more)

Why does every time TB updates it cause all my Yahoo accounts force me to get new passwords? Is it TB or Yahoo that is creating this problem of me having jump through hoops just to get the accounts working again. BTW the passwords in TB don't work when this happens.

Either this get resolved or I stop updating TB.

Open 1 100