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  • Archived

Since updating to 41.0.2 the key3.db does not decrypt logins.json. I can view logins.json is notepad and see my encrypted passwords. How can I decrypt them?

I bravely updated as prompted, and now my encrypted passwords are useless since the file I believe (?) is needed to decrypt them "key3.db" is not doing its job. I do not… (read more)

I bravely updated as prompted, and now my encrypted passwords are useless since the file I believe (?) is needed to decrypt them "key3.db" is not doing its job. I do not have a backup of the key3.db that did work last week. Is there any way to decrypt the passwords or restore them in Firefox?

I have one old key3.db from June of 2014. I used that to replace the new one in my profile folder, but it didn't work.

Making the saved passwords function suddenly useless after an update would seem like a fairly big mistake. I am a veteran user and this has seriously violated my trust.

Asked by mnissley 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Tried removing remembered password/username but won't delete

Hi, I'm trying to delete a username and associated password for 1 particular site. I navigate to Options>Security>saved logins, and remove the appropriate username/… (read more)

Hi, I'm trying to delete a username and associated password for 1 particular site. I navigate to Options>Security>saved logins, and remove the appropriate username/password. i log off/restart/switch off, (no matter what i do) then open the site and i'm still showing thenusername/password. i navigate to log ins and the username/password is still there.

why? what am i doing wrong is there something else i should try?

many thanks all.

Asked by Phatboyroy 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Why do I have to sync to get saved logins on my PC?

Just recently saved logins were gone. I synced and they loaded fine. The next session (and subsequent) they are gone again and I have to sync to retrieve. It is gettin… (read more)

Just recently saved logins were gone. I synced and they loaded fine. The next session (and subsequent) they are gone again and I have to sync to retrieve. It is getting frustrating.

Asked by SusieB 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

how can i revert back to older version

Hi, In new version updation i have lost my all saved credentials, how can it get all the credentials again in the new version? or how can i revert back to older version?… (read more)

Hi,

 In new version updation i have lost my all saved credentials, how can it get all the credentials again in the new version? or how can i revert back to older version?

Regards, Sakthi T.

Asked by vijayathanus 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Why can't I get Waterfox to remember logins and passwords without "Synching"

I use Waterfox, specifically for an online game I play. I use it for the 64 bit capacity. Until a couple updates ago, it saved my logins and passwords fine, but after a… (read more)

I use Waterfox, specifically for an online game I play. I use it for the 64 bit capacity. Until a couple updates ago, it saved my logins and passwords fine, but after a recent update...I am currently using 46.0.1, the more recent ones create flash issues and won't work, it will save the logins and passwords for as long as the computer remains running, but then loses them. I can set up sync, even though I don't use waterfox on any other device, and have no reason to, but then it won't keep me logged in to synch, and I have to relogin to "sync", get an email confirmation, and reply before I can proceed. This is my own desktop, in my own home, where I am the only resident. Additionally, these are game logins, that are useless to anyone. Why can't I save my logins and passwords without going through the hassle of syncing...and why won't that remember and remain logged in on my device? This is frustrating, is there an answer out there, where some setting can be changed to allow this?

Asked by bhowie 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I want to allow Firefox permanently to save all of my passwords. How can I allow Firefox permanently to save all of my passwords ?

Everyday I log in to many websites. I need to save those passwords. That's why I use Firefox's built in password manager. But I'm too much bored about it's prompts. I am… (read more)

Everyday I log in to many websites. I need to save those passwords. That's why I use Firefox's built in password manager. But I'm too much bored about it's prompts. I am allowing it every time. That's why I want to allow it permanently to save all of my passwords. How can I allow Firefox permanently to save all of my passwords ? If it is not possible, can you help me "How can I do this, by editing the ' omni.ja ' file in the 'C:\Drive' ? "

Asked by Sami The Legend 10 months ago

Last reply by cor-el 10 months ago

  • Archived

How can I find when and who has removed 'LastPass' add-on from my firefox browser. I need to know is there a option that some kind of virus has done this.

Yesterday I've used 'LastPass' add-on with no problem. I can't say for sure that yesterday the icon was present in navigation toolbar (as I usually open the site login pa… (read more)

Yesterday I've used 'LastPass' add-on with no problem. I can't say for sure that yesterday the icon was present in navigation toolbar (as I usually open the site login page and use auto fill user name option from login forms), but I'm sure that the add-on work just fine, there was the '*' displayed in the right side of each login field and password was correctly filled in. Now the 'LastPass' add-on is not displayed in extension list in my Firefox browser and if I search for 'LastPass' the option to install it is offered.

Can you please tell me how can I check how the 'LastPass' add-on was removed and is this a kind of trojan or virus problem before I reinstall the add-on.

Thanks for your support.

Asked by iggi 4 years ago

Last reply by bnichols23 4 years ago

  • Archived

не могу зайти в личный кабинет

Не получается зайти в личный кабинет вот на этом сайте https://esp.gettyimages.com/sign-in?returnUrl=/ ,хотя на других браузерах заходит нормально, а вот Mozilla Firefox… (read more)

Не получается зайти в личный кабинет вот на этом сайте https://esp.gettyimages.com/sign-in?returnUrl=/ ,хотя на других браузерах заходит нормально, а вот Mozilla Firefox не принимает пароль

Asked by shoma81 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox doesn't save password

Hi, Summary : Firefox doesn't save password. On form login webpage, the dialogbox asking if I want to save my login/password appears, but it is not saved (when I logou… (read more)

Hi,

Summary :


Firefox doesn't save password. On form login webpage, the dialogbox asking if I want to save my login/password appears, but it is not saved (when I logout, no remember data is displayed on loggin form as usually. Nothing appears in Preference/Privacy & Security list of saved login/password : empty).

Environnement :


Mozilla Firefox 59.0.2 Ubuntu 17.10 64 bits

What I do to try to solve this problem:


1. I read the mozilla knowledge database https://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved

All is ok ( "Remember logins and passwords for websites." checked, always remember history... )

2. I check file permissions (chmod, chown) of .mozilla folder, read & write privileges for user (the profile folder cames from a windows installation : user switching to linux... )

3. A message error on console log


(/usr/lib/firefox/firefox:2827): dconf-WARNING **: Unable to open /var/lib/snapd/desktop/dconf/profile/user: Permission non accordée

This message appears when I load a webpage with the empty form loggin, (not when the dialog box asking to save appears...) . Pearhaps, do not relate this problem.

But this bring me to a similar support for firefox with this error https://bbs.archlinux.org/viewtopic.php?id=156416

So, I disable extension : same probleme. I empty extension folder : same problem

4. Rename file in profile folder : A solution suggested to solve no registering password I can read is to rename key3.db key4.db and login.json. Same problem.

When I ask to register login/password when the dialogbox appears, only login.json seams written.

List of profile folder modified file during theses tests : saved-telemetry-pings crashes prefs.js sessionCheckpoints.json webappsstore.sqlite favicons.sqlite SecurityPreloadState.txt AlternateServices.txt xulstore.json addons.json addonStartup.json.lz4 extensions.json extensions search.json.mozlz4 compatibility.ini permissions.sqlite logins.json


A solution finded


I run firefox --safe-mode option : all works fine : can register new passwords, and old user password (from his windows firefox installation) appears in preference/privacy dialog.

Can you help me ?

Thanks !

Asked by tutti26 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

My browser stored someone else's online bank account login details

I often use the hungarian OTP bank online bank service nly on my personal macbook. Nobody else uses my comp. Last time when I tried to log in, the username and the accou… (read more)

I often use the hungarian OTP bank online bank service nly on my personal macbook. Nobody else uses my comp. Last time when I tried to log in, the username and the account number (these are login data) were not mine! These werent a fake numbers, these were someone else's login details. The password field is always empty and at first glance I did not realize this fake numbers, I just typed my password and the login was unsuccesfull. When I checked the account number I realized these were unknown numbers, not mine. How does it happen?

Asked by Csikitimi 5 years ago

Last reply by guigs 5 years ago

  • Archived

passwords are not saving

With the new update to Firefox (v.39), my passwords are no longer saving despite having all the appropriate preferences in the Security tab checked. I have checked multi… (read more)

With the new update to Firefox (v.39), my passwords are no longer saving despite having all the appropriate preferences in the Security tab checked. I have checked multiple times and it just never works. What happened to all the passwords saved in my previous version?

Asked by essports15 4 years ago

Last reply by cor-el 4 years ago

  • Archived

With each update, I lose all of my saved passwords now. What's going on, and what can I do to ensure this doesn't happen again? I'm really desperate!

Sync is working, I'm Windows 10 on a Dell Inspirion something or other. The last two updates, over the past weeks, I've lost my saved passwords. I have no idea what I'm d… (read more)

Sync is working, I'm Windows 10 on a Dell Inspirion something or other. The last two updates, over the past weeks, I've lost my saved passwords. I have no idea what I'm doing that's causing this to happen. Is there a setting or something I can try? Please help. I am not computer savvy. Basics I get.

Many thanks for any help any of you could provide.

Best, LaurieEM

Asked by LaurieEM 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Why does Firefox delete my passwords?

So far this year, Firefox has deleted all my saved passwords 3 times. I use Windows 8.1, have checked the settings in the password manager. I am using the same computer, … (read more)

So far this year, Firefox has deleted all my saved passwords 3 times. I use Windows 8.1, have checked the settings in the password manager. I am using the same computer, same version of Windows that I have used for years. I don't know how to restore them other than typing them all in again as I use the sites. How can I prevent this? If there is no way to avoid this (it seems to happen when there has been an update) is there a way to restore them? I have basic computer skills, nothing advanced. Thanks.

Asked by Heidi70 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Save logins and passwords are gone

The other day , shut down my laptop, restarted and all my saved login's and passwords are gone, I dont know if FF did an update. I have found various people with the sa… (read more)

The other day , shut down my laptop, restarted and all my saved login's and passwords are gone, I dont know if FF did an update. I have found various people with the same problems and tried doing some of the suggestions offered( from here at M Support) , but nothing seems to be working.

Asked by Jws926 1 year ago

Last reply by FredMcD 1 year ago

Firefox Lockwise says I have 158 saved logins, but when I select "Logins and Passwords" nothing shows up

I have searched every support post that has anything remotely to do with my problem. I have tried booting in safe mode, downloading Firefox ESR and performing folder acro… (read more)

I have searched every support post that has anything remotely to do with my problem. I have tried booting in safe mode, downloading Firefox ESR and performing folder acrobatics with key3 and key4 files, I have disabled my anti-virus software. To no avail.

This morning, I was forced to log back in to my Firefox Browser "due to security reasons" and when I did all of my logins and passwords were gone. if I go to about:protections and scroll to the bottom of the page, Firefox Lockwise tells me that I have 158 passwords saved securely. But if I go to Logins & Passwords, there are only the 5 passwords that I have saved today since the issue began.

I NEED HELP!!!!!

Asked by tjwilson1987 1 week ago

Last reply by cor-el 1 week ago

  • Archived

Having updated to Firefox 44.0, I have lost all my passwords.

I have followed the Firefox refresh procedure but my passwords are still missing. I have had to generate a login for Firefox to ask this question. It than saved this ha… (read more)

I have followed the Firefox refresh procedure but my passwords are still missing.

I have had to generate a login for Firefox to ask this question. It than saved this having remembered my old password login

What next?

Asked by SteveWells 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Autofill credentials in wrong areas

I've been using Firefox for years for saving some user name/passwords and have no had any problems until today. I'm trying to manage a Cisco video codec and as I go throu… (read more)

I've been using Firefox for years for saving some user name/passwords and have no had any problems until today. I'm trying to manage a Cisco video codec and as I go through some of the settings pages there are options for user/pass for other sections and Firefox is automatically entering the saved info to initially log into the codec/browser. This is already getting somewhat annoying as I switch between areas it auto populates these changes and then I try to move to the next area and I get warnings about pending changes not saved. It should be auto filling only the initial log in page, not every subsection.

Asked by TheGlow 3 years ago

Last reply by FredMcD 3 years ago