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  • Solved

Periodically Thunderbird pops a nag box that it can't update but it's already up to date.

"Thunderbird can't update to the latest version Download a fresh copy of Thunderbird and we'll help you to install it" How can I be rid of this annoyance? The "latest co… (read more)

"Thunderbird can't update to the latest version

Download a fresh copy of Thunderbird and we'll help you to install it"

How can I be rid of this annoyance? The "latest copy" to download is what I'm already running! This began with my update to version 91.10.0 from the previous version.

Asked by stinkfoot 4 months ago

Answered by Toad-Hall 3 months ago

  • Solved

how to uninstall today's Firefox 105.0 update?

Today's 105.0 Firefox update rendered my NYTimes Wordle page unusable -- a big empty [ad?] space has been inserted at the top of page, forcing the game halfway down the p… (read more)

Today's 105.0 Firefox update rendered my NYTimes Wordle page unusable -- a big empty [ad?] space has been inserted at the top of page, forcing the game halfway down the page (https://www.nytimes.com/games/wordle/index.html). The PC keyboard is still connected (I can enter letters in the puzzle grid) but the mouse is not connected so I cannot scroll the page, cannot bring the pictorial keyboard into view.

How can I uninstall the 105.0 update?

Thanks, Gail

Asked by gailflei 1 week ago

Answered by gailflei 1 week ago

  • Solved

After the most recent update, inbox empty. Solved: folders uncheck in unified inbox settings (saved search)

AFter the most recent update (102.2.1), emails no longer show in my collapsed Inbox. I have to expand it and click on each individual email in order to see messages. Lo… (read more)

AFter the most recent update (102.2.1), emails no longer show in my collapsed Inbox. I have to expand it and click on each individual email in order to see messages. Local folders display properly. This seems to have been the second update in a very short time. In the previous one, the list of emails displayed but the emails did not show up on the right side when clicked on.

Asked by guavaman 1 month ago

Answered by Toad-Hall 1 month ago

  • Solved

Trash file not emptying

I am fairly sure this problem started post 102.0 update. It started by my Deleted folder (under Local Folders) suddenly repopulating with about the previous 5 days of del… (read more)

I am fairly sure this problem started post 102.0 update.

It started by my Deleted folder (under Local Folders) suddenly repopulating with about the previous 5 days of deleted emails. My setttings are set to 'empty on exit' and, in any case, I do manually Empty Deleted during the day. I also Compact Folders once per week.

Since then, that problem has recurred (with less emails showing up) I think just once.

However, I have noticed that after 'Empty Deleted' that the size of the Trash file (in my Mail - Local Folders) does not decrease to zero. Not even Compact Folders reduces it to zero. Looking at the contents with a text editor, the Trash file still contains my deleted emails.

If I manually delete both Trash and Trash.msf then on restrating TB the Trash file is set to zero length.

Has anyone any ideas of what to do to solve this? I have search Google with no success.

Asked by roger.parr 2 months ago

Answered by roger.parr 1 month ago

  • Solved

Today 6/7/2022 Thunderbird could not access Gmail imap server..

Can't download email on Thunderbird v91.10 from GMail. I use IMAP with normal password. Tried OAuth2 and get an error message IMAP server imap.googlemail.com does not s… (read more)

Can't download email on Thunderbird v91.10 from GMail. I use IMAP with normal password. Tried OAuth2 and get an error message IMAP server imap.googlemail.com does not support authentication method. I changed passwords on Gmail and can log in from browser (could before I changed passwords). I have 2 desktop computers and both have same problem. We were able to download last night 6/6/2022.

Asked by lbhatten1 3 months ago

Answered by arandor 3 months ago

  • Solved

Multiple Address Books when I just want 1 personal Book

I just noticed TB now has 5 address books & this is what I want to do: My email addresses are all mixed up so: 1] I would like down load all address books to 1 CSV fi… (read more)

I just noticed TB now has 5 address books & this is what I want to do: My email addresses are all mixed up so:

1] I would like down load all address books to 1 CSV file to sort & eliminate any email addresses that are NOT MY PERSONAL ADDRESSES.

2] Then I want to import MY PERSONAL ADDRESSES back to TB to 1 PERSONAL ADDRESS book, While eliminating [DELETING] all other PHONE BOOKS as I don't need them. I will do my own adding of emails myself, it's that simple.

Regards,

klxdrt

Asked by Skodie 3 months ago

Answered by Skodie 3 months ago

  • Solved

General setting in Thunderbird for all one's email accounts

I have only ever had one email address on Thunderbird for the last 17 years or so and now I have added some more email addresses. Each email address is listed on the left… (read more)

I have only ever had one email address on Thunderbird for the last 17 years or so and now I have added some more email addresses. Each email address is listed on the left, however, in other email platforms there is a generalised view with inbox, sent., deleted etc., on top of the separate email addresses so that you can see what's come in or gone out without going to each address and dropping down the menu on each one to see if you have emails. Is there a way to arrange this so that one has a general view of all one's email activities on top of the individual addresses just as they have in Outlook or Apple Mail please?

Asked by Hughmoz 5 months ago

Answered by david 5 months ago

  • Solved

Cannot play CNN videos

I cannot play CNN videos in Firefox. They will not start. I can play them in Microsoft Edge and on my iPhone. I can play other videos in Firefox from, say, YouTube. It's… (read more)

I cannot play CNN videos in Firefox. They will not start. I can play them in Microsoft Edge and on my iPhone. I can play other videos in Firefox from, say, YouTube. It's just CNN that seems to be the problem. I have a Windows 10 PC.

Asked by Hewitt Rose 5 months ago

Answered by Hewitt Rose 5 months ago

  • Solved

"Error With Account" password send failure

Hello, Similar to a previous question that didn't get resolved, every time I open Mozilla I receive the following messages: first "Error With Account" password send failu… (read more)

Hello,

Similar to a previous question that didn't get resolved, every time I open Mozilla I receive the following messages: first "Error With Account" password send failure, then after closing that one - I get the "Login to Account Failed" prompt.

When I enter the password with the "enter new password" or using the Retry option results in the "Error with Account" message returning and the loop will continue until I click Cancel.

This happened soon after I changed the password for that email on the host platform.

I love Mozilla and hope to continue using it but this along with gmail sign-in issues is making Mozilla unusable. Please help? Thanks!

Asked by lisa86 5 months ago

Answered by Stans 5 months ago

  • Locked

Spacebarproblem

The spacebar does not produce a space between words, when typing text. I'm using an iMac on macOS Monterey (V 12.6), and a Mac keyboard. It also causes the window I'm wr… (read more)

The spacebar does not produce a space between words, when typing text. I'm using an iMac on macOS Monterey (V 12.6), and a Mac keyboard. It also causes the window I'm writing in to expand and contract in size. This happens when typing emails also. What do you recommend?

Asked by alex.stirling 3 hours ago

Last reply by Paul 2 hours ago

  • Solved

Full screen video doesn't take up the entire screen on MacOS 12.5 unless Firefox is in full screen mode

When expanding any video to full screen mode, the video does not occupy the entire screen. However, if Firefox itself is in full screen mode, then the video will occupy t… (read more)

When expanding any video to full screen mode, the video does not occupy the entire screen. However, if Firefox itself is in full screen mode, then the video will occupy the full screen.

I tested this on YouTube and another website's video player and was able to consistently replicate the issue.

See image to view the bug in action.

Asked by Hami 17 hours ago

Answered by Hami 4 hours ago

  • Solved

why is changing font size of incoming emails so difficult?

To avoid having to hit 'Ctrl+' to increase the font size for incoming emails I found this: https://support.mozilla.org/en-US/questions/1361422#answer-1467071 ... and than… (read more)

To avoid having to hit 'Ctrl+' to increase the font size for incoming emails I found this:

https://support.mozilla.org/en-US/questions/1361422#answer-1467071

... and thanks for that, but it increases the size of *everything* not just the incoming mail. To get my emails displaying a bigger font using the above technique, now 3/4 of my screen is the newly expanded 'Folders' and menu bar and list of pending emails. How to just automatically 'Ctrl+' the incoming mail font? I want *only* the email contents to be bigger. We already have two accessible font control buttons but nothing for this. How can something so basic be overlooked?

Asked by rayandrews 1 day ago

Answered by david 1 day ago

  • Solved

Can't find help requests

I askd a couple of questions, which I want to close as I don't want to waste people's time. I have given up using TBird as I can't turn off threads, but I can't find wher… (read more)

I askd a couple of questions, which I want to close as I don't want to waste people's time. I have given up using TBird as I can't turn off threads, but I can't find where the questions I asked are!!!!

Asked by timddeb 1 day ago

Answered by david 1 day ago

  • Solved

Since Sep 15 2022 cannot log in Home Depot credit account (Citibank) online. Receive 404 page not found error.

Since around Sep. 15 2022 cannot log in Home Depot credit account (Citibank) online and receive a 404 page not found error. Since I have paperless billing I need to go o… (read more)

Since around Sep. 15 2022 cannot log in Home Depot credit account (Citibank) online and receive a 404 page not found error. Since I have paperless billing I need to go online.

Today September 30 around 5:15 PM PDT I called Home Depot customer service number 800-677-0232 as imprinted on the back of the card. (Consumer financial services are provided & processed by Citibank.)

Long story short: I was told that they do not support Firefox since about three years that I have to use either Safari or Chrome or Edge. When I told them that it worked until September 15 the answer was ignorantly repeated.

The culprit is Citibank who manages the financial services i.e. credit card for Home Depot. Citibank blocks Firefox users from accessing their account information with out any kind of notice. Only information one gets is a false and misleading error message: 404, page not found.

So Citibank decided Firefox browser will not be any longer supported, apparently since 2019 yet I experience it for the first time two weeks ago. Not the basic courtesy of any kind or form of professionalism and announcement or notice. Just a blank white page and the browser tab "404: page not found" unless [Sh]Citibank changes that you will no longer can use Firefox to log into your Citibank account. You might have well noticed that all the search result links you find listed (" Home Depot credit card") result in 404 error pages when using Firefox.

It is this proverbial arrogant "we show you the middle finger" attitude I have had enough with. Be it either constant "enforced" updates or every other year yet another browser that's not supported or another gimmick.

No word about from Home Depot or Citibank about this, despite all the communication channels, no email, text message, automated phone call or USPS letter. But junk, unrequested advertising, that works all the time on all channels.

Asked by Veritas 2 days ago

Answered by Veritas 1 day ago

  • Solved

emails are being resent without my knowledge

In the last week, I've had a couple of emails being resent to their original recipients again, without my knowledge and without my setting up a future send time/date. My… (read more)

In the last week, I've had a couple of emails being resent to their original recipients again, without my knowledge and without my setting up a future send time/date. My email client (runbox.com) doesn't offer delayed send options, so I believe the problem is coming from Thunderbird. Is there a way to check, and a way to stop it? One of the re-sent emails was resent 6 weeks after it was originally sent, and the subject has long been resolved and finished; it was embarrassing to have the recipient think I was raising the issue again.

I only know about 2 emails being resent (one twice, one once) which is itself odd, as they were originally sent to different addresses and on different dates.

Asked by cswitzer_retail 2 days ago

Answered by Toad-Hall 2 days ago

  • Solved

Retrieving emails

Since the update on 14 September - 102.2.2 - the 3 emails I have coming from another server are locked and nothing will come through. I checked the settings and the comp… (read more)

Since the update on 14 September - 102.2.2 - the 3 emails I have coming from another server are locked and nothing will come through. I checked the settings and the computer says it is logged into the other email address, but a little key shows in the 3 email addresses I have used for years and which were OK until the update on 14 September.

I have tried checking everything, but I am at a loss to understand why it changed in the first place from the day before. Can anyone please help me??

Asked by sueneil153 2 days ago

Answered by Toad-Hall 2 days ago

  • Solved

Inbox email won't display correctly

Problem started today. Some email won't display properly... just see code. Happens on email from different senders, but some email from problem senders also appear OK. … (read more)

Problem started today. Some email won't display properly... just see code. Happens on email from different senders, but some email from problem senders also appear OK. Netflix usually OK, but some bad. See attached file Running TB 102.31 (64 bit) with Windows 11.

Thanks. Harry

Asked by HarryJarr 2 days ago

Answered by Matt 2 days ago

  • Solved

Where Is "mail.delete"

About 20 days ago I posted: https://support.mozilla.org/en-US/questions/1388941 But didn't get any help. After a lot of searching, someone said go to: Tools,Options.....… (read more)

About 20 days ago I posted:

https://support.mozilla.org/en-US/questions/1388941

But didn't get any help. After a lot of searching, someone said go to: Tools,Options..... to change mail.delete.

I don't have Options under tool.

Elsewhere I saw to change Preferences but I can't find that either.

What can I do?

Asked by petejc 3 days ago

Answered by david 2 days ago

  • Solved

Thunderbird V102.3 Lists crazy amount of tabs when attempting to open a message.

Using Thunderbird V102.3 When attempting to open a previously saved message, Thunderbird generates an enormous number of tabs, each with its own message, which makes … (read more)

Using Thunderbird V102.3 When attempting to open a previously saved message, Thunderbird generates an enormous number of tabs, each with its own message, which makes using the application a PITA.

I attached 2 images. One image shows a highlighted Sent message (Subject: Tribe of David - September Newsletter Reminder), which I will attempt to open.

The other image image shows the result of attempting to open the Sent message (Subject: Tribe of David - September Newsletter Reminder). The result is that a crazy slew of tabs, each with its own message, are generated

Help!

Asked by NVFNVF 3 days ago

Answered by christ1 2 days ago