I have a weird issue. I currently have 3 emails addresses - a hotmail account, a gmail account and an outlook.office365.com account. All three send and receive correctly… (read more)
I have a weird issue. I currently have 3 emails addresses - a hotmail account, a gmail account and an outlook.office365.com account. All three send and receive correctly from both my phone (Galaxy note 9) and my laptop Thunderbird.
Where the issue comes is when I send from the phone using the outlook.office365 account the emails DO NOT show in the TB sent folder on the laptop - both other accounts do show correctly.
I have also installed outlook and mailbird on the laptop and the same email that is sent from the phone shows correctly in their respective sent folders - it is only TB and the outlook.office365.com account that are the issue.
I have completely uninstalled TB and removed any trace of the profiles and any other data and reinstalled and still the same issue. In TB account settings/copies & folders I have checked other and selected a different folder as a sent folder. The issue continues - yet outlook and mailbird show the the phone sent emails. I have also tried three different email apps on the phone - same issue.
The problem is that the outlook.office365 is my primary business account and not having a record of what I have sent from the phone has caused some client and staff difficulties.
From all my hours of testing it appears that TB is the issue and I am hoping there is a fix as I truly like TB but currently can't rely on it. Thanks for any help. Bob