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Hi,

I'm trying to diagnose a random problem I'm having (SOME emails I delete disappear from the inbox and 5 seconds later they reappear).

I can't predict when this will happen, so I'd like to just send logging data to a file. I followed the instructions at https://wiki.mozilla.org/MailNews:Logging and no log file is created.

Note: mailnews.imap.loglevel is not valid for current versions of Thunderbird. I set mailnews.imap.loglevel to "All" (without quote marks).

Still no log file and looking at the Error Console, as I gleaned from another reply on this forum, yields nothing whenever I delete an email (whether successfully or not).

Thanks!

I have a bunch of email subfolders showing up in Thunderbird which have nothing in them. Their names appear in italic, greyed-out. No matter how many times I delete them, when I reopen Thunderbird they've just reappeared in their previous location. This includes three in the Deleted folder.

I'm using IMAP and the phantom folders are not there in my provider's webmail interface, so it must be a local problem.

I know from internet search that lots of people have had this. Solutions elsewhere that I've already tried and that didn't work:

- unsubscribing from the folders: they appear in the subscribed list but without any checkbox next to them - deleting the .msf, panacea, etc. files: the folders reappear just the same after doing this

Has anyone found a fix that works? This is my work email account and the clutter in my folder pane is really unhelpful!

I am finding it virtually impossible to find support for Mozilla products on support.mozilla.org simply because there is no obvious way to AND search terms rather than have the website OR them by default. When I get hundreds of results I want to refine them by adding more to my description, but when I do that I get even more results. If providing the option to select AND rather than OR is too difficult, at least have the search default to AND, which is in nearly every instance more helpful.

I'm trying to update the server settings for an email address in Thunderbird, but it reverts to the old settings when Thunderbird restarts.

I go to the account settings for the email address of interest. I then update the Server Name or the User name (they both do the same thing). This then produces a pop-up that says "Restart is required to apply the server name or username change." Click OK to restart and when Thunderbird has restarted the Server Name/User Name has reverted back to the old setting.

A similar thing happens if I try and make the matching changes to the outgoing SMTP settings. They appear to change until Thunderbird restarts at which point the old settings have been restored.

I needed to make this change to two PC's. One PC (a windows 11 PC) worked fine. The other (a windows 10 PC) consistently fails. The affected PC is using the latest Thunderbird ver 115.5.1.

What am I missing here? Why can't we change the Server settings?

Windows 10 (64 bit) Thunderbird 60.0b7 (64 bit) Just had an automatic Thunderbird email update. There was an "Option" to insure that my sent email was received at the required location. You would send a "ping" informing you, - Email received - Email "not" received When it comes to very important email's, this tool was a great asset. Why was this very important (secure) "Option" removed? Thanks

I have multiple email addresses. I save and move all emails to one email address. When I reply, the "FROM" address always defaults to that email address in which I am saving the emails. So for example, if someone emails me at email1@email.com and I save that email in email2@email.com, then later respond to that email, it uses email2@email.com as the "FROM" email.

Shouldn't it reply using the ORIGINAL email address?

Seemingly suddenly I cannot send email using Thunderbird. There have been no recent configurational changes. There are several computers in the home. I can log onto these and send email. The issue appears to be localized to my desktop. I can send/receive email from my desktop using Gmail directly, but when using Thunderbird sending (SMTP server) times out.

Mail provider: Gmail ISP: Google Fiber Firewall version: Windows defender AV software/version: AVG (free) 19.1.3075 (31Jan2019) Op sys: Windows 10 TBird ver: 10.5.0

Description: Google Mail Server Name: smtp.gmail.com port: 465 Authorization Method: Normal Password Connection Security: SSL/TLS

Composing an email using words like... freezer, previously, months, only, etc., and checking spelling as I type now results in them being underlined as if they're spelt incorrectly. This is a recent change and is most frustrating.

After the transfer, when I open Thunderbird on Ubuntu, one account and all the folders appear. But the other account is empty (just an empty Inbox,...).

The move was done copying the Thunderbird "profile folder" from one machine to another. Then as a second try (after deleting all the files on the target machine from the other attempt) with Tools->Import/Export->Export Profile method.

The folders exist in the exported folders "D:\Local-D\Thunderbird eMail\2019-01-28_Mov2Tarus\7rkcx2ly.default-20190128-1418\ExternalMailFolders\Settings"

I have been using Thunderbird for many years and there may be a problem with that. The reason I say that is there is a file "compatibility.ini".

I have searched for most of today trying to find a solution, but nothing I tried works.

Both eMail accounts are Pop Mail Server. Source machine is Win7, target machine is Ubuntu 18.

Can you help?

Using Windows 10, TB 60.4.0 (32 bit)

Most local folders are missing from Folder Pane view

Have a bunch of local folders that i use for archiving stuff which normally sit under Local Folders in the folder pane, but they have disappeared from view :-( If I search for an email that i know is in one of the local folders then it does appear to find the email, but when i click on it, it does not show any detail for the message. The local mail archives still seem to exist on my hard drive - see image 1 & 2. The TB folder view is image 3. Contents of profile/Mail folder shown in image 4 (some of missing Local folder are in the tree but not all!)

Yesterday, I enabled the Microsoft OneDrive protect documents feature, not sure if this is related to issue as cant be sure when Local folders disappeared (sometime in the last week though!).

Help much appreciated!

When I open new received emails it opens in a new tab as it should but then a new window opens like I am trying to edit the new email. Every time I have to x it out and then click discard changes to get back to read my email. It is time consuming a frustrating. I have tried to fix this for a while however I can't seem to find anyone having the same problem. I have never reached out here so if there is further information that may help please let me know what you need. Thank you for your time.

I am using TB 60.4.0 (32-bit) on a Window 10 (64-bit) OS. My problem is that TB always prints to my default printer on my computer. There is no printer selection dialog box that pops up. It just goes straight to the default printer. Is there a setting that anyone knows of that I can toggle in the config settings or the registry? I hesitate to install the 64 bit version because it is still in testing at this time. Thank you in advance.

I want to import My address book from Windows 10 email into Thunderbird. Having spent quite a few hours looking through on-line advice I decided to use the download of 'MoreFunctionForAddressBook' plug-in. I have tried downloading this for a number of different suppliers as I was getting a warning from all the providers of the download that' the download won't be installed as it is CORRUPT... Now many hours on I still can't replace my lost contacts that suddenly disappeared from my Thunderbird address book, leaving only a few of the original list???

You help on this would be much appeciated. Thanking you in advance James Scott

I am using Thunderbird 60.4.0 & Windows 10. This feature did work and suddenly stopped working on earlier version of Thunderbird. I was hoping that the latest version would solve the problem! Is there a setting that I have inadvertently changed?

hi After you reply to a message in your inbox, a little left-facing arrow appears to the left of the subject, indicating that I replied to this message.

In other email programs, when I click on that arrow, it will open up my reply email. When I click the arrow in Thunderbird, it simply disappears.

Do I need an add-on or is there some setting I need to adjust? Life is much easier when that works! Thanks !

I'll be staying with a friend whose ISP is Spectrum. Spectrum claims they have no idea what settings I need to change in Thunderbird in order to go through them to get to my ISP's mail servers. I'm assuming that there ARE settings that have to be changed because a few years ago, when staying with different friends in NY, I had to call their ISP (Verizon) to find out what needed to be changed in Outlook Express' settings. I no longer recall which ones.