All Products Support Forum

I cannot log into aa.com (American Airlines) with Firefox but Chrome works fine. Error message that their site is down for maintenance but it is up and working just fine with other browsers.

I have cleared cache, cookies, history, etc. HTTPS always is not enabled. Firefox is at the latest version. I have restarted the browser.

Any thoughts?

Basically whenever I restore pages with Ctrl+Shift+T into a Google associated website it logs me out from my google account. This is supper annoying, but I don't know if this is a Google problem or Firefox has some weird bug. This happens to me mostly on Youtube and Gmail when I close the page do the page restore keybind and then I happen to be logged out even if I was logged in. Also I have multiple Google accounts and it logs all of them out when this happens :(

Not gonna share data because I don't think it will help. And I have some fear it will get stolen and used maliciously :\

Firefox Ask your question Be descriptive. Saying “playing video on YouTube is always choppy” will help us understand the issue better than saying “something is wrong” or “the app is broken”.

When downloading my Audible Library via Firefox (latest update) tha downloaded fies in AAX format, are appearing in my Downloads Folder as .MP4 format. Convertion to MP3 works, but is messy. I`m informed by Audible Support that the fault lies with Mozzilla.! Regards, Tony Jackson

Hi, i formated my Hard Drive and i performed a clean windows 10 instalation but i forgot to sync my mozilla and i forgot to save my profile, i remeber i synced my mozilla profile a few months ago but it doesent seem to have any bookmarks even the old ones, is there any way i could recover them?

My Win 10 XPS 8920 stopped working. I pulled hard drive and it is OK. I have a new Dell xps 8940 SE and put Tbird on it but am not able to find my files from the old surviving hd which I put into an external enclosure. It looks like somehow the old profile got overwritten by the new install or something.

I am on tbird 91 latest release on both the dead computer and new one.

I find a abook.mab.bak history.mab.bak and impab.mab.bak and impab.mab.bak files from Sep 2020 which have a good bit of data in them, but the computer died late Jan 2022. So I'd like to find if there is another profile somewhere.

Que 1: Is there a way to see data in the .bak files? Notepad ++ perhaps? Que 2: I may have moved file to a location for my Crashplan backups to be able to include. How might I find it on the drive?

Thanks for any advice, tips, ideas in advance. Much appreciated. Blessings, Kelly

How do I change "POP" server to IMAP server? Verizon default to AOL requires an IMAP address. Putting new IMAP address in doesn't work unless the server type is changed. You can't delete it and change it in "server" settings. This 77 yr old needs more guidance please.

Outgoing SMPT doesn't need a change. Thank you.

I changed my incoming to OAuth2 and I was able to receive messages in Thunderbird from my AOL (Verizon) account but I cannot send messages. It asks me for password, when I enter password it states "Login to server smtp.verizon.net with username [email edited] @verizon.net failed." There is no OAuth2 for outgoing

Please help thank you

Mozilla/5.0 (Linux; Android 10; Mi 9T Pro Build/QKQ1.190825.002; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/88.0.4324.181 Mobile Safari/537.36[FBAN/EMA;FBLC/it_IT;FBAV/239.0.0.10.109;]

'Release 96.0.1 Does Not Work with Our Ariba PunchOut Catalogs' Users can punchout and add items to the Shopping Carts, but when they try to return the items from the cart back to our local Ariba Application, users receive a "Token Expired" error. When they click the button to return to the Ariba application, there are no items in the requisition.

We experienced the same issue when Chrome released version 80 in February of 2020. We have been recommending Firefox as the preferred browser but now it has the same problem.

Can you provide some way for users to run an older version of Firefox? Version 95.0.2 Works great. I have not upgraded to 96 yet due to this issue. However, many campus users have already installed 96.0.1.

Currently in our environment, only Inernet Explorer or EDGE running in IE mode work with our Ariba Application. Should we advise our campus users stop using Firefox now?

For no apparent reason and all of a sudden I cannot download email. I can still send email. I tried all the suggested remedies and checked all my settings. Running 91.5.1/Win10Pro I can download my mail on my phone and tablet as well as using the web based access on my PC. I tried disabling both my AV, and Defender. No clue where to go from here. Any guidance will be very much appreciated. Thanks!!

When I selected the TB icon a window came up saying I must set up my existing email account. I fill in my name, my eddress and password. The next window that comes up shows TB found mobile.charter.net but my email was set up using email.twc.com. The port numbers are the same but the server names are different. When I complete this activity the end result is that my information if rejected. I attempted to configure it by hand but it too was rejected. I am using an HP desktop with the latest Win 10 OS. I don't know what to do.

Hello there !!!

Today I had serious damage to my Mozilla Firefox. When I started up Firefox I realized that I lost all my opened tabs on all my (three) opened windows, although I had checked the box "Restore previous sessions" in the settings section.

I opened "settings" and I saw this box unchecked !!!!!

The unfortunate event of this failure is that I restarted Firefox and even worse I restarted the PC.

Now I wonder, after all these, if there is a way to restore all my lost TABs that, I believe, there are hidden somewhere...