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Clearing browser cache doesn't work

This is on a new Nexus 5 phone. I tried using the supplied Chrome browser and was disappointed to find that clearing the cache (through Chrome or Android settings/apps), … (read more)

This is on a new Nexus 5 phone. I tried using the supplied Chrome browser and was disappointed to find that clearing the cache (through Chrome or Android settings/apps), did not work. Old visited websites and tabs were still present upon re-starting. I just installed Firefox and it has the same problem. I have no bookmarks stored. Is there a solution to this?

Asked by TenderTendon 6 years ago

Answered by Androidaline 6 years ago

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How do I set up rules ? I just cannot get this to work

I have tried following the instructions but when I click to send the mail to the chosen folder nothing happens. I have to be able to get rules to work if I am going… (read more)

I have tried following the instructions but when I click to send the mail to the chosen folder nothing happens. I have to be able to get rules to work if I am going to continue using Thunderbird

Asked by crafterbet 5 years ago

Answered by christ1 5 years ago

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Firefox won't download - long press, get menu, 'save image', and nothing happens. FF 34.0.1 Android 5.0.2

As the question says - Firefox for Android ver. 34.0.1, Android ver. 5.0.2 (Google Nexus 7 2013 tablet). This problem just showed up today - I found an image on the web (… (read more)

As the question says - Firefox for Android ver. 34.0.1, Android ver. 5.0.2 (Google Nexus 7 2013 tablet). This problem just showed up today - I found an image on the web (not Facebook) that I wanted to save, so I did the usual long press, the menu popped up, and I tapped 'save image'. It was highlighted, and the menu disappeared, but nothing happened, no little oval bar saying 'download started', and there's nothing in the Photos or Download app on the tablet. I haven't changed any settings on Firefox or Android (other than changing my PIN), so this is a bit frustrating. Any help would be appreciated. Thanks.

Asked by Nightwolf 5 years ago

Answered by barry_scott 5 years ago

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Updated Win10; pages now missing text, links are invisible

Since the first Win10 update about a week ago (there have been two in quick succession), pages are sometimes missing individual portions of text or in the case of the Moz… (read more)

Since the first Win10 update about a week ago (there have been two in quick succession), pages are sometimes missing individual portions of text or in the case of the Mozilla Help home page and others, almost all of the text.

Links appear to be there but are not visible (the cursor turns to an active cursor when passed over some parts of a page).

Win10 is now at 1903 for Win 64 Firefox is now at 68.0 for 64-bit

I had to use my phone to post this because I cannot post in the Community Support portion of Help.

Asked by FireFox Sync 1 year ago

Answered by FireFox Sync 1 year ago

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Firefox crashes upon launch on Android tablet

We have close to 600 Android Samsung Galaxy 10.1 tablets that have Firefox 16.02 installed. Starting last night almost everyone of them is getting a Firefox has crashed … (read more)

We have close to 600 Android Samsung Galaxy 10.1 tablets that have Firefox 16.02 installed. Starting last night almost everyone of them is getting a Firefox has crashed message upon launch. We have tried to upgrade them to 18 but that does not resolve it. So far, the only thing we have found to resolve it is to clear the application data, which in turn wipes all settings and bookmarks.

Asked by phxdonald 7 years ago

Answered by Andrew 7 years ago

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Can't get a Recovery key

Hi, I just reinstalled Firefox on my smartphone, trying to sync it with my desktop, but no success. It's asking me for the recovery key, but I don't have it. Tried the t… (read more)

Hi, I just reinstalled Firefox on my smartphone, trying to sync it with my desktop, but no success. It's asking me for the recovery key, but I don't have it. Tried the trouble shooting at Firefox's website, but it doesn't help. Please, help!

Asked by monrealka 6 years ago

Answered by cor-el 6 years ago

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Firefox sync on mobile does not work.

I have two PCs with sync configured and one android device. I can see that there is no problem with synchronizing data between PCs, but I cannot see my data on android de… (read more)

I have two PCs with sync configured and one android device. I can see that there is no problem with synchronizing data between PCs, but I cannot see my data on android device.

I have on both PCs ff 30 and new sync configured (I upgraded from old sync). I also tried to delete my old sync account, create a new one with same email and then configure.

I also signed up on android device to my sync account. The problem is that I cannot choose data which should be synced (positions are grey - disabled). And I don't see data from pc on android. On PC I syncrhonize bookmarks, passwords, and settings. On Android I want to syncrhonize passwords and bookmarks. What should I do to make this work?

Regards,

Szymon Musioł

Asked by szaman 6 years ago

Answered by szaman 6 years ago

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videos are shown as a grey box

When I display web page that contains videos, I am shown only a grey box. And example of this is the page I get when I select "Help" from the Firefox Menu. I have a scr… (read more)

When I display web page that contains videos, I am shown only a grey box. And example of this is the page I get when I select "Help" from the Firefox Menu. I have a screen capture, but I see no way to attach it at this time.

Thank You

Asked by JChapman 5 years ago

Answered by cbrooney 5 years ago

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Firefox crashes when Flash enabled

The fix of 30th Dec https://support.mozilla.org/en-US/questions/1038039 got Flash working again, but there is another issue. When trying to play a video that will run … (read more)

The fix of 30th Dec https://support.mozilla.org/en-US/questions/1038039 got Flash working again, but there is another issue. When trying to play a video that will run without Flash, Flash tries to run, and Fx crashes every time. This happens every time if Flash is set to "enabled" or "tap to play" in Settings. To play these videos, Flash has to be "disabled" in Settings.

An example site is: http://www.bbc.co.uk/iplayer/episode/b04yf8lw/spiral-series-5-episode-1

This happens in Fx v33.1 and v34.0.1, so maybe an issue that has been around for some time.

Tablet, Android 4.2

Asked by petef 5 years ago

Answered by petef 5 years ago

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Firefox search appears after screenshot

Ever since updating to Firefox 35, when I take a screenshot by holding the home and power buttons together, Firefox search pops up with a list of my Firefox search histor… (read more)

Ever since updating to Firefox 35, when I take a screenshot by holding the home and power buttons together, Firefox search pops up with a list of my Firefox search history and a search prompt. How can I disable this? Android 4.4

Asked by cc543 5 years ago

Answered by Ererer 5 years ago

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Firefox sync won't let me login on android

I have a working sync account on my desktop but on android it won't accept my credentials (double-checked!) saying "incorrect password". What can I do to make it working?… (read more)

I have a working sync account on my desktop but on android it won't accept my credentials (double-checked!) saying "incorrect password". What can I do to make it working? Best tt

Asked by Taranur 4 years ago

Answered by Fahim 4 years ago

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Description for Firefox in Google Play

Hello. Excuse me, but I would to ask. I did never before, but today I have readthe description about Firefox. Did your author of description (I read russian version) read… (read more)

Hello. Excuse me, but I would to ask. I did never before, but today I have readthe description about Firefox. Did your author of description (I read russian version) read that he composed? Was he drunk or used a drugs?

Thanks for attention.

Asked by PavelkoT 3 years ago

Last reply by vesper 3 years ago

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How To Disable Or Remove "Top Sites"

The "top sites" feature is a nice idea, but most of the time I don't use it. So I was wondering if it's possible to disable or remove it. If not, could a extension be cre… (read more)

The "top sites" feature is a nice idea, but most of the time I don't use it.

So I was wondering if it's possible to disable or remove it.

If not, could a extension be created, to disable or remove it?

Asked by Ademos 8 years ago

Answered by kbrosnan 8 years ago

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Input fields are all messed up as far as input is concerned.

Nexus 10, Android 4.3 If I respond to reddit threads there are times when I hit the text field and it shows a cursor, but as I type the text will not show. The text is b… (read more)

Nexus 10, Android 4.3

If I respond to reddit threads there are times when I hit the text field and it shows a cursor, but as I type the text will not show. The text is being entered and I can see it in the keyboard suggestion. I have to blind type some text, hit the switch app menu and select Firefox again to see what I typed.

It also has a hard time determining where the cursor actually is ( this text box I'm typing in just did this when I tapped a word to edit it ). If I try to move the cursor it seems to be stuck where it last was no matter how many times I click to move it. It visually appears to move, but if I start typing the text replaces or types where I last was. Swapping to the app selection screen and back seems to reset the cursor properly after I tap again.

On top of that, there are times when I close a tab ( I know, not related to slowness,etc.) the content of the closed tab will show up overtop of the tab that should be showing.

Also, it doesn't matter if I set the about:config flag the the smart bar or whatever it's called, touching tre page makes my tab bar slide closed and I want it to remain open like the last version.

This latest version is just really bad and it's starting to piss me off!

Asked by Andir 7 years ago

Last reply by kbrosnan 6 years ago

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videos wont play on android

I try and play any video from any site and 3/4 of the video is covered with a grey block and the rest is scrambled. I haven't changed any settings or anything else for th… (read more)

I try and play any video from any site and 3/4 of the video is covered with a grey block and the rest is scrambled. I haven't changed any settings or anything else for that matter. Ive uninstalled firefox and re added it 3 times and i've also done a full factory reset but it wont go away. Please help. Oh and this is on my samsung S4. It started about 2 weeks ago. Thanks Dan

Asked by dan3737 3 years ago

Answered by kbrosnan 3 years ago