Showing questions tagged: Show all questions

Unable to interact/open anything on Firefox

Hello. I have been having this issue recently with Firefox where, when I Google things and open up Google Images, I am unable to open any photos. No matter how many times… (read more)

Hello. I have been having this issue recently with Firefox where, when I Google things and open up Google Images, I am unable to open any photos. No matter how many times I press on the mousepad, I cannot open up an image in Google Images unless I go to the website that image is linked too. Something else is that I cannot open an image in my Google Drive. I am resorted to download the file. I trouble started Firefox today to see if that would work, and it did, but I noticed this problems started up again. I just need some help or direction of what to do from here.

Asked by udietz 1 month ago

New AI chat side bar

Is there a way to be able to start typing to the AI tool as soon as the chat is opened with (^x) shortcut, without having to click the input field with the mouse or click… (read more)

Is there a way to be able to start typing to the AI tool as soon as the chat is opened with (^x) shortcut, without having to click the input field with the mouse or clicking on the chat side bar and then hitting (/). Thanks!

Asked by Santiago Pineda 1 month ago

  • Solved

Battery usage

I have a new macbook air running Sequoia 15.3.2, firefox is up to date, my battery which should technically last about 12 hours and I only get 5. Ran through everything … (read more)

I have a new macbook air running Sequoia 15.3.2, firefox is up to date, my battery which should technically last about 12 hours and I only get 5. Ran through everything with Apple and they said it is a Firefox issues. I don't have any extensions, add on etc. Thoughts?

Asked by orders7946 2 months ago

Answered by jonzn4SUSE 1 month ago

Videos no longer play

Since the latest update to my Firefox, videos (for example, in documents such as surveys) either do not load or they freeze. And in some streaming applications, either t… (read more)

Since the latest update to my Firefox, videos (for example, in documents such as surveys) either do not load or they freeze. And in some streaming applications, either they play with no sound or when sound is turned on the video freezes. This was never a problem until recently. iMac desktop (2017) Ventura 13.7.4 Firefox 136.0.2 (64 bit) The same issue does not occur on Safari or on my iPad (using Firefox). Any advice?? Thanks.

Asked by jfs6 1 month ago

Last reply by markwarner22 1 month ago

Ad blocker for old Firefox

Hello Can you please help me find an adblocker for old Firefox 78.15.0esr. I have looked everywhere. I have to stay on an old OSX (Mac 10.11) and use Firefox 78.15.0esr… (read more)

Hello Can you please help me find an adblocker for old Firefox 78.15.0esr. I have looked everywhere.

I have to stay on an old OSX (Mac 10.11) and use Firefox 78.15.0esr (for various reasons I cannot upgrade). I had an adblocker that worked brilliantly, but a few weeks ago it was removed (not by me), so the Ads came back!

Recent attempts to download ad blocker as before were not successful. ?incompatibility I think.

Many many thanks Jane

Asked by isp123 1 month ago

Last reply by markwarner22 1 month ago

How To Get My Add-ons back

The other day I discovered all my extensions have been disabled. I have an old Mac and am not able to upgrade to a newer version of Firefox. Is Mozilla going to offer a s… (read more)

The other day I discovered all my extensions have been disabled. I have an old Mac and am not able to upgrade to a newer version of Firefox. Is Mozilla going to offer a solution for people like me who find their preferred browser to now be frustrating and inefficient? I would love to restore my add-ons. Thank you.

Asked by austindsb 2 months ago

Last reply by austindsb 2 months ago

Install Adobe Acrobat

I cannot install Adobe Acrobat. I believe it is because my computer is old.... I signed up for the account but will not be able to use it. I wish to uninstall...plea… (read more)

I cannot install Adobe Acrobat. I believe it is because my computer is old.... I signed up for the account but will not be able to use it. I wish to uninstall...please

Nancy Howard [edited email and phone# from public community support forum]

Asked by Nancy Howard 2 months ago

  • Solved

large areas of wall street journal website front page are blank

The website WSJ has large areas on front page, including the opinion listing, are simply white and not 'there' on the page to click on. I've deleted their cookies without… (read more)

The website WSJ has large areas on front page, including the opinion listing, are simply white and not 'there' on the page to click on. I've deleted their cookies without effect, tried turning off all adblockers, shut mac down to reboot, nothing seems to have an effect. This is a recent glitch of only several days, prior performance was great. Thanks!

Asked by tamburlaine63 5 months ago

Answered by jonzn4SUSE 5 months ago

  • Archived

Why do my tabs keep disappearing?

Hello, After the last MacBook Pro M4 update my tabs keep disappearing. This is quite ANNOYING as I use ALL my tabs. Plus when I go to HISTORY there is NO Restore Previo… (read more)

Hello, After the last MacBook Pro M4 update my tabs keep disappearing. This is quite ANNOYING as I use ALL my tabs. Plus when I go to HISTORY there is NO Restore Previous session...so I am losing EVERYTHING. Do I just need to go out to another browser and make them my default? I can find NO help when I go out to your support for my problem. Thank you, Patty


/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

Asked by Indywoman 6 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Google meet on firefox on MacOS problems

I use google meet at work. Up until recently, things were working ok. Starting a few weeks ago (there were updates both to MacOS and Firefox), when I was in a meeting, th… (read more)

I use google meet at work. Up until recently, things were working ok. Starting a few weeks ago (there were updates both to MacOS and Firefox), when I was in a meeting, the other side couldn't hear me even though meet said that my microphone wasn't muted. I then switched the meeting to Safari, and had no problems. I also noticed that when the remote party did a presentation, it did not show up when running on Firefox, but switching to Safari it worked. This is clearly a bug (or a miscoordination between Firefox and MacOS). Has anyone else encountered this? I'm running on a M4 MacBook running MacOS 15.3.2 and Firefox 136.0.1

Asked by Victor Miller 2 months ago

Last reply by Victor Miller 2 months ago

  • Solved

FF on Mac: Control+Enter used to complete the address bar entry with .com

This does not work anymore and I get an edit drop down with copy, paste etc It works on Chrome and Safari. I checked the config for "browser.fixup.alternate.suffix" and i… (read more)

This does not work anymore and I get an edit drop down with copy, paste etc It works on Chrome and Safari. I checked the config for "browser.fixup.alternate.suffix" and it is set to .com.

Asked by I i 3 months ago

Answered by NoahSUMO 3 months ago

  • Solved

Lastpass Extension Autologin Firefox Browser

I used Chrome until two days ago. I just got tired with how shitty the browser was, how bloated it made my computer, and how much Google treats everyone like a data produ… (read more)

I used Chrome until two days ago. I just got tired with how shitty the browser was, how bloated it made my computer, and how much Google treats everyone like a data product. However, I use hella google systems from Voice to Chrome to Drive to more and it all worked great together. Choosing to change to Firefox wasn't an easy decision but I knew it was a good one

Which makes it super irritating that some of the functionality is already facing problems. I have shortcuts I built to make it easier to study or do random things so I don't get distracted or tired. One shortcut is clicking a key that should launch UWorld in my default browser & use Lastpass to autologin (I couldn't get it to launch the service but that was a separate issue).

I check if autologin was on for the password on LastPass I've allowed all permissions to the LastPass extension I clear my cookies on UWorld & turned off enhanced tracking protection for the UWorld login portal site

What should I do to fix my one button shortcut again?

I really don't want to go randomly turning off every protection that Firefox gives me to figure it out so I'd appreciate someone who understands the browser better helping me out. Also, bonus points if you can help me build a single shortcut button on my Mac that can launch UWorld & navigate me straight to the question bank. (I do think the issue with autologin on LastPass is going to become more of an issue as I start opening up more websites I used to use on Chrome so I'd rather nip it in the bud before I see the problem occur more often)

Asked by S3V3RIN 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

add on themes

I am unable to remove add on themes. The remove button is not provided. Only manage which enables the theme. I do not want these themes and want them removed now. mac i… (read more)

I am unable to remove add on themes. The remove button is not provided. Only manage which enables the theme. I do not want these themes and want them removed now. mac ios

Asked by Kaarissa 2 months ago

Last reply by James (On Vacation) 2 months ago

  • Solved

Tiny Text in opened message windows...

Whenever I open a message from the inbox into its own window, the message text and images are tiny and unreadable until I zoom (Shift-Cmd-+) them larger. And when I reply… (read more)

Whenever I open a message from the inbox into its own window, the message text and images are tiny and unreadable until I zoom (Shift-Cmd-+) them larger. And when I reply to a message, the text is also starts out tiny, but gets larger when I Zoom it up with the original message. Similarly, the column-header icons of the inbox are tiny, while the text is OK.

All the rest of the interface is normal and readable, except for the tiny text and buttons in the interface-command/confirmation boxes.

I have experimented with the suggestions in these question-replies, but to no avail:

https://support.mozilla.org/en-US/questions/1474665

https://support.mozilla.org/en-US/questions/1480963

I can adjust the font size and density from the "hamburger menu", just fine. And the MacOS 15.3.n-on-Intel settings seem right.

What am I missing? What else is there to change?

Thanks in advance... Alexander, long-time T'bird user

Asked by AlexanderCarpenter 2 months ago

Answered by AlexanderCarpenter 2 months ago

my updated version of firefox does not have my bookmarks will not print in color, will not print pictures so I am continuing to use the old version

'bold text My updated version of firefox does not have my bookmarks, will not print all pages, will not allow to select print in color, will not display images in dow… (read more)

'bold text My updated version of firefox does not have my bookmarks, will not print all pages, will not allow to select print in color, will not display images in downloads only text.

Asked by bonvivant100 2 months ago

Last reply by markwarner22 2 months ago

  • Locked

Thunderbird 115.8.01 on iMac 10.13.6 has suddenly gone heywire

Last week my usually reliable 'Thunderbird 115.8.01 on iMac 10.13.6 has suddenly gone haywire. * In the folder pane, multiple folder duplicates reappearing even after … (read more)

Last week my usually reliable 'Thunderbird 115.8.01 on iMac 10.13.6 has suddenly gone haywire.

* In the folder pane, multiple folder duplicates reappearing even after deleting them. (See images) * And when I delete messages, they appear in the trash folder, only to disappear and repeatedly reappear - back into the message INBOX. * Also, after making a change in the Notification section to turn off the notice sound, and although the sound turned off, so did the auto-disappear function. Now I have to manually "close" each and ALL notification notices one-by-one. The new problem is: now the notification option section has disappeared in settings. (No image for this one. Nothing there!) Bug? Or something else?

Please help. P.S. I ran both of my antivirus programs twice. Each over different days and both declared' my system clear and clean.

Asked by ArtStar 2 months ago

Last reply by Matt 2 months ago