Showing questions tagged: Show all questions

Slow Printing in Firefox!

Preview is opened as default when printing. I prefer to use the system printing. How can I discard Preview? The printing task now takes more than a minute to access the p… (read more)

Preview is opened as default when printing. I prefer to use the system printing. How can I discard Preview? The printing task now takes more than a minute to access the printer. It all started since Preview was introduced as default! Meanwhile Firefox i locked and I can't do anything in Firefox.

Asked by Carl-Erik.Lundgren 4 months ago

Last reply by Carl-Erik.Lundgren 6 days ago

Problem downloading audiobook files (.aax) from Audible.com

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files u… (read more)

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files unusable by iBooks. Conferred with Audible Tech support. Audible Tech confirmed that .aax files are the proper format and that they did not/do not make any format conversions on their end. Audible Tech then suggested trying download with Safari. Download (of .aax files with Safari) was successful and maintained proper (.aax) format. Audible Tech said that he had not encountered this issue before and that it seemed to him that the Firefox browser may be responsible for the unexpected conversion. In the past I have used Firefox many times to successfully download .aax files from Audible.com, most recent prior to this problem was on (9/11/2021). I am notifying you simply to advise that you may have a programing glitch within the download programing portion of the latest version of Firefox (ver. 93.0 - 64 bit) for iMac(s).

Asked by SkyTraveln 5 days ago

Last reply by SkyTraveln 5 hours ago

  • Archived

Firefox 88 - very slow to create print preview

When I try to print from Firefox 88 on my Mac Laptop running OSX 10.12.6 the new print preview window takes a very long time to load the preview before I can print. I cou… (read more)

When I try to print from Firefox 88 on my Mac Laptop running OSX 10.12.6 the new print preview window takes a very long time to load the preview before I can print. I could not find a work around.

I tried switching to the Classic print system via (print.tab_modal.enabled - False) Now I don't have the preview to deal with so I can print immediately like I used to. However, if I try to open a PDF in Preview from the Print Dialog window, it takes a very long time to load the preview which it did not do in earlier versions of Firefox.

I am surmising that one of the Firefox updates added the print preview function which doesn't work quite right on my Mac.

Any ideas would be appreciated. Andy

Asked by andy162 6 months ago

Last reply by egutwillig 6 days ago

No Reading List on Desktop?

Despite what all the articles say, I much prefer reading on my desktop to my phone, so I find it peculiar that the Firefox reading list I've got going on iOS is nowhere t… (read more)

Despite what all the articles say, I much prefer reading on my desktop to my phone, so I find it peculiar that the Firefox reading list I've got going on iOS is nowhere to be found on desktop. Seems like plenty of people have asked about this in the past. Would really love this feature to be added soon!

Asked by undonico 5 months ago

Last reply by jim267 4 months ago

Why can't I rearrange my tabs anymore?

I'm not sure if this problem arose with the latest Firefox upgrade (I'm running MacOS 10.14.6 on an older MacbookPro) or has just appeared after a few days of use -- I th… (read more)

I'm not sure if this problem arose with the latest Firefox upgrade (I'm running MacOS 10.14.6 on an older MacbookPro) or has just appeared after a few days of use -- I think it's the latter. But I can no longer rearrange the sequence of tabs in a window, an absolutely essential feature. There's a contextual menu choice that gives me the option of moving a tab to the beginning, end or a new window, but that only helps in ~10% of situations. What gives??

Asked by brianvt 4 months ago

Last reply by brianvt 4 months ago

Getting a blank screen when I visit bbc.co.uk/news articles

I'm unable to view News pages on bbc.co.uk. I can see, eg https://www.bbc.co.uk/news then click on categories eg "tech" but every article I click on just comes up as a bl… (read more)

I'm unable to view News pages on bbc.co.uk. I can see, eg https://www.bbc.co.uk/news then click on categories eg "tech" but every article I click on just comes up as a blank page. It looks like it loads for a split second then vanishes. It doesn't happen on the BBC's Sports pages unless it's a link back to News.

Running v93 on MacOS 11.5.2

Asked by ian136 1 week ago

Last reply by cor-el 1 week ago

On my bank account the information for password does not display

I signed up for online access to one of my bank accounts and thought Firefox would remember my log-in information, but it does not display. Instead all it shows is •••. H… (read more)

I signed up for online access to one of my bank accounts and thought Firefox would remember my log-in information, but it does not display. Instead all it shows is •••. How can I see my information?

Asked by chenderson2 1 week ago

Last reply by jscher2000 1 week ago

v2 and v4 icc profiles, Firefox is failing

I was disturbed to find in a test for v2 and v4 icc support from the color.org website (International Color Consortium), "Is your system ICC Version 4 ready", which Firef… (read more)

I was disturbed to find in a test for v2 and v4 icc support from the color.org website (International Color Consortium), "Is your system ICC Version 4 ready", which Firefox failed.

I found out that what the ICC refers to as "system" references browsers. My computer is an iMac OS X 10.13.6 and my Firefox is v93. The test is https://www..color.org/version4html.xalter. There is a link that brings the test up in PDF, which I think is necessary as the link itself seems to be only a picture.

Other photography sites have pointed this use of the word "system" out for, in my case, Safari and Chrome for instance. I tried Safari and ran the PDF test. It passed. I tried Firefox again (and again) it failed every time. Other people have had the same result, as in the following quote, "...Houston we have a problem...".

One of the most helpful websites I have found for this, mostly from fine photography sites, was https://gregbenzphotography.com/photography-tips/how-to-setup-proper-color-management-in-a-web-browser. This website had six tests for browsers. Firefox passed every test except test #6. Using Safari, it passed all including test #6. You could try it with Chrome.

This website, and many others, suggested a Firefox enabling correction that starts with typing into a Firefox address bar about:confg click, and after some scary warnings, type in gfx.color_management.mode (set to 1), click, then gfx.color_management.enablev4 (set to true), click, then gfx.color_management.rendering_intent. (set to 1 relative colorimetric--or to 0 for us Philistines). Restart Firefox.

Didn't work, Firefox still failed. I tried this many times, same result. Read the last sentence of the Summary on that website.

I'm sad to do this, but sending my even relatively elementary images to an outside printer, using PDF/X1a to KDP or IngramSpark for instance, I'll use Safari because I don't trust what Firefox might do. If anyone knows a way for Firefox to pass muster with the ICC, I will gladly use it.

Asked by John 1 week ago

Last reply by cor-el 1 day ago

Bookmark now non-resposive after latest update to 93.0

After upgrading to 93.0, this one bookmark isn't working. When I talked to the technical support for the bank, the person indicated that it was a problem with FF, not wi… (read more)

After upgrading to 93.0, this one bookmark isn't working. When I talked to the technical support for the bank, the person indicated that it was a problem with FF, not with the bank. I am able to get into the account if I use Safari (ugh!). Once I click on the login bar, there isn't any corresponding bouncing dot on the tab, which indicates that there isn't anything going on on the website. The website just sits there. As far as I know, I've not having this problem with any of the other bookmarks that I use on a regular basis.

Any suggestions?

Asked by wwplyr 1 week ago

Last reply by FredMcD 1 week ago

Firefow will not open on iMac Pro running Big Sur

Firefox will not open or opens but will not show a window and must be forced to quit. 27 "iMac Pro running Big Sur. I have restarted the mac multiple times. I have uninst… (read more)

Firefox will not open or opens but will not show a window and must be forced to quit. 27 "iMac Pro running Big Sur. I have restarted the mac multiple times. I have uninstalled Firefox and reinstalled it, all with the same result. I have checked for updates and the computer shows everything is up to date.

Asked by mcmillan-james 1 week ago

Last reply by mcmillan-james 1 week ago

Caches the server response, even if it has changed

I have a VPN for work, some internal sites are inaccessible without this VPN. When I try to access them with the VPN turned off I legitimately get a 403. However, when I … (read more)

I have a VPN for work, some internal sites are inaccessible without this VPN. When I try to access them with the VPN turned off I legitimately get a 403. However, when I turn on the VPN firefox keeps showing 403 while other browsers work fine. This also works the other way around. When I turn off the VPN and try to go to one of the internal sites I don't get a 403 (as I should), instead firefox gets stuck at the page loading stage and nothing happens. There seems to be some kind of caching or optimization going on, but it's terribly interfering. Deleting cookies, caches, etc doesn't help at all. The only thing that helps in this situation is restarting firefox.

Asked by exdis 6 days ago

Multiple Problems with Audible.com audiobooks

I purchase audiobooks on Audible.com using my Mac (OS Catalina). When I download a purchase Firefox sends it as an MP4 file which is incompatible with the apps to play th… (read more)

I purchase audiobooks on Audible.com using my Mac (OS Catalina). When I download a purchase Firefox sends it as an MP4 file which is incompatible with the apps to play the audiobook. Safari and other browsers do no do this - the files come as an .aax file. Even after I have an .aax file I cannot play it using Firefox because Audible.com does not recognize my registered computer. I get an error message: Document "LicenseForCustomerToken" couldn't be opened. Incompatable with QuickTime Player. FYI: QuickTime Player is a video (MP4) player app on my computer. So, once again, Firefox makes the .aax file appear like an MP4 file to Audible. It's doing some kind of unrequested and unwanted conversion of .aax files to MP4.

I hope you can fix this in your next update. i've worked with Audible to solve this issue, but they cannot help and are telling me it is a "known issue" with Firefox and recommend I use a different browser.

Asked by Kim 6 days ago

Google maps cannot access my location

Google Maps cannot access my location when I'm in Firefox. I'm running Mac OS Big Sur on an M1 Mac. Safari works fine. Location Services is enabled in System Prefs. … (read more)

Google Maps cannot access my location when I'm in Firefox. I'm running Mac OS Big Sur on an M1 Mac. Safari works fine. Location Services is enabled in System Prefs.

Asked by Chris 6 days ago

Last reply by cor-el 6 days ago

account login

I cannot log in to my Firefox account, even after resetting my password. The attached screenshot shows the dialog box that refuses my password and continually pops up. I … (read more)

I cannot log in to my Firefox account, even after resetting my password. The attached screenshot shows the dialog box that refuses my password and continually pops up. I can log into this support page from the browser.

Asked by Liz 6 days ago

Last reply by cor-el 6 days ago

  • Solved

Finding in which Folder a bookmark belongs

Hello - Firefox Bookmarks are wonderfully intuitive and hardly need the well written instructions. However, in Manage Bookmarks, I search and find the Bookmark I want but… (read more)

Hello - Firefox Bookmarks are wonderfully intuitive and hardly need the well written instructions. However, in Manage Bookmarks, I search and find the Bookmark I want but can't see or find which folder it's in. Thus I can't sort it or move it to another folder. A column in search results showing Folder would be fabulous!

Asked by rlj2 6 days ago

Answered by cor-el 6 days ago

  • Solved

Firefox Force to store image using "Save AS" as Webp even image type is png, jpt etc

I as annoyed by Save As WebP, because image was png and every time i need to write extension .png i found this discussion, but unfortunately it is not working for me and … (read more)

I as annoyed by Save As WebP, because image was png and every time i need to write extension .png

i found this discussion, but unfortunately it is not working for me and i feel its not good solution. https://support.mozilla.org/en-US/questions/1286715

Asked by asadkamran786 6 days ago

Answered by asadkamran786 6 days ago

Firefox window on a mac is cut

Hi, My Firefox window is cut, so that I can't use the option of 'full screen'. see the attached: pic1 is what appears on firefox, and pc2 is what should be seen. By not… (read more)

Hi, My Firefox window is cut, so that I can't use the option of 'full screen'. see the attached: pic1 is what appears on firefox, and pc2 is what should be seen. By not having the green dot, I can't open full screen.

please advise

beas regards

Ram

Asked by ramnoham 6 days ago

  • Solved

Lost Firefox data after trouble shooting ""A copy of Firefox is already open. Only one copy of Firefox can be open at a time" error on Mac. Any way to recover my info?

I had an issue where when I tried to open firefox I received an error that said ""A copy of Firefox is already open. Only one copy of Firefox can be open at a time". Afte… (read more)

I had an issue where when I tried to open firefox I received an error that said ""A copy of Firefox is already open. Only one copy of Firefox can be open at a time". After looking at some other support articles I came across this article that appeared to fix the issue after entering a command in terminal https://support.mozilla.org/bm/questions/1254772, and I guess I deleted the wrong version because after being able to reopen my browser I had none of my saved bookmarks, extensions, history, or any other account info.

Is there any way I can recover my lost browser info or am I just completely SOL?

Asked by ian83124 5 days ago

Answered by FredMcD 5 days ago