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running version 138.0 (64 bit) can I install saved download of version 78.6.1

I have a downloaded application of Thunderbird 78.6.1 on my computer from 2021. With my new Windows 11 Pro I had to download and install 138.0 (64 bit) and I'd like to go… (read more)

I have a downloaded application of Thunderbird 78.6.1 on my computer from 2021. With my new Windows 11 Pro I had to download and install 138.0 (64 bit) and I'd like to go back to 78.6.1. Can I install it by running the application from the old download? If so, do I need to uninstall 138.0 first?. Will my address book and emails be safe? Is there any profile mix up I should be concerned about?

Asked by Bob K 16 hours ago

Last reply by Matt 3 hours ago

Finish Setup

To the right of Other Bookmarks Firefox still says "finish Setup" but I've checked everything and run the setup. I can't seem to do anything to correct/clean up this? Th… (read more)

To the right of Other Bookmarks Firefox still says "finish Setup" but I've checked everything and run the setup. I can't seem to do anything to correct/clean up this?

Thank you.

Asked by Chris Clark 15 hours ago

Last reply by jscher2000 - Support Volunteer 12 hours ago

Firefox ESR 115.23.0

After the last update Firefox ESR 115.23.0 the menu on the website: https://connect.garmin.com/modern/home is not displayed correctly. Can you fix this? … (read more)

After the last update Firefox ESR 115.23.0 the menu on the website: https://connect.garmin.com/modern/home is not displayed correctly. Can you fix this?

Asked by anedy 17 hours ago

Last reply by jscher2000 - Support Volunteer 17 hours ago

Thunderbird email client download and installation issue

Hi, I've successfully downloaded and installed Firefox on my HP laptop with Windows 10 and now attempting to download and install the Thunderbird email client. On Thunde… (read more)

Hi, I've successfully downloaded and installed Firefox on my HP laptop with Windows 10 and now attempting to download and install the Thunderbird email client. On Thunderbird.net when I click the Download button, the Donation Page pops up (and I made a donation) then closed that window. I'm then on the Thank You page but there is no prompt to install, so just stuck on the Thank You page. Thunderbird is not appearing in my downloads file. Can you please help?

Asked by gregory.s.plant 19 hours ago

Last reply by James 19 hours ago

Your update has erased every bookmark I had, no gmail, no YT, NOTHING is left. my history is erased. Than k you for destroyi8ng my computer

Your update has erased every bookmark I had, no gmail, no YT, NOTHING is left. my history is erased. Thank you for destroying my computer. WHY DID YOU DO THIS TO ME? … (read more)

Your update has erased every bookmark I had, no gmail, no YT, NOTHING is left. my history is erased. Thank you for destroying my computer. WHY DID YOU DO THIS TO ME?

Asked by M Leahy 1 day ago

Last reply by Paul 1 day ago

Download glitch

I was auto-updated overnight to 128.6ESR 32-bit. My unit is Windows 11 64-bit. When I called up the program later, it did not load my profile of 35GB, neither its accou… (read more)

I was auto-updated overnight to 128.6ESR 32-bit. My unit is Windows 11 64-bit. When I called up the program later, it did not load my profile of 35GB, neither its accounts nor folders nor email records. What do I do to retrieve the profile?

Asked by ralphlav 3 months ago

Last reply by timbernie 1 day ago

Help, trying to recover my old account.

Old computer crashed and all but burned. The Geek Squad was able to recover most all data off the old hard drive. Down loaded a new Thunderbird to the new computer, so … (read more)

Old computer crashed and all but burned. The Geek Squad was able to recover most all data off the old hard drive. Down loaded a new Thunderbird to the new computer, so I can get email from old email address. Now I am trying to get my old account data and emails to work. I cannot get the old version up to work where I can check old emails... Note I have another email account that is a gmail acccont that is not tied to Thurderbird.

Asked by John Gordon 1 week ago

Last reply by timbernie 1 day ago

New Firefox update has wiped out ALL bookmarks and appear irretrievable

SOS. Please help if you can. New Firefox update from yesterday has wiped out ALL bookmarks and appear irretrievable. This happened once before but I was able to restore… (read more)

SOS. Please help if you can.

New Firefox update from yesterday has wiped out ALL bookmarks and appear irretrievable.

This happened once before but I was able to restore them.

This time, every bookmark folder is empty - restoring history seems to be available but only goes back to early today.

Asked by indiaw2 1 day ago

Last reply by Paul 1 day ago

Migrating Thunderbird from computer Windows 7 to new Winows 11 PC

I have a new computer with Windows 11. My existing PC has windows 7 with Thunderbird Version 115.18.0esr. Will https://support.mozilla.org/en-US/kb/moving-thunderbird-dat… (read more)

I have a new computer with Windows 11. My existing PC has windows 7 with Thunderbird Version 115.18.0esr. Will https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

work to transfer settings to the new conputer? If not, how should I do it?

Asked by John UK 2 days ago

Last reply by david 2 days ago

Setting up Thunderbird Profile using Comcast

My wife, all of a sudden, was unable to download email in her Thunderbird Comcast account. After much fussing around I deleted profile and tried to create a new one. I h… (read more)

My wife, all of a sudden, was unable to download email in her Thunderbird Comcast account. After much fussing around I deleted profile and tried to create a new one. I have tried many combinations of entries in the profile form. Attached is an image of one form set-up page.

Sometimes when I press "Done" a comcast page opens and I log in. But I always get the yellow failed message.

Is there something wrong with my information in the boxes?

What am I doing wrong?

Asked by John Reed 2 days ago

Last reply by Matt 2 days ago

Thunderbird not updating from 102

Hi there, I have a problem with Thunderbird, and was hoping that someone could help. I have it installed on a bunch of computers, but there is this one laptop that is gi… (read more)

Hi there, I have a problem with Thunderbird, and was hoping that someone could help.

I have it installed on a bunch of computers, but there is this one laptop that is giving no end of grief.

Currently running Linux Mint 21.3 - everything up to date. Thunderbird installed using Synaptic.

Thunderbird shows version 102.2.2 - which is different (older) than all other computers. The automatic update fails. I have tried re-installing from Synaptic, no joy.

This is probably something simple, but it is proving to be driving me crazy.

Any ideas what is going wrong and how to fix it?

Thanks in advance.

Asked by ehatton 3 days ago

Last reply by James 2 days ago

Version 138.0.1 (64-bit) but No Tab Groups or Profile Customization

Hi! I'm currently on Mozilla Firefox's Version 138.0.1 for 64-bit Windows 11, but I don't have the new features for tab groups or profile customization. I checked for upd… (read more)

Hi! I'm currently on Mozilla Firefox's Version 138.0.1 for 64-bit Windows 11, but I don't have the new features for tab groups or profile customization. I checked for updates and disabled my extensions, and still no options for either of the new features appear. Is there a way I can get these features activated on my Firefox? Thanks!

Asked by emrie 3 days ago

Last reply by TyDraniu 3 days ago

unable to access my e-mail because of old version on Windows 10

Hello, this am I'm unable to access my e-mail because I need to upgrade to the newer version of Thunderbird. How do I find which version I have-older than 60.0 or the new… (read more)

Hello, this am I'm unable to access my e-mail because I need to upgrade to the newer version of Thunderbird. How do I find which version I have-older than 60.0 or the newer 60.91?

Sincerely, Stan

Asked by 101stanboski 3 days ago

Last reply by Wayne Mery 3 days ago