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Persistent crashes when pinching to zoom on Firefox Android

When using Firefox on Android for a while, attempting to use pinch to zoom on a web site will cause Android to crash, as in the screen will go black, the G logo animation… (read more)

When using Firefox on Android for a while, attempting to use pinch to zoom on a web site will cause Android to crash, as in the screen will go black, the G logo animation will appear, and I'll be sent back to the lock screen. It's not just the app that crashes. It doesn't seem to be a full reboot as that takes longer and starts with a different animation, but some part of Android is restarting.

It's consistent but not predictable. Pinch to zoom will work on one site fine and then crash on the same site later. It seems to be a resource issue as it's unlikely to happen on a fresh instance and it becomes more likely the longer you've been using Firefox.

This has been happening for several months, since at least July. It's happened both on my old Pixel 6 Pro and my new Pixel 9 Pro. It's happened on both Android 14 and 15.

I eventually found out I could go to Settings > About Firefox > Crashes and get some debugging info, but I don't know what to do with it. I currently have 15 crashes between now and Oct 16th which all say:

java.lang.RuntimeException: Adding window failed

Clicking Share to get more info on the latest one adds:

java.lang.RunetimeException: Adding window failed

at android.view.ViewRootImpl.setView(ViewRootImpl.java:1618)
at android.view.WindowManager.Global.addView(WindowManagerGlobal.java:442)
at android.view.WindowManagerImpl.addView(WindowManagerImpl.java:158)
at android.app.Dialog.show(Dialog.java:352)
[...]

Caused by: android.os.DeadObjectException

at android.os.BinderProxy.transactNative(NativeMethod)
at android.os.BinderProxy.transact(BinderProxy.java:568)
at android.view.IWindowSession$Stub$Proxy.addToDisplayAsUser(IWindowSession.java:1305)
at android.view.ViewRootImpl.setView(ViewRootImpl.java:1596)
... 18 more

I don't know what to do with this info. Should I file a Bugzilla report with just this? The GUID associated with the most recent one is 7a5e5497-bb62-4e3c-94fc-5c63c51d0830. I can't look it up in crash-stats.mozilla.org. Or should I assume all crash reports are automatically received? I'd still like to be able to have a Bugzilla bug to watch for progress.

Asked by gregvalure 6 days ago

Last reply by gregvalure 1 day ago

Web sites not working properly

Hello, Why some websites aren't working properly with Firefox but does with others? Here are two websites that I have issues with: https://bell.ca (Home internet secti… (read more)

Hello,

Why some websites aren't working properly with Firefox but does with others?

Here are two websites that I have issues with:

https://bell.ca (Home internet section, can't scroll) https://cogeco.ca (Business internet section, can't scroll)

Guillaume

Asked by Guillaume Soucy 2 days ago

Last reply by Guillaume Soucy 2 days ago

Multilanguage issues

Since Firefox nowdays is Multilanguage,but the downside is that when I choose one language( let us say English- UK or US). Every time I visit any site it automaticly ass… (read more)

Since Firefox nowdays is Multilanguage,but the downside is that when I choose one language( let us say English- UK or US).

Every time I visit any site it automaticly associate every site as if I were in England( or US). This also include ( based on my search history) that it also via default search for English websites. Since lagre multilanguage corporations have local websites as well.


But however in older versions it never had this issues. However for me it's quite disturbing( annoying). Since I myself live in Sweden( and isn't so interested of what happends in the states or england) Can some one please change( make correction).

Asked by tompa09 3 days ago

Last reply by Eiernase 2 days ago

minimum zoom too big

Hi. Websites suddenly are too zoomed in and I didn't change anything - not intentionally. The zoom function works but fully zoomed out is too big. This is only in Firefox… (read more)

Hi. Websites suddenly are too zoomed in and I didn't change anything - not intentionally. The zoom function works but fully zoomed out is too big. This is only in Firefox and not the other browsers.

Asked by Brad Jones 2 days ago

PayPal

Hello Recently I’ve been unable to use PayPal links when attempting to check out from any retail website while using FireFox for iOS. When I click the “PayPal” option in… (read more)

Hello Recently I’ve been unable to use PayPal links when attempting to check out from any retail website while using FireFox for iOS. When I click the “PayPal” option in the cart it opens a new tab but nothing happens and the tab and browser bar in the new tab reads “about:blank” This did not used to be a problem. This problem has occurred with any retail site I’ve attempted to check out of recently. My browser is up to date and I’ve already tried clearing my entire browsing history as well as uninstalling and reinstalling FireFox. I’ve reviewed every setting I can find and the other (older) articles I’ve found about this issue reference the desktop version and selecting options such as “Advanced” which aren’t present in the iOS version. Hopefully you can provide some ideas. Thanks!

Asked by han36 2 days ago

Unable to use links in pdf

Trying to open pdf links in Firefox iOS. They open perfectly in Firefox for MacOS, nothing in iOS. Link: https://plymagazine.com/wp-content/uploads/2024/11/Holiday-Guide… (read more)

Trying to open pdf links in Firefox iOS. They open perfectly in Firefox for MacOS, nothing in iOS. Link: https://plymagazine.com/wp-content/uploads/2024/11/Holiday-Guide-2024.pdf?mc_cid=bd9a751607 Contents are all anchor linked, each product has link on QR code and vendor name and URL. Works on Mac but not on iPhone.

Asked by DoctahJ 3 days ago

Unwanted jump to search bar

While browsing on various websites, as I scroll down, suddenly the on screen keyboard appears and the cursor is on the website's search bar. it is very annoying, and even… (read more)

While browsing on various websites, as I scroll down, suddenly the on screen keyboard appears and the cursor is on the website's search bar. it is very annoying, and even if I click out of it, it goes back to the search bar and the keyboard pops up again.

This happens on two tablets that I own, both android, Galaxy Tabs of different ages.

Asked by dbpmorgan 3 days ago

scaling on all websites is way too big

I have a Tablet which I use for everything and I often need to browse and use websites. One day all websites were suddenly completely off in scaing. It's like I am browsi… (read more)

I have a Tablet which I use for everything and I often need to browse and use websites. One day all websites were suddenly completely off in scaing. It's like I am browsing on my phone, but only looking at the top third of the website. I don't thing that I have changed any settings as it was just like that the next day.

it's exhausting and seriously disruptive

Asked by nicolas55 4 days ago

Last reply by tompa09 3 days ago

firefox for android on Samsung Mobile

Following update to 133 I am having problems displaying drop down menus. When selecting a received Email on fastmail.com there used to be a drop down menu at top of scree… (read more)

Following update to 133 I am having problems displaying drop down menus. When selecting a received Email on fastmail.com there used to be a drop down menu at top of screen with options to delete, move, etc. This menu is not in the displayed area on screen; i found it once by scrolling screen but then lost the Email selection.

Asked by davidscott20 4 days ago

Printing financial information

My checks are not printing properly. The recipient's name and amount of check shows but the written out amount of check is missing. Is there some setting that can fix thi… (read more)

My checks are not printing properly. The recipient's name and amount of check shows but the written out amount of check is missing. Is there some setting that can fix this? I have had other issues recently with printing out things that might flag a privacy setting- such as medical test results. They just won't print. Please help!

Asked by palen1 4 days ago

android screen zoomed in (large text print) when I am on the web.

For the last few days when I am on the web using Firefox, my android screen is displaying large print - like it is zoomed in. There is no way to fix this. Assuming this i… (read more)

For the last few days when I am on the web using Firefox, my android screen is displaying large print - like it is zoomed in. There is no way to fix this. Assuming this is a result of your last fix/update. This needs to be addressed. This is not an issue with any other browser

Asked by joanneburgess 6 days ago

Last reply by TyDraniu 4 days ago

Browser has gone nuts!

My Firefox for Android has gone nuts. Everything shows in tiny fonts and all formatting has been lost. By that I mean that entire web pages are now showing where previous… (read more)

My Firefox for Android has gone nuts. Everything shows in tiny fonts and all formatting has been lost. By that I mean that entire web pages are now showing where previously only pertinent sections were showing.

I've attached a screen shot of my Yahoo email page. Previously only the inbox showed with 20 emails to a page. Now the whole page shows. I have no idea what changed, or what I inadvertently changed, to get this result.

Asked by dave1310 6 days ago

Last reply by TyDraniu 4 days ago

empreinte ou schéma d'authentification de la section "mots de passe" non reconnus

Bonjour, J'avais depuis de nombreuses années installé le navigateur Firefox sur mon smartphone. J'avais, parallèlement, activé la synchronisation sur les divers appareil… (read more)

Bonjour, J'avais depuis de nombreuses années installé le navigateur Firefox sur mon smartphone. J'avais, parallèlement, activé la synchronisation sur les divers appareils sur lesquels Firefox était installé. La recherche des mots de passe dans mon smartphone (système d'exploitation Androïd) s'exécutait sans problème, que ce soit en utilisant l'empreinte ou le schéma d'authentification. Depuis 1 mois, sans raisons apparentes, je n'ai plus accès au module de mots de passe. L'authentification ne permet pas l'ouverture de la section pour faire apparaitre la liste des mots de passe, et l'empreinte qui le permettait après de multiples tentatives, pendant une certaine période, est désormais sans effet. Pourriez vous me communiquer quelles pourraient être les causes de ce phénomène et comment réparer ce dysfonctionnement. J'ai déjà essayé de désinstaller et réinstaller l'application Firefox sans résultats. Je vous remercie du concours que vous voudrez bien m'apporter. Cordialement.

Asked by Ph L 4 days ago

Stuck in Desktop Mode

Hi, my browser on my tablet keeps making all tabs stuck in desktop mode with no way to turn it off. It started happening today when it updated to the latest Firefox Andro… (read more)

Hi, my browser on my tablet keeps making all tabs stuck in desktop mode with no way to turn it off. It started happening today when it updated to the latest Firefox Android 133. The desktop mode toggle is set to off, and when I click it it still is set to off and it's still in Desktop mode. When I copy the URL to another tab I can turn desktop mode off, but that gets reset to on whenever the browser is killed in the background.

I've tried force closing the app and clearing cache, any help would be appreciated.

Asked by Syer10 1 week ago

Last reply by sidereal316 4 days ago

enable javascript

The site (which I have used before on this phone) now tells me I must have Javascript enabled. I have looked through SUPPORT and I see 44 other inquiries on this topic b… (read more)

The site (which I have used before on this phone) now tells me I must have Javascript enabled. I have looked through SUPPORT and I see 44 other inquiries on this topic but no answers. HELP!

Asked by jackbeasley802 5 days ago

Last reply by cor-el 4 days ago