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  • Solved

TB + Yahoo > error message: "IMAP disconnects"

Problem consists longer than a year with recurring messages: "Server.imap.mail.yahoo.com has disconnected. The server may have gone down or there may be a network problem… (read more)

Problem consists longer than a year with recurring messages: "Server.imap.mail.yahoo.com has disconnected. The server may have gone down or there may be a network problem." I am able to send/receive some messages, but accessing (sub)folders does not always work or changes (e.g. moving files) don't seem to get through.

Any idea for the reason of this error message and suggestions which settings I need to change? After trying for so long to fix it, I am stumped.

Settings: Lenovo Thinkpad X1Gen2; Windows10, current TB version 91.4.1; VPN (PIA) setup split tunnel excluding TB from VPN (Problem occurs with and without VPN activation. PIA whitelisted yahoo account just to be sure.) Issues does not occur with other email accounts (e.g. gmail, etc.) nor with other programs e.g. Bluemail (which I really do not like using and am thus hoping for a fix for TB), taken together doubting (not excluding) network problems (ethernet, wifi).

Implemented instructions in https://support.mozilla.org/en-US/kb/thunderbird-and-yahoo. i.e. Privacy/Security/accept cookies and SSL/TLS/OAuth2 settings, etc.

Asked by Relleti 1 week ago

Answered by christ1 5 days ago

  • Solved

After recent update I am getting this error when reading emails:

After recent update to latest version of Thunderbird, incoming emails are being opened in draft send mode with the following error highlighted: 'A unique identity matchin… (read more)

After recent update to latest version of Thunderbird, incoming emails are being opened in draft send mode with the following error highlighted:

'A unique identity matching the From address was not found'

This was a bug in an older version and the link to the error has now been archived. Interestingly, when select open in new tab, the email opens in normal read format - html or plain text. I need a solution urgently or will have to switch to another email service.

Asked by roger124 1 week ago

Answered by roger124 5 days ago

  • Solved

Audio stops working on Firefox 95.0.2 after a few days

I've been teaching my young daughter how to use a computer, and we chose firefox as a browser she can use to do some things online - in particular she's been doing Math l… (read more)

I've been teaching my young daughter how to use a computer, and we chose firefox as a browser she can use to do some things online - in particular she's been doing Math lessons using https://www.themathsfactor.com

After the past few weeks I've noticed that sound from that site no longer seems to work after 1 or 2 days. Embedded videos work, but sound where the site has a character that tells her what to do - stops working. If I restart the browser it starts working again - however refreshing the page does not. This is something recent, as older versions of firefox did not seem to do this. I'm wondering if there is some change/memory leak that might cause this?

Asked by 365nice 1 week ago

Answered by 365nice 5 days ago

  • Solved

Closed email tabs, all reopen when Thunderbird is restarted after a shut down

For the past couple of weeks Thunderbird has exhibeted some unwanted behavior. #2 I often shut down T'bird with multiple emails, each in their own tab. Recently, I seem t… (read more)

For the past couple of weeks Thunderbird has exhibeted some unwanted behavior. #2 I often shut down T'bird with multiple emails, each in their own tab. Recently, I seem to have accumulated multiple open email tabs. I have gone back through the open tabs and closed them (there have gotten to be quite a few, and it is a fair investment of time to get them all closed). I am not deleting them, just closing the tab each is on. Then I close Thunderbird. Next time I open Thunderbird, be it a few minutes, a few hours, or the next day or so, all the emails I closed are once again opened upon startup. This is making a huge number of tabs be open, and I am unable to make them stay closed. I am not deleting them, just closing the tab each is on. Why is this occuring (started a couple weeks ago, maybe around the same time Firefox auto-updated to v92 or 93, can't recall which.

Asked by buzzb3 2 months ago

Answered by sfhowes 2 months ago

  • Solved

YouTube doesn't show videos, comments, playlists etc.

Since a few hours, Youtube hasn't shown videos, comments, recommendations. It doesn't show any videos when I click on "abos". It only shows white space were the videos sh… (read more)

Since a few hours, Youtube hasn't shown videos, comments, recommendations. It doesn't show any videos when I click on "abos". It only shows white space were the videos should be. If I type in a keyword in the search bar only white space is the result. The only way I can access videos is from the start page. There, recommendations are visible, and I can click on them and watch the videos. However, comments are still invisible, and the playlist space and the recommendations space to the right are also empty.

What I have alredy tried:

Firefox is updated, plug-ins are all up-to-date, and I have emptied my cache and deleted cookies. I've signed off YouTube and on again. I disabled adanced tracking protection. I tried opening YouTube in a private window. Nothing changed. Internet Explorer shows YouTube as it should, as does Firefox on my mobile phone. What can I do?

Asked by anna.klaffinger 5 days ago

Answered by jonzn4SUSE 5 days ago

  • Solved

FF runs slow on my mac, just started recently

In the last few weeks FF has started running really slow. Launch takes 4-5 minutes, the browser won't navigate to any webpages. Preferences can't be opened. The force … (read more)

In the last few weeks FF has started running really slow. Launch takes 4-5 minutes, the browser won't navigate to any webpages. Preferences can't be opened. The force quit window show the app to regularly moving in and out of a "not responding" state. I had version 95.0.2 installed (the latest). I'm running OSX 10.15.7 (catalina). I uninstalled an reinstalled 95.0.2 and the same problem persisted. I downgraded to 94.0, and created a new profile in the process, and still had the performance problem. Chrome and Safari don't have the problem, and my machine is running as expected with all other apps. I don't have any sites load upon launch. I have 16G of RAM.

Since I can't open prefs, I can't purge caches or anything like that.

Asked by simpson.rick 5 days ago

Answered by FredMcD 5 days ago

  • Solved

Will not open .tab file attachments

I am using TB 91.4.1 (64-bit) on a windows 10 system and I am unable to open file attachments that end in .tab. TB gives me the options to open, save, detach or delete… (read more)

I am using TB 91.4.1 (64-bit) on a windows 10 system and I am unable to open file attachments that end in .tab. TB gives me the options to open, save, detach or delete. When I select open, nothing happens. The file icon is Notepad, which is the default windows app for .tab files. I am able to save the file and then open it from windows explorer it but I can not open it from within TB like I can .pdf, .png, .cvs, and many other file types.

I have tried closing TB and deleting the mimeTypes.rdf file as well as repairing the folder and it still will not open the .tab file.

Asked by fischer9 6 days ago

Answered by sfhowes 5 days ago

  • Solved

RAM usage

Hello, since tooday firefox is consuming all my RAM (12g) in less than 1 min after started running, whole memory is consumed by 1 process (out of 11) without any tabs ope… (read more)

Hello, since tooday firefox is consuming all my RAM (12g) in less than 1 min after started running, whole memory is consumed by 1 process (out of 11) without any tabs opened. I am able to close the process without any noticable issues with browser however, the same thing happens each time i open browser again and it makes my pc freeze after 2-3 min. I haven't done any update or installed anything that coud interfere with browser. Version: 95.0 Windows 7, 64bit

Asked by assamite1 1 week ago

Answered by Matt 1 week ago

  • Solved

Firefox doesn't display portions of text on some websites

For an unknown reason, Firefox Browser doesn't render portions of text on some pages, leaving invisible areas. I'm using the latest version (95.0.2) on Windows 10, but t… (read more)

For an unknown reason, Firefox Browser doesn't render portions of text on some pages, leaving invisible areas. I'm using the latest version (95.0.2) on Windows 10, but this was a problem in other recent versions. It only happens on some systems. No other browser I've tried has the same problem, so the issue is definitely Firefox-specific.

One example of a problematic page is arxiv.org, another one is Caltech News; see the attached screenshots for how Firefox renders these pages on my system.

Here's what I found out.

  1. The issue goes away if I disable the "Allow pages to choose their own fonts, instead of your selections above" font setting.
  2. The issue remains even if I disable/uninstall all add-ons.
  3. Refresh-install doesn't resolve the issue.
  4. After uninstalling and installing Firefox cleanly again, with old settings auto-imported (bookmarks, history, logins ...) and no add-ons present, the issue is not present at first. However, if I enable "Open previous windows and tabs" option to restore my session on startup, the issue reappears after I close and re-open Firefox a couple of times, and doesn't go away after that. It doesn't matter whether the problematic pages are included in the restored session or not; they will simply not show all text as expected if I visit them.
  5. Deleting the entire cache, cookies, site data and site settings doesn't help.
  6. Opening Firefox in Troubleshoot mode make the problem disappear, but it returns immediately when I leave the Troubleshoot mode.

Any ideas how to fix this?

Asked by w987 1 week ago

Answered by cor-el 1 week ago

  • Solved

When typing characters are missed/skipped

When typing, for example an email in office 365 webmail, approx 1 in 10 characters is missed. This happens in every session and after reboots. It doesn't seem to matter i… (read more)

When typing, for example an email in office 365 webmail, approx 1 in 10 characters is missed. This happens in every session and after reboots. It doesn't seem to matter if i am typing slowly or quickly, and it happens in an incognito browser window too. I am certain that key-presses are being sent, they are just not reflected reliably in the browser. There are more than enough resources available for firefox.

Asked by jonathan.griffin7 1 week ago

Answered by jonzn4SUSE 1 week ago

  • Solved

Facebook keeps crashing

Hi, for quite some time now facebook becomes slow after a couple of minutes, photos dont show up, posts dont load etc. I have to shut down firefox, open it and go onto fa… (read more)

Hi, for quite some time now facebook becomes slow after a couple of minutes, photos dont show up, posts dont load etc. I have to shut down firefox, open it and go onto facebook again. Its only when using firefox i have this issue, if i use other browsers its perfect so clearly a firefox issue. I have noticed others complain of this also so when can we expect a fix for this?

Asked by mickdamenace 1 week ago

Answered by TNorth 1 week ago

  • Solved

authorization code

When I go to retrieve the authorization code and have to leavethe sign in page of ths site I'm logging into, the page won't reload or just stay loaded. So I can't finish… (read more)

When I go to retrieve the authorization code and have to leavethe sign in page of ths site I'm logging into, the page won't reload or just stay loaded. So I can't finish signing in to anything unless I can get the notification to appear on top or in my status bar. Thank you for taking a look at my message.

I would love to help if you have suggestions of things I should do or learn. 

I am not as much of a jerk as I have appeared to be in the past. This whole disaster just caused some severe stress and I have had significant brain trauma in my past that causes really bad reactions when I am stressed out. I apologize for offending anyone. I hope we can be good colleagues one day. Thank you for all your hard work.

Asked by deuxity.dexyne 1 week ago

Answered by Seburo 1 week ago

  • Locked

assistance is needed

We have been driving all day. There has been traffic stops on every corner. I'm not able to follow this map. Would you be kind enough to give me a call, so I'll be able t… (read more)

We have been driving all day. There has been traffic stops on every corner. I'm not able to follow this map. Would you be kind enough to give me a call, so I'll be able to make it to my destination.

Asked by gundersonshane41 1 week ago

Last reply by Seburo 1 week ago

  • Solved

I need to get help to stop this "STOP thing from POP UP and Slowing down my Firefox browser. I tryed called Mozella company and got NOWhere:

I keep getting here on Mozzilla Firefox this Error "Stop" pop-up thing that slows down the Firefox browser I tried calling the Mozilla Company in California with out any … (read more)

I keep getting here on Mozzilla Firefox this Error "Stop" pop-up thing that slows down the Firefox browser I tried calling the Mozilla Company in California with out any success. If someone from the Mozilla Company is on Firefox please can you contact me? I am desperate for help in this matter. Margaret Ann Galasso ... Can someone from Mozilla Call me? ... HELP!!!


edited sensitive information from public and search/spam bots view on this community forum. nobody here or at Mozilla does one on one support by phone, chat , or email.

Asked by Margaret Ann Galasso 1 week ago

Answered by TNorth 1 week ago

  • Solved

Error message in Thunderbird

Had a problem with Firefox first after trying to update my profile and got this same message. Struggled to get rid of it, deleted, reinstalled, deleted, rebooted Laptop a… (read more)

Had a problem with Firefox first after trying to update my profile and got this same message. Struggled to get rid of it, deleted, reinstalled, deleted, rebooted Laptop about 10 times before I finally got it to install and then went back into Thunderbird and got the same message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." I didn't do anything to Thunderbird. Was working fine. I can't get rid of the error message and back into it. I had Thunderbird all setup with my email accounts!!!! What a waste of time.

Asked by roberttebbenhoff 1 week ago

Answered by roberttebbenhoff 1 week ago

  • Solved

Loading search results from medicare site

Good morning. When I go to the Medicare.gov site and log in, there is a search box to search for things. It asks for zip code and provides a drop down menu to select fr… (read more)

Good morning. When I go to the Medicare.gov site and log in, there is a search box to search for things. It asks for zip code and provides a drop down menu to select from. After I do this and initiate a search it just shows a spinning wheel and does not provide the results.

No problem with my internet connection or speed and I turned off enhanced protection and I am allowing pop ups for the site.

I did this on my Samsung phone and it worked fine.

Thanks for any help.

Brian

Asked by brunau8 1 week ago

Answered by Andrew 1 week ago

  • Solved

Cannot log in to American Airlines website AA.Com

For the past couple of weeks I am not able to log in to AA.com. When I fill in the require fields ( AAdvantage # or username, Last name, Password), it redirects to https:… (read more)

For the past couple of weeks I am not able to log in to AA.com. When I fill in the require fields ( AAdvantage # or username, Last name, Password), it redirects to https://www.aa.com/sorry.html. I have no problem logging in on one of the other major web browsers. Ad blocker is turned off, cache has been cleared, all the tricks that usually solve such problems. So, I'm beginning to think that something in a recent Firefox update doesn't play nice with AA.com. I'm using Firefox Ver 91.0.2.

Any suggestions?

Asked by Tom Huckstep 4 months ago

Answered by Tom Huckstep 4 months ago

  • Solved

Firefox tab crashes repeatedly for particular website

Firefox tabs crash repeatedly for a particular email website that I am using. Specifically, the tab crashes when I click on an link to open an email and see the email con… (read more)

Firefox tabs crash repeatedly for a particular email website that I am using. Specifically, the tab crashes when I click on an link to open an email and see the email contents. The tab will not crash every single time, just occasionally (i.e. sometimes I am able to read an email without the tab crashing, other times not). I do not think that the timing of the crashing has anything to do with the email contents (e.g. length, format). I also do not think that the tab crashing issue is happening for any other websites. The crashing started recently, sometime late December.

I installed the latest version of Firefox, and I cleared the web cache, but nothing has changed.

Any suggestions?

Asked by grittyminder 1 week ago

Answered by grittyminder 1 week ago

  • Solved

AA.com login is broken with Firefox

I cannot log into aa.com (American Airlines) with Firefox but Chrome works fine. Error message that their site is down for maintenance but it is up and working just fine … (read more)

I cannot log into aa.com (American Airlines) with Firefox but Chrome works fine. Error message that their site is down for maintenance but it is up and working just fine with other browsers.

I have cleared cache, cookies, history, etc. HTTPS always is not enabled. Firefox is at the latest version. I have restarted the browser.

Any thoughts?

Asked by josephdgreen 1 week ago

Answered by josephdgreen 1 week ago