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Upgrade to Thunderbird 78.0 resulted in a blank email screen (fixed)

Upgrading to Thunderbird version 78.0 from version 68.10 (using PatchMyPC) resulted on my three PCs in a blank email screen. All emails are still listed but when I tried … (read more)

Upgrading to Thunderbird version 78.0 from version 68.10 (using PatchMyPC) resulted on my three PCs in a blank email screen. All emails are still listed but when I tried to read any email, then the email was blank. The to, from and subject textboxes are not there and the email text is also not visible.

The solution is to restart Thunderbird in save mode. For this goto 'Help' and then select 'Restart with add-ons disabled'. Click on restart when it asks you if you are sure. Then another popup window appears and you have to tick the two options here. These are 'disable all add ons' and 'Reset toolbars and controls' and then click on 'make changes and restart'. After this the issue is solved. I had as far as I know no add-ons nor toolbars added to Thunderbird but in case you had, you might want to try to add these back one by one.

Asked by firefoxsync15 3 weeks ago

Answered by SarkyGit 2 weeks ago

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No account folder, no support info

I have a user that has been using Thunderbird for quite a while. Today she reported that it wasn't working. It was blank. I logged into her account and when I start up… (read more)

I have a user that has been using Thunderbird for quite a while. Today she reported that it wasn't working. It was blank. I logged into her account and when I start up Thunderbird I see the file pane is empty. The user's account is IMAP (Gsuite) and she has local folders (don't show either) I can see all appropriate files in the profile's ImapMail and Mail folders. Tools -> Address book is empty. File -> Get New Messages For -> shows the email account. Clicking on it does nothing. View -> Folders is set to All. Message -> New Message opens a new message window. From is blank. To allows the selection of contacts. Subject can be entered but the body cannot. Selecting Address book shows no addresses (not even the ones I can see when I try to add a message). Events and Tasks -> Calendar does nothing If I start Activity Manager in the list I can see arriving messages were moved as filters were applied. Tools -> Message Filters is greyed out. Toots -> Account Settings is not greyed out but selecting it does nothing. Tools -> Options does nothing Help -> Troubleshooting Info does nothing. Help - About Thunderbird shows v68.11.0 w/Restart to update Thunderbird. Restarting does not change anything, including the Restart to update Thunderbird. Message -> Move To -> shows the user's account and the folder within.

This is a roaming profile account (Win 10 Pro 1903). I have tried logging out/in. Tried Thunderbird in safe mode. Rebooted PC. Uninstalled Thunderbird and reinstalled it. This made a difference. It now shows v78.1.0 (still has the stuck restart to update thunderbird). Nothing else changed. Restored the Thunderbird folder including the profile folder from backup (profile + profile.ini + install.ini) Removed the user's roaming profile from the PC completely. Restored the profile from backup to the user's server profile copy, and logged back onto the PC as the user (recreates the local profile copy).

Other than having her just use Gmail, what can I do to fix this?

Asked by Bill 1 week ago

Answered by Stans 1 week ago

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Can't upload videos on twitter

Every time i try to upload a video on twitter, I get the error from the 1st image. Videos work fine, only uploading to twitter doesn't work I have tried: - installing ubu… (read more)

Every time i try to upload a video on twitter, I get the error from the 1st image. Videos work fine, only uploading to twitter doesn't work I have tried: - installing ubuntu-restricted-extras and x264 - installing the addon "HTML5 Everywhere" - installing/uninstalling flash - enabling/disabling hardware acceleration My laptop's specs are in the 2nd image

Asked by Anton 1 week ago

Answered by Anton 1 week ago

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Broken web pages.

Why are webpages loading like this? It works fine in every other browser except Firefox. I have tried uninstalling/reinstalling (add-ons included), deleting cache. … (read more)

Why are webpages loading like this? It works fine in every other browser except Firefox. I have tried uninstalling/reinstalling (add-ons included), deleting cache.

Asked by Daakkon 1 week ago

Answered by cor-el 1 week ago

  • Solved

Can not download emails from mail server with 78.0.1, but can with 68.11.0

My email client has silently stopped downloading emails (after 19th July). This was around the time I upgraded to v.78.0.1 I have 5 email accounts, all with a POP3 setup.… (read more)

My email client has silently stopped downloading emails (after 19th July). This was around the time I upgraded to v.78.0.1 I have 5 email accounts, all with a POP3 setup. Sending emails works. Retrieving emails silently fails.

Testing (IMAP) on Windows 10:

  • Thunderbird 78.0.1:
  Manual configuration 
  Error message said the user name or password was wrong.
  • Thunderbird 68.11.0:
The manual configuration worked fine, and was able to receive emails.

As my machine upgraded, I can not revert to an older version, and I do not wish to lose many years of emails.

How can I either: 1. Restore the old version. 2. Fix the email downloads.

Asked by social_bot 1 week ago

Answered by Toad-Hall 1 week ago

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opening menu=folders on bookmark toolbar opens the menu far far away on another display on Linux/Ubuntu 18.04/Gnome

I'm using FF 77.0.1 (64-bit) [Mozilla Firefox for Ubuntu canonical- 1.0, but the problem has been present for the last 2-3 months over those versions current. When I open… (read more)

I'm using FF 77.0.1 (64-bit) [Mozilla Firefox for Ubuntu canonical- 1.0, but the problem has been present for the last 2-3 months over those versions current. When I open a folder on my bookmarks toolbar, the menu pops up on another display. If I just move my mouse down, as if the menu were immediately below the folder link, the corresponding rows on the menu on the other display are highlighted. However, clicking at that point does not select that menu entry. I must move my mouse over to where the menu is displayed, all the way being careful to not move outside of the Y dimension range of that menu (or it vanishes). This does not happen on all folders on the menu, but the ones it happens on vary from day to day. Prior to the version of FF that I am on, it would only happen once to a given menu and then it would start opening the menu where it should. I currently have 15 folders showing on the toolbar and 5 of them consistently misbehave.

I'm on Ubuntu Linux 18.04 using the Gnome desktop/window manager (not Wayland). I am using a Dell Laptop XPS-13, connected to a Dell DisplayPort dock which drives two external displays, on which I usually do all my work. If I drop back to just the laptop, all the folder menus display properly. In addition, with the dock connected and the two external displays, if I move the FF window to the laptop's display, the menus display properly. However, in my use of multiple applications, no application besides FF exhibits this problem. If I open a private session, the problem is not exhibited.

Adding a screenshot example. I had to crop it on the bottom side to fit in the 1024 Byte limit for attachments. On the bottom, you see a black area on the left, which is where there is no monitor. On the right is a portion of my laptop's display (cropped on the bottom). On the top are the two displays, and the portion just above the laptop display is my right display, and left is left.

Asked by Kevin Buchs 1 week ago

Answered by Kevin Buchs 1 week ago

  • Solved

Specific website crashes PC when using Firefox but not Chrome

Windows 7 Pro 64bit Athlon Phonom II X555 12GB DDR2 Asus M4A88T-V EVO/USB3 motherboard with integrated graphics Firefox 79.0 64bit (updated from a previous version but I … (read more)

Windows 7 Pro 64bit Athlon Phonom II X555 12GB DDR2 Asus M4A88T-V EVO/USB3 motherboard with integrated graphics Firefox 79.0 64bit (updated from a previous version but I did not make note of the previous version number)

Whenever I go to the login page at this site: https://community.ui.com/ using Firefox, my computer blue screens. Sometimes I will see the demo animation in on the right get all garbled and if I close FF quickly, no blue screen. Other times my whole screen just goes blank before I have a chance to do anything and then the blue screen. This does not happen with Chrome or Edge. These are 100% repeatable. ALWAYS with Firefox, NEVER with Chrome or Edge. Blue screen logs show errors related to atikmpag.sys (my graphics driver) and dxgkrnl.sys (DirectX). I checked for a graphics driver update; there was none. So I uninstalled and reinstalled using a fresh download from the motherboard manufacturer's website (using embedded graphics, no discreet GPU in this system). Did not solve the issue. I don't recall what version of Firefox I was using, but I updated to 79.0 and also tried ESR. No change. Ran Mozilla's recommended refresh procedure which removes extensions and resets settings. No change. Booted Windows into Safe Mode and the problem does NOT occur. When I booted back into normal mode, I uninstalled the graphics driver again and tried with default settings -- problem doesn't happen!

While this appears to be an issue with the graphics driver, it only happens in FF, so there seems to be an issue with the two interacting. The latest Firefox crash report listed in about:crashes is from November 2019, long before this issue was discovered. I assume that because the whole computer is crashing with a BSOD, FF doesn't register the crash.

Asked by kosmicken 1 week ago

Answered by FredMcD 1 week ago

  • Solved

websites saved in Lockwise display wrong website info

Trying to figure if my computer is secure. The info for some websites is wrong on the Lockwise list: always with an m. in front of the real website: ie in Lockwise, costc… (read more)

Trying to figure if my computer is secure. The info for some websites is wrong on the Lockwise list: always with an m. in front of the real website: ie in Lockwise, costco.com is listed as m.costco.com and att is listed as m.att.com Obviously I'm not about to click on something that doesn't look right. I'm wondering if these are fake websites?

When I contact the company they say they don't use anything with an m. in front of their website name

Really appreciate your help!

Asked by Lynndyg 1 week ago

Answered by cor-el 1 week ago

  • Solved

pictures ot shown

Hi, Since updating to the latest Firefox for MacOs (79.0-64bit), the pictures on this website: (https://www.marktplaats.nl/) do not load. I tried with Safari: no problem.… (read more)

Hi,

Since updating to the latest Firefox for MacOs (79.0-64bit), the pictures on this website: (https://www.marktplaats.nl/) do not load.

I tried with Safari: no problem.

What's going on?

Dennis

Asked by daringeling 1 week ago

Answered by FredMcD 1 week ago

  • Solved

Firefox "Not Responding" for 2 Days

Every time I try to open Firefox, I get a "Not Responding" message. I've attempted to open it in "Safe Mode" but I keep getting same "Not Responding." I want to avoid "… (read more)

Every time I try to open Firefox, I get a "Not Responding" message. I've attempted to open it in "Safe Mode" but I keep getting same "Not Responding." I want to avoid "Refresh," because I will lose extensions, etc. I also restarted twice, but still have problem. Any advice?

Asked by efazzini 1 week ago

Answered by FredMcD 1 week ago

  • Solved

One thread is mysteriously hidden

I received a message from someone in Firefox and answered it. I tagged their message. When I came back a little later, the tagged message had disappeared. Other messages… (read more)

I received a message from someone in Firefox and answered it. I tagged their message.

When I came back a little later, the tagged message had disappeared. Other messages with the same color tag were still visible, just that one. The person responded to my message, and Thunderbird said I had an unread message to that account, but I couldn't see it! I had to look at it on my phone, and answer it that way. My phone is set up to automatically send me back a copy of my own message. That message, also, was not visible in Thunderbird, but it said I had an unread message.

I seem to have somehow accidentally hidden that thread, but I can't figure out what I did or how to unhide the thread. I thought Thunderbird was malfunctioning, and I closed the app and opened it again, but nothing changed.

I'm on a Mac running OS X 10.15.6 Catalina. Thunderbird is 68.11.0 -- up to date.

Asked by Barubiito 1 week ago

Answered by Matt 1 week ago

  • Solved
  • Locked

Videos won't play in Nightly

I installed Nightly hoping to be able to play videos. It worked for a while but has recently stopped. I have a screen shot with the error and the version of nightly. I… (read more)

I installed Nightly hoping to be able to play videos. It worked for a while but has recently stopped. I have a screen shot with the error and the version of nightly. I am running Fedora 64 bit with the updates installed.

Asked by vhradice 5 months ago

Answered by vhradice 5 months ago

  • Solved

Enhanced tracking protection

The enhanced tracking protection badge is present on the address bar. But once it's clicked, it says that enhanced tracking protection is off for that particular site, wh… (read more)

The enhanced tracking protection badge is present on the address bar. But once it's clicked, it says that enhanced tracking protection is off for that particular site, which isn't the case. Even if I toggle it on, once the page reloads, the badge shows that enhanced tracking protection is off for that site.

I think it's a bug because irrespective of the enhanced tracking protection being "off", it doesn't affect the functionality

Edit: It wasn't a problem. Actually it was a wrong on my part

Asked by sak06786 1 week ago

Answered by Seburo 1 week ago

  • Solved

login to server smtp.mail.yahoo.com with username xxxxxxx@yahoo.com failed

I just created a new yahoo e-mail acct and am having a problem sending mail through Thunderbird. I get the above message (also attached). I have connected the yahoo acc… (read more)

I just created a new yahoo e-mail acct and am having a problem sending mail through Thunderbird. I get the above message (also attached). I have connected the yahoo acct to the gmail app on my phone and have no problems sending mail from my phone. I can also logon to yahoo directly and send mail.

I can receive mail without any problems in Thunderbird, I just can't send mail. I have another yahoo acct in Thunderbird, setup exactly the same as the new one (server settings and acct settings) and have no problems with the other acct.

I'm attaching pix of the message and the settings for the acct in Thunderbird. It would be greatly appreciated if someone could give me some suggestions as to how to solve this problem.

Thanks in advance, Lew

Asked by LewisJay 1 week ago

Answered by sfhowes 1 week ago

  • Solved

Firefox won't keep setting on My.Yahoo.Com site

This function worked until a week ago, and still works perfectly on my laptop. It also works fine in Edge and IE. My homepage, My.Yahoo.Com is personalized with several c… (read more)

This function worked until a week ago, and still works perfectly on my laptop. It also works fine in Edge and IE. My homepage, My.Yahoo.Com is personalized with several content boxes, one of which is "Today" (news). Firefox either won't load the content, or it won't work properly (scrolling, etc.). I can no longer preview the individual news headlines. However, if I remove the non working content box and then add the it back, it works fine. Once I leave the page and then return, the same problem returns. My system is a desktop with WIN10 Pro 64-bit, 16gb, all latest updates, and Firefox v79.0.

Asked by ejeltrup 1 week ago

Answered by cor-el 1 week ago

  • Solved

Message content not displaying

I migrated to a new PC, installed Thunderbird, and copied over my Thunderbird folder from the old PC. When I launch everything looks OK but when I open a message (any mes… (read more)

I migrated to a new PC, installed Thunderbird, and copied over my Thunderbird folder from the old PC. When I launch everything looks OK but when I open a message (any message in any folder) no content is displayed. There's no header, no message, nothing at all except a new tab for the message. If I view Message Source or Print Preview it shows that the content is there, so I'm not sure why Thunderbird isn't displaying it.

Asked by Disk Crasher 1 week ago

Answered by sfhowes 1 week ago