All Products Support Forum

Like the title says, certain part of UI, including text fields, are displaying the font shown in the screenshot I added. I tried disabling add-ons and updating the app, but neither worked.

I have used Firefox since forever, was a Netscape user in the past

But for about 3 months Firefox simply is no good anymore\

It is more and more sites I can not access with Firefox and have to use Edge instead.

Last example, just now

https://www.cibc.com/en/journeys/new-to-canada.html

See screens attached

This is just one example, many other sites simply do not open, or open properly, in Firefox

WHAT IS HAPPENING?

Thank you

Dear Community,

I try to open "weverse.io" but it doesn´t work... I can open weverse.io/account, m.weverse.io/bts/artistpedia and weverseshop.io/ but not the official website. And I don´t know what else to do. I´ve uninstalled Firefox and downloaded it again, i´ve deleted cookies, cache, DNS cache and other delateable things, checked my security system and deactivated ghostery... I´ve got the same problem with edge and chrome. The browser from Avira works... I don´t understand why it doesn´t work with firefox anymore. Edge tells me "Hmmm...this website is not available right now. The connection appears to have been disconnected from weverse.io." Maybe that´s helpfull... Does anybody have an idea what I can do?

Thank you :)

Using version 115.3.3 vertical view, folder pane, message pane. running on a 4K monitor at almost full window size the combined inbox automatically scrolls when I am deleting messages and the messages I am working on move the top out of view. I then have to scroll back down to see the message. Then it will again auto scroll to the top out of view. This is making thunderbird useless as it is wasting my time scrolling endlessly to see my messages. How can I disable the scrolling on the inbox?

Just started using Thunderbird two weeks ago and imported address books from Outlook. I've spent hours fixing and updating address books. This morning, I came in and there were no address books. Everything was empty.

I checked the profile for the .mab files and there are none.

Any thoughts?

PS this brings up another question, how do you backup address books?

Hi, please helpme with this! from auto update SUPERNOVA version, Thunderbird hangs aleatory many times a day with Windows message "not responding", I was tried this without luck:

• waiting a whole night for program response
• troubleshooting mode (without plugins)
• clear startup cache
• organize my email accounts by cleaning the oldest ones (I went from 18 to 11)
• Compact everything
• Disabling all message filters

Also, the hang occurs at any time, rarely a few days, many times another, and never generates a bug report to send.

I think it is important information: My Profile folder has 159 Gb, 1,496 files in 155 folders: emails accumulated in almost 2 decades.

Hi, I've installed you browser on different devices (Mac and Windows PC). After last upgrade I've a lot of problem. Firefox doesn't work anymore. It crash at the start stopping itself without charging any internet pages. I think the problem was in your last upgrade file, because I ve the same issue both with windows and Mac platform...please help me.

Thank a lot.

When I try to watch a movie (on website flixhq.to) it gives me error code 232011 and then i change the server my subtitles don't work. I tried different websites but the same thing happens. I've done all the troubleshoot methods possible. I only have this problem on my laptop, when i use this website on my phone it works properly. I've never had a problem with this website before ,this all started beginning of this month. Someone please help me fix this!

115.4.1 is terribly slow. When stuff is going on in background like downloading or filtering, I cannot use the interface to select messages or folders. It is very annoying. I can only imagine that when I archive 1000 or more messages every 6 months, that the system is going to choke.

Didnt use Thunderbird for 2 weeks. On return from trip last week, tried to open what seems to be a new version of TBird. Tried many times--each time crashed. Tried troubleshooting mode--also crashed each time. Has never opened in the new format.

 Some recent crash reports: 
bp-623fc874-02c1-428b-a374-9bc100231023 

bp-1e1ab409-5839-4f7f-a333-bdc0b0231023 bp-470996a8-385d-4f53-b30b-af2570231023

bp-683b1b67-0a33-4304-8658-f36c50231022 

bp-4ab8d633-366e-49ff-a12d-2d2ca0231022. Thanks.

Recently, in the past month or so, I have been having issues with my VPN addon Private Internet Access, my email provider Shortwave, and loading numerous websites. I tried troubleshooting it for a few weeks individually but it took a full Firefox refresh last week to get things working again. And it took only another week for everything to stop working again. The images in my emails are no longer loading (same issue as before), but they load in Gmail and I can download the emails properly, my VPN addon crashes and can't stay logged in same as before, and websites such as Nextdoor (I hate the drama but love the free goods) won't load the items for sale same as before.

I don't want to have to refresh every week, especially since I this is the computer I use for work and the amount of things I have to log back into is insane.

The "Layout.css.page-size.enabled" configuration parameter = False ,worked effectively in previous versions, but after updating to Firefox 119.0, it no longer works whether I set it to True or False.

Orientation option is missing when I try to print documents from a website. The Firefox Print Preview window, which usually allows orientation choices for printing, is now not available.

Please advise. Thanks!

When attempting to send emails from several of my email addresses via Thunderbird a warning message displays: “You are about to override how Thunderbird identifies this site. Legitimate banks, stores, and other public sites will not ask you to do this. Location: smtp.astound.net:587 Get Certificate [a Button] This site attempts to identify itself with invalid information. View [a ButtonAdd] Wrong Site The certificate belongs to a different site, which could mean that someone is trying to impersonate this site. [checkbox] Permanently store this exception. Confirm Security Exception [Button] Cancel [Button]”

Behind that message another error message displays: “Sending of the message failed. Unable to communicate securely with peer: requested domain name does not match the server’s certificate. The configuration related to smtp.astound.net must be corrected.”

My main email xxx@astound.net works fine. However several other email addresses xxx1@astound.net, xxx2@astound.net trigger those messages when attempting to send from those addresses. I can send OK from web mail, but that error occurs when attempting to send via Thunderbird. When I set up all of those email addresses earlier this year they all sent fine from Thunderbird. As recently as September 5th, 2023 I have successfully sent from those email addresses. It looks like a new version of Thunderbird was deployed a week or two ago based on seeing some differences in the interface and other behavior. I have been using eset antivirus for years. I recently loaded Malwarebytes on this system. From certificate which displays when clicking on view: Subject name is mail.astound.net Issuer is GoDaddy.com, Inc. Validity NOT BEFORE MON, 21 AUG 2023 19:01:06 GMT NOT AFTER SUN, 15 SEP 2024 13:31:42 GMT

Questions: 1. Should I accept the security exceptions? (I am reluctant to do so without understanding the reason it is warning me.) 2. Any ideas of what is triggering these messages and stopping me from sending emails from those addresses because an issue relating to the server’s certificate is detected? 3. Why would this be happening for all of my astound email addresses except for the main one that I use? (the one difference I see in the account settings is that the smtp server for the main email which sends fine is mail.astound.net, whereas the smtp server name for the others is smtp.astound.net The port is the same for all, 587.)

Websites and their pages slow way down when I have Malwarebytes Browser Guard turned on. This only started a couple of months ago, I had no problems before then. Could this be an issue with the Malwarebytes browser guard or a Firefox update? Thanks for any help you can be, Larry

When I open browser on my windows 11 PC, I am besieged by notifications from online British newspaper "Metro.CO.UK." I cannot discover a way to stop the notifications. What's up with it?

Woke up this morning and my stupid phone had updated to the new, awful, Firefox on Android: ‎ 119.0 (Build #2015980915), 367d60e851+ GV: 119.0-20231019122658 AS: 119.0

To my horror I was seeing images on webpages, totally ruining my browsing experience. The main reason I use firefox on Android is because it allows me to turn off media. I don't want to see any of that, almost always entirely irrelevant, distraction. Now I'm going to have to use Samsung internet and continually click reader mode. This is NOT about ad blocking, it is not about saving data. It is about drastically improving the browsing experience. Please reinstate blocking of all images and videos.

Hello :) Since one of the 2022 Firefox updates, I am constantly experiencing font rendering issues when the hardware acceleration is enabled. It occurs after a while of browsing on all websites, regardless of font family. See the attached screenshots.

Windows 11 Pro (upgraded from 10 where the problem also occured), GeForce GTX 1070Ti, 2x 4k monitor.

I reinstalled nVidia drivers from scratch, cleared the Firefox data, even experimented a bit with Direct2D settings in about:config; disabling the extensions (ABP, Simple Tab Groups) does not help either. The problem disappears completely when the hardware acceleration is off, but obviously I would like to have it on (for Google Maps, Twitch, hi-res videos, etc.)

I've always loved Firefox and still do. How do I make it love me back? ((-;