Showing questions tagged: Show all questions

youtube not loading correctly

For the last week or so I've been having a frequent problem with YouTube not loading-see attached screen shot. Sometimes reloading the page works, but, not all the time.… (read more)

For the last week or so I've been having a frequent problem with YouTube not loading-see attached screen shot. Sometimes reloading the page works, but, not all the time. Cookies and cache are cleaned several times a day. I have the same issue, but, much less frequently in Chrome. So I'm not sure if this is a browser problem or a YouTube problem. I appreciate anyone's comments. Thanks

Asked by arejfour 6 days ago

Last reply by cor-el 5 days ago

Marking email as read immediately after download

Hi, I've problem with TB client. We using 1 email addres support@xyz.com for some people. It works for everyone except one person. Immediately after recive email (without… (read more)

Hi, I've problem with TB client. We using 1 email addres support@xyz.com for some people. It works for everyone except one person. Immediately after recive email (without click and see that) it's automatically marked as read. I don't know which messages are new and which are already read and done. I compared the configuration and it's the same on every device. System: WIN 10, Protocol: IMAP TB version: 78.11.0

Asked by steo 6 days ago

Last reply by Matt 3 days ago

Shutting down my computer makes me lose everything.

Ever since I began using a Mac desktop computer (in 2018), every time it was shut down or restarted, all of my Firefox settings, add-ons, bookmarks, logins, cookies, and … (read more)

Ever since I began using a Mac desktop computer (in 2018), every time it was shut down or restarted, all of my Firefox settings, add-ons, bookmarks, logins, cookies, and history disappeared. Everything is returned to the defaults as if I never had Firefox on my computer before. I never had this problem with any Windows computer, so I thought this problem must be compatibility with Apple not being good. But it works fine as long as I don't close my browser completely. What is going on? Is this fixable?

My operating system is still Mojave, but Firefox is up to date. I only have a desktop computer and like it that way.

Asked by Andrea 6 days ago

Last reply by cor-el 5 days ago

Aurora launcher

My phone (android 9.0) came with Aurora launcher pre-installed, however i dont want to use it and wwant to uninstall but i am unable to. It is not showing up on my librar… (read more)

My phone (android 9.0) came with Aurora launcher pre-installed, however i dont want to use it and wwant to uninstall but i am unable to. It is not showing up on my library in play store. Under application management there is no uninstall button. There is also no place to set a specific launcher as default. If i install another launcher it gets cleared as soon as i clear my recent apps and then reverts back to aurora. This is frustrating because i cant drag app icons to my homescreen or remove icons frommt homescreen. I can, however, move an icon around on the homescreen. Can someone PLEASE help me??

Asked by venterelzita 5 days ago

Last reply by kbrosnan 5 days ago

je ne comprends pas l'anglais et je ne peux pas profiter du VPN

­ ­ ­ Bonjour, Je ne parle pas anglais ni autre langue que le français. I do not understand. C'est un vieux reste de ce que j'ai appris à l'école il y a 55 ans ou years. … (read more)

­ ­ ­ Bonjour, Je ne parle pas anglais ni autre langue que le français. I do not understand. C'est un vieux reste de ce que j'ai appris à l'école il y a 55 ans ou years. J'espère que la personne qui me répondra parlera français car j'ai payé pour un VPN et je ne comprends à quoi cela me sert. Je n'ai pas assez de connaissances en informatique et internet et du coup je ne sais pas ce que j'achète. Ce VPN me sert à quoi ? Merci pour votre réponse en français sinon, je ne saurai jamais à quoi sert le VPN. Bien à vous. Tana ZI-OU-DOU-WOLFF Envoyé depuis l'application Mail Orange



Le 08/06/2021, à 13:51, Mozilla a écrit :

­ ­­ ­­­ ­­ ­ ­­­ ­­­­ ­­­­­ ­­­­­­ ­­­­­ ­­­­­ ­­­­­­ ­­­­­ ­­­­ ­­­

­­­­­­ ­­­­­­­ ­­­­­­­­ ­­­­­­­­­ ­­­­­­­­ ­­­­­­­ ­­­­­­ ­­­­­­­­­ ­­­­­­­­­­ ­­­­­­­­­­­ ­­­­­­­­­­­­ ­­­­­­­­­­­ ­­­­­­­­­­ ­­­­­­­­­ ­­­­­­­­­­­­ ­­­­­­­­­­­­­ ­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­ ­­­­­­­­­­­­­ ­­­­­­­­­­­­ Mozilla ­­­­­­­­­­­­ ­­­­­­­­­ ­­­­­­ ­­­­­­­ ­­­­­­­­ ­­­­­­­­­ ­­­­­­­­ ­­­­­­­ ­­­­­­ ­­­­­­­­­ ­­­­­­­­­­ ­­­­­­­­­­­ ­­­­­­­­­­­­ ­­­­­­­­­­­ ­­­­­­­­­­ ­­­­­­­­­ ­­­­­­­­­­­­ ­­­­­­­­­­­­­ ­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­ ­­­­­­­­­­­­­ ­­­­­­­­­­­­ ­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­­­­ Hello!

­­­­­­­­­­­­­­­­­­­­­­­­ Thanks for your email. We love hearing from you! Unfortunately, we can't always get back to everyone. So here are some answers to questions we get a lot. Hopefully they'll help.

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­­­­­­­­­­­­­­­­­­­­­­­­ Take care, ­­­­­­­­­­­­­­­­­­­­­­­­The Mozilla Team

­­­­­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­ ­­­­­­­­­­­­ ­­­­­­­­­ ­­­­­­ ­­­­­­­ ­­­­­­­­ ­­­­­­­­­ ­­­­­­­­ ­­­­­­­ ­­­­­­ ­­­­­­­­­ ­­­­­­­­­­ ­­­­­­­­­­­ ­­­­­­­­­­­­ ­­­­­­­­­­­ ­­­­­­­­­­ ­­­­­­­­­ ­­­­­­­­­­­­ ­­­­­­­­­­­­­ ­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­ ­­­­­­­­­­­­­ ­­­­­­­­­­­­ ­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­

­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­This is an automated email. If you received it in error, no action is required. For more information, please visit Mozilla Support. ­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­ Mozilla ­­­­­­­­­­­­­­­­­­ ­­­­­­­­­­­­­­­­­­2 Harrison St. #175, San Francisco, California 94105 USA ­­­­­­­­­­­­­­­­­­Legal • Privacy ­­­­­­­­­­­­­­­ ­­­­­­­­­­­­ ­­­­­­­­­ ­­­­­­ ­­­

Asked by ZI-OU-DOU-WOLFF 5 days ago

Last reply by MagsMoz 3 days ago

An opened eMail jumps or hides itself

When opening an eMail, all of it cannot be seen. Here are the steps to create or see the problem. Steps to show the Thunderbird v78.11.0 Problem Our Computer Configurati… (read more)

When opening an eMail, all of it cannot be seen. Here are the steps to create or see the problem.

Steps to show the Thunderbird v78.11.0 Problem Our Computer Configuration Windows 7 Professional Thunderbird v78.11.0 Options under Reading & Display are set to Open messages in: “A new message window”

  1. Open Thunderbird
  2. Double-Click an eMail in the Inbox to open it. The eMail opens in a new window. When it opens, it's window is horizontally about ½ of the width of the monitor screen, and vertically that window's top edge is at the top of the monitor screen, and that window's bottom edge extends below the bottom of the monitor screen.
  3. Click on the Top Edge of the eMail's window to drag the window's top edge downward, to make the height of the window shorter. As soon as you mouse click and start to drag the top edge down, the top of that window jumps below the mouse, towards or to the bottom of the screen.

That is the first step of the problem.

Asked by AMSOIL Depot 5 days ago

Last reply by Matt 5 days ago

Facebook can't load

When I want to open the facebook website, i get this error in the newest version of firefox. Fehler: Gesicherte Verbindung fehlgeschlagen Beim Verbinden mit www.facebook.… (read more)

When I want to open the facebook website, i get this error in the newest version of firefox.

Fehler: Gesicherte Verbindung fehlgeschlagen

Beim Verbinden mit www.facebook.com trat ein Fehler auf. PR_END_OF_FILE_ERROR

   Die Website kann nicht angezeigt werden, da die Authentizität der erhaltenen Daten nicht verifiziert werden konnte.
   Kontaktieren Sie bitte den Inhaber der Website, um ihn über dieses Problem zu informieren.

When I use the edge browser, facebook load whiteout problems. Whats getting wrong here?

Kind regard Tim

Asked by tim160680 5 days ago

Last reply by FredMcD 5 days ago

Bizar test display

Hello, Since recently, some part of text of the pages doesn't displaying correctly. Allow pages to use their own font is on, Private life and security is on normal not on… (read more)

Hello, Since recently, some part of text of the pages doesn't displaying correctly. Allow pages to use their own font is on, Private life and security is on normal not on strict. Text display correct in safe mode. Any advice ?

Raphaël

Asked by raphaelzighmi 5 days ago

Last reply by cor-el 5 days ago

after update pages load and open slow

Several days ago an update was pushed and after this both my PC and my laptop (at different locations) load and open everything on firefox very slow. Sometime they lock u… (read more)

Several days ago an update was pushed and after this both my PC and my laptop (at different locations) load and open everything on firefox very slow. Sometime they lock up and I have to wait several minutes before anything happens Everything else on both computers works like it always has and internet speed is good and both locations, over 200m This problem happen on both systems as soon as the update was loaded. Has anyone had this problem? Thanks! Bob

Asked by itsatemp 5 days ago

Last reply by cor-el 4 days ago

Firefox does not work properly

Hi have som problems with firefox, on some webs buttons or fields does not change or run when i click on it or it puts back to defauld cant do any changes in forms all re… (read more)

Hi have som problems with firefox, on some webs buttons or fields does not change or run when i click on it or it puts back to defauld cant do any changes in forms all resets to default, i tested firefox reset but nothing helped, other browsers works fine on the webs

Any idea what could happend?

Asked by iM3 5 days ago

Last reply by FredMcD 4 days ago

Toolbar reappearing

On Firefox for Android, while scrolling certain websites such as Google and Wikipedia, the toolbar disappears normally while scrolling down, but periodically reappears wi… (read more)

On Firefox for Android, while scrolling certain websites such as Google and Wikipedia, the toolbar disappears normally while scrolling down, but periodically reappears without me changing anything. This is not an issue with the way I scroll, as this issue started several weeks ago. This is likely an issue with my phone's touchscreen, but it doesn't happen to this degree in other apps, and it doesn't happen at all in other browsers.

Is this a common issue with a solution? And if not, is there a way to permanently pin the toolbar to the top of the screen so it doesn't disappear after scrolling down?

Asked by cheesewad23 4 days ago

Last reply by Seburo 2 hours ago

Firefox gets regularly disconnected from internet

Hi, Since I installed Firefox 89 (Windows 10 and 8.1), Firefox keeps losing the connection to Internet. I have to close the browser and re-open it to be connected again.… (read more)

Hi,

Since I installed Firefox 89 (Windows 10 and 8.1), Firefox keeps losing the connection to Internet. I have to close the browser and re-open it to be connected again. When the connection is lost, I can go to another browser and it works fine, the issue is only with Firefox. Any idea?

Asked by Dock06 4 days ago

Last reply by FredMcD 4 days ago

Can't Subscribe to Microsoft365 Folders

Using Microsoft365 account with Oauth2. Subscribing to folders does not work. The only folders that show after subscribing is Inbox and Trash. Restarting Thunderbird show… (read more)

Using Microsoft365 account with Oauth2.

Subscribing to folders does not work. The only folders that show after subscribing is Inbox and Trash. Restarting Thunderbird shows the folders I tried to subscribe to briefly before it disappears.

Unchecking Show only subscribed folders works in showing all folders, but I have too many folders and want to specify folders.

Asked by airyimbin 4 days ago

Last reply by Matt 3 days ago

Clicking on URL bar showing cursor in Search bar. 89.0 (64-bit)

Hi, After updating to 89.0 (64-bit) I am facing issue that my browser showing cursor in Search bar when I click URL bar. Typing showing in URL bar but cursor is not there… (read more)

Hi,

After updating to 89.0 (64-bit) I am facing issue that my browser showing cursor in Search bar when I click URL bar. Typing showing in URL bar but cursor is not there.

Asked by usman.ghani599 3 days ago

Last reply by Franz_von_Suppe 3 days ago

Menus are blank

Starting sometime recently, dropdown menus such as the main menu and the library menu give a white rectangle the size of the menu. Restarting in safe mode does not help.… (read more)

Starting sometime recently, dropdown menus such as the main menu and the library menu give a white rectangle the size of the menu. Restarting in safe mode does not help. Using a new, empty profile does help. Exiting, deleting my profile cache directory, and restarting does not help.

This is likely related to https://support.mozilla.org/en-US/questions/1288037 but that person was helped by deleting the cache directory.

I would prefer not to have to redo all my customizations.

Asked by kdo111 3 days ago

Last reply by cor-el 2 days ago