Showing questions tagged: Show all questions

Gmail integration problem please help

Hi, I hope someone can help me because I am about to lose my mind. I have two Gmail /IMAP accounts that I access through Thunderbird 91.5.0 (64-bit) on Windows 7 machine … (read more)

Hi, I hope someone can help me because I am about to lose my mind. I have two Gmail /IMAP accounts that I access through Thunderbird 91.5.0 (64-bit) on Windows 7 machine One of them is literally empty with no emails stored in gmail servers. That one is wrorking fine. The other one has around 500 emails on Gmail servers with multiple labels. This one is taking forever to sync with thunderbird: sending and receiving messages is taking forever. I have tried everything: Subscribing, unsubscribing, deleting thunderbird, reinstalling it, deleting profiles...nothing is helping. The problem started 3 days ago. I never had a single problem in the last 10+ years with this very setup. I will need to find a thunderbird alternative unless someone here can somehow help me. thank you very much.

Asked by rond056 2 days ago

Last reply by Matt 6 hours ago

Font Chnage

In firefox my font is changing while in brave browser the font is default. See the screenshots below.. The first screenshot is of FireFox and the second is of brave brows… (read more)

In firefox my font is changing while in brave browser the font is default. See the screenshots below.. The first screenshot is of FireFox and the second is of brave browser.. Firefox changes the font please help me.

Asked by Falcon 9 hours ago

Last reply by jscher2000 7 hours ago

Nothing is working on firefox browser

Nothing will open at all, not even the home page. It's been stuck like this, even after reinstalling, refreshing, restarting my computer. I can even open settings. I don'… (read more)

Nothing will open at all, not even the home page. It's been stuck like this, even after reinstalling, refreshing, restarting my computer. I can even open settings. I don't know if I accidentally deleted a file or something but it still doesn't work after deleting and downloading it again.

Asked by galaxyboy542 15 hours ago

Last reply by FredMcD 9 hours ago

Multiple instances of Firefox spamming my computer, even with no pages open

When I open Firefox, I'm getting ** 12 ** instances of Firefox opening up and spamming the hell out of my hard drive (even slowing down other processes), even without ope… (read more)

When I open Firefox, I'm getting ** 12 ** instances of Firefox opening up and spamming the hell out of my hard drive (even slowing down other processes), even without opening a page (I have mine set to not open any pages on loading Firefox). This is annoying and intolerable. I have looked around to find a workaround, but the only post was from last year, and gives instructions to turn off recommended settings, then says to set Firefox instances to 1, where there is no way to do that in that section on the version I'm running. So, how do I fix this? I want the hard drive spamming stopped.

Asked by Browzilla 1 day ago

Last reply by jonzn4SUSE 10 hours ago

"Hmm. We’re having trouble finding that site." since Firefox 96

Ever since I updated to Firefox 96, I have been receiving the error message "Hmm. We’re having trouble finding that site." at times. Refreshing does help. This did not se… (read more)

Ever since I updated to Firefox 96, I have been receiving the error message "Hmm. We’re having trouble finding that site." at times. Refreshing does help. This did not seem to happen with Firefox 95. I am currently on Firefox 96.0.2. I tried restarting the computer, tried refreshing Firefox, tried disabling hardware acceleration, etc., and the issue still persists.

Asked by sabbath99 13 hours ago

Last reply by cor-el 11 hours ago

unable to connect to imap

I frequently get this error message preventing me getting mail or saying it can't keep a copy of a sent email. The problem doesn't persist but seems to cure itself. It a… (read more)

I frequently get this error message preventing me getting mail or saying it can't keep a copy of a sent email. The problem doesn't persist but seems to cure itself. It appeared to begin in late autumn 2021.

I am using Thunderbird 91.5.0 with Windows 10 21H2

I have tried reducing my Maximum number of server connections to cache from 5 to 3

I do not have any other computers or a smartphone

My broadband connection is branded "John Lewis" and supported by Plusnet

Asked by IanatHarrogate 17 hours ago

Last reply by Matt 14 hours ago

Firefox is managed by organization

Hello, I am using a personal PC. So I don't require the Firefox to be managed by an organization. In settings it shows "Your browser is being managed by your organization… (read more)

Hello, I am using a personal PC. So I don't require the Firefox to be managed by an organization. In settings it shows "Your browser is being managed by your organization" . On clicking on it, it says "The Enterprise Policies service is active but there are no policies enabled". I have attached screenshots for the same. Does any one know how to resolve this bug?


edit: fixed formatting cause by space before I am

Asked by Gourav 1 day ago

Last reply by cor-el 14 hours ago

Browser is Stuck, please help!

So this started with Chrome, the browser just stopped loading, it would open but I could never get a website to open. So I changed to Foxfire, and it worked fine. Now it… (read more)

So this started with Chrome, the browser just stopped loading, it would open but I could never get a website to open. So I changed to Foxfire, and it worked fine. Now it is doing the same thing. I open the browser, but no web pages will open. I have uninstalled and reinstalled, restarted my computer, run countless Norton scans, my computer is just a year old, I am online and I've used all the troubleshooting devices I can find. I don't know what is going on and could really use some help. The only error I get is 'Timed out'.

The connection has timed out

An error occurred during a connection to support.mozilla.org.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Asked by ladya352012 19 hours ago

Last reply by cor-el 15 hours ago

Unlock Firefox

Suddenly I cannot send email. I get a message: "Unlock Firefox". This seems to have occurred after the last update on both my tablet and cell phone. My PC functions prop… (read more)

Suddenly I cannot send email. I get a message: "Unlock Firefox". This seems to have occurred after the last update on both my tablet and cell phone. My PC functions properly. How do I unlock Firefox?

Asked by alphege 18 hours ago

Last reply by cor-el 15 hours ago

Firefox Developer Edition - Windows 11 Issue

Ever since upgrading to windows 11 firefox developer edition will not work for me at all. I have reinstalled it multiple times now and every single time its the same thi… (read more)

Ever since upgrading to windows 11 firefox developer edition will not work for me at all.

I have reinstalled it multiple times now and every single time its the same thing, after a fresh install I can open the browser and use it once to visit a single webpage and then it breaks forever:

  • - None of the tabs will load anything at all including any of the settings pages or debug/troubleshooting page (about:<page>) - its like it doesnt even attempt to load anything its completely unresponsive
  • - Clicking on any buttons in firefox/options menu do nothing
  • - If i close it i see between 2-10 firefox processes appear in my task manager which i have to go through and end each task before i am able to open the browser up again and even then that doesnt always work.
  • - Because it opens a bunch of processes when you close the browser and this prevents it from re-opening it is not possible to put it into troubleshooting mode
  • - Even after a fresh install (described below) after re-installing the browser it always opens for the first time with a message saying that 'I have reinstalled firefox would i like to refresh the browser' with a button to refresh - If i click this refresh button it instantly breaks it

In order to fix this I have to completely remove firefox from my machine including:

  • - Everything in my users folder
  • - Everything in program files/programdata
  • - Search my C:\ drive and remove all traces of mozilla/firefox i can find
  • - Clear all temp files
  • - Run a disk cleanup
  • - Restart my machine

Before i can attempt to install firefox again. If i dont do this after i reinstall it opens firefox up in exactly the same state it was in before i uninstalled it, same tabs open & completely unresponsive.

If you could please help me find a solution as i have been using firefox developer edition for work for years now and no other browsers compare.

Asked by Web Passion 1 day ago

Last reply by jonzn4SUSE 1 day ago

Firefox stalls on youtube videos. No other browser does that. Why?

Firefox stalls and stops on youtube videos. Chrome, Chromium, Opera do not. Same computer-Linux Mint-only Firefox fails. Tried reinstall, tried all the answers on the int… (read more)

Firefox stalls and stops on youtube videos. Chrome, Chromium, Opera do not. Same computer-Linux Mint-only Firefox fails. Tried reinstall, tried all the answers on the internet, nothing works. I've used Firefox for years and never had this problem. Guess I'll have to move on unless there is a REAL fix for this

Asked by geosimonis 1 day ago

Last reply by jonzn4SUSE 1 day ago

Firefox keeps crashing upon watching Twitch, YouTube, or browsing Reddit

Hi, I'm very lost as to why Firefox has suddenly starting crashing on me very frequently over the past 3 or so days, after Firefox's latest update. I first noticed it whe… (read more)

Hi, I'm very lost as to why Firefox has suddenly starting crashing on me very frequently over the past 3 or so days, after Firefox's latest update. I first noticed it when I tried watching streams on Twitch, then I also noticed it on YouTube, and then when casually browsing Reddit. I've gone through all the troubleshooting steps:

  • I've made sure Windows is up to date
  • Firefox is up to date
  • My drivers are all up to date
  • There are no viruses/malware/any issues with my firewall settings and computer security, I've tested and checked everything
  • The crashes DO still happen in Troubleshooting Mode
  • I've checked my RAM using Windows Memory Diagnostic for errors and there are none
  • I've refreshed Firefox, I've cleared my cache, I've done an entire clean uninstall and reinstall of Firefox
  • I'm able to watch streams, videos, and browse Reddit just fine on my other devices and on Google Chrome. This is only an issue I'm encountering with Firefox, which is super disappointing because I've never had a single issue in the past several years I've been using it as my browser ):

I've submitted so many crash reports because it's been crashing so often, but here's the Report ID of the most recent: bp-0b0dac91-ec69-4c9e-a8c0-a622b0220116

I'm so confused and have no idea why this is happening. Any help at all would be greatly appreciated. Thanks!

Asked by BumbleBreeBee 1 week ago

Last reply by jonzn4SUSE 1 day ago

SMTP Timeout error

Hello thunderbird support, please help out: I keep getting this error 'Sending of the message failed. The message could not be sent because the connection to Outgoing ser… (read more)

Hello thunderbird support, please help out: I keep getting this error 'Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again.'

This problem started happening after an update to thunderbird, though this might be coincidental. When I send an email right away it always sends successfully without any issues. I only get the error popup when sending emails that are in the outbox 'send unsent messages' or when I schedule emails using send later.

Here is a list of things that I've tried. I'm using thunderbird on Windows. Email is setup as POP. -I've tried using Windows safe mode, problem still exists -Thunderbird troubleshoot mode, problem still exists -Disabling antivirus, problem still exists (uninstalled the whole antivirus, problem still exists) -Allowed thunderbird in windows firewall, problem still exists -Disabling Windows firewall, problem still exists -Creating a fresh new thunderbird profile under profile manager, problem still exists -Changed from wired to wireless internet, problem still exists -Whether I'm sending fewer emails or many emails, problem still exists -Tried clearing thunderbird: internet cache and cookies using CCleaner, problem still exists -Tried changing all the smtp settings to wrong and then changing them back again, problem still exists -Tried increasing the timeout time mailnews.tcptimeout in Config Editor to 500, and 2000, problem still exists -Tried changing the Connection Settings > Proxy - the 4 different options, makes no difference -Changing the windows clock to a week backwards in time and changing back to correct time

Extra notes: -Creating a new windows local account in Windows on same computer - works no problem! -Using other computers on the same network - works no problem!


I'm totally at my wits end. The username, password, smtp settings, internet connection & settings, computer are all fine. I'll repeat once again the issue, when I send emails immediately it is totally fine every time. When I schedule emails or send from outbox (even a minute later), it comes back with error messages. What is the difference between outbox emails and sending-in-real-time emails that causes this SMTP time out error?

Asked by mozillabird 6 days ago

Last reply by Matt 1 day ago

.pdf doesn't open when forward email

I have a problem with opening .pdf files in Tb. The pdf itself opens normally in the inbox, but when I try to forward a message with an attachment, the pdf will no longer… (read more)

I have a problem with opening .pdf files in Tb. The pdf itself opens normally in the inbox, but when I try to forward a message with an attachment, the pdf will no longer open. A message is displayed: The file C:UsersAdminAppDataLocalTempsmail-1.pdf cannot be opened because the associated helper application does not exist. Change the associations for this file type in preferences. I have the default adobe program set in the files and attachments preferences. I have no idea where to look for the helper applications mentioned in the message. Can anyone help?

Asked by mariusz.szatko 2 days ago

Last reply by Matt 1 day ago

problem with receiving mail

I have a problem with one mail server for several days. Thunderbird downloads late and all the time the same e-mails that it has already downloaded. I checked and there… (read more)

I have a problem with one mail server for several days.

Thunderbird downloads late and all the time the same e-mails that it has already downloaded.

I checked and there is only one e-mail on the server, as it should be.

I checked all the settings and they look ok.

what could be causing such sudden problem?

Asked by krzysztofbrys 2 days ago

Last reply by Matt 1 day ago

Streaming Video Won't PLay

Every since updating to the latest FF, I get messages from every major streaming video service that there is some type of error. Amazon Prime says to update to the latest… (read more)

Every since updating to the latest FF, I get messages from every major streaming video service that there is some type of error. Amazon Prime says to update to the latest version of FF, Pluto just says that it can't load the player, and generates a P-DEV302 error code. Since Chrome and MS Edge work fine, it's across multiple streaming service and it only happened after a FF update, it would seem that something in FF broke/changed. Any ideas?

Asked by tompetrocelli 2 days ago

Last reply by cor-el 1 day ago

Extremely urgent

I just allowed an update to my computer from Mozilla called software updater and now I can't use duckduckgo to search the web. I had to use google to get to this page for… (read more)

I just allowed an update to my computer from Mozilla called software updater and now I can't use duckduckgo to search the web. I had to use google to get to this page for help. Let me know right away how to remove the mozilla updater from my computer and get back to the firefox browser that works. This is interfering with my web searches and banking. This is extremely urgent.

Asked by alubbers 1 day ago

Last reply by TNorth 1 day ago