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  • Archived

All updates were disabled - Add-on "could not be verified for use in Firefox and has been disabled."

I saw a message that my Add-ons were disabled, and when I checked the Add-ons Manager , each of my many Add-ons had a message similar to: "1Password – Password Manager co… (read more)

I saw a message that my Add-ons were disabled, and when I checked the Add-ons Manager , each of my many Add-ons had a message similar to: "1Password – Password Manager could not be verified for use in Firefox and has been disabled. "

Some searches in the forums suggest that that this can be caused my a certificate at Mozilla expiring, I seem to be the only one with this issue at the moment. All of my Add-ons came through the Mozilla store .

I am using version 123.0.1 (64-bit) on OpenSUSE Leap 15.5, and as far as I can see all of my updates are current (and from the official sources.)

What should I do next? I expect I need to wait for a certificate update or something at Mozilla, but if/when that happens how do I verify it did and re-enable my add-ons?

Asked by `Lex 1 year ago

Last reply by cor-el 1 year ago

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  • Archived

Dark background

OK, I asked this question many months ago and still don't have a solution: I inadvertently changed the background of my Thunderbird to black with white text. I have NO i… (read more)

OK, I asked this question many months ago and still don't have a solution:

I inadvertently changed the background of my Thunderbird to black with white text. I have NO idea what I did or how to get it back. I tried this: Menu app icon (3 lines) > Preferences select 'General' Scroll to 'Language & Appearance' click on 'Colours' Text = white Background = Blue uncheck - do not select 'Use System colours' 'Override the colours....' select 'Never' Click on OK

I really hope that someone can help! Thanks in advance.

Asked by musiclady1949 1 year ago

Answered by musiclady1949 1 year ago

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Firefox tabs crashing, causing BSOD

Firefox tabs start crashing all of a sudden and won't stop crashing, until BSOD happens. In my case it caused PFN List Corrupt Blue screen error. How can I identify t… (read more)

Firefox tabs start crashing all of a sudden and won't stop crashing, until BSOD happens.

In my case it caused PFN List Corrupt Blue screen error.

How can I identify the real reason for the crash of the tabs, leading to the crash of the system?

Asked by Rok PZ 1 year ago

Last reply by Rok PZ 1 year ago

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  • Archived

I am running Firefox on Ubuntu 22.04 and it constantly crashes. Trying to determine what is causing this.

I have a new installation of Ubuntu 22.04 on my 2015 Lenovo IdeaPad 300. I have a new SSD HD 1 TB in size and it should work, however, Firefox keeps crashing. Other app… (read more)

I have a new installation of Ubuntu 22.04 on my 2015 Lenovo IdeaPad 300. I have a new SSD HD 1 TB in size and it should work, however, Firefox keeps crashing. Other apps are crashing too.

Asked by Daniel Grindstaff 2 years ago

Answered by Daniel Grindstaff 2 years ago

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  • Archived

Firefox failed to reopen all the pages & tabs from previous sessions after crash, task manager says Firefox(19)

Today for the first time after the latest update 127.0 (64-bit), my many firefox pages and tabs crashed and closed and a pop up to send crash report. So I have fired up … (read more)

Today for the first time after the latest update 127.0 (64-bit), my many firefox pages and tabs crashed and closed and a pop up to send crash report.

So I have fired up firefox again to find only a single page opens up, I have lost probably 16+ pages with multiple tabs on each, been like that for months, I have 32GB memory so there is normally no issues or slowness. However after the crash, even though only a single firefox page is open, windows task manager shows Firefox (20) and if I expand the task, I can see each firefox is taking lots of memory.

So it looks like the old session pages/tabs are still there somewhere but not accessible, I would like to get them back if possible. I went through reseting it to default, disabling the add ons etc but nothing has worked.

Asked by Sean Stevens 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Thunderbird suddenly does not work at all

Starting yesterday 1/30/2023, when I open Thunderbird, it immediately freezes after about 5 seconds after opening. The spinning hour glass immediately starts and I have t… (read more)

Starting yesterday 1/30/2023, when I open Thunderbird, it immediately freezes after about 5 seconds after opening. The spinning hour glass immediately starts and I have to literally close out of the entire program in order to get out of it. I open Thunderbird up and it happens again. I have tried opening in safe mode and disabling all add-ons, but it still freezes after 5 seconds and crashes. Is anyone else experiencing this and what can I do to correct this?

Asked by Jason Cloud 1 year ago

Answered by Jason Cloud 1 year ago

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  • Archived

I have Mozilla Firefox installed years ago. Today I have trouble getting it to run.

I installed Firefox years ago. This morning, when I click on the browser icon, I get this message: Error platform '127.0.2' is not compatible with minVersion>= 127.0.… (read more)

I installed Firefox years ago. This morning, when I click on the browser icon, I get this message: Error platform '127.0.2' is not compatible with minVersion>= 127.0.1 maxVersion<= 127.0.1

What is going on? The browser updates itself so I don't do anything. But now, it doesn't work. I use an alternate browser to send this message to you.

Asked by firefoxhelp.20.sysops 1 year ago

Answered by TyDraniu 1 year ago

  • Archived

Unable to send e-mails after changing ISP

Recently changed broadband provider over to Kinex from Orange. Now we find that we are unable to send any e-mails whatsoever. We can still recieve e-mails. I have spoken … (read more)

Recently changed broadband provider over to Kinex from Orange. Now we find that we are unable to send any e-mails whatsoever. We can still recieve e-mails. I have spoken to Kinex and changed our Outgoing Server so that according to them there should no longer be an issue but despite that we are still getting this error message when we try to send e-mails.

'Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.dslconnect.co.uk timed out. Try again.'

This is a business e-mail and we really do need normal e-mail functionality back as soon as possible. Thank you in advance.

Asked by MJIEmails 8 years ago

Last reply by MJIEmails 8 years ago

  • Archived

Thunderbird cannot verify password with my email provider. Says configuration error.

About 24 hours ago Thunderbird suddenly stopped downloading my emails. I rebooted a few times and still nothing. I went to email web version and my emails were coming i… (read more)

About 24 hours ago Thunderbird suddenly stopped downloading my emails. I rebooted a few times and still nothing. I went to email web version and my emails were coming in fine there. I read a bunch of articles here and went ahead and deleted my email account within Thunderbird with the intention to add it back in. Then I had password issues and had to call the email provider to reset my password. Now my password is fine, but when I go to add back in my account Thunderbird says it cannot verify the password. I went through several tests with the email provider's support and since I could log in everywhere I needed to with my password, and the only place it will not work is on Thunderbird itself, she concluded that I need to get support from Thunderbird as that is where the problem lies.

Of course there is no support for Thunderbird....and I am so frustrated at this point! I have been using Thunderbird forever! at least ten years or more...and this has never happened before. I really, really really don't want to switch my email client but I cannot seem to get this one to work all of a sudden anymore and if I cannot get it to work I need to find something that does. Can anyone help please?

Asked by Jewelstam 8 years ago

Last reply by user1121639 8 years ago

  • Archived

Unable to hold backspace to delete multiple characters in certain text boxes

Recently, I have been unable to hold down backspace to delete multiple characters in certain text boxes in Firefox. Namely, in the EndeavorOS forum post text box, Google … (read more)

Recently, I have been unable to hold down backspace to delete multiple characters in certain text boxes in Firefox. Namely, in the EndeavorOS forum post text box, Google Docs, and the google search box. I am not experiencing this issue with any other app, and in chrome, with the same pages, the issue doesn’t occur. The issue also does not occur in the URL box or the forum post text box here. The issue still occurs in troubleshoot mode.

Asked by enderthexenocide 1 year ago

Last reply by enderthexenocide 1 year ago

  • Solved
  • Archived

Youtube very laggy recently?

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox… (read more)

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox and youtube has no issues on other browsers.

Asked by Dartagnan Rozycki 2 years ago

Answered by TyDraniu 2 years ago

  • Archived

Firefox shuts down with no warning and kills all tabs

Had it yesterday, happened this morning after the restart and just NOW, when I entered 6 lousy tabs, and they are NOT in the recently closed list either.. wups, gone, no … (read more)

Had it yesterday, happened this morning after the restart and just NOW, when I entered 6 lousy tabs, and they are NOT in the recently closed list either.. wups, gone, no tabs, setting has a check mark on open previous windows and tabs. Within 24 hours, lost the tabs three times with a non reported crash and Firefox closing itself with no warning.

I honestly do not think I am responsible to keep a backup of my browser history, I expect a browser to do that. I switched from Opera to Firefox not to long ago.. even Opera is a security risk.. at least it doesn't delete your tabs just for fun.

Very simple.. that happens once more and i am OFF this browser....

Asked by Jay Nudelholz 2 years ago

Last reply by R Ss 1 year ago

  • Solved
  • Archived

"The WidevineCdm plugin has crashed" - unable to use any streaming service.

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin h… (read more)

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Asked by samantha 2 years ago

Answered by samantha 2 years ago

  • Archived

Error Message error platform version 127.0.1 not compatible with miniversion >= 127.0 miniversion <= 127.0

There was an update posted today. I ran the update this morning. Now Firefox will not open. error platform version 127.0.1 not compatible with miniversion >= 127.0 … (read more)

There was an update posted today. I ran the update this morning. Now Firefox will not open.

error platform version 127.0.1 not compatible with miniversion >= 127.0

                                                                                  miniversion <= 127.0

Running Windows 10 Version 10.0.19045 Build 19045 64 bit Should I remove and reload program?

Asked by Art 1 year ago

Last reply by cdsnowdon 1 year ago

  • Archived

Tree controls

Dear team… Please, please, pleeeeeease… Make the control elements for the expanding and collapsing the folders (see the attached picture) BIGGER. Much bigger! The small … (read more)

Dear team…

Please, please, pleeeeeease… Make the control elements for the expanding and collapsing the folders (see the attached picture) BIGGER. Much bigger! The small size of the elements is really, really, really pain in the *** (you know where).

Daily, it costs me painful loss of small amounts of time, which is (however) cumulating… Continuously it is hard to target them and after I miss them, I will lose my selection which is very frustrating. It is hard especially when I am connected through the Remote Desktop. I cannot explain it, but it is my daily experience, for months (if not years). Thank you! It would be very, very, very satisfying if someone would listen to me (in connection to this issue)… Thank you, again…

Roman

Asked by Roman Horváth 9 years ago

Last reply by Roman Horváth 9 years ago

  • Archived

Thunderbird not responding

Thunderbird has suddenly decided no matter what I do it is not responding. I cannot access my emails or do anything else. I became so desperate I decided to use Eudora … (read more)

Thunderbird has suddenly decided no matter what I do it is not responding. I cannot access my emails or do anything else. I became so desperate I decided to use Eudora BETA instead but that is just as bad. I have removed both programs from my computer but when I download and install Thunderbird it opens with all my old information but still I just get the message Not Responding (there must be something somewhere that has not totally removed the program I would think for this to keep occuring??). How do I fix this problem as it has become beyond frustrating.

Asked by sanchavel 8 years ago

Last reply by sanchavel 8 years ago

  • Archived

font and theme size changer stopped working Oct 4, 2018 today following Thunderbird auto update to v 60.2.1

My eyesight means the (stock) small font size of Thunderbird renders it unusable without using the excellent Font and Theme Size Changer (FTSC) . Following the auto upd… (read more)

My eyesight means the (stock) small font size of Thunderbird renders it unusable without using the excellent Font and Theme Size Changer (FTSC) .

Following the auto update to TB v 60.2.1, FTSC is disabled by Thunderbird giving me the message "...This add on is disabled as it's not compatible with TB 60.2.1..."

Is there any way I can roll back to the previous version of TB and then stop TB from updating.

Asked by silverfox5678 7 years ago

Last reply by silverfox5678 7 years ago

  • Archived

TB no longer can find hotmail or outlook

Here in Jan 2024 suddenly TB will no longer connect to any hotmail or outlook..it says I have to enter a new password but I have not changed my password and can get onto … (read more)

Here in Jan 2024 suddenly TB will no longer connect to any hotmail or outlook..it says I have to enter a new password but I have not changed my password and can get onto them if I go directly to that site. Any suggestions?

Asked by OldBob2 1 year ago

Last reply by blackspear1 1 year ago

  • Solved
  • Archived

Blocker: Mozilla Firefox causes rows overlapping

Dear Support Team, After updating to last Mozilla Firefox version (126.0.1) all my ngx-datatable tables are overlapping all rows over the first one even if the entire he… (read more)

Dear Support Team,

After updating to last Mozilla Firefox version (126.0.1) all my ngx-datatable tables are overlapping all rows over the first one even if the entire height of the table is correct calculated.

This is a blocking point. I need assistance urgently.

Asked by Stefan Curiban 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago