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Downloading and Opening docx Firefox appends doc onto file

I am using Hotdocs portal, which is an in-house document assembly tool. Firefox is the recommended browser, but it is recently handling 2016 docx files incorrectly. Whe… (read more)

I am using Hotdocs portal, which is an in-house document assembly tool. Firefox is the recommended browser, but it is recently handling 2016 docx files incorrectly. When we choose a file on the portal site (internal site), we go through the interview and are presented with a link to "download" the assembled file. When you click that link, a pop-up appears showing the file name as abc.docx but then says it is a Word 97 - 2003 document, even though it is not. The original template is not. If I choose to open the file, it ends up opening and showing as abc.docx.doc If I save the file, instead of opening it, it saves as abc.docx.

If we run this same process in IE/Edge, the file opens as abc.docx as it should. I have uninstalled Firefox and reinstalled. Is there anything that could be causing this? I've tried a bunch of troubleshooting steps and nothing seems to change this outcome.

Thank you.

Asked by misscrf 2 years ago

Answered by cor-el 2 years ago

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is there any way to hide the status bar (or pop-up) at the bottom left?

Hi, I'd like to get rid of the status bar at the bottom left corner. I know it goes away and it seems impossible to remove. But is there any way to remove it? I add an im… (read more)

Hi, I'd like to get rid of the status bar at the bottom left corner. I know it goes away and it seems impossible to remove. But is there any way to remove it? I add an image to show what I want to remove. Thanks in advance!

Asked by hyeseung97 2 years ago

Answered by cor-el 2 years ago

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Firefox 77 opens to newtab page instead of homepage

When opening firefox it opens to newtab instead of my homepage which is Yahoo. If I click on the home button it will go to my homepage but I shouldn't have to do that eve… (read more)

When opening firefox it opens to newtab instead of my homepage which is Yahoo. If I click on the home button it will go to my homepage but I shouldn't have to do that every time. I have cleared the cache and it will work once or twice only then back to the newtab page.

Asked by densyl93 2 years ago

Answered by densyl93 2 years ago

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Unable to access some of the pdfs in latest version of firefox in windows10

I am currently using Firefox version 77.0 in windows 10. I noticed few things that when I try to open some of the PDFs it shows "This PDF document might not be displayed … (read more)

I am currently using Firefox version 77.0 in windows 10. I noticed few things that when I try to open some of the PDFs it shows "This PDF document might not be displayed correctly" and just blank white page shows up (image included).

I use few extensions which I disabled them completely when I read PDF but still I am unable to access PDF. While same PDFs are easily readable by other browsers like Chrome or Edge.

Please let me know is it a bug or there is some settings to tweak. Thanks in advance.

Asked by Ishan Pandey 2 years ago

Answered by ARMAN KHAN 2 years ago

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Very Sorry to Have to Ask - Disable Cache for Development

I made a mistake and broke my FireFox profile. I made a new profile, then copied 11 files from a backup of my profile into my new profile folder, following these instruc… (read more)

I made a mistake and broke my FireFox profile. I made a new profile, then copied 11 files from a backup of my profile into my new profile folder, following these instructions https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Most things came right back, that is very nice.

I am not certain if browser cache is disabled, which is necessary to avoid insanity while making changes to websites, which is what I do all the time. My mental defects did not prevent me finding thousands of web pages explaining how to complete this task. However, my mental defects prevented me finding any explanation created since the formation of the internet (I am estimating the internet first formed in 2008, because the dates of the answers I found indicated as such (anything before 2013 is basically the same as 2008 for internet purposes). And so, I am here to beg a moment of your time to help me resolve this risk to my mental health which will be extremely serious if caching does not discontinue its anti-social activities.

LEST YOU THINK I AM HELPLESS I found my way to about:config, entered cache into the search and up came about eighty various cache, assundry and other forms of affiliated/associated items. The list is diverse, but every item on the list has one very special thing in common with all the others, and as a group, they achieve an astonishing feat.

WHAT THESE configs HAVE IN COMMON All eighty configs produce by the procedures above have the letters c-a-c-h-e somewhere within them in that precise sequence, with no intervening or otherwise contrary letterizations.

THEIR COLLECTIVE FEAT They manage to organize themselves to perfection, including among them every single config containing the letters c-a-c-h-e in that exact order. No slackers calling in with covid or excuses of dogs eating their homework, all do their part in the roll call when its taken this way. This kind of character is exemplary and inspiring.

THE PROBLEM I attempted to calculate how many combinations of values these eighty configs can have. I got as far as determining a penny for each combination would amount to more than 400 times the gross product of economic activity since the dawn of recorded history.

STRATEGY Since trying every combination is too time consuming, my goal is to go straight to the correct config adjustment to send the cache away.

HYPOTHESIS Changing the last item on the list, marked 'cache' from TRUE to FALSE will produce the cacheless experience I must achieve in order to not impersonate a Molotov Cocktail.

The attached image shows what I have in mind. I am going ahead with experiements, but my hope is someone with knowledge will help click this thing in the way it should go.

Asked by Carla Rogers 2 years ago

Answered by cor-el 2 years ago

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Mozilla FTP Access via FileZilla is not working...

with the planed removal of FTP support from Firefox I am at my wits END... I cannot seem to get FileZilla to connect to ftp.mozilla.org what connection type should I sele… (read more)

with the planed removal of FTP support from Firefox I am at my wits END... I cannot seem to get FileZilla to connect to ftp.mozilla.org what connection type should I select and WHAT port number am I suppose to be using? anonymous login is fine right?

Asked by Melchior (aka Joseph) 2 years ago

Answered by cor-el 2 years ago

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Middle-Clicking on a hyperlink is no longer opening new windows and I would like it do so.

This is driving me nuts. My desired behavior is that, when I middle-mouse-click on a hyperlink, Firefox launches a new window (not a tab) with that URL. This is how it wa… (read more)

This is driving me nuts.

My desired behavior is that, when I middle-mouse-click on a hyperlink, Firefox launches a new window (not a tab) with that URL.

This is how it was working before a power interruption forced my computer to restart tonight, and my desired behavior has gone away.

The middle mouse button works for other functions; and, middle-clicking on bookmarks in my bookmark bar does launch a new window with that bookmark as expected. However, middleclicking a hyperlink does nothing.

I have browser.tabs.opentabfor.middleclick = false and in the options menu, "open links in tabs instead of new windows" is unchecked. Additionally I have set browser.link.open_newwindow = 2.

Can anyone help me here? This is driving me slightly batty.

Asked by ShadowDragon8685 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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How can I view all the times I visited a website in Firefox history, instead of just its most recent visit?

Let's say I visit google.com at 6PM, then later at 9PM. Firefox would only in history when I visited the site at 9PM, could I make it show when I visited it at both 6PM a… (read more)

Let's say I visit google.com at 6PM, then later at 9PM. Firefox would only in history when I visited the site at 9PM, could I make it show when I visited it at both 6PM and 9PM?

Asked by Oneechan69 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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'recommended by pocket' option not visible in about:preferences#home, not in new tabs

I am unable to get the 'recommended by Pocket' panel to appear in new tabs with my normal user Firefox profile (Firefox account sign-in) on Mac Catalina. When I go to ab… (read more)

I am unable to get the 'recommended by Pocket' panel to appear in new tabs with my normal user Firefox profile (Firefox account sign-in) on Mac Catalina. When I go to about:preferences#home the option simply is not present.

I created a new user login on my mac to access banking and other financials. This uses a separate Firefox profile (including new Firefox account sign-in and email), and the 'recomended by Pocket' panel is present.

The panel is present on new tabs opened for my normal Firefox account sign-in on my iOS (iPhone) Firefox install.

The about:config settings searching for 'pocket' appear to be the defaults, and match the settings in the financials account.

I have tried in 'safe mode' (add-ons disabled) and have done a Firefox 'refresh', however my add-ons (and presumably everything else) were restored when I signed back into my normal Firefox user account.

Hovering over the Pocket icon in the address bar displays 'save to Pocket', implying to me that it has signed me into Pocket. I've signed in at getpocket.com. New Firefox profiles without signing in do not show 'recommended by Pocket' in either new tabs or the about:preferences#home configuration page, but I expect the functionality requires being signed in to a Firefox account.

Help or suggestions much appreciated.

Asked by rob92 2 years ago

Answered by Shashank Shekhar 2 years ago

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Specific website won't open in Firefox but will open in other browsers.

My website, www.orthodoxdelmar.org, won't load in Firefox but will load in other browsers. I get a white screen in Firefox. I haven't had a problem with any other website… (read more)

My website, www.orthodoxdelmar.org, won't load in Firefox but will load in other browsers. I get a white screen in Firefox. I haven't had a problem with any other website.

I've tried going directly to specific pages on the site. I've exited and restarted Firefox. I've restarted my laptop. I can't find any setting where I might have accidentally blocked the page.

I'm running Firefox 77.0.1 (64 bit) on Windows 10. Laptop only 4 months old.

What am I missing?

Thank you.

Asked by khveraacker 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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How do I restore the drop-down arrow in the address bar

The new version of Firefox has removed the drop-down arrow from the address bar, a feature I use several times a day. Previously, there was a way to restore this by set… (read more)

The new version of Firefox has removed the drop-down arrow from the address bar, a feature I use several times a day.

Previously, there was a way to restore this by setting a number of "browser.urlbar" options to "False." However, these are currently set at False.

Please advise. Without the drop-down arrow, Firefox is not useful at all.

Asked by nullisland 2 years ago

Answered by Shashank Shekhar 2 years ago

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VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) No compatible source was found for this media on WSHH

When I try to watch a video on WSHH, I get this error VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) No compatible source was found for this media. I have DuckDuckG… (read more)

When I try to watch a video on WSHH, I get this error VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) No compatible source was found for this media. I have DuckDuckGo Privacy Essencials installed, and I also have uBlock Origin installed. I disable both extensions but I still see the same error. I'm on Ubuntu 20.04 LTS, and my Firefox version is 77.0.1 (64-bit) canonical - 1.0

I attach the console log.

Asked by cunha-filipe 2 years ago

Answered by cor-el 2 years ago

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Browser url drop down

With the latest update to 77.0.1 the the little urlbar drop down is gone again. I use this all the time and there are usually 20 or sites I go to that it was nice to have… (read more)

With the latest update to 77.0.1 the the little urlbar drop down is gone again. I use this all the time and there are usually 20 or sites I go to that it was nice to have quick access to those urls. How can I restore it with the latest version of Firefox, the previous fixes that were posted do not work any more.

Thanks, Alan

Asked by apsphoto 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Does anyone ever read feedback submitted through the Help menu?

Is the Help menu the best way to submit feedback to Mozilla? Does anyone actually read it? I've submitted feedback that way before but it feels like no one saw it. You do… (read more)

Is the Help menu the best way to submit feedback to Mozilla? Does anyone actually read it? I've submitted feedback that way before but it feels like no one saw it.

You don't even get a "sent" confirmation - all I get is a page saying something like "Your feedback will be used to improve Firefox", which doesn't confirm the feedback was sent!

I actually sent feedback about this last year, saying that the "sent" message should be clearer. But who knows if anyone saw it! LOL

Asked by MartyJames 2 years ago

Answered by McCoy 2 years ago

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Can't connect to router in firefox

Hi! Can't connect to my router panel in 192.168.1.1, probably due to bad cache. But there is no cache for 192.168.1.1 in firefox "data manager", but I sure it exist. I do… (read more)

Hi! Can't connect to my router panel in 192.168.1.1, probably due to bad cache. But there is no cache for 192.168.1.1 in firefox "data manager", but I sure it exist. I don't want to clear all cache and data. Incognito mode without addons doesn't work. I can establish connection in other browsers, includes another firefox browser. How could I clear cache for 192.168.1.1, if firefox show there is none?

Asked by mordat1 2 years ago

Answered by mordat1 2 years ago

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What do I need to do to get the classic address bar back

Plainly speaking, I don't like the new address bar, how it auto completes my searches or the results it pulls. I didn't like it when it was defaulted to being on starting… (read more)

Plainly speaking, I don't like the new address bar, how it auto completes my searches or the results it pulls. I didn't like it when it was defaulted to being on starting with version 75 but I was able to easily switch a few setting in about:config to fix it. Those settings no longer affect the address bar as of update 77.

The settings I had changed were:

browser.urlbar.openViewOnFocus browser.urlbar.update1 browser.urlbar.update1.interventions browser.urlbar.update1.searchTips

which were all set to false. I saw that setting "browser.urlbar.disableExtendForTests" to "true" might be the solution but, while it does stop the address bar from expanding when using it, it also stops it from expanding at all so the websites that would come up from searching can no longer be seen either (they are still called and using the down arrow will let me scroll through the results, I just can't see any of them). It also doesn't fix the results issue which I would say is the most important.

I would like to know what I need to do so that: 1. The results it shows me are no longer based on frequent visit (basically, the pre-update search system, as is they are scattered and look messy, pulling many different sites in a seemingly random order and it's not particularly useful) 2. It no longer autocompletes results (IE. "F" autocompleting to "facebook.com", this is always something that has bothered me regardless is context) 3. It no longer pops out/expands when in use (admittedly this is mostly an aesthetic issue but I still don't like how it looks)

Asked by Mike 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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I uninstalled the Adobe Acrobat official extension. how can I reinstall it?

the Adobe Acrobat extension stopped working. So I uninstalled it thinking I could find it on the list of add-ons and then reinstall it. However, apparently that's not the… (read more)

the Adobe Acrobat extension stopped working. So I uninstalled it thinking I could find it on the list of add-ons and then reinstall it. However, apparently that's not the way this works. So I tried installing an upgraded version of Adobe Acrobat Pro DC, but the extension was not reinstalled in the process. I talked to the Adobe Acrobat help folks and they said that I have to uninstall and reinstall Firefox. I'm very worried about this because I have so many specific settings set up in Firefox and I don't want to lose any of those. Is there another workaround?

Asked by cgreek 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago