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How can I resolve the error code: SSL_ERROR_UNSUPPORTED_VERSION?

Starting about a week ago, several sites/pages that I've previously visited successfully will no longer load. Most notably, I can no longer get Amazon's "My Cart" page to… (read more)

Starting about a week ago, several sites/pages that I've previously visited successfully will no longer load. Most notably, I can no longer get Amazon's "My Cart" page to load. Instead, I get the following message:

    Secure Connection Failed
    An error occurred during a connection to smile.amazon.com. Peer using unsupported version of security protocol. Error code: 
    SSL_ERROR_UNSUPPORTED_VERSION
   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Well, I'm not likely to get much attention from Amazon, and the smaller sites are as confused about this as I am.

I've already tried the "no proxy" setting in FF (no joy) and renaming cert8.db and deleting cert_override.txt (also no joy).

My next test is to disable all of the extensions that I've installed in the past month (but I have to restart, so this post comes first--I'll report back in a reply).

Asked by bethel95 4 years ago

Answered by philipp 4 years ago

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The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

I get this message when I tray to open facebook. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. … (read more)

I get this message when I tray to open facebook.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

Asked by Mozillatired 4 years ago

Answered by cor-el 4 years ago

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outlook web app attachment

I can't attach any files in my outlook web app using Firefox. However, using Microsoft's Edge, there's no problem. I prefer Firefox but this is really hindering my work. … (read more)

I can't attach any files in my outlook web app using Firefox. However, using Microsoft's Edge, there's no problem. I prefer Firefox but this is really hindering my work. I restarted Firefox, removed all plug ins, but no success with that.

Asked by HarmScholten 4 years ago

Answered by cor-el 4 years ago

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web site links will NOT open in Firefox

this is really becoming a problem. so many sites have links that absolutely will not open in FF - Java? I don't know. But Chrome always works. here's a sample: http://www… (read more)

this is really becoming a problem. so many sites have links that absolutely will not open in FF - Java? I don't know. But Chrome always works. here's a sample:

http://www.samsung.com/us/support/downloads

click on any link in the body of this page.

nonresponse.

please fix

Asked by storyseen 4 years ago

Answered by FredMcD 4 years ago

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Constantly redirected by annoying malware "Safe Finder Yahoo Search"

Please help! For the last 2 days this malware has taken over my firefox browser! First I noticed that my homepage and new user tab was changed and redirected to safe find… (read more)

Please help!

For the last 2 days this malware has taken over my firefox browser! First I noticed that my homepage and new user tab was changed and redirected to safe finder. Even though I was able to fix that through a Firefox refresh, my browser still redirects to this safe finder yahoo search engine, whenever I try to visit a url directly or use the search bar or even use one of Firefox settings options (e.g. add-ons and options).

I've signed out of my firefox account, refreshed firefox twice and deleted the old firefox data folders each time. I installed avast and malwarebytes (windows defender win.10 was useless) to do a scan and moved some viruses to the chest during reboot. Then I went into safe mode and uninstalled firefox, checked all my processes although I didn't see any suspicious programs in my task manager and then followed with a disk cleanup before rebooting.

I still have these problems after reinstalling firefox and even in safe mode I still get redirected. Help!??

"http://r.search.yahoo.com"

"http://r.search.yahoo.com/_ylt=A0LEVvDibglXWDwA9twXFwx./RV=2/RE=1460264803/RO=10/RU=http%3a%2f%2fwww.safefinder.net%2findex1.html/RK=0/RS=WFKZj9_uqq8LqbTzbGo6VtWbPw0-"

Asked by blissful_beauty 4 years ago

Answered by blissful_beauty 4 years ago

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Win7, 64 bit Java does not install as plugin in 64 bit Firefox 45.0.1

Running 64 bit Firefox 45.0.1 on Windows 7. Installed 64 bit Java jre-8u77-windows-i586 several times, but it doesn't show up on the Plugins list. Yes, I've restarted F… (read more)

Running 64 bit Firefox 45.0.1 on Windows 7. Installed 64 bit Java jre-8u77-windows-i586 several times, but it doesn't show up on the Plugins list. Yes, I've restarted Firefox. I also tried installing it with Firefox shut down. I made sure the Java installation was going to the Program Files directory vs. Program Files (86) (at this point I think it's gone to both). The Java installer claims it completed successfully. The "Enable Java content In the browser" box on the Java Control Panel is checked. I considered falling back to 32 bit, but java.com only offers the 64 bit version.

I've never had this problem before. What am I doing wrong?

Asked by JerryHollombe 4 years ago

Answered by James 4 years ago

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Why do some videos not load after updating to Firefox 45.0.1?

I read somewhere that the recent update from Firefox 45.0 to 45.0.1 was, in part, to fix an issue where some videos do not load in Firefox if third party cookies were blo… (read more)

I read somewhere that the recent update from Firefox 45.0 to 45.0.1 was, in part, to fix an issue where some videos do not load in Firefox if third party cookies were blocked.

In my case, all videos loaded fine UNTIL I installed the update that Firefox said it needed, which was to update Firefox 45.0 to 45.0.1. After the update, some video files will not load at all. The video page and player will load, and the loading animation will start, but the video never loads. On sites that have an indicator as to what percentage of the file is loaded, it will go up to 99%, but will never finish loading, if it is really loading at all.

All my plugins related to video files are up to date. I am running Windows 7 SP1 64-bit operating system, have plenty of RAM. I began having the problem when I updated Firefox from v. 45.0 (32-bit version) to v. 45.0.1. Before the update, everything was working fine.

I tried playing the same videos in Internet Explorer 11, and they load and play just fine. Therefore, it is a Firefox issue, and a Firefox 45.0.1 issue specifically.

Am I just stuck with this albatross, or is there somewhere I can download Firefox 45.0 and go back to that version of Firefox?

Please reply

Asked by AlSwilling 4 years ago

Answered by jscher2000 4 years ago

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Now printing headers and footers, didn't do this before update

After using Firefox's suggestion to fix slow browser performance, which it did help, now when I print my work orders the headers and footers print also. Yes I can set the… (read more)

After using Firefox's suggestion to fix slow browser performance, which it did help, now when I print my work orders the headers and footers print also. Yes I can set these to blank but it will not hold the preset and I am forced to do this each time I print. I updated my HP driver, it did not help

Asked by ejkissam 4 years ago

Answered by Wesley Branton 4 years ago

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Website gives me "SEC_ERROR_UNKNOWN_ISSUER" error but I am unable to get past it following troubleshooting

I am running Firefox 45.0.1 and have been unable to access a website that I usually use to monitor my internet usage. The site is "http://www.nwtel.ca/my-account/internet… (read more)

I am running Firefox 45.0.1 and have been unable to access a website that I usually use to monitor my internet usage. The site is "http://www.nwtel.ca/my-account/internet-usage-report/" and i have followed this page "https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_the-error-occurs-on-one-particular-site-only" to try and eliminate the issue but have been unable to get anywhere. I did what the page said and tried to add it to my exceptions manually as there is no option to add it on the page but have found no luck yet. I tried emailing the company and they say contact Firefox or use Internet explorer as according to them the internet usage page is working. Looking for any help anyone can give on this as Firefox dose have a contact us option.

Asked by gumby173 4 years ago

Answered by cor-el 4 years ago

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Lately my history is populated with sites I have visited AND seven amazon browserapps, e.g. dossier.browserapps.amazon.com/assets . . . What are these?

https://reporter.browserapps.amazon.com/assets/reporter-process.html?locale=US&assetTag=define(%7B%0A%20%20%22eTag%22%20%3A%20%224281d0b3f94bf04b491e69a8aeae51e8%22%2… (read more)

https://reporter.browserapps.amazon.com/assets/reporter-process.html?locale=US&assetTag=define(%7B%0A%20%20%22eTag%22%20%3A%20%224281d0b3f94bf04b491e69a8aeae51e8%22%2C%0A%20%20%22lastUpdated%22%20%3A%20%222016-03-31T09%3A17%3A13.001Z%5BUTC%5D%22%0A%7D)%3B https://match.amazonbrowserapp.com/pcomp/pcomp-process.html?locale=US&assetTag=define(%7B%0A%20%20%22eTag%22%20%3A%20%22570510840e0aee08c2c6dd9a4aeb7c97%22%2C%0A%20%20%22lastUpdated%22%20%3A%20%222016-04-01T22%3A43%3A26.727Z%5BUTC%5D%22%0A%7D)%3 https://storage.browserapps.amazon.com/assets/storage-process.html?locale=US&assetTag=define(%7B%0A%20%20%22eTag%22%20%3A%20%224281d0b3f94bf04b491e69a8aeae51e8%22%2C%0A%20%20%22lastUpdated%22%20%3A%20%222016-03-31T09%3A17%3A13.001Z%5BUTC%5D%22%0A%7D)%3B https://harness-browserapps-prod-us.s3.amazonaws.com/assets/harness-process.html?locale=US&assetTag=define(%7B%0A%20%20%22eTag%22%20%3A%20%228cc1c1617852b59221d5908e31b74d65%22%2C%0A%20%20%22lastUpdated%22%20%3A%20%222016-01-21T23%3A45%3A05.004Z%5BUTC%5D%22%0A%7D)%3B https://titan.app.amazonbrowserapp.com/assets/titan-process.html?locale=US&assetTag=define(%7B%0A%20%20%22eTag%22%20%3A%20%22e438a15222e88deeed40c2ed86421692%22%2C%0A%20%20%22lastUpdated%22%20%3A%20%222016-02-24T07%3A50%3A44.095Z%5BUTC%5D%22%0A%7D)%3B https://dossier.browserapps.amazon.com/assets/dossier-process.html?locale=US&assetTag=define(%7B%0A%20%20%22eTag%22%20%3A%20%224281d0b3f94bf04b491e69a8aeae51e8%22%2C%0A%20%20%22lastUpdated%22%20%3A%20%222016-03-31T09%3A17%3A13.001Z%5BUTC%5D%22%0A%7D)%3B https://identity.browserapps.amazon.com/assets/identity-process.html?locale=US&assetTag=define(%7B%0A%20%20%22eTag%22%20%3A%20%224281d0b3f94bf04b491e69a8aeae51e8%22%2C%0A%20%20%22lastUpdated%22%20%3A%20%222016-03-31T09%3A17%3A13.001Z%5BUTC%5D%22%0A%7D)%3B

Asked by Keisaiguy 4 years ago

Answered by Wesley Branton 4 years ago

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Using Star or clicking "bookmark this page" is not working. I can NOT bookmark!

For many past updates, I have not been able to bookmark any pages. When I click on the star I see a blue star move to the bookmarks image, but the page data is nowhere t… (read more)

For many past updates, I have not been able to bookmark any pages. When I click on the star I see a blue star move to the bookmarks image, but the page data is nowhere to be found. This is getting serious. Something is wrong with my browser. HELP!

Asked by John_Arnold 4 years ago

Answered by the-edmeister 4 years ago

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How can I change the display settings of a web page?

My home page is www.newyorktimes.com. It does not fill the monitor using firefox as the browser. The font is also too small and is not clear. Using Google Chrome this web… (read more)

My home page is www.newyorktimes.com. It does not fill the monitor using firefox as the browser. The font is also too small and is not clear. Using Google Chrome this website displays properly. It also seems that most other websites fill the monitor and display properly on Firefox.  ???

Asked by barbarasch 4 years ago

Answered by jscher2000 4 years ago

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pfSense cert was trusted and now is not (nor can I manually do it)

So I've upgraded pfsense (which has my own self-signed cert for the GUI) to 2.3. For some reason, this has broken management for it via Firefox. It still works with Chrom… (read more)

So I've upgraded pfsense (which has my own self-signed cert for the GUI) to 2.3. For some reason, this has broken management for it via Firefox. It still works with Chrome.

Here is the error- The connection to 192.168.50.1:449 was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

What I have done to try to rectify this.... 1) Checked that both time of pfsense and my computer match (they do and Chrome works right with this anyway.) 2) Manually imported both the CA and cert. 3) Deleted cert8.db and let FF recreate it. 4) Tried a new profile (which works once and then fails as soon as FF is restarted.) 5) Tried on both Windows and Linux (neither side works.) 6) Generated a new cert for the GUI (which Chrome again just accepts but FF refuses.)

FF version is 45.0.1

I haven't seen anything else that addresses this. The key did not change in the upgrade. Even had it done that, I would think that by generating a new cert entirely should prompt for making a permanent exception again.

I've narrowed it down to FF as both Chrome and Vivaldi work perfectly on it. Nothing seems to have helped and the FF landing page doesn't reveal any useful info (as in SEC_ERROR_INSECURE_CIPHER or the like.)

Any help is very much appreciated as I hate opening Chrome solely to manage my firewall.

Asked by blueduckdock 4 years ago

Answered by blueduckdock 4 years ago

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do I need to replace .NET Framework Assistant?

Nederlands of/or English? Do I, home single/sole user of my pc, need the .NET Framework Assistant? Firefox has disabled version 0.0.0 and I am told to remove it (but that… (read more)

Nederlands of/or English?

Do I, home single/sole user of my pc, need the .NET Framework Assistant? Firefox has disabled version 0.0.0 and I am told to remove it (but that is not possible, it can only be disabled, and Firefox has already done that) and to install version 1.3.1.1 . I will hardly ever install new programs on my pc, who bothers to click twice?

I have tried to add an image, but I failed. A .jpeg would not convert to a .png apparently. But I think the question is clear enough in itself.

Thanks on beforehand for reacting. Hans Jacobs

Asked by hans.jacobs 4 years ago

Answered by Michal Stanke 4 years ago

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Returning to Firefox browser from other windows shrinks Firefox

This is driving me crazy. When I have Firefox open in full screen with several tabs open, and then I go to another program window to do something and then come back to F… (read more)

This is driving me crazy. When I have Firefox open in full screen with several tabs open, and then I go to another program window to do something and then come back to Firefox by clicking on the taskbar and selecting one of my Firefox tabs, the entire Firefox window, which had been full screen, shrinks to a smaller size. I really want it to stay full screen. Why does it do this? I have searched and searched and tried different things (safe mode, turning off all my add-ons, etc.) and nothing changes this behavior. What is going on? The only way to get it to remain full size is if I have the presence of mind to minimize the other windows, rather than select Firefox from the taskbar.

Asked by ajrjaneway 4 years ago

Answered by FredMcD 4 years ago

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How can I stop the phone numbers from showing with the Skype logo and in a blue font?

When I go to a web page, any web page, with a phone number, it show up with the Skype logo and the phone number is in a blue font. I can't read this as my eyesight is not… (read more)

When I go to a web page, any web page, with a phone number, it show up with the Skype logo and the phone number is in a blue font. I can't read this as my eyesight is not great. How can I configure Firefox browser to now show the phone like this? I don't use Skype for phone calls and would like it removed from my browser.

Asked by MerryWiddow 4 years ago

Answered by philipp 4 years ago