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  • Solved

I logged into Firefox, I lost all my bookmarks, passwords, and browsing history.

So I had logged into this Firefox account, but while I was, I forgot my password. I needed to enter the correct code from the email, but I lost the recovery key; I needed… (read more)

So I had logged into this Firefox account, but while I was, I forgot my password. I needed to enter the correct code from the email, but I lost the recovery key; I needed to enter in the 2FA code from my phone, then I could now change the password. When I logged in, boom, bookmarks gone. Passwords gone, and browsing history gone. I was waiting for it all to sync, but it had probably synced the deletion of everything possibly. I have no idea what happened, but I do not believe my account was compromised, because I did not get any emails about any new logins. If it is encrypted, how can I decrypt it so I can get my stuff back? Thanks.

Asked by catalysterkim 4 months ago

Answered by Paul 4 months ago

  • Solved

changing a Firefox Relay to a different email

I can't access one of my Gmail accounts. I have tried everything I can think of for the past 2 weeks. All because I have lost my device and also had to change my phone nu… (read more)

I can't access one of my Gmail accounts. I have tried everything I can think of for the past 2 weeks. All because I have lost my device and also had to change my phone number and email addresses. I noticed today that the recovery email is a Firefox Relay emails. Is it possible to redirected to my new email address?

Asked by mrv 4 months ago

Answered by Stal Pomi 5 days ago

Instead of special symbols (ã and other special letters) i see Cyrillic

It only happens on some websites (Wikipedia for one) and doesn't happen anywhere else in my system. I was unable to root out the reason for this and all solutions seem to… (read more)

It only happens on some websites (Wikipedia for one) and doesn't happen anywhere else in my system. I was unable to root out the reason for this and all solutions seem to be for when there are boxes instead. I don't see boxes, only Russian letters for some reason.

Asked by polinezia0 5 months ago

Last reply by gevangasteren 3 days ago

Firefox ios slows down during use

Initial performance is good, but over time especially when tabs are opened and closed frequently responsiveness to user input (e.g. tab switching, opening/closing tabs, r… (read more)

Initial performance is good, but over time especially when tabs are opened and closed frequently responsiveness to user input (e.g. tab switching, opening/closing tabs, response to hyperlinks) becomes very slow. After force quitting and restarting, performance is good again for some time. I exclusively use private tabs.

Asked by peter18 5 months ago

Last reply by Kiki 3 days ago

  • Locked

why cant i addon grok to the sidebar

bold text simple question - i want to add Grok to the AI sidebar options... why doesnt the Grok addon work any longer Im using the latest firefox as my default browser … (read more)

bold text simple question - i want to add Grok to the AI sidebar options... why doesnt the Grok addon work any longer Im using the latest firefox as my default browser

Asked by phoenixx2012 5 months ago

Last reply by AliceWyman 6 days ago

About add a translate langauge to the Firefox browser.

Actually, I need to add sinhala language to the Firfox transalator. There isn't sinhalese to translate any kind of website or other article etc. So if i can add sinhala l… (read more)

Actually, I need to add sinhala language to the Firfox transalator. There isn't sinhalese to translate any kind of website or other article etc. So if i can add sinhala language to the firfox translator it can be verry helped full and usefull for me. So i kindly inform you to send me any meterial or technical information to fix that.

Thank you.

sincerely, Eranga Samarakoon.

Asked by erangasamarakoon200 5 months ago

Last reply by Agent virtuel 1 week ago

Default to open links in a new Tab Does Not Work

Hello- When I am on a website and click link I would expect and want a new Tab to open-- I want it to open it in a new Tab and leave the page I'm on alone so I can go bac… (read more)

Hello- When I am on a website and click link I would expect and want a new Tab to open-- I want it to open it in a new Tab and leave the page I'm on alone so I can go back to the original page.

Instead, Firefox overwrites that page and the tab with the a new one, and I have to hit the back button to get back to that original page. And most often the back arrow button is grayed out and I can't get back at all.

In settings, I've tried checking the box for: 'Open links in tabs instead of new windows' but that doesn't do it. I've also tried checking the box, 'When you open a link in a new tab, switch to it immediately,' and that doesn't do it either.

I know that a work-around is to hold down the Ctrl key while clicking a link, but I'd like to set it as a default so I don't have to do that. That's a pain and not a natural function when browsing. To be sure, I want to click on links and that creates a new Tab without Ctrl Keys.

Thanks!

Asked by StevenB 5 months ago

Last reply by john.rovcom 1 week ago

Fingerprinting with version 143

I am using version 143 for Linux and it is suppose to have improved fingerprinting protection. But when I go to https://coveryourtracks.eff.org i still see a result that … (read more)

I am using version 143 for Linux and it is suppose to have improved fingerprinting protection. But when I go to https://coveryourtracks.eff.org i still see a result that says "your browser has a unique fingerprint"

Is there a parameter I should be enabling ?

Asked by natalkalyu 5 months ago

Last reply by c.v.w 1 week ago

Washington Post comment section

I'm stumped. For years I kept Firefox on my Windows machine (Win10, 64bit, 8gb ram) at some level around 80x (I forget the number). I even recently switched over to Edge … (read more)

I'm stumped. For years I kept Firefox on my Windows machine (Win10, 64bit, 8gb ram) at some level around 80x (I forget the number). I even recently switched over to Edge until I got fed up with its complicated design. So when I went back to Firefox, I upgraded to the latest 147.0.3 (64-bit). At first everything seemed okay. But then I noticed I was having trouble posting comments on any Washington Post comment section OR the whole thing would freeze up or other oddities. ONLY there. Everything else runs fine.

To add to the mystery, I walk upstairs to where I have a Mac (Sonoma, with 64gb ram) with Firefox 143.0.1. And I can post comments on the Washington Post, nothing freezes, everything works fine. So it can't be a problem on the Post's site itself.

Back on the Windows machine I have tried various Firefox settings, changing the permissions from strict to standard, changing the performance settings, turning Add ons off and on one by one, running in Safe Mode. But no changes change the problem on the Post comment section.

I'm at a loss to understand the difference. The Mac does have more Ram, but previous to my upgrade on the Windows machine, it was running the Post site just fine.

Asked by J. Criquette 1 week ago

Last reply by J. Criquette 1 week ago

Restore previous session is missing not even greyed out.

Restore previous session, in history, is an important setting. It has now disappeared completely as an option even though restore windows and tabs is ticked. Need to go d… (read more)

Restore previous session, in history, is an important setting. It has now disappeared completely as an option even though restore windows and tabs is ticked. Need to go deeper than the superficial help .

Asked by rbeaver1970 5 months ago

Last reply by Denys 1 week ago

  • Solved

Shortcuts on homepage disappeared

I opened Firefox this morning and all of my pinned shortcuts have disappeared. Shortcuts are enabled in the settings. I checked the browser.newtabpage.pinned pref on the … (read more)

I opened Firefox this morning and all of my pinned shortcuts have disappeared. Shortcuts are enabled in the settings. I checked the browser.newtabpage.pinned pref on the about:config and all of my pinned shortcuts are still there, but they're not appearing on the actual page itself. Are there any other settings that I'm not aware of?

Asked by kataro28 5 months ago

Answered by kataro28 4 months ago

  • Solved

I signed into my firefox account on my wife's computer and now ALL of her bookmarks and passwords are mixed in with my data

I signed into my firefox account on my wife's computer and now ALL of her bookmarks, passwords are mixed in with my data. I've signed out of both accounts on that compute… (read more)

I signed into my firefox account on my wife's computer and now ALL of her bookmarks, passwords are mixed in with my data. I've signed out of both accounts on that computer. I've signed out and relogged in on my computer. This is not a temporary issue. All of her data is somehow in my account. This seems like a MAJOR security flaw of the software. Were both using Windows 11 computers.

Asked by twanto 5 months ago

Answered by TechHorse 5 months ago

sync problem

1.syncronising in firefox mobile app is awful if you delete some tab witg your linux firefox it wont syncronise with your phone anymore and wont let you to sync manualy(t… (read more)

1.syncronising in firefox mobile app is awful if you delete some tab witg your linux firefox it wont syncronise with your phone anymore and wont let you to sync manualy(the sync button will freeze) and even do if you dont do anything sync button will freeze and wont sync with linux firefox. when this happen i have to uninstall my firefox and reinstalled it.

Asked by san 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago