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Video/audio issue

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but sever… (read more)

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but several other video sites I've tried have video but no audio. It was all working fine yesterday and I haven't changed any settings.

These websites work fine with both audio and sound on Microsoft Edge on the same laptop, so this is a problem exclusive to Firefox. OS is Windows 11 Home 23H2, Firefox is latest version (129.0.2)

Things I've tried: 1. Refresh Firefox settings 2. Download and install fresh copy of Firefox 3. Toggle DRM content in setting on/off - no difference no matter what is selected 4. Ensure that 'remember history' is selected 5. Check for Windows updates 6. Uninstall audio driver, restart and fresh install of audio driver 7. Ensure it's not in private mode 8. Turn off all extensions 9. Check volume mixer allows sound for Firefox 10. Clear the cache and cookies

I can't find any more suggestions on the internet, so any further suggestions welcome!

Asked by Mike_Bath 1 year ago

Answered by Mike_Bath 1 year ago

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Cannot Edit Google Docs on Firefox Destop

For some reason I cannot type anything in Google Docs on the Firefox Desktop Browser. In fact, it seems like the browser doesn't recognize that I'm using Google Docs at a… (read more)

For some reason I cannot type anything in Google Docs on the Firefox Desktop Browser. In fact, it seems like the browser doesn't recognize that I'm using Google Docs at all - in my attempts to see what was up I tried to bold a word to see what would happen, but the Ctrl + B shortcut opened the Firefox bookmarks tab instead. This is happening across all my Google Accounts, but only on Firefox and only in Docs - I can edit sheets and forms without issue, I can edit them all on my Android through the google apps, and I can edit them in another browser.

This is an issue that happened suddenly yesterday and I cannot think of anything that's caused it. I double checked that I had editing permissions on these docs, asked the people who owned them to remove me and re-add me but no luck. I have cleared cache and cookies, logged out and back, restarted the browser, and restarted my computer. Though I haven't changed anything with my extensions recently, I tried deactivating and reactivating everything I had. None of this caused any difference and I still cannot edit. I've also tried a user-agent switcher to see if that could help, but no dice. It really does seem like the issue is firefox not recognizing Google Docs is Google Docs and I'm not sure what the fix for that would be. Any advice would be greatly appreciated.

Asked by sparkyoungupstart 1 year ago

Answered by sparkyoungupstart 1 year ago

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Harmony Web Protection Privacy Policy

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox b… (read more)

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox browser window seeking permissions for "Harmony Web Protection Privacy Policy". (There are four new tabs for that which have opened since I commenced typing this!).

Is this a ZA problem or a Firefox problem? Also, please, how do I get rid of these damned new tabs? TIA.

Asked by KLewis727 1 year ago

Answered by KLewis727 1 year ago

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Captcha

Hi guys, Just wanting to know why the Captcha is so hard. I sometimes need to do the captcha 30-40 times. Can't there be a simpler way to do this. it's very frustrating w… (read more)

Hi guys, Just wanting to know why the Captcha is so hard. I sometimes need to do the captcha 30-40 times. Can't there be a simpler way to do this. it's very frustrating when I google an address that I need to go to but it takes 15 minutes to get through the captcha. I end up closing Firefox & opening Chrome or Edge. Can something be done about this? Also, Captcha is not clear.. When it comes up with "Motorcycles" is the rider included in this? Or "Stairs" is the hand rail included in that? Please change it to make it simpler so I can continue using Firefox. I'm using Windows 10 on a computer.

Thanks guys

Asked by Joe 1 year ago

Last reply by cor-el 1 year ago

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PR_CONNECT_RESET_ERROR for all websites

Hi there, after turning on my computer in the morning, Firefox has been suddenly rendered utterly inoperable and pulls up a PR_CONNECT_RESET_ERROR for all websites. No ma… (read more)

Hi there, after turning on my computer in the morning, Firefox has been suddenly rendered utterly inoperable and pulls up a PR_CONNECT_RESET_ERROR for all websites. No matter what I do, including all other fixes previously suggested on the Mozilla forums and elsewhere, nothing seems to work.

Things that I've already tried and did not work include: - Pausing Kaspersky Internet Security - Resetting WiFi router - Switching to a different WiFi - Turning on troubleshooting mode - Resetting Firefox entirely - Creating a new profile - Reinstalling Firefox (several times) - Installing Firefox for Developers - Flushing DNS - Turning off proxy settings

I really don't want to be forced to use Google Chrome. Is there anything else that I can possibly do that can fix this?

Asked by gety1919 1 year ago

Answered by jonzn4SUSE 1 year ago

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Firefox get white screen

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, T… (read more)

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Asked by Sincelotti47 1 year ago

Answered by sider 1 year ago

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Another program on your computer installed an add-on ... repeatedly with every restart

This issue is happening with every newly installed add-on, but not with add-ons installed on or before Aug 3, 2024. The add-ons are installed via addons.mozilla.org. To r… (read more)

This issue is happening with every newly installed add-on, but not with add-ons installed on or before Aug 3, 2024. The add-ons are installed via addons.mozilla.org. To rule out the possibility that it's happening only with specific add-ons, I also installed one of the random recommendations on that page, Augmented Steam which has 54,248 users, and it happens with that one as well.

I'll click Enable, but the prompt appears every time I restart Firefox.

What I've tried (with a restart after each attempt):

  • Clear the startup cache
  • Delete extensions.json
  • Delete compatibility.ini
  • Via about:config deleted extensions.databaseSchema and extensions.getAddons.databaseSchema
  • Excluded Add-ons from syncing

I've noticed the following in extensions.json for each of the recent add-ons after restart:

  • syncGUID changes to presumably random new value
  • active changes from true to false
  • userDisabled changes from false to true
  • seen changes from true to false

Asked by Lionel Holt 1 year ago

Answered by Lionel Holt 1 year ago

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iOS keyboard undocked needs to have normal keyboard

Today, for no particular reason that I am aware of, Firefox has undocked my normal iOS full keyboard and started using a tiny little iPhone sized keyboard. How do I resto… (read more)

Today, for no particular reason that I am aware of, Firefox has undocked my normal iOS full keyboard and started using a tiny little iPhone sized keyboard. How do I restore the normal default iPad keyboard?

Asked by bqrvxy49nm 1 year ago

Last reply by bqrvxy49nm 1 year ago

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Disable Firefox's Built-In Translation tool

Hello friends, As the title of the subject entails, I am trying to disable Firefox's new translation tool, becasue I'm using a 3rd party extension. I tried to follow th… (read more)

Hello friends,

As the title of the subject entails, I am trying to disable Firefox's new translation tool, becasue I'm using a 3rd party extension.

I tried to follow the solution on the following support thread ( [https://support.mozilla.org/en-US/que.../1434741#question-reply] ), but it didn't work for me, and I'm still seeing the new translate button.

Is there another way to fix this?

I'm using Firefox 129.0.1 (64bit) for MacOS.

Asked by mjeshurun 1 year ago

Answered by mjeshurun 1 year ago

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Search automatically uses Bing instead of Google

Hi, Most of the time when I search, the engine automatically used is Bing and not Google. This is despite setting Google as default. Is this an annoying bug? Or am I doin… (read more)

Hi, Most of the time when I search, the engine automatically used is Bing and not Google. This is despite setting Google as default.

Is this an annoying bug? Or am I doing something wrong?

Thanks

Asked by Sanju 1 year ago

Answered by Sanju 1 year ago