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Losing all Tabs (pinned and not pinned) updating Firefox 118.0.2

Hello dear Support-Team! After updating Firefox 118.0.2, I loose all my pinned an not pinned tabs! After restarting the updated version, all pinned tabs shows a globe-sy… (read more)

Hello dear Support-Team!

After updating Firefox 118.0.2, I loose all my pinned an not pinned tabs! After restarting the updated version, all pinned tabs shows a globe-symbol and the not-pinned tabs where empty. After an additional restart of firefox ALL tabs are gone.

What I tied so far: restoring the Firefox-profile from a backup -> no success. uninstalling firefox and install a fresh (newest) version and restoring the profile -> no success.

The only way to get the tabs back, is to uninstall firefox, restore the profile from backup and install the old version 118.0.2!!

Is there any reason, why this update fails? Is there any way to successful update Firefox, without loosing all my tabs??

regards WH

Asked by willihaben 1 week ago

Constant requests to update my Firefox

I use 118.0.2 (64-bit) because I do not like the newer versions, but every time I open it I have to decline two consecutive Firefox popups urging me to upgrade to the new… (read more)

I use 118.0.2 (64-bit) because I do not like the newer versions, but every time I open it I have to decline two consecutive Firefox popups urging me to upgrade to the newest version. Since I open Firefox dozens of times a day, these constant popups are driving me crazy. How can I stop them? Thanks.

Asked by Peter Ray 2 weeks ago

Last reply by cor-el 2 weeks ago

Tabs not switching until windows are resized

This isn't a constant issue for me, but occasionally the browser will suddenly break such that when I switch tabs, nothing actually updates until I do something like rest… (read more)

This isn't a constant issue for me, but occasionally the browser will suddenly break such that when I switch tabs, nothing actually updates until I do something like restore/maximise the window. I can still interact with the page itself, but whether using the mouse or keyboard shortcuts, changing, opening, or closing tabs, or even typing in the navigation bar, won't do anything until I resize the window again. I haven't been able to figure out any pattern to when this state triggers, but after it does, it doesn't clear up without closing and reopening the browser. I have recorded a video showing this behavior but I am unable to upload it here, and still images would not properly convey the issue.

Asked by rubegoldbergguy 4 months ago

Last reply by zeroknight 2 weeks ago

  • Solved

Cannot stay logged in to Facebook

Hello. Can someone please explain why Facebook asks for username/password every single time Firefox is restarted? I do not use cookie-cleaning extensions. They also send … (read more)

Hello. Can someone please explain why Facebook asks for username/password every single time Firefox is restarted? I do not use cookie-cleaning extensions. They also send a 'login attempt' email and phone notification every time.

Tried with and without Facebook Container. Not using other Container/multi-account related extensions. My settings:

Standard Tracking Protection (allow/block exceptions: none) "Do not track" signal: Always Delete cookies and site data when Firefox is closed: disabled (no exceptions) History - Firefox will: Remember History

Thank you

Asked by George 4 months ago

Answered by George 4 months ago

Time to say goodbye?

I have used Firefox since forever, was a Netscape user in the past But for about 3 months Firefox simply is no good anymore\ It is more and more sites I can not access … (read more)

I have used Firefox since forever, was a Netscape user in the past

But for about 3 months Firefox simply is no good anymore\

It is more and more sites I can not access with Firefox and have to use Edge instead.

Last example, just now

https://www.cibc.com/en/journeys/new-to-canada.html

See screens attached

This is just one example, many other sites simply do not open, or open properly, in Firefox

WHAT IS HAPPENING?

Thank you

Asked by Marcelo 4 months ago

Last reply by pamclark1 1 month ago

YouTube needs ages to load the sites itself and the thumbnails.

Hello! I have the problem that every of my most visited sites are loading normal fast except for YouTube. YouTube needs about 2 to 3 seconds to load the site itself and… (read more)

Hello!

I have the problem that every of my most visited sites are loading normal fast except for YouTube.

YouTube needs about 2 to 3 seconds to load the site itself and the thumbnails like "lagging" pictures which are rendering real slow while my other most visited sites like Twitch, Reddit or Twitter are loading in about 1 second or less. (i have installed the "Page Load Time" addon to check that).

I have only installed uBlock and nothing else.

Asked by max.matter01 4 months ago

Last reply by mcnoodle17 2 months ago

Multiple Problems ith Thunderbird 115..3.1

I upgraded to 115.3.1 from 102.15.1 this week. I do not understand the large increase in version number, but I have not done any searches. I have a number of complains … (read more)

I upgraded to 115.3.1 from 102.15.1 this week. I do not understand the large increase in version number, but I have not done any searches. I have a number of complains with this new version.

1) I want to move one message to a Local Folder, and I get the message at the bottom "nn messages moved from Inbox to Tr.ash". The one message I wanted to move remains in the Inbox, and I have to move it again. When I try to move them again, the folder displayed is NOT the one into which I had just tried to save. I have no idea if any messages were moved from Inbox to Trash, and I have no idea how I would find them.

2) The font size in the window is smaller than it was with 102, and there is blank space on the right. Is there a way to increase the font size?

3) I read one mail message and I process it (delete it or save it in a Local Folder). Most of the time, the next message in the Inbox is opened. But sometimes the window advances to a message further down in the Inbox, and I then have to go back into the Inbox to access then next message I was planning on reading.

Asked by bsfinkel 4 months ago

Last reply by bsfinkel 2 months ago

Email notification about Mozilla account renaming sent to wrong email address

I couldn't find a category for Firefox accounts/Mozilla accounts, so this question will be posted in the Firefox forum. TL;DR Is there any way to get in touch with someo… (read more)

I couldn't find a category for Firefox accounts/Mozilla accounts, so this question will be posted in the Firefox forum.

TL;DR Is there any way to get in touch with someone at Mozilla who can correct a faulty notification email address for a Firefox/Mozilla account?

My best guess is that when I first created the Mozilla account, I used the Gmail address, and even after changing the primary and secondary email addresses for the account, the Gmail address still remains somewhere in some database in the backend and it can't be removed or changed by an end user. Is there any way Mozilla can fix this issue?

The full story

Today I received an email introducing the renaming of Firefox account to Mozilla account. The email was sent to my old Gmail address even though I've changed both the primary and secondary email address in my Mozilla account settings a long time ago.

Email notifications about sign-ins and/or changes that are made to the Mozilla account are sent to the correct email addresses that I've configured in the account. So the issue is with general announcement emails regarding Mozilla accounts.

I have not received the email about the Mozilla account renaming to the email addresses that are configured in the account. Somewhere down the line I will delete the Gmail account, but that will also mean that I won't get these kind of announcements and thereby risk missing important information regarding the account.

Asked by Peter 4 months ago

Last reply by Peter 4 months ago

Random cookies are being stored in firefox

I have strict tracking protection turned and and i have a rule set for both https and http for bing, yahoo, and some other sites, and no matter how many times i delete th… (read more)

I have strict tracking protection turned and and i have a rule set for both https and http for bing, yahoo, and some other sites, and no matter how many times i delete their cookies from the settings menu they keep coming back and i have no idea why. I dont see a logical reasons why my extensions would be doing that

Asked by NastyFlytrap 4 months ago

Last reply by NastyFlytrap 4 months ago

firefox account pass

i forgot my password and I don't want to lose my data when I change my password. This would have been fine for me if I hadn't accidentally deleted the entire Roaming fol… (read more)

i forgot my password and I don't want to lose my data when I change my password. This would have been fine for me if I hadn't accidentally deleted the entire Roaming folder with the history cache and extensions, but what happened was this. Is there any way I can get the password without losing all the data?

Asked by Вестерн Диджитал 4 months ago

Last reply by cor-el 4 months ago

Firefox account forever sends email to DELETED email address!

Steps to reproduce: 1. Create a Firefox account with email1. 2. Add a secondary email2. 3. Make email2 primary. 4. Delete email1. Expected behavior: no trace of email1. … (read more)

Steps to reproduce: 1. Create a Firefox account with email1. 2. Add a secondary email2. 3. Make email2 primary. 4. Delete email1.

Expected behavior: no trace of email1.

Actual behavior: when you try to log on to firefox account with email1, it remembers this, and says to enter the primary email to log in. a la https://support.mozilla.org/en-US/questions/1388872

When firefox emails me that firefox accounts are becoming mozilla accounts, they email the DELETED email1! This is incredibly frustrating!

Asked by pontaf 4 months ago

Last reply by pontaf 4 months ago

WidevineCdm plugin

This plugin crashes on Firefox only after last update. It was fine prior to the 10.16.23 update. Ive tried turning off and back on, clearing cache and cookies and nothing… (read more)

This plugin crashes on Firefox only after last update. It was fine prior to the 10.16.23 update. Ive tried turning off and back on, clearing cache and cookies and nothing helps. Is anyone else having this issue?

Asked by Lauren Daniels 4 months ago

Last reply by cor-el 4 months ago

  • Solved

userChrome.css not working

System Info: 1. Windows 10 Home 22H2 (as of writing) 2. Firefox 118.0.2 (as of writing) I'm trying to make the simple change of moving the location of the 'find in page'… (read more)

System Info: 1. Windows 10 Home 22H2 (as of writing) 2. Firefox 118.0.2 (as of writing)

I'm trying to make the simple change of moving the location of the 'find in page' bar from the bottom to the top and I recently discovered that using userChrome.css was the way to do it. I followed this tutorial in the following link, https://www.userchrome.org/how-create-userchrome-css.html, making sure to put the "chrome" folder in the right location C:\Users\myName\AppData\Roaming\Mozilla\Firefox\Profiles\sfytm5xk.default-release, switching the toolkit.legacyUserProfileCustomizations.stylesheets to true, entering the code snippet into the userChrome.css using VSCode, and restarting the browser for the changes to take effect.

After the first restart, I found that the 'find in page' bar was still at the bottom and nothing had changed. I restarted the browser about 10 more times and nothing changed still. I looked through the Mozilla Support forums, r/FirefoxCSS and r/Firefox subreddits for an answer and came across a few posts with similar problems, tried their recommended solutions such as downloading the userChrome.css file from the website tutorial, double-checking that File Explorer would show file extensions when creating or renaming files, or even restarting my computer and yet none have worked.

I have no idea what's wrong so feel free to share what you think the problem might be and possible solutions in the replies.

Asked by simonaghedo 4 months ago

Answered by cor-el 4 months ago

  • Solved

Delete an account with a lot of personal infomation on there

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and… (read more)

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Asked by viettu.vohoang 4 months ago

Answered by James 4 months ago

  • Solved

Problem Composing New Email--Yahoo Mail in Firefox Browser

I use Yahoo mail from my Firefox browser (mail.yahoo.com). Today Firefox won't let me begin a new email. I click the "compose" button, which should open a new blank ema… (read more)

I use Yahoo mail from my Firefox browser (mail.yahoo.com). Today Firefox won't let me begin a new email. I click the "compose" button, which should open a new blank email, but nothing happens. I tried in Safari and I can do it there. Please advise and thanks for your help.

Asked by jimhyden 4 months ago

Answered by zeroknight 4 months ago

  • Solved

"Trust This Device" not working on FF

When I sign in to a website I check the box saying 'remember this computer' but FF doesn't seem to allow this. I have to go thru the security login every single time, lik… (read more)

When I sign in to a website I check the box saying 'remember this computer' but FF doesn't seem to allow this. I have to go thru the security login every single time, like when signing in to a google account. It works on Chrome but not FF.

This may be related: sometimes the page displayed on FF doesn't function as it should. Example: I was using Quickbooks online and when I clicked the HELP button nothing happened. I thought it was an Intuit problem until I used Chrome and found the HELP button worked.

thanks

Asked by tkaufman1 4 months ago

Answered by cor-el 4 months ago

  • Solved

Youtube playlist videos won't play continuously after 2-3 video

Hello, everyone. 4-5 days ago, I've noticed weird YouTube playlist behavior. When I start playlist and switch to a different tab (or minimize browser) first video will … (read more)

Hello, everyone.

4-5 days ago, I've noticed weird YouTube playlist behavior. When I start playlist and switch to a different tab (or minimize browser) first video will play normally and it will autoplay the next one. But after finishing playing 2d video (3d in some cases) video will just stop at the end of playbar and not autoplay the next one in playlist. Playlist for example: https://www.youtube.com/watch?v=giUY_pEKTzY&list=OLAK5uy_nKmglmCCbx14WeFyH8e7YGYcL5skYwnp0&index=1

It's rather easy to replicate, I can record desktop video if needed.

Expected behavior: I can start YouTube playlist playing and switch to a different tab or minimize browser and playlist will only stop after playing last video in said playlist (unless "Loop playlist" option is enabled).

What I've tried to do so far: 1) Googling: I only was able to find old thread and the culprit was extension: https://support.mozilla.org/en-US/questions/952608 2) Disabling Extensions and confirming issue in Troubleshoot Mode: Did not help 3) Clear cache & cookies for YouTube: Did not help 4) "Allow Audio and Video" autoplay for YouTube: Did not help 5) Confirming issue in another browser: Works as intended in Opera 6) Checking about:config: I'm not that savvy with Firefox config to understand what may cause an issue. Tried to change media.block-autoplay-until-in-foreground to False. Did not help, rolled it back to True.

What I have noticed: 1) Firefox recent update: 118.0.2 October 10, 2023: Correlates when I started experiencing this issue. 2) YouTube playlists plays next video continuously just fine if I don't minimize browser or switch to a different tab. 3) There is a Firefox extension that does exactly what I don't want in my experience: https://addons.mozilla.org/en-US/firefox/addon/no-playlist-autoplay-for-yt/ I installed it just to check. And yes, it does what expected and it is similar to what I'm experiencing. Although it stops playlist after finishing first video, my issues go into the affect after playing first video. (Deleted it after testing)

Before posting I've tried a few different things and here where things gets extremely weird: 1) It works just fine in Firefox if I log out from my YouTube account: (Incognito/Main tab) Do not work if I'm logged in, even in Incognito. However... 2) It works just fine in Opera if I'm logged in my YouTube account. 3) It works just fine if I open playlist in mini-player. (Current workaround)

After all that weirdness I attempted to Clear cache & cookies for YouTube and it did not help once again.

P.S. Yes, I use YouTube as a music player. :)

Asked by ArgulKit 4 months ago

Answered by ArgulKit 3 months ago