Showing questions tagged: Show all questions

Firefox is my default browser and Firefox doesn't seem to know that I updated

I "create a new profile" days ago what I first received the notice to update. It seem to work except when I click on a url to view. I received instead the notice that I… (read more)

I "create a new profile" days ago what I first received the notice to update. It seem to work except when I click on a url to view. I received instead the notice that I am in the old firefox and to "Update". I did again and it seem to work until I clicked a url to view and again received a notice to "update by creating a profile.

It's very frustrating - Now I can't open firefox at all. It wants me to "fix it" or create a new profile"

Asked by f.johnson2 8 hours ago

Last reply by jscher2000 - Support Volunteer 27 minutes ago

Restore session

For the second time, FF opened w/o restoring the previous session's tabs. The first time I was able to restore the tabs. This time I can't. And can't figure out how to fi… (read more)

For the second time, FF opened w/o restoring the previous session's tabs. The first time I was able to restore the tabs. This time I can't. And can't figure out how to fix it or why this is happening since I have the restore previous session box checked.

Asked by Doug Newcomb 8 hours ago

Last reply by jscher2000 - Support Volunteer 34 minutes ago

Status bar not hiding in fullscreen video after updating to Firefox 138.0.1 (64-bit) on Windows

Hello, I recently updated my Firefox browser to the latest version, 138.0.1 (64-bit), on Windows. After the update, I noticed that when playing videos in fullscreen mod… (read more)

Hello,

I recently updated my Firefox browser to the latest version, 138.0.1 (64-bit), on Windows.

After the update, I noticed that when playing videos in fullscreen mode (for example, on YouTube or other video websites), the Windows taskbar (the bar at the bottom of the screen with the Start menu icon) does not hide automatically. This is affecting my fullscreen viewing experience.

Before updating to version 138.0.1, the Windows taskbar would hide correctly when entering fullscreen video.

I was wondering if anyone else has encountered a similar issue with the Windows taskbar not hiding, or if there are any suggested solutions to help resolve this problem.

Thank you for your help!

Asked by krave 3 weeks ago

Last reply by BittenToe 35 minutes ago

how to recover lost data

I shutdown my laptop. When it came back up, my fire fox pages were gone. I have the sync option on so I don't know why I lost all of my stuff, files, and documents. … (read more)

I shutdown my laptop. When it came back up, my fire fox pages were gone. I have the sync option on so I don't know why I lost all of my stuff, files, and documents.

Asked by valerie63 5 hours ago

Last reply by jscher2000 - Support Volunteer 48 minutes ago

Persistent data keeps dissapearing

Hi, I want a website (Protonmail, my email client) to store persistent data. I have enabled it, but I also have all my browser security settings on Strict (also clearing … (read more)

Hi, I want a website (Protonmail, my email client) to store persistent data. I have enabled it, but I also have all my browser security settings on Strict (also clearing browse data and cookies on each closing of the browser), so now when I have downloaded the data and I close and reopen my browser: it's all gone. I tried looking at making Protonmail an Exception, but that's only possible in relation to Tracking Protection. How to fix this?

Thank you in advance,

Kind regards,

Asked by siardnicolai 5 hours ago

Last reply by jscher2000 - Support Volunteer 52 minutes ago

pop ups

Hi, When I go on bj's site and click on the department I want and click on an item A pop up keeps saying this page is slowing down your browser click stop to get a be… (read more)

Hi,

  When I go on bj's site and click on the department  I want and click on an item A pop up keeps saying this page is slowing down your browser click stop to get a better experience. I never had that problem before,how do I fix that?

Asked by Faith Midiri 12 hours ago

Last reply by Paul 1 hour ago

Copy "Bookmarks" and "Extensions" to new computer

How can I get my "Bookmarks" and "Extension" loaded on my new computer. I've loaded Firefox, signed-in, and completed the "Finish Setup"; but they haven't appeared. … (read more)

How can I get my "Bookmarks" and "Extension" loaded on my new computer. I've loaded Firefox, signed-in, and completed the "Finish Setup"; but they haven't appeared.

Asked by mrbg217 1 day ago

Last reply by Paul 1 hour ago

I can't get the video chat mode working on my facebook page.

I can't get my video chat mode to work on facebook. When I move my cursor over the camera icon I get the circle with the slash through it which prevents me from connectin… (read more)

I can't get my video chat mode to work on facebook. When I move my cursor over the camera icon I get the circle with the slash through it which prevents me from connecting.

Asked by Lucille Smith 1 day ago

Last reply by Paul 1 hour ago