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I downloaded Firefox today and saw there was a VPN option but it is not working. It asks me to sign in and per the instructions the clickable icon at the top should now have an option to enable but it just asks me to sign in again. I am from Canada and it says my region is available for this program.

helloooo

i am experiencing an issue with firefox where backup (Firefox Backup) is not working since version 148.0

problem: - when I try to create a backup, i get the error: “Hmm, there was a problem with the backup. Please try again in a few minutes.”

what I have already tried: - enabled and disabled backup password - changed the backup folder/location - cleared browser cache - tested across multiple updates (issue persists)

- backup is enabled, but I cannot create one - the error occurs every time - restarting the browser and system did not help

Hi

I've just booted my machine and opened Firefox, only to be presented with a completely fresh install.

All my settings, bookmarks and history gone. It was fine yesterday when I closed it and powered down.

I'm running Kubuntu, I've checked the .mozilla folder and nothing...it's like my profile has just been overwritten.

Not happy at all, I'm starting to dislike Firefox.

Can anyone offer any help or advice please?

Thanks in advance.

I am the developer of FastF1, an open source Python package for downloading and analyzing Formula 1 race results, timing data and telemetry. The package is widely used in the fan community for independent analysis of results. For some advanced features, the addon requires users to authenticate with their Formula1/F1TV account. Since their services don't have an open login API, a companion addon is required to allow users to sign in using their browser and the official website.

I have just noticed that my developer account has been banned and the addon was blocked in Firefox. I have not received any email about this and don't know why exactly this decision was made. I'd like appeal this and reinstate my account and the addon, but I don't know how to proceed from here.

FastF1 and the companion addon are fully open source and intend no harm to users. https://github.com/theOehrly/Fast-F1 https://github.com/theOehrly/fastf1-companion

I hope this problem can be resolved.

I met the same problem as https://support.mozilla.org/en-US/que.../1191123

I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet).

I have some so many bookmarks in my firefox account and passwords in my lockwise account. Please help me out, my account email is xxxxxxxxxx@xx.xxx

(email address phone number removed by moderator; please do not post personal information on a public website)

I am experiencing an issue where my saved Collections are not appearing on the Firefox Homepage (New Tab page), even though they clearly exist in the system.

The Issue: When I attempt to add a page to a collection, the "Select collection" overlay correctly shows my existing categories: Read Later, News, and Gemini.

The Discrepancy: When I return to the Firefox Homepage, the Collections section is completely missing. Only "Shortcuts" are visible.

Troubleshooting done: I have verified that I have active tabs saved within these collections (as seen in the attached screenshots), but the homepage remains empty below the shortcuts.

Device Specifications:

• Firefox Version: 150.0.1 (Build #2016157687)
• Build ID: 094f3362dcbcefdce34f05b355607cdce06a4ef4
• GV: 150.0.1-20260427013024
• AS: 150.0.1
• OS: Android 16

Moderator note: This question has been edited to specify values in the "Firefox version" and "Operating system" fields based on the info above.

I saw the update that you added vpn to firefox, but I can't use it. It doesn't show up in the toolbar anywhere and there are no vpn options anywhere in settings. When I try and create a second profile THEN I get the vpn option but when I click on it it says that I can only use it with the original profile.

Сегодня 23.04.2026, я открываю браузер и вижу, что моя строка и ярлыки находятся сверху, а не в центре(1 скриншот). Вчера 22.04.2026 все было хорошо, я покажу на 2 скрине как это должно выглядеть. Хочу заметить что у меня включена функция Handoff и она мне удобна, но мне неприятно видеть блок с ярлыками и строкой не по центру. Я использую тему ffultima, скажу еще раз, вчера все было нормально. Версия фаерфаокса у меня - firefox developer edition

In this version of Firefox 152 for windows I'm currently unable to remove search related to google, ebay, perplexity and bing.

Please return possibility to remove those completely!

I don't want my browser to have anything to do with those listed above. I have had it removed in previous versions. Why did you add it to browser again?! Why don't you allow to remove it anymore?!

Hi there

After the latest update some features like (address/tab bar customisation) are missing or frozen, I cannot now move the address bar to the bottom, which is very annoying and inconvenient. Could you please help me fixing this issue?

A Screenshot is attached.

Device model: Galaxy Tab S10 plus

I can't find a place to manage my payment methods. The only place I found that was when I check out and fill in my information in a store website.

The browser suggests my card and under that it says "Manage payment methods".

When I click that it opens "about:preferences#privacy-form-autofill" and then quickly becomes "about:preferences#privacy".

Please help thanks

I'm using Windows 11 152.0.4 Firefox version I'm in Australia

I am using Firefox’s new built‑in VPN (not the standalone Mozilla VPN app). When I switch between USA, UK, or Germany, the browser successfully routes traffic through those regions even though the VPN icon remains grey. However, when I select Canada, Firefox appears to accept the region change but no websites load at all. The browser becomes effectively offline.

The following error appears in the console:

Code SearchSuggestionController found an unexpected string value: HTTP error 2

1. dedupeAndReturnResults moz-src:///toolkit/components/search/SearchSuggestionController.sys.mjs:639

fetch moz-src:///toolkit/components/search/SearchSuggestionController.sys.mjs:36 Troubleshooting already attempted:

Disabled DNS-over-HTTPS

Cleared DNS and HTTP caches

Tested in Private Window

Tested in Troubleshoot Mode (Safe Mode)

Restarted Firefox

Switched between multiple regions

Confirmed that USA, UK, and Germany work normally

Only Canada fails consistently

None of these steps resolved the issue.

Expected behaviour: Canada region should function like the other regions and allow normal browsing.

Actual behaviour: Selecting Canada results in:

Blank pages

No network activity

SearchSuggestionController errors

Browser appears offline

Other regions continue to work normally

Conclusion: This appears to be a server-side failure or misconfiguration in the Canada proxy endpoint used by Firefox’s built‑in VPN. The issue is reproducible and persists across troubleshooting modes.

Please investigate the Canada endpoint for the built‑in VPN.

When I have stories (articles) recommended through Pocket on new tabs that I'm not interested in I will typically "thumbs down" or "dismiss" the story. What I have found recently is that causes them to be promoted to me more rather than less. I believe it's interpreting my interaction as engaging with the content rather than not wanting to see it again. For example, I was shown an article on American football three weeks ago and I gave it a thumbs down. Later that day it was three articles. I gave them the same thumbs down. After repeating this process for days, weeks later I'm still getting multiple articles recommended per day related to football. I've never read one out of interest, and I didn't have any recommendations related to sports until the first one I gave a thumbs down. Based on that, I'm convinced it's having the opposite than intended effect. Dismiss doesn't seem make a difference. Please give me a way to tune the algorithm to what I actually want to see, I like this feature and don't want to have to turn it off.

First of all I've noticed that even logging in to the account management page doesn't work with my vpn on. So of course sync itself doesn't either. It works perfectly fine with it off though. Is there an IP address that I can add to split tunneling to allow only the sync/FF account manager through my vpn? Or another way I'm not aware of? I'd rather not have to allow the whole browser through my vpn if possible.