Showing questions tagged: Show all questions
  • Solved

"From:" field empty when replying from local folders

I was using TB 5 and upgraded to TB68. When I hit "Reply" on a message in the main Inbox, the From: field is properly filled in automatically. Also if I compose a bran… (read more)

I was using TB 5 and upgraded to TB68. When I hit "Reply" on a message in the main Inbox, the From: field is properly filled in automatically. Also if I compose a brand new message it is filled in. But if I try to reply to a message that is in one of my Local Folders, the From: field is blank. After reading through the forum I checked and my main identity was not the default, so I changed it to be the default, but that did not help. (I have closed and restarted TB several times since then, so that is not the issue either).

Asked by swirll710 3 days ago

Answered by Matt 2 days ago

  • Solved

Yahoo Mail not working properly after downloading the latest Firefox browser.

I have downloaded the latest browser today. I can access my Yahoo Mail, but I cannot delete or send any mail from it when using this browser. My Yahoo Mail is now useless… (read more)

I have downloaded the latest browser today. I can access my Yahoo Mail, but I cannot delete or send any mail from it when using this browser. My Yahoo Mail is now useless when using Firefox. Please advise me of the solution to the problem as soon as you can.

Asked by barr_italia 5 months ago

Answered by Andrew 5 months ago

  • Solved

Error code 36 when I try to reinstall Firefox after it crashed following update 1 hour earlier

On my MacBook pro running macOS Catalina 10.15.7 (most recent version) Firefox crashed after an update around one hour ago. I've uninstalled Firefox in the end and downlo… (read more)

On my MacBook pro running macOS Catalina 10.15.7 (most recent version) Firefox crashed after an update around one hour ago. I've uninstalled Firefox in the end and downloaded a new one from the site. I get 'error code - 36' over and over, see attached screen shot. I've downloaded Firefox on various different browsers, bat always this same error code. Always enjoyed Firefox without any hiccup up to now! Suggestions anyone? Thanks. Chris

Asked by chrismiddeldorp 18 hours ago

Answered by chrismiddeldorp 18 hours ago

  • Solved

I have contributed 37 dollars at your last request for updating MT. IBut you have reduced the spaces for sending from 3 to 1. Please restore the 3 spaces for SEND.

A few days you asked for approval of enhancing the quality of your service. I think I did offer $37 (in 2 operations of #35 + $2). As a result you have reduced the spaces… (read more)

A few days you asked for approval of enhancing the quality of your service. I think I did offer $37 (in 2 operations of #35 + $2). As a result you have reduced the spaces for SEND from 3 to 1 only. I would be obliged if you restore the former set of 3 spaces for sending emails. I am unhappy with your reduction of the service which I have been using for many years.

Asked by prithi 2 days ago

Answered by Matt 2 days ago

  • Solved

Can't connect TB to personal Hotmail

HI! I dowloaded Thunderbird today for the first time and I can't connect my personal Hotmail account. When I try to complete the process I recive a message saying that th… (read more)

HI! I dowloaded Thunderbird today for the first time and I can't connect my personal Hotmail account. When I try to complete the process I recive a message saying that the autentication on the server failed because the configuration, the name or the password can be wrong. How can I do? Thank you!

Asked by gusto93 2 days ago

Answered by sfhowes 2 days ago

  • Solved

Thunderbird Update Locks Me Out

Since updating my iMac to Thunderbird 78.4.2 last night, I cannot pull in anymore email. It won't accept my password for the ATT server, though ATT will. How do I get hel… (read more)

Since updating my iMac to Thunderbird 78.4.2 last night, I cannot pull in anymore email. It won't accept my password for the ATT server, though ATT will. How do I get help to use this new update again?

Asked by S P Stetson 1 week ago

Answered by S P Stetson 1 week ago

  • Solved

Deleting profiles

I have copied my profile from the very small C: drive (W10) to the D: drive (SD card) on my Notebook and created a new profile to use the copied data. Now Thunderbird ope… (read more)

I have copied my profile from the very small C: drive (W10) to the D: drive (SD card) on my Notebook and created a new profile to use the copied data. Now Thunderbird opens using the data on that D: drive.

Naturally I now want to free up the space on my C: drive, but I get very confused about folders and profiles in TB. What is it safe to delete from the C: drive without impacting on anything else?

I've seen other posts about losing everything when doing this - which would be a bit of disaster since it took a whole afternoon of trial and error to set everything up! (Although I do have full backups!)

Could anyone advise me? (Baby steps please!)

Asked by pmcabinet 4 days ago

Answered by sfhowes 4 days ago

  • Solved

lost bookmarks etc after updating firefox

i have lost everything and struggling to get all my bookmarks back after a update from firefox- HELP! Is there a number where someone can talk me through this as I cant s… (read more)

i have lost everything and struggling to get all my bookmarks back after a update from firefox- HELP! Is there a number where someone can talk me through this as I cant seem to sort it from the support pages

Asked by pantelisgeorgiou 4 days ago

Answered by FredMcD 3 days ago

  • Solved

XML Parsing Error

I'm getting the XML Parsing Error message on Firefox after the latest update. I have tried every fix I can find in the help guide and the community section but none of th… (read more)

I'm getting the XML Parsing Error message on Firefox after the latest update. I have tried every fix I can find in the help guide and the community section but none of them have worked. So far I have:

- completely uninstalled Firefox and everything related
- emptied cache of Chrome (which is what I am using to re-download Firefox)
- deleted everything in Windows Temp folder
- re-downloaded a brand new download of Firefox directly from the site
- run a full clean re-install of Firefox (same error message)
- restarted the computer (still getting XML Parsing error)
- unable to start Firefox in safe-mode as I don't have the button on the browser to do so.

Any other suggestions would be greatly appreciated as Firefox is my favourite browser and I want it back!

Asked by tellemonstar2002 5 days ago

Answered by tellemonstar2002 4 days ago

  • Solved

How to remove and reinstal Firefox later on

bonsoir I need to send my PC to the vendor (FNAC) for reparation. I want to clean my confidential files before sending it. Concerning firefox : how to desinstal it from m… (read more)

bonsoir

I need to send my PC to the vendor (FNAC) for reparation. I want to clean my confidential files before sending it. Concerning firefox : how to desinstal it from my PC only, and reinstall it after repair with all the previous parameters and setting already installed ( list of passwords, ...)

said differently, I don't want to cancel it definitly because I use it on another computer and I want to recover it after my PC repair.

If you can help me I will really appreciate

Richard

Asked by auri.mac 6 days ago

Answered by FredMcD 6 days ago

  • Solved

How do I import bookmarks to firefox?

I have read half a dozen articles, but they all there should be an import button, and there is NOT! I tried searching in options, there's nothing. How do I import bookm… (read more)

I have read half a dozen articles, but they all there should be an import button, and there is NOT! I tried searching in options, there's nothing. How do I import bookmarks?

Asked by generally_happy 4 days ago

Answered by generally_happy 4 days ago

  • Solved

Migration from 32 bit to 64 bit

I am running Windows 10 64 bit but my Thunderbird is 78.5.0 32 bit. Is it possible to, easily, migrate to the 64 bit version? If there's any chance of the migration being… (read more)

I am running Windows 10 64 bit but my Thunderbird is 78.5.0 32 bit. Is it possible to, easily, migrate to the 64 bit version? If there's any chance of the migration being flakey or a risk of anything being changed or lost I won't bother.

Asked by BSM1 4 days ago

Answered by Wayne Mery 4 days ago

  • Solved

Downloads do not work.

I can't download anything through the browser. Images, PDF's, even the extensions recommended by Firefox. Whenever I try to download something I get an indication that Fi… (read more)

I can't download anything through the browser. Images, PDF's, even the extensions recommended by Firefox. Whenever I try to download something I get an indication that Firefox is trying to download it. Then it always fails and tells me to try again. And then it fails again.

I downloaded chrome to be able to download things. That works. But running two separate browsers to get the basic features of one working browser is an annoying fix.

Asked by helpersea 1 week ago

Answered by Seburo 1 week ago

  • Solved

Can't import to migrate from Outlook 2010

I want to migrate from Outlook 2010 to Thunderbird on Windows 10. I installed Thunderbird 31.8.0 and attempted to use the Import tool, but Thunderbird seems not to find a… (read more)

I want to migrate from Outlook 2010 to Thunderbird on Windows 10. I installed Thunderbird 31.8.0 and attempted to use the Import tool, but Thunderbird seems not to find anything to import. It might be that I have Outlook installed in a non-standard location; can I point Thunderbird to that location somehow?

Asked by john454 2 months ago

Answered by sfhowes 2 months ago

  • Solved

Firefox Installer gives error "VCRUNTIME140_1.dll was not found"

I was cleaning out my hard drive and deleting old installs of Microsoft Visual Studio Redistributable packages, and I almost certainly deleted the one that Firefox relies… (read more)

I was cleaning out my hard drive and deleting old installs of Microsoft Visual Studio Redistributable packages, and I almost certainly deleted the one that Firefox relies on.

I then attempted to start Firefox, getting the error, "The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem."

I uninstalled, following the clean install directions, and deleting the "Program Files/Mozilla Firefox/" directory.

Then, I ran the Firefox Installer, newly downloaded, and when running it, it gives the same error, "The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem." Selecting "Restore Defaults" has no effect either way. The installer then appears to complete in the background, and the Firefox directory is created, along with the executable.

When I run Firefox.exe, it seems to load the program, but any address I type in fails to begin loading. This includes websites (www.google.com) and help/utility pages (about:config). I'm therefore unable to change any settings within Firefox.

I then tried re-installing the "Visual C++ 2008" and "Visual C++ 2015-2019" packages in an attempt to restore that DLL, but that had no effect after repeating the same steps above (clean uninstall, re-install). Which VC++ Redist Package should I be re-installing? Ideally, I should be able to just get a copy of VCRUNTIME140_1.dll and place it where Firefox is looking for it.

Asked by trevorawestphal 5 months ago

Answered by trevorawestphal 5 months ago

  • Solved

Bookmarks: won't reinstall from a back-up and bookmark titles are assigned to the wrong web link.

My new laptop had a new install of Firefox when I received it, running on a Windows 10 OS. When I installed my bookmarks from a previous back-up (my previous laptop had … (read more)

My new laptop had a new install of Firefox when I received it, running on a Windows 10 OS. When I installed my bookmarks from a previous back-up (my previous laptop had died) the new installation assigned wrong web addresses to each and every bookmark title. I've tried everything that I can think of to reload my bookmarks and tried to make sense of the help in your FAQ pages. I've uninstalled and reinstalled Firefox but the same issue occurs. The correct titles for my bookmarks appear in the right place, as I'd assigned in my previous laptop. However all the icons are like an empty, wire world icon and most of them don't activate. The ones that do activate a link take me to an entierly unrelated website. When I look at the individual bookmarks under Bookmarks/show all bookmarks, are all incorrect. Many of my passwords still work but some don't. I cannot bookmark a new page - there is just no response at all. I can't delete bookmarks from my Toolbar or from within the 'show all bookmarks' page. What is going on and how can I recover my bookmarks so that I have a functioning Firefox please? Help! I am wasting time both typing in new searches and in trying to fix this! I have even dismantled my old laptop and plugged in the old C Drive to my new one - the drive and all the old data is there and visible but this install of Firefox running on this machine will not accept even the old bookmark data! All the json files that I have seen have no identifying icon - just a blank rectangle as the icon for the file-type. I've even removed the very few plug-ins that I had and gone back to the original install state for Firefox without any joy! That's about as much fault-finding info this non-techie user can give. Over to you please!

Asked by mike365 1 week ago

Answered by mike365 6 days ago