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Resolved - Cannot set up an existing account.

I have an existing Thunderbird account on my Windows 11 PC. I am now trying to open and access this same account on another PC with Windows 10.This is the message that ke… (read more)

I have an existing Thunderbird account on my Windows 11 PC. I am now trying to open and access this same account on another PC with Windows 10.This is the message that keeps on appearing:

Unable to login in at server. Probably wrong configuration,username or password.

Any help would be greatly appreciated.

Asked by Suksan 5 months ago

Last reply by Witness4YHWH 7 hours ago

It Just won't work qwith Microsoft Exchange!

Today, I am very dissapointed to report, I will be leaving Thunderbird after 20 years... Because it does not work with Microsoft Exchange Server. I am soooo dissapointed… (read more)

Today, I am very dissapointed to report, I will be leaving Thunderbird after 20 years... Because it does not work with Microsoft Exchange Server. I am soooo dissapointed!

Asked by tw99lr 3 months ago

Last reply by david 3 months ago

How do I get Firefox from downloading PDF files

I use to click on PDF files and they would open and not download to my download folder. Well now every time i click on a PDF file it downloads it. I have tried every opti… (read more)

I use to click on PDF files and they would open and not download to my download folder. Well now every time i click on a PDF file it downloads it. I have tried every option in settings/general/apps and they still download in a folder. So I thought I would try MS edge and it does the same thing. Is it not the browser and was it in a MS update? It has never done this before. I don't want all these PDF files downloaded!

Asked by Steve Baker 3 months ago

Last reply by pilotbum 3 months ago

Downloads

Hello there, The problem that i am getting is that when i am downloading a file from the browser , it only shows on the screen notification panel but not in the 'downloa… (read more)

Hello there,

The problem that i am getting is that when i am downloading a file from the browser , it only shows on the screen notification panel but not in the 'downloads' section of the browser. And when i pause the download, even after having downloaded more than 50 percent it would completely disappear and then i find no option to resume the download.. This is a major issue kindly help me sort it out.

Thanks !

Asked by sarshadaltaf 2 months ago

Last reply by Paul 2 months ago

  • Archived

Understanding the release calendar -- when does addon support go away?

Hi! I understand that Add-On support for Firefox for Android is going away soon, per https://blog.mozilla.org/addons/2020/02/11/faq-for-extension-support-in-new-firefox-f… (read more)

Hi! I understand that Add-On support for Firefox for Android is going away soon, per https://blog.mozilla.org/addons/2020/02/11/faq-for-extension-support-in-new-firefox-for-android/ and similar pages, but I cannot find a clear timeline.

I'm worried that one day I will take a Firefox update on my Android device and suddenly the addons I rely on (e.g. Tampermonkey) will stop working with no warning and I'll have no good recourse.

How do I prevent that from happening?

How do I find out when Firefox Android will drop add-on support (I guess this is like asking when the current Firefox Preview will become the release channel?)?

I have not been able to find an equivalent of https://wiki.mozilla.org/Release_Management/Calendar for Firefox for Android.

Thanks!

Asked by John Hawkinson 2 years ago

Last reply by pg_78 1 year ago

  • Archived

Removing accounts

Hello! I added two gmail accounts to thunderbird (let's call them gmail A and gmail B), with the aim of copying all emails from one account into the other. However, I dis… (read more)

Hello! I added two gmail accounts to thunderbird (let's call them gmail A and gmail B), with the aim of copying all emails from one account into the other. However, I discovered I really wanted to copy gmail A over to gmail C instead. I want to remove gmail B from thunderbird, but that is my primary account. I am worried that if I remove an account, it will delete all content in my actual gmail account, which I don't want at all. Does removing an gmail account from thunderbird delete the content in gmail, or just de-link the account, which is all I want?

Asked by fancike24 2 years ago

Last reply by Frank Thynne 1 year ago

  • Archived

making room

I believe I followed all the instructions listed here under "Thunderbird Help" regarding Moving Thunderbird Data to a New Computer. I plugged in a 1TB external HD and fol… (read more)

I believe I followed all the instructions listed here under "Thunderbird Help" regarding Moving Thunderbird Data to a New Computer.

I plugged in a 1TB external HD and followed all 14 bullet points moving Tbird data to the external hd.

I am no closer to making room on my laptop hard drive than I was before I bought the hd. Now I have moved a bunch of Thunderbird stuff onto it and I haven't a clue how to make more room on my laptop hard drive by moving Thunderbird local folders (which is what I need help doing) from it to my external HD.

I must make more room. If nobody from the Community can assist me, I shall have to delete my precious saved emails in order to continue using this almost full laptop. Again, I believe I followed instructions. They made no sense, but I followed them anyhow and here we are. I need more help than ever.

Thank you all. JL

Asked by jlynch541 2 years ago

Last reply by Wayne Mery 1 year ago

  • Archived

why in Thunderbird 68.10.0 has it put a -release in app data in user file in windows 10

Why in version Thunderbird 68.10.0 did it put a -release after .default (so like this for example 123456#.default-release wheareas for years it would just place a 123456.… (read more)

Why in version Thunderbird 68.10.0 did it put a -release after .default (so like this for example 123456#.default-release wheareas for years it would just place a 123456.default ) in the roaming appdata thunderbird profile folder on windows 10 ?

I had to uninstall Thunderbird 68.10.0 and download Thunderbird Setup 60.9.1 just so that it would put .default in the app folder without the -release so that I could get the .default from my old hard disk drive and put it into the appdata folder and rename it to the new .default filename for it to work as it should

Asked by Andy In Ireland 2 years ago

Last reply by Wayne Mery 1 year ago

  • Archived

How to migrate from Apple mail to Thunderbird

I've been using Thunderbird for many years in my work life. I use it every day. I'm as happy as the famous clam. I've even been a tiny contributor to Thunderbird develo… (read more)

I've been using Thunderbird for many years in my work life. I use it every day. I'm as happy as the famous clam. I've even been a tiny contributor to Thunderbird development (statements only, no code).

But since I switched from Windows to macOS ten years ago, I have been using Apple Mail for personal mail. (I don't know why.)

I have finally given up on Apple Mail, after knowing for years that it simply does not work for me. (Not even Search.) I am ready to say goodbye and to migrate all my back messages to Thunderbird.

It is straightforward to navigate to this page:

    https://support.mozilla.org/en-US/kb/switching-thunderbird#w_switching-from-apple-mail-to-thunderbird

Right up front we are told:

    "Currently, message and address book import is only functional with Apple Mail 5.0 or earlier."

So, I am hoping, all I have to do is export each of my forty or so folders, with mail from my sixteen e-mail accounts, into (some arrangement) of .mbox files, and import each of those files into Thunderbird, right?

How?

Oops. I mean, how, reliably. And with reasonable effort.

I've spent some hours looking for the product that offers to do this. Or even part of this. I have found only one, from New Zealand. If you folks don't straighten me out quick, I' will try it.

Finally, my question:

    How do I migrate from Apple Mail to Thunderbird?

Asked by better.web 2 years ago

Last reply by Stans 1 year ago

  • Archived

The ImportExportToolsNG addon has not been updated for version78 as yet.

After upgrading to version 78, I've lost the most important addon which is import/export toolsNG, https://github.com/thundernest/import-export-tools-ng Instead of making … (read more)

After upgrading to version 78, I've lost the most important addon which is import/export toolsNG, https://github.com/thundernest/import-export-tools-ng Instead of making crap new icons which NOBODY wants to "improve" the look, you better get this one started. And what right you have to change my database so I can't downgrade to version 68 ? This is outrageous. I've been using thunderbird since it came out, and this is the first and only major problem. I hope you are proud.

(edited for language per https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines#w_language-and-conduct )

Asked by astiglic 2 years ago

Last reply by redbud422 1 year ago

  • Archived

Serious Question: Why Does Firefox for Android require so much Access to my personal data?

Greetings everyone, Sorry to be creating a thread about this, but it's a serious question I need help with. I was just about to install Firefox for my old Android phone. … (read more)

Greetings everyone,

Sorry to be creating a thread about this, but it's a serious question I need help with.

I was just about to install Firefox for my old Android phone. However, before installing Firefox it warns me that it requires access to a bunch of my personal data... :(

Why is this the case?

I currently use Google Chrome on this Android phone.

I'd really appreciate any advice.

Asked by Helpless_Quest 2 years ago

Last reply by Paul 1 year ago

  • Archived

Emails' Attachments after Migration

Hello, I used Thunderbird to migrate my university email data. My access to my university email will no longer exist and the file space will be deleted after a deadline g… (read more)

Hello,

I used Thunderbird to migrate my university email data. My access to my university email will no longer exist and the file space will be deleted after a deadline given by the university.

This is my first migration experience, so I have some questions:

1) After the university deactivate my email account, I understand that I will be able to access my university emails through Thunderbird, but will I be able to access and download my emails’ attachments in Thunderbird , or do I need to download every email attachment manually to my PC before the university deactivate the account?

2) I have not open some of my university emails, do I need to open all emails before the university deactivate my account to be fully viewable?

3) Following this tutorial https://www.youtube.com/watch?v=ywJ6eQwhb78, I saved a backup copy of the migration to be able to have a copy of my university email data if I need to buy a new computer. If I activate the backup copy in another device, do I still have access to my emails’ attachments, and be able to download them?

Thanks

Asked by R.A 2 years ago

Last reply by Toad-Hall 1 year ago

  • Archived

Latest Update Resets Homepage

Why does FF reset the homepage to firefox home with the latest update? We deploy our Windows based systems to hundreds of customers and count on FF to bring them to our … (read more)

Why does FF reset the homepage to firefox home with the latest update? We deploy our Windows based systems to hundreds of customers and count on FF to bring them to our company homepage to check for updates, documentation, etc. How can I make sure my customers systems always start on my homepage? P.S. We have hundreds of customers so going to each system is not really feasible.

Asked by Videstra 2 years ago

Last reply by Mike Kaply 1 year ago

  • Archived

I upgraded to 78.1.1 and lost my local mail folders and my address book.

I need to know if I can recoved my V 78 profile so I can restore my local folders and address book I was tryig some of the beta versions of thunderbird to see if I could… (read more)

I need to know if I can recoved my V 78 profile so I can restore my local folders and address book

I was tryig some of the beta versions of thunderbird to see if I could get lthe provider for google calendar wot work since it stopped working with V 78.

I downloaded v 80.1 and put it in a seperate folder. It did not help so I uninstalled it. When I did that I lost all my stuff from V 78.0

Please help

Running Windows 10

Asked by Paul Gritt 2 years ago

Last reply by Wayne Mery 1 year ago

  • Archived

get tbird to use old profile

Thunderbird 78.1.1 Switching from W7 to W10. W7 configuration: profile is on separate HD - not C:\. Clean install of W10 on new HD and I had to enter all my email accoun… (read more)

Thunderbird 78.1.1

Switching from W7 to W10. W7 configuration: profile is on separate HD - not C:\.

Clean install of W10 on new HD and I had to enter all my email accounts and somehow somehow managed to get tbird to link to existing profile on separate HD so addresses & rules, are 'there'. W10 version working fine.

Thunderbird is about the only thing that works satisfactorily in W10 so I went to dual boot to spend most of my time in W7. On restoring previous W7 OS image [on a separate HD from W10 OS], tbird now demands that I not use old profile w new tbird version. That's the best way I can interpret the message. I'm guessing the OS/image version that says this [from June, '20] doesn't like the profile version that was doing just fine before I started this switch in mid July.

So I've started over and re-entered all the email addresses [as I did on W10 connfiguration] but I've tried 3-4-5 ways to trick Thunderbird into using the old profile which is still the same file on the same separate HD that the W10 Thunderbird is using and I just can't get that to happen.

I exported/imported address books [from W10 to W7] but didn't get the filters. I don't know what else I am missing, but I think all I need is teh dozens of filters I've set up over the years. IT looks like current W7 version of tbird is working fine except no filters.

I see all the same sent/received emails when running tbird from either OS.

How can I get the filters back into W7 Thunderbird? Can/Must I have tbird running or not running? Can/Must I drive things from W10 tbird active and W7 is just anothere data HD? Or drive from W7 tbird active and W10 is just another data disk?

Simplest could be just connect current W7 tbird to same old profile on separate HD. If this is not part of the process, then I will have to do it later anyway but that should be an easier process. Several utubes etc on how to do that. I do not have enough room on C:\ OS HD for email data. That's why the profile is on separate HD.

My goal is to have both W7 & W10 tbirds using the same profile - of course, only one such alive at a time. When one Tbird updates, boot to the other OS and update that tbird. If this absolutely cannot be done, please tell me so.


Many thanks in advance!!

Asked by hwmhwmhwm 2 years ago

Last reply by Matt 1 year ago